Journal 1:

I was accepted as intern at Bank Asia Limited in Agent Banking Department. I joined the office
on 22nd August 2021. The bank was located at 68 Purana Paltan, Rangs Tower. This was the first
time I entered the corporate field to gain experience. My office starts at 10:00 am and ends at
6:00 pm. On the first day, I as well as the other interns were given a brief introduction about
agent banking and how it works. The Agent Banking service in Bank Asia Limited started on
2013. Agent banking is a way of delivering small scale financial services to the underserved
community with the help of active agents under a legal agreement. Bank Asia Limited’s main
purpose of opening the agent banking department is to provide banking services to whom
banking services do not reach. Bank actually hires an agent who would provide the banking
services to the people on behalf of bank. Bank Asia Limited actually uses biometric system
where the customers can open their bank account online and can also deposit cash using the
system. My instructor taught me how to open a bank account. I was given a task to complete
filling up the form of the agents. Those forms actually came from various areas of Bangladesh.
My main task was to find out whether the agents had provided necessary information required to
open an agent bank account. I was also instructed to create a database providing the information
lapse of the agents and call those agents to provide necessary information such as N.I.D
photocopy of the account holder and nominee, agreement papers, educational certificates etc. I
also learned how agent banking department provides services online. They have an application
named Agent Banking System (ABS) where they open the bank accounts for their customers and
insert necessary information about the account holders through that application. The customers
with the help of the app can deposit as much amount they can. I also learned that another person
can deposit the money on behalf of the account holder but all he has to do his provide his
information to the bank such as N.I.D photocopy and mobile number. This is all what I have
learned in my first week.