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HRM in Coca-Cola Rumaisa Khalid
HRM in Coca-Cola Rumaisa Khalid
1
1. Which of the following statements best captures the nature of leadership as it should be for your business
to ensure your continued future success?
B. Leader focus on setting direction, align people with a shared vision and motivating people.
REASON:
However, I’ve seen situations where teams and organization don’t clarify their direction, which leads to untold
conflict, apathy and poor productivity.
2. When a conflict arises between two employees, what first step might a leader take?
C. Step out of the “field of action“ for a moment, to gain insights into the nature of the conflict.
REASON:
Field Action means any correction or removal action due to safety, efficacy, quality or regulatory compliance
Concerns.
C. stopping the practice for a while and point them out to the trainees.
REASON:
Figuring out how to be a better manager means taking a massive leap forward when you realize that
successful managers never tiptoe around issues. They face them head-on and look to solve the problem
before it affects the team. Unfortunately, doing so will inevitably force you into some uncomfortable situations.
4. What are the three most effective ways to identify what needs to change in an organization?
B. Listen to concerns of people inside and outside the organization, look for conflicts as clues to what need to
change and look at oneself and the team as reflections of things that need to change.
REASON:
Take a walk around the company offices and observe the employees’ expressions. Look for people who seem
depressed or stressed out. Arrange a meeting with them or the HR department to discuss possible problems
they might be facing. They might be regarding their workload, responsibilities, or even personal matters that
burden them. Unhappy employees are more prone to inciting tension. Spotting this before it becomes a bigger
issue will benefit your company’s welfare more than you think.
5. Theassumption assumes that people who are different will want to assimilate.
A. Melting-pot
REASON:
The melting pot theory is the idea that different cultures and ideas will blend together and create one ultimate
culture or idea. Managing the Organizational Melting Pot covers key issues such key as: individual and
institutional resistance, the effectiveness of diversity change efforts, and the less visible ways in which
exclusion and discrimination continue to be practiced in the workplace.
6. Which of the following is the best step a leader can take when employees express concerns about a
rumored change within the organization?
B. Invite employees to express their concerns and shares ideas to help ease the stress they are feeling and
to empower them to work together to contribute toward a shared solution
REASON:
Employee voice is often defined as giving people opportunities to express ideas, concerns, and perspectives
with authenticity and without fear of social or workplace consequences. That means employees have the ability
to influence decisions at work through their feedback.
Having influence means leaders act based on dialogue with employees. Action could represent a new way of
completing work, embracing ideas and innovative work processes, improving culture, or resolving problem
areas in the company.
C. "I need your feedback before I make decision. Please speak out."
REASON:
Democracy is the Govt. of commons by commons for commons, since the decision is sought here on the basis
of feedback by commons therefore I select this answer).
REASON:
Leader always motivates his people that is making decision popular to his people will help him to motivate his
people).
REASON:
REASON:
An autocratic leadership just gives a rigid dictation as we can see in this statement).
11. People with positive believe in their inner worth and basic competence.
D. Core self-evaluation
REASON:
People with positive Core self-evaluation believe in their inner worth and basic competence).
12. If a team member is not cooperative in the execution, you should.| Leadership Questions
REASON:
13. It is important that through squad management, you can. | Leadership Questions
REASON:
14. Eye contact with your audiences can be maintained by. | Leadership Questions
REASON:
Looking at every individual in a regular pattern will only maintain a good eye contact with audiences).
15. A leader who is honest in speech and upright in character exhibits | Leadership Questions
C. Integrity.
REASON:
Because integrity can only make him a successful leader for a successful organization).
REASON:
Because a good leader leads from the front).
A. Stay away from unimportant tasks and supervise the whole execution.
REASON:
Performing well as a first-level supervisor is like walking the circus high wire. In both positions)
A."We can go to the zoo or bird park for this outing. I am OK with anything."
REASON:
And in these time, often we just need someone to tell us it’s going to be okay or to bring some perspective to
what it is we’re facing)
A. You can work on important areas and supervise the entire plan.
REASON:
Lots of them feel the need to do everything themselves lacking trust in others. Or simply getting irritated by the
tempo)
20. ____ refers to an individual's involvement with, satisfaction with, and enthusiasm for the work she does.
A. Employee Engagement
REASON:
Who are committed to their work and the goals and values of their company To put it another way, engaged
employees show up and are involved, not only because they’re paid to be, but because they’re invested,
emotionally or otherwise.)
B. Normative commitment
C. Cognitive support
D. Job enrichment
REASON:
Plain and clear language helps your audience read, understand and use the information you are giving them)
22. The squad system was devised by our founder so that.
REASON:
An office is the physical embodiment of your company. Through an office a business can communicate its
identity, its ethos and its values)
B.the senior Boys can command the junior Boys and gain their respect.
C.the officers can spend more time with their family.
23. The application of reinforcement concepts to individuals in the work setting is referred to as:
A. classical conditioning
B. Reengineering
C. Behavior modification
REASON:
The ultimate goal is to swap objectionable, problematic, or disagreeable behaviors with more positive,
desirable behaviors)
24. Which of the following has the greatest impact in your presentation?
A.Body language.
REASON:
The importance of body language is that it assists us in understanding and decoding what the person is
saying)
B.Vocal impact.
C.Verbal impact.
Without planning, there will be no execution. In addition, larger projects will take longer than necessary, or may
never reach completion, because no one did the planning necessary to break them down into more
manageable segments)
Debrief is a series of questions about a completed mission or undertaking that enables participants to connect
activities and lessons they learned in an activity, experience, or program)
REASON:
Demonstration is practically making audience believe in the existence of something with evidence for which it
is necessary for audience to have a clear view of the presenter so they can watch the demonstration properly).
28. When checking on the team members or I/Cs, make sure that.
A. They follow your guidelines and are able to meet the expectations.
B. They follow your methods exactly.
C. Their plans must fit your style of working.
REASON:
Every person has his own mindset and way of doing things, leader must trust their members by giving them
guidelines and giving them full opportunity to work instead of ordering and making them follow same mindset.)
29. Why is it advisable to get demonstrators for your lessons?
A. Because if anything goes wrong you can inform them.
B. To avoid having all the trainees looking at you.
C. So that you can concentrate on your explanation.
REASON:
Sometimes people are either good in explanation or demonstration, it would be better to have separate
demonstrators so you can fully concentrate on presentation rather than ruining both)
A. Extinction
B. punishment
C. negative reinforcement
D. positive reinforcement
REASON:
Extinction is a means to stop someone from performing a learned behavior which may have
negative result)
31. You may maintain less eye contact with audiences who are.
REASON:
Because if u keep looking at them, it might affect your presentation, e.g, make you uncomfortable, nervous or
angry)
32. What is verbal impact?
A. It is the words and sentence constructions used in your speech.
B. It is the loudness and clarity of your speech.
C. It is your body improvement and posture.
REASON:
Verbal communication is any communication that uses words to share information with others.)
Because Leadership is the process of influencing others to understand and agree about what needs to be
done and how to do it.)
Good communication skills help to develop better understanding and beliefs among people inspire them to
follow the principles and values which their leader wants to inculcate in them.)
35. Leadership may be defined as.
Leadership as the process of directing and influencing people so that they will strive willingly and
enthusiastically towards the achievement of group objectives.)
REASON:
Good communication skills help to develop better understanding and beliefs among people inspire them to
follow the principles and values which their leader wants to inculcate in them.)
REASON:
It creates a bond between speaker and listener, a connection that is beneficial to both parties. When you look
someone in the eye, they are more likely to look at you, more likely to listen to you, and more likely to buy into
your message.)
REASON:
When you bring your focus to achieve something in life, you will reach your goals. Otherwise you will end up
wasting your time and energy on useless things. If you want to reach your targets, bring your focus to the goals
and keep working until you achieve it.)
40. Which of the following is NOT a characteristic of physical ability?
C: Looks
41. The relationship between and job performance is likely to be an issue of growing importance during the
next decade.
C: Age
REASON:
The relationship between age and job performance is likely to be an issue of increasing importance during the
next decade for several reasons. They see a number of positive qualities older workers bring to their jobs, such
as experience, judgment, a strong work ethic, and commitment to quality.)
It allows us to form connections, influence decisions, and motivate change. Without communication skills, the
ability to progress in the working world and in life, itself, would be nearly impossible.)
REASON:
Establishing the objectives is the first step in planning. Plans are prepared with a view to achieve certain goals.
Hence, establishing the objectives is an important step in the process of planning. Plans should reflect the
enterprise's objectives)
45. Managers regularly take time to talk to salespeople about things that are important to them. | Leadership
Questions
A. Never
B. Rarely
C. Usually
D. Always
REASON:
Manager Work is to get company a good profit or make his/her company famous for its specialty.
a) Globalization
b) Workforce diversity
c) Affirmative action
d) Organizational culture
REASON:
Workforce diversity refers to organizations that are becoming more heterogeneous with the mix of
people in terms of gender, age, ethnicity, and education background.
REASON:
Nonverbal behavior like body movements and posture, facial expressions, eye contact, hand gestures
and tone of voice all contribute to how we communicate and understand each other.
48. Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up
for work late. He is expressing his dissatisfaction with a _________ response.
a) Exit
b) Voice
c) Loyalty
d) Neglect
REASON:
49. By concluding your lesson with a last demonstration, you... | Leadership Questions
A. ensure that the trainees will be more interested in your future lessons.
B. inspire the trainees to practice at home.
C. leave your trainees with a correct mental picture before they leave.
REASON:
50. Which of the following should not be done when teaching a lesson? | Leadership Questions
A. Gives a lot of information so that the trainees can pick up more knowledge.
B. Introduce the lesson objectives, outline and expectation from the trainees.
C. Put the trainees at ease so that they will not fear you as an instructor.
IT SOUNDS SIMPLE TO SAY THAT PEOPLE NEED TO FIND THEIR VOICE BUT ACTUALLY THIS IS A LOT HARDER TO
ACHIEVE THAN IT SOUNDS. FOR VARIOUS REASONS, MOST PEOPLE IN MOST ORGANIZATIONS DO NOT CONTRIBUTE
ACTIVELY TO TEAM OR ORGANIZATIONAL DISCUSSIONS
52. It is important to check on the trainees during their practice because... | Leadership Questions
A. it will give them a bad impression if you are not doing anything.
B. they might be taking too much time to learn.
B. this can prevent mistakes from becoming habits to them.
REASON:
Not perfection, but consistency. This is why the most important thing is not to prevent mistakes altogether, but
to avoid making a mistake twice in a row. Errors are part of the process, but they shouldn't become part of
the pattern. One mistake is just an outlier. Two mistakes is the
53. Your boss made a bad decision. Do you advise your boss, or just do what you are told?
A. Advise your boss
B. Just do what you are told
C. Resign, find another job
D. None of these
REASON:
I will definitely advice or suggest any other way forward to avoid in misfortune in future
54. You find out something illegal is going on in your operation, do you blow the whistle, or say nothing?
A. Say nothing
B. Resign, find another job
C. Blow the whistle
D. None of these
REASON:
Unless we take a stand, make a conscious effort of converting our thinking into actual actions, there will be no
change. When we tolerate the injustice being done, then it gives the offender the courage to continue with that
behavior. Unless we raise our voice for justice the situation will not change.
55. Someone who has more skills than you in your own area is looking to join the company, do you
push them out, or bring them on?
A. Push them out
B. Bring them on
C. Resign, find another job
D. None of these
REASON:
I will bring them on because he will be deserving more than me & will try to improve my skills
56. Someone has been wrongfully terminated, do you take a stand and say something, or say nothing
and save your job?
A. Take a stand and say something
B. Say nothing and save your job
C. Resign, find another job
D. Simply start find another job
REASON:
Unless we take a stand, make a conscious effort of converting our thinking into actual actions, there will be no
change. When we tolerate the injustice being done, then it gives the offender the courage to continue with that
behavior. Unless we raise our voice for justice the situation will not change.
57. As a team leader, what can you do to encourage leadership potential in your fellow Guiders?
A. Take time to plan when you can all meet together.
B. Make sure that each leader has the necessary books and resources.
C. Encourage new leaders to use their own talents and skills to enrich your program.
D. All the above
REASON:
58. You don't like someone in another department, do you make their life miserable, or try to ease the pain?
A. Make their life miserable
B. Try to ease the pain
C. Resign, find another job
D. Simply start find another job
REASON:
There is no like or dislike in professionalism, a good leader is one who treat all team members equally.
59. What are 2 practical ways that you can teach and practice leadership skills with girls?
A. Include the girls in planning
B. For Pathfinders and Senior Branch Members, give them the freedom to plan and carry out their own
ideas. Be there to support, encourage and assist when needed.
C. Assign regular duties for each patrol. If one patrol is responsible for Campfire, then make sure there
are resources to use, such as song books, a book of readings, campfire games, a file of songs the girls
know, a Guider to assist if needed.
D. All the above
REASON:
One of human basic needs is freedom that play central role in the performance of the person.
60. Your people are underpaid, do you try to get them more money, or just hope that they won't notice?
A. Try to get them more money
B. Hope that they won't notice
C. Resign, find another job
D. Simply start find another job
REASON:
When you're underpaid, you feel unappreciated and overworked, and it makes doing your job a drag that’s why
I will try to get them more money.
61. Suggest 3 ways that you can practice Share Leadership with fellow Guiders.
A. Plan together
B. Work together
C. Evaluate together
D. All the above
REASON:
Teams that work together, Plan together & evaluate together are more productive and motivated toward
company goals.
62. You made a mistake that has a serious impact to the company, do you cover it up, or acknowledge it and
try to fix the problem?
A. Cover it up
B. Acknowledge it and try to fix the problem
C. Resign, find another job
D. Simply start find another job
REASON:
Good leaders know mistakes are going to happen, defiantly he will support & encourage you when you will
acknowledge & try to fix the problem.