Webinar

How Room Division Can Adopt

Operation In a New Normal?
Saturday, May 30th, 2020
Agus Riyadi, SST.Par.,M.Sc.,CHIA
Head of Hospitality Department
Trisakti School of Tourism

5/30/2020 1
 Terima kasih Narsum & Pendukung
1. dr. Wanarani Aries, SpKFR-Anggota IDI, Dep Rehabilitasi Medik, RSCM – FKUI
2. Rina Purnamasari A.Md Par, SE- Ketua IHKA DKI Jakarta/ Executive Housekeeper
3. Moh. Muchlis,CHA-Director of Operation & Commercial AR Hospitality/ Trisakti 7
4. Ulil Azmi- General Manager 5 Star Reputable International Chain/ Trisakti 7
5. Jiman Gunarto-Jakarta Representative Manager PT Duta Indah Abadi
6. Agus Riyadi, SST.Par., M.Sc., CHIA (Kepala Departemen Perhotelan – STP Trisakti)

5/30/2020 2
 0
50
100
150
200
250
300

1
2
Aceh

2
Sumatera Utara

16

5/30/2020
3
Sumatera Barat

10

4
8
Sumatera Selatan

5
4
Kepulauan Riau

6
5
Riau

7
2
Jambi

8
5
Bangka Belitung

9
6
Lampung

10
DKI Jakarta
284

11
Banten

71

12
Bekasi

13
Bogor

14
Jawa Barat
104

15
Yogyakarta 12

16
Jawa Tengah
29

17
Jawa Timur
36

18
Bali
77
Asal Daerah Peserta

19
Nusa Tenggara Barat
22
4

20
Nusa Tenggara Timur
3

21 Kalimantan Barat
4

22
Kalimantan Selatan
2

23

Kalimantan Tengah
8

24

Sulawesi Selatan
2

25

Sulawesi Tengah
1

26

Sulawesi Tenggara
5

27

Sulawesi Utara
3

28

Maluku
1

29

Maluku Utara
9

30

Papua
1

31

Riyadh
755 peserta

32

dll
12

3
5/30/2020 4
Owner : 16 (2.1%)
Hotel General Manager : 30 (4 %) Dosen: 91 (12.1%)
Director/ Head of Department/ Manager: 133 (17.6%) Guru: 117 (15.5%)
Asist, Manager : 15 (2%) Mahasiswa : 248 (32.8%)
Supervisor: 28 (3.7%) Consultant : 9 (1.2%)
Staff : 38 (5%)

5/30/2020 5
5/30/2020 6
 Backgroud

5/30/2020 7
Objective this webinar:

Staffs

Customer

5/30/2020 8
 Perbedaan Krisis yang pernah ada

5/30/2020 9
5/30/2020 10
 WTTC launches
global safety
stamp to recognise
safe travel
protocols

Source : World Travel & Tourism Council

(WTTC), May 29, 2020

5/30/2020 11
Outlook and Future Expectations
1. Travel becomes hyper-local
2. Leisure returns before Business Travel
3. Domestic returns before international
4. Transient returns before Group Travel
5. Shortened Length of Stay (LOS) patterns
6. Purposeful vs. aspirational travel
7. Resilient Millennials and Gen Z
8. Cautious Boomers and Gen X
https://www.4hoteliers.com/features/article/13487

5/30/2020 12
 Facts in USA survey
1. Recent PhocusWire survey shows that 45% of US travelers still have trips
booked for June through December 2020, and 61% feel comfortable
traveling internationally over the next six months if restrictions are lifted.

2. A recent survey by MMGY for the US Travel Association showed that 68%
of the responders felt safe traveling in their car, compared to just 14% for
domestic flights and only 10% for international flights.

This supports the importance hotels will play in recovery as leisure

travel to local getaways will be the earliest sign of returning demand.

5/30/2020 13
5/30/2020 14
 INDONESIA

Nelsen, Mar 30th, 2020

5/30/2020 15
 Gives free face shields to
customers as anti-virus measure

5/30/2020 16
 Perubahan Karakter
Tamu
1. No dine in  take a way
2. Customers will expect to see
active cleaning and sanitation
throughout a hotel
Some hotels are talking about
leaving departure rooms empty
for 24 hours between guests
Demand self-service or on-
demand stay over service.
5/30/2020
New productivity
measurements
EHK may also have to schedule extra staff to
clean and maintain the room. Moving to a
(hours)/(certain amount of revenue) to
calculate labor productivity will be a better
method than simply comparing hours to
covers.
DND signs will probably increase.
Check stock all linen and amminities
Up date all information and maximize your
hotel technology
17
 Best
Practice

5/30/2020 18
 Terima Kasih
agus.riyadi@stptrisakti.ac.id

5/30/2020 19