Jean Reginald St-Juste

Kleinburg, Ontario, Canada

Phone Number: 416-805-9776 Email: reginaldsj@gmail.com

SUMMARY
 Over 12 years of experience as an IT infrastructure Engineer and management professional
 Excellent experience on cross platform Windows servers, UNIX/Linux, and network management
 Technology savvy self-starter; adept at moving into new environments; extrapolate from existing
experiences to quickly adjust to new technologies fluently
 Extensive experience on Windows NT, Active Directory, and user/resource management
 Excellent problem solving skills proven under high pressure environments
 Well-developed interpersonal, analytical, and communication skills in both French and English
 Recognized as a self-starter bringing new and innovative ideas to fruition
TECHNICAL SKILLS
Java Technology JNDI, JMS, JTS, JAAS, Networking, IO, SOAP, WSDL, DOM/SAX

Software Windows Terminal Services, SCCM 2012, SCOM WebEx, Telnet, FTP,
TFTP, Samba, MS Proxy Server, IIS Service, Cisco IOS, Seagate Backup,
Exec, McAfee, Norton, Trend Micro, PC Anywhere, Reach-Out, Net
meeting, MS Office Suite, KRONOS & VSS, MS Project, MS Office (2000,
03, 07, 10, 13), ISA Server Firewall, Visio (5.0,7.0), Acrobat (4.0-11),
VMWARE, Call Manager, Business Object, Ghost 11.5, Altiris, OCC 6.0,
Install Shield, BigFix /Endpoint, VB/VBA & GroupWise, System Audit,
SQL Server Reporting Service (SSRS), Data Modeling, Flow Diagram,
Remote server, MSA and One Drive, SIP, VXML,ASR, IVR and Tomcat
Databases MS SQL 2000, 2008 and 2012 Oracle 8i, DB2 8x, MySQL and Adaptiva.
Application and Web Server WebLogic 7/8/9/10, WebSphere 4.0/5.1/6/6.1/7/8, Sun Application Server,
Sun Iplanet, Apache/Tomcat 4x/5x, IIS 5.0
Web Scripting ASP, HTML, XML, Java Script and PowerShell

Operating Systems Solaris 1.5/8/9/10, AIX 5.1/6, Linux (Red Hat), Windows family 2000, XP,
Windows 7 / Windows 8 and Windows 10, Novell NetWare 4.11 including
Win2k 03, 08 and 2012, IOS and Android

Miscellaneous HP Open View Service Desk, Autosys, Tivoli Access Manager and Identity
Manager, Data Power, remedy, ActiveX, MS Visual Studio and Dot Net,
HPQC, SMS/SCCM, ITIL, TIVOLI, Remedy & Peregrine Service Center,
JNexus, Webjet Admin, OXP, CHAI, Active Directory, IDM, ADM,
EDirectory & LDAP, Key Master Application, Visual Studio, SharePoint,
ASP.Net , AS400, SAP, CRDM, AIX, Lotus Notes, MAINFRAME.
GENESIS, TRACER, WebSphere & WebLogic Business Event 5.1.
Business Object, BMO OTHR Desktop refresh App and Citrix XenApp

Hardware Cisco 4000m/3600/3000/2600/1600 series Routers, Cisco 2900 Switches.

3Com /NetGear Switches, Hubs, BPX Switches, Servers and Workstations,
Cisco Firewall, ICS Drive Images, Avaya/Cisco IP Phone

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Networks/Protocols: LAN/WAN, WI-FI, TCP/IP, IPX/SPX, NWLINK, NETBUI,WINS, DNS,
HOSTS,NDNS, DHCP, POP3, SMTP, FTP, TELNET,VPN, RIP, NAT,
IGRP, TFT, ETHERNET AND BLUETOOTH .

WORK EXPERIENCES

IBM Canada & TD CANADATRUST May 2016 To Present

Microsoft Senior Infrastructure Specialist (Contract at TD)

 Design Cloud Services using IAM policies, Cloud Formation Templates, Virtual Private Clouds, and
Command Line Interface (CLI).Configure and optimize Windows bootstrapping and Linux EC2
instances. Design and create infrastructure automation through (E.g. shell, Python, Ruby,
PowerShell) Configuration management using Cloud Formation and Terraform. Apply knowledge of
and expertise in systems engineering and software development to provide technical direction and
leadership to the senior project managers. Establish a professional working, and consultative
relationship with the client, by developing a core understanding of their unique business needs within
their industry. Provide technical expertise on specific projects and tasks. Work with TD\IBM team in
order to provide superior technical results. Provide planning, communication, and reporting of day-
to-day ticket metrics for daily huddles. Provide Level 2/Level 3 cloud infrastructure support for TD
cloud across all production such as DEV, SIT, PAT, and BAT And PROD. Manage non-
standard/complex P1, P2 (Major Incidents), and P3 and P4 incidents and service requests efficiently
And expediently. Ensure customer service satisfaction and enable continuous improvements.

 Optimize IBM Datapower Gateway to integrate and control secure access for full range of mobile
cloud. Upgrade IBM Datapower from version 7.0.1 to Version 7.5 for both Web and Client access.
Administer IBM DataPower SOA Website and Optimize access across Multiple Channels to control
mobile platform and cloud application programming interface (API). Support IBM Data Power
Gateway for Both Physical and Virtual machines.Working with AppZero migration tool to move
server application to the cloud – Using AppZero to move Application between physical and virtual
machines. Bringing enterprise app store (EAS) convenience to server application deployment With
AppZero. Work very closely with the Rise Business Object Team, Rise Developers and The Universe
Team. Supporting and Administering web application frameworks and Azure portal to manage the
TD cloud environment and Rack-space. Develop, package, and deploy powerful applications and
services to the cloud with Azure Cloud Services. Managing Web application with Azure from
provisioning, to load-balancing and to health monitoring.

 Oversee higher complexity operational and preventive maintenance tasks.Manage complex remedial
and unscheduled urgent changes. Working with different team to de-construct complex problems &
projects into execution detail. Accessible via a mobile device to support on-call escalations. Participate
in knowledge transfer – ensure timely and accurate communication of business objectives throughout
EITO and articulates mandate to other areas. Promote and support an environment that encourages
productivity, innovation, teamwork, and a high level of professionalism. Deliver automation for
operational readiness, Cloud health checking, and auto-recovery. Supporting TD Cloud External
/Private Platform service (PAAS) Off- Premise DEV /SIT and BAT, Environment. Optimized TD
Internal/Private Platform service (PAAS) for SIT/BAT/PROD and DIT. Using PowerShell, /Python
to manage and optimize Reporting application files. Setting up Cloud and Virtual environment
including SAP install .Using Cloudify Portal to manage Cloud Blueprint and environment Setup.

HP Canada & RBC February 2016 To May 2016

Senior Technical System Engineer (Contract at RBC)
 Establish a professional working, and consultative relationship with the client, by developing a core
understanding of their unique business needs within their industry. Provide technical expertise on
specific projects and tasks. Work with RBC\HP team in order to provide superior technical results.
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 Optimize IBM Datapower Gateway to integrate and control secure access for full range of mobile
cloud. Upgrade IBM Datapower from version 6.0.1 to Version 7.0 for both Web and Client access.
Administer IBM DataPower SOA Website and Optimize access across Multiple Channels to control
mobile platform and cloud application programming interface (API). Support IBM Data Power
Gateway for Both Physical and Virtual machines
 
Assist in developing customer documentation into concise and easy to understand written form with
the ability to capture technical requirements that will be used as relevant components within
Statements of Work and Consulting Reports. Conduct/lead oral status/technical update meetings
within Enterprise sized customers.  Ability to communicate concepts with the overall team and to
peers in order to support the escalation and resolution of technical issues.

 Managed Print Services, Webjet-Admin 4.4, HP Universal Print Driver Secure Print and Microsoft
Windows Server (2003, 2008R2 and 2012. Assist and Lead SQL server Migration and Web Jet
admin Migration including JMC Database. Working with AppZero migration tool to move server
application to the cloud – Using AppZero to move Application between physical and virtual
machines. Bringing enterprise app store (EAS) convenience to server application deployment With
AppZero. Administer HP Webjet-Adnin Database and provide installation support during post
Migration. Support remote Database Using Microsoft SQL Server with HP Webjet-Admin to
communicate with different devices. Develop design specifications based on engineering
requirements.Define and maintain style guidelines.

Compugen Inc November 2015 To February 2016

Windows 10 and SCCM 2012 R2 Imaging pre-production Implementation Engineer ( contract)
 Updating of live existing SCCM 2012 R2 installation to deploy Windows 10 images for Ontario
District Catholic School Board . Updating of live existing SCCM 2012 R2 installation to be able to
service UEFI and legacy BIOS computers using PXE for imaging Windows 10. Deploying Windows
10 images using the WIM file format and provide knowledge transfer to Level 3 and desktop support
Team. Configure and test the installation of APP-V applications on Windows 10 and provide
knowledge transfer. Working with AppZero migration tool to move server application to the cloud –
Using AppZero to move Application between physical and virtual machines. Bringing enterprise app
store (EAS) convenience to server application deployment With AppZero. Assist LDCSB with the
configuration of Active Directory Group Policy Objects for Windows 10 computers and provide
knowledge transfer. Provide leadership with all Windows Embedded platforms used by the company
to support all our customer environments. Create user guides, tech Docs and POC for security Patch
management and best practices, using FRCP/HIPAA and SOX. Apply Oses. Develop an up-to- date
inventory for all OS types for Android, Blackberry and IOS. Ensure all aspects of patch management
products under consideration are properly evaluated before software patches are being released.

 Integrate and maintain Windows Embedded Standard platform software on x86 based systems.Work
with BIOS, firmware and hardware teams to design x86 Windows Embedded systems. Develop
design specifications based on engineering requirements.Define and maintain style guidelines,
programming standards and reusable libraries. Create and execute a deployment strategy for kiosk
hardware deployment using his/her extensive knowledge with embedded software engineering
projects. Establish standards, conventions, processes and procedures for build and release
engineering related activities. Design software based on the company’s objectives that satisfy
customer hardware and software objectives for deploying an embedded system solution. Perform an
advisory role to the company’s owners and its technical executive to explain embedded systems
industry standards in support of corporate objectives. Optimize IBM Datapower Gateway to integrate
and control secure access for full range of mobile cloud. Upgrade IBM Datapower from version
6.0.1 to Version 7.0 for both Web and Client access. Administer IBM DataPower SOA Website and

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 Optimize access across Multiple Channels to control mobile platform and cloud application
programming interface (API). Support IBM Data Power Gateway for Both Physical and Virtual
machines. Support software development efforts and project plans with scheduled dependencies and
target dates. Applying Windows upodates, batch patchind method using Shavlik Patching software.
Perfroming Upgrades for AD, MDT and enhancements on systems based on requirements.
Environment:
Win2k 08 and 2012, Win XP, Win7, Win 8.1 and Windows 10, SAN, Hyper-V ,Oracle Identity Manager
(OIM), , SCCM 2012/SCOM MDT, OSD,WDS, Altiris, WINPE and PXE Boot, Citrix XEN App, Shell
Script, Eclipse, LDAP and Rightfax, IOS and Android, BigFix/Endpoint, Bitlocker, Windows 7 VDI
Desktop/Citrix, Google Cloud Hosting. Microsoft Cloud.IIS,VMware,Windows Clustering, One Drive
and Azure
CIBC July 2014 – November 2015
Senior Infrastructure and Windows Engineer ( contract)
 Administered and Optimize full SCCM 2012 environment of all objects (task sequences,
Packages and Apps-V. Created DSIM baseline to seamlessly push changes to selected workstations
and servers (i.e. network drivers). Engineering the solution and Deploying of Win7, Win8.1 &Win 10
to each LOB. Maintained and Developed SCCM environments from an OSD perspective (task
sequence, package, Image, applications and SCCM Portal Deployment. Customized SCCM 2012
TaskSequence in multiple environments. Configured Hyper-V Clustering methodology to create
VM Sessions in Dev and Production Environment. Assisting with Windows 7 troubleshooting guide
and SCCM deployment Training to all OS Migration Plan and Finding Root cause of
deployment/Apps error including Window 7, Windows 8.1 and Windows 10 Proof of Concept.
Maintained and updated Sharepoint Documentation and Sharepoint sites Creation. Administered
SCCM 2012 Windows 7/8 and Windows 10 environment World Wide SCCM 2012 Infrastructure
Win XP to Win7 Migration. Optimize IBM Datapower Gateway to integrate and control secure
access for full range of mobile cloud. Upgrade IBM Datapower from version 6.0.1 to Version 7.0 for
both Web and Client access. Administer IBM DataPower SOA Website and Optimize access across
Multiple Channels to control mobile platform and cloud application programming interface (API).
Support IBM Data Power Gateway for Both Physical and Virtual machines

 Supporting Windows server 2008/2012 R2, VMWARE, SQL, IIS, .NET ,Visual basic, windows
PowerShell and windows clustering . Configured and released Group Policies (GPOS) and latest
windows patches. Utilized SCCM /SCOM to distribute and deploy software packages in Windows
and Unix-based Hosts. Optimize and Administered IIS, WSUS, Active Directory and operating
system ISO build including GPOS. Automate various types of windows Deployment through OSD
portal. Administered Native San Asynchronous replication and Thin Provisioning. Support Dual
storage controllers and EMC VNXE1600 block arrays advanced Features. Managed EMC/MCX
multicore optimization, snapshots, remote office, VMware/VSphere and Microsoft Hyper-V
Virtualization. Support SAN/NAS environments and data backup solutions. Manage and support
clustered environment with SQL Server 2008, 2012 and 2014. Provide high level of Citrix, XenApp,
Netscaler gateway 11.5, and Xen Desktop and VMware administration including NFS, TCP/IP, UDP,
Multicast, SNMP, Telnet, IIS and WINS. Created user guides, tech Active DireDocs and POC for
security Patch management and best practices, using FRCP/HIPAA and SOX. Develop an up-to-
date inventory for all OS types for Android, Blackberry and IOS. Ensured all aspects of patch
management products under consideration are properly evaluated before software patches are being
released.

 Installed and maintained fixes and service pack releases for all responsible systems and applications.
Developed and updated written documentation & Provide status reports for projects and tasks.
Administer all Print Queue and Print Driver through Webjet-Admin. Managed print services for Web
and remote support. Tier 3 SCCM 2007/2012 and Win10 issues resolution and support. Integrated
and maintained Windows Embedded Standard platform software on x86 based systems.Worked with
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 BIOS, firmware and hardware teams to design x86 Windows Embedded systems. Develop design
specifications based on engineering requirements.Define and maintain style guidelines.Coordinate
and assisted with the migration of over 50,000 assets to Win 7, Win 8 and Win 10 Infrastructure.
Optimized Change Management Operating System build process using Microsoft best practices.
Coordinated migration of SMS2003/2007 components and services to 2012.

 Provided full architectural design and documentation for digitalization of all documentation (ITIL)
Working to increase SLA efficiencies to reduce overall costs. Conducted and analyzed risk
assessment studies - Developed web hosting platforms and web services Training of current staff in
the benefits and application of SharePoint Tier 3 SCCM 2007/2012 issues resolution and supported
Hyper-V 2008 installation and configuration Development Electronic Document Management system
Power shell &Java scripting for task automation\deployments. Administer MacAfee to prevent Data
loss Apply Firewall policies to authenticate and control inbound Traffic. Configured security setup
for all BYOD clients’ devices including IOS and Android Platform, office 365, Airwatch &
exchange 2013
Define/tailor and deploy new applications and global services. Designing run books for SCCM
Orchestrator. Coordinated deployment of App-V apps and multiple mobile clients Application
testing, rationalization and remediation of packages for Windows 7 deployment. Reviewing SMSTS
deployment logs error for L3 support Team. Configure Bit9 and Bit locker during post OS build.

 Remediate high-visibility failing packages using ASP.NET, VB and C# High degree of expertise
creating and tuning IIS6 & 7 creating site system roles for DP's. Apply patches across all Endpoints
Working hand-in-hand with Microsoft implementing best practices for SCCM2012 and SQL thread
allocation. Assisting with Win XP, Win7, Win 8.1 enterprise and Windows10 Pilot testing for 600
Users and Windows Server 2008 /2012 optimization deployment Through SCCM Client and OSD
portal monitoring and Maintaining all OS Images and OS deployment functionality/Compatibly.
Reviewing SCCM packages and apps in all environment Including UAT and PROD. Worked closely
and coordinating with Vendors (Microsoft, HP and Cisco).Validate and test all task sequence changes
being made within UAT and Production. Managed the Test Lab network setup and maintenance of
hardware/Software used for testing of deployments. Configuring Workstation images on AD, DEV
ADP1 and UAT Domain/Environment. Certifying Hardware model through SCCM 2012/MDT and
creation of Driver packages. Optimize BigFix to get Real-Time visibility. Administer WSUS to push
and manage distribution of windows updates, patches and hotfixes

Environment:
Win2k 08 and 2012, Win XP, Win7, Win 8.1 and Windows 10, SAN, Hyper-V ,Oracle Identity Manager
(OIM), , SCCM 2012/SCOM MDT, OSD,WDS, Altiris, WINPE and PXE Boot, Citrix XEN App, Shell
Script, Eclipse, LDAP and Rightfax, IOS and Android, BigFix/Endpoint, Bitlocker, Windows 7 VDI
Desktop/Citrix, Google Cloud Hosting. Microsoft Cloud.IIS,VMware,Windows Clustering, One Drive
and Azure

Ontario Power Generation (OPG) February 2014 – July 2014

Senior System Analyst ( contract)

 Provided Front/back end IT support for SAP/Mainframe, Active Directiory, Exchange 2010 and
Citrix Xen App/Remote Desktop. Configured Cisco IP Phones and wintel /network Support .
Adminstered Sharepoint account permissions and user account creations/Setups through AD.
Supported , One Drive SCCM 2007/SCOM and 2012 for windows 7 image deployment/migration
Projects.Managed Documentation Libraries for System support Team and Troubleshooting
guidelines. Configured VOIP, IVR, Call Manager, Cisco Avaya and Genesys Routing Technology.
Optimized Microsoft APP- V Sequencer to package and install application in a virtual environment.

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 Administered SAN with fiber channels technology for system backup, recovery disaster, Mails and
data files in remote area. Administered Native San Asynchronous replication and Thin Provisioning.
Supported Dual storage controllers and EMC VNXE1600 block arrays advanced Features. Managed
EMC/MCX multicore optimization, snapshots, remote office, VMware/VSphere and Microsoft
Hyper-V Virtualization. Administered all Print Queue and Print Driver through Webjet-Admin.
Working with AppZero migration tool to move server application to the cloud – Using AppZero to
move Application between physical and virtual machines. Bringing enterprise app store (EAS)
convenience to server application deployment With AppZero. Managed print services for Web and
remote support. Deployed Firmware updates through Webjet-Admin over remote access. Created
user guides, tech Docs and POC for security Patch management and best practices, using
FRCP/HIPAA and SOX. Developed an up-to- date inventory for all OS types for Android,
Blackberry and IOS. Ensured all aspects of patch management products under consideration are
properly evaluated before software patches are being released.

 Supported Genesys v8 application suite for OPG contact centre and Framework system deployment
Worked with the release and Change management team assisting with Termination request, IT access
request, UAT, Incident tracking and software management. Administered and configured Virtualized
servers in both VMWare and Hyper-V enviroment.Captured snapshots to check health status.
Configured security setup for all BYOD clients’ devices including IOS and Android OS.
Monitored the daily Key Parameters of the operating environment.Supported VMWare ESXi host,
VDI and websphere 5.x Environment. Provided Configuration support for ACF/VTAM, ACT/NCP
Protocols. Optimized and designed Tivoli Identity manager 4.6 and Oracle Identity Management
(OIM) to manage and implement users’ access, privilege, Policies, IT resources and Server
virtualizations. Edited windows PowerShell scripts during Post windows 7 Migration, Office 365,
MS Exchange 2010 and Airwatch. Administered WSUS to push and manage distribution of windows
updates, patches and hotfixes.

Environment:
Oracle Identity Manager (OIM), Tivoli Identity Manager 4.6, WSDLs, MDT, WDS, GHOST,
WINPE and PXE, Windows 7/8, Windows server 20018/ 2012, Exchanged 2012, SCCM 2010/2013,
ITSM V.8.1,Change Management, Citrix XEN App/remote Desktop, IVR, VOIP, CISCO Avaya,
Call Manager, SharePoint 2010, Sap V7.1, Active Directory, BigFix/Endpoint, GVP
Troubleshooting, Alarm Point and SAN Technology.

McKesson Canada February 2013 – November 2013

Windows Engineer and Research & Development (R & D Project ) ( contract)

 Gathered information through interviews,qualitative and quantitative reporting and third-party

Elicit the right information from the right sources in order to uncover the right information to enable
successful delivery. Worked on various applications and workstation image projects Including
Win2k, 03, 08, 2012, Windows7 and Windows 8. Built subject matter expert and maintained strong
relationship with business, vendor and technology partners to obtain consensus and support for
required changes and enhancements. Administered IP reservation request and Configure DNS and
drive Mapping. Assisted QA and the Production support team to resolve RX/POS, RF Wireless
Software issue. Performed Quality insurance of new Pharmacy RX/POS Software and Hardware.

 Created/Reported test cases and changes to the appropriate team for future upgrades. Administered
all Print Queue and Print Driver through Webjet-Admin. Managed print services for Web and remote
support. Deployed Firmware updates through Webjet-Admin over remote access. Optimized and
Supported IBM Datapower Gateway to integrate and control secure access for full range of mobile
aplication and cloud application . Upgraded IBM Datapower from version 6.0. To Version 6.0.1 for
both Web and Client access. Administered IBM DataPower SOA Website and Optimized access

6
 across Multiple Channels to control mobile platform and cloud application programming interface
(API). Support IBM Data Power Gateway for Both Physical and Virtual machines

Optimized and designed Tivoli Identity manager 4.6 and Oracle Identity Management (OIM) to
manage and implement users’ access, privilege and Policies, IT resources and server virtualizations.
Configured and managed testing lab for system upgrade with multiple environments. Identified
hardware issues/ System Hardening that needed to be escalated to Dell, Microsoft, HP vendors and
support team. Configured Blade Center HS20 and HS21.Optimised Secure FTP, TCP/IP and HTTPS.
Created user guides, tech Docs and POC for security Patch management and best practices, using
FRCP/HIPAA and SOX. Ensured all aspects of patch management products under consideration are
properly evaluated before software patches are being released. Administered Native San
Asynchronous replication and Thin Provisioning. Supported Dual storage controllers and EMC
VNXE1600 block arrays advanced Features. Managed EMC/MCX multicore optimization,
snapshots, remote office, VMware/VSphere and Microsoft Hyper-V Virtualization

 Participated in quality assurance testing cycle as required to prepare and execute test strategies/ plans,
test cases and test reports. Built Windows XP and Windows 7 Images with Altiris, Ghost 11.5 & 15.
MDT, WINPE, WDS and PXE Boot. Assisted in Image modifications such as Application, driver
package updates, MSI Creation and Syspreping. Built software Packages and deployed changes to
various workstation and application servers. Assisted with Cisco Avaya IP Phones migrations.
Manange IIS, IP Hosting and System Harderning. Administered VMWAre ESX 4/ESX5 & ESXI 5.1
Configured Cisco routers, switches, firewall, LAN and Wi-Fi Technoly, Genesys Routig/Reporting.
Released reports to indicate the status of all development Phase through HP Quality Centre ( HPQC)
Administered Native San Asynchronous replication and Thin Provisioning. Supported Dual storage
controllers and EMC VNXE1600 block arrays advanced Features. Managed EMC/MCX multicore
optimization, snapshots, remote office, VMware/VSphere and Microsoft Hyper-V Virtualization.
Supported SAN/NAS environments and data backup solutions. Supported AS400 JDA and Oracle
Merchandising System 14.0. Managed and configured clustered environment with SQL Server 2008,
2012 and 2014. Provided high level of Citrix, XenApp/Xen Desktop, Netscaler gateway 10,0 Xen
Desktop and VMware administration including NFS, TCP/IP, UDP, Multicast, SNMP, Telnet, IIS
and WINS .Installed and maintained fixes and service pack releases for all responsible systems and
applications. Developed and updated written documentation & provided status reports for projects
and tasks. Configured LOADRUNNER and J2EE Application Server Administrations.

 Establish configuration management processes and procedures. Invovled in Windows 7 migration

project for 2000 corporate users. Created windows image user guide and Hardware/Software
inventory list. Adminsitered sharepoint system/file management and network share folders/files
updates.Work with SAN Storage and Evault to securely back up Users’ files and important Data.
Assisted and supported VMware/hyper-V setup infrastructure for different Clients/Pharmacies.
Administered VMWare, One Drive , PCI Data security and Solaris deplpyment. Implemented
Microsoft APP- V Sequencer to package, run and install application in a virtual environment.
Managed Genesys V8 application Suite and Development for the POS Call Centre .Configured and
implemented Microsoft App - V Sequencer for Virtualization and Streaming. Provided Configuration
support for ACF/VTAM, ACT/NCP Protocols and GroupWise migration. Converted all Ghost and
Altiris images With SCCM 2010 into one single image in French and English as a default Language
for Ontario/Quebec Users. Developed a hardware agnostic Windows 7 image with SCCM. Certifying
Hardware model with SCCM 2007 and creation of Driver packages.

Environment:
Win2k, 03, 08 and 2012. Windows XP, 7 and 8. SAN & E-vault Backup. E-Health, POS, RX Oracle
Identity Manager (OIM), Tivoli Identity Manager 4.6, WSDLs, SCCM MDT, WDS, GHOST,
WINPE and PXE Boot, Citrix JDE, MSI, Juniper IHS/IIS, Java, JACL Script, Shell Script, Eclipse,
JMS, JDBC, SSL, Ciphers, LDAP/ADS, Citrix, Windows etc. Excel, Word, PowerPoint, Visio, MS
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 Project & Access, UAT testing, Cisco/Avaya IP Phones, Blackbery and BES
Configuration,WebSphere v7/8, Faxman /Faxtalk and Rightfax, Dell PowerEdge Servers, FTP,
SharePoint, MS 2010,2013 and MS 365 Cloud. PowerShell, VMWare 5.0, Hyper-V and VDI. Solaris
10, PCI Data Security, MS Exchange 2010 and Remedy/ ITSM and HPQC. Microsoft Exchange On-
line. DNS, DHCP, FTP ADS /Active Directory Services, Exchange 2010 and, ITIL, Active Directory
and MCSE. GroupWise, BES 10 and McAfee email Gateway, Mac/IOS /Apple. SAN/TSM
Cap Gemini//Hydro One October 2011 – January 2013

Windows 7/Office 2010 Migration and System Administrator ( contract)

 Applied theories, best practice and Methodology to manage various activities related to Business
scope, planning, Infrastructure and implementing solutions Controlled /hosted IP with Barracuda.
Optimized PowerShell Scripting migration tool including Office 2010 migration. Utilized Active
Directory to correct users’ profiles and account maintenance. Administered all Print Queue and Print
Driver through Webjet-Admin. Managed print services for Web and remote support. Deployed
Firmware updates through Webjet-Admin over remote access. Created Technical Documentation
Diagram with Configuration tool. Configured DNS and DHCP. Configured /supported Avaya/ Cisco
IP Phones and switches. Assisted with windows 7 and Office 2010 Migration. Followed ISO
27001/27002 standards and Processes. Supported internal DNS.

 Maintained and Optimized VXML browsers, IBM I-Series servers VDI/Virtual Setup and VERITAS
Optimized and designed Tivoli Identity manager 4.6 and Oracle Identity Management (OIM) to
manage and implement users’ access, privilege and Policies, IT resources and server virtualizations
Support on Windows7 to access Windows XP environment through VMware Client and SAN storage
Configuration. Followed NERC CIP reliability standards. Use PowerShell Scripting, XML and
WMI, WINPE, MSI as Windows 7 migration and Deployment Tools. Utilized SCCM Expert to
advertise Win7 Software Package on users’ Workstations. Provide Configuration support for
ACF/VTAM, ACT/NCP Protocols. Monitored IVR, Cisco Avaya and VOIP technology.

Environment:
Win2k, 03 and 08, Windows XP, Win 7, SAN Backup, ITSM\Remedy, Oracle Identity
Manager(OIM), Tivoli Identity Manager 4.6, SOA,WSDLs, SCCM MDT, WDS , GHOST, WINPE
and PXE Boot,Citrix JDE , MSI, Syspreping, Juniper, HIS, IIS, Java, JACL Script, Shell Script,
SSL,DNS, DHCP, LDAP/ADS, Citrix, Windows etc. Excel, Word, PowerPoint, Visio, MS Project &
Access, UAT testing, IP Phones, Cisco /Avaya IP Phones, Blackbery and BES FTP, SharePoint, MS
2010 and 2013, PowerShell, VMWare 4.1 and 5.0, Hyper-V and VDI, Solaris, PCI Data Security,
MS Exchange 2010, WMI, VXML, ISO 27001/27002 standard, NERC CIP, HPQC and SCCM
Expert. Barracuda Firewall/ IP Web Hosting and IP lookups and WHOIS.NET

Canadian Tire: September 2011 – November 2011

WebSphere, ESX & ESXI VSphere Implementation – IT implementation Lead ( contract)
 Created and developed validation of implementation documentation and tools during the various
phases of WebSphere Server application/Deployment and Genesys v8 rollout.
Provided feedback in both French and English Documentation manuals for Genesys deployment
Provided guidance and leadership to the conversion support team members and ensure that all issue
Escalations are properly managed and recorded/logged for tracking purposes.
Met scheduled milestones to ensure project/program objectives were met in a timely manner.
Provided Bilingual technical and operation support Guideline via (phone, email, etc.) to store
Associates, Dealers and staff for the assigned activities and tasks. Configured/set up Cisco Avaya IP
Phones and managed WAN and Wireless connection. Optimized and designed Tivoli Identity
manager 4.6 and Oracle Identity Management (OIM) to manage and implement users’ access,
Privilege and Policies, IT resources. Server virtualizations, IVR and Genesys production support
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  Ensured all implementation activities are completed successfully as per schedule throughout the
various phases of the project. Collaborated with senior project managers in making joint decisions
Implemented Avaya telephony switches upgrade project. Optimized Click-To-Chat features for
Avaya and Genesys platform. Configured IBM Tivoli Enterprise platform, AIX and UNIX Setup
Built and maintained solid, professional working relationships with peers, stakeholders of projects
and associated business lines including third Party Software/Hardware Vendors. Collaborated with
business and user groups to identify major incidents. Analyzed and gathered requirements and served
as a liaison between the implementation team and other technical. Administered all Print Queue and
Print Driver through Webjet-Admin. Managed print services for Web and remote support. Deployed
Firmware updates through Webjet-Admin over remote access
Environment:
WebLogic, WebSphere, Iplanet,Win2k 2003 and 2008,Windows XP, Win 7, SAN Backup,
ITSM/Remedy, Oracle Identity Manager(OIM), Tivoli Identity Manager 4.6 SOA,WSDLs, SCCM,
MDT, WDS,GHOST,WINPE and PXE Boot, Citrix JDE , MSI , Syspreping, Juniper, HIS,IIS,
Java/J2EE, JACL Script, POWER SHELL Script, JMS, JDBC, SSL, Ciphers, LDAP/ADS, Citrix,
Windows etc. Excel, Word, PowerPoint, Visio, MS Project & MS Access, Blackbery, BES
Configuration, and WebSphere v7/8, FTP, SharePoint, MS 2010 and 2013, VMWare 5.0, Hyper-V
and VDI. Solaris 10, PCI Data Security and MS Exchange 2010, WMI, VXML, ISO 27001/27002
standard. NERC CIP, HPQC, SCCM Expert, HP and Lexmark MFP printers, Webjet-Admin and
Cisco F5, Genesys Routing and reporting

IBM Workspace Engineering: February 2011 – September 2011

Image Builder And Bilingual QA Support (contract)
Worked on Various applications, Workstation and windows Server 2003, 2008 and 2012 image
projects. Collected asset information and status report for weekly inventory through SharePoint and
Maven. Performed Manual /Automated Testing for various financial application and Windows
images. Built and configured windows Images through FRED 1.5 and SCCM 2007
Configured IIS (Internet Information Services), ASP.Net, AIX and Unix/Linux Platform.
Managed Production Folders to transfer created Images through SCCM, MDT and WDS.

 Utilized Web Logic & Web Sphere to process and analyze application data. Optimized and designed
Tivoli Identity manager 4.6, BigFix and Oracle Identity Management (OIM) to manage and
implement users’ access, privilege and Policies, IT resources and server virtualizations,
SAN/VERITAS storage Utilized VB6/Net & Winbatch scripting to implement Win 7 Images and
packaged applications. Implement Microsoft APP- V Sequencer to package and install application in
a virtual environment. Worked with Install Shield/ Wise/MSI and Admin studio for OS Image
development and Electronic Software packaging. Assisted in reproducing issues as reported from the
support department. Tracked tickets with IBM Tivoli monitoring. Provided VDI/VMWARE 4.1
Client support and administered Oracle Enterprise Manager, SQL 9, WEBLOGIC and CHANGE
MANAGEMENT

Environment:
WebLogic, Iplanet,Win2k 2003 and 2008 ,Windows XP and Win 7, SAN Backup, Maximo Oracle
Identity Manager (OIM), Tivoli Identity Manager 4.6, SOA,WSDLs, SCCM MDT, WDS, GHOST,
WINPE and PXE Boot, Citrix JDE Remote access, MSI, Syspreping, Juniper, IHS/IIS, Java, JACL
Script, Shell Script, Eclipse, JMS, JDBC, SSL, Ciphers, LDAP/ADS. Microsoft Excel, Word,
PowerPoint, Visio, Project and Access. UAT testing, Cisco Avaya IP Phones, Blackberry and BES
Configuration , WebSphere v7/8, FTP, SharePoint, MS 2007 and 2010, PowerShell, VMWare 4.1,
Hyper-V and VDI. Solaris 9, PCI Data Security and MS Exchange 2010, WMI, VXML, ISO
27001/27002 standard. NERC CIP, LAN/WANs design, Oracle Enterprise Manager, ASP.Net, AIX
VB6/Net & Winbatch, and FRED 1.5, and Hot Fixes/Patches. Maximo ticketing tool. VERITAS
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Cap Gemini//Hydro One Networks July 2010 – January 2011
Hardware Refresh/Windows 7 Migration - Project Lead ( contract)
 Provided project Guidelines/Directions for Windows 7 Migration of Workstations, Servers, Tablets
and Network Printers Deployment including System Hardening. Created written reports and
structured project plans for new Employees and contractors to maintain efficiency and Keep cost as
low as possible. Created technical documentation for Microsoft Office 2010 and Windows 7.
Supported and Implemented Tablet and Motorola Handheld devices

Environment:
Win2k 2003 and 2008, Windows XP, Win 7, SAN Backup, ITSM\Remedy, Oracle Identity
Manager, Tivoli Identity Manager, SOA,WSDLs, SCCM MDT, WDS, GHOST, WINPE and PXE
Boot, Citrix JDE, MSI, Syspreping, Juniper, HIS, IIS, Java, JACL Script, Shell Script, SSL,DNS,
DHCP, LDAP/ADS, Citrix, Windows etc. Excel, Word, PowerPoint, Visio, MS Project & Access,
UAT testing, IP Phones, Cisco /Avaya IP Phones, Blackbery and BES FTP, SharePoint, MS 2007
and 2010, PowerShell, VMWare 4.1 and 5.0, Hyper-V and VDI, Solaris, PCI Data Security, MS
Exchange 2010, WMI, VXML, ISO 27001/27002 standard.

Bank of Montreal Financial Group: November 2009 – June 2010

Field Services / Hardware Refresh - Project lead ( contract)
 Reviewed and Collected asset tag information for Weekly inventory for management status reports.
WorGuidelines/Directions for Migration of Workstations, Servers and Network Printers Deployment.
Created written reports and structured project plans for new Employees and contractors. Supported
and configured MS Exchange Servers/ Email accounts and Windows Server 2003. Windows 2008
Optimized and designed Tivoli Identity manager 4.6 and Oracle Identity Management (OIM) to
manage and implement users’ access, privilege and Policies, IT resources and server virtualizations
Sever and Group Policy (GPO) Implementation. Worked with Altiris, OCC 6.5 image, Ghost image,
Citrix XEN Desktop Management, and 2008 Active directory & E-directory integration
Provided QA, Telephone Banking (TB) and on line Banking support.

Environment:
Win2k 2003 and 2008 ,Windows XP, Win 7, SAN Backup, Remedy, Oracle Identity Manager,
Tivoli Identity Manager, SOA,WSDLs, SCCM MDT, WDS, GHOST, WINPE and PXE Boot,
Citrix JDE/Remote access, MSI, Syspreping, Juniper, IHS/IIS, Java, JACL Script, Shell Script,
Eclipse, JMS, JDBC, SSL,DNS, DHCP, LDAP/ADS, Citrix, Excel, Word, PowerPoint, Visio, MS
Project & Access.UAT testing, Cisco Avaya IP Phones, Blackberry and BES FTP, SharePoint, MS
2003 and 2007, PowerShell, VMWare 4.1 and 5.0, Hyper-V and VDI, Solaris 9, PCI Data Security
and MS Exchange 2010, WMI, VXML, ISO 27001/27002 standard. NERC CIP, HPQC, SCCM
Expert, HP and Lexmark printers, Webjet-Admin, Autosys/Tidal Scheduling, Group Policy (GPO),
Lotus Notes, Citrix XenDesktop, ITSM/Remedy Ticketing tool, X86 Hardware, MS SQL 2005 and
UNIX system management. SAN and VERITS Storage.
DOVE CORP: July 2009 – July 2012
Information Security Specialist ( Part time + weekend)
 Maintained and grew network Metrics analysis to meet the needs of trending performance and
Expansion requirements. Performed Investigation and compliance, legal, financial crime
Prevention. Managed Global account and a global team within the financial industry within legal,
Compliance, financial crime prevention, and Information Technology. Optimized GroupWise
Migration Project Technology off regulatory requirements programs. Built and configured Windows
2003 and 2008 Standard and Enterprise Server edition. Configured Dell PowerEdge T310 and T710,
HP Blade C7000, BL680 and BL460. Managed DNS, Network names/ IP Setup through NAT server
Created technical Documentation for RF Wireless application and Motorola handheld devices
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Environment:
WebSphere v5/6.1/7/8, DB2, Apache, Tomcat, Tivoli Identity Manager, Java, JACL Script, Shell
Script, SSL, XML, WSDLs, XSLT, XSL, SOAPUI, PKI, CISSP-LDAP/ADS, Citrix, AIX, Solaris 9,
Linux, Windows Server, VMWare, ITIL and Six Sigma. DNS, DHCP, IP Hosting, IP reservation and
IP incident request project. Cisco Avaya, VOIP and Framework. SAN, VERITAS storage, Altiris and
Microsoft App-V.

Royal Bank of Canada (RBC) June 2009 – August 2009

IT infrastructure/integration- Project lead ( contract)
 Configured SMTP Gateway settings, IP host name and ports through WebJet-Admin.
Maintained & configured Kerberos Domain, LDAP, Windows Server and Network printer device
firmware, Cisco routers and Switches. Documented & registered production problems.
Prepared System reports and perform SOX testing related tasks. Configured SharePoint, SIEBLE,
PEOPLESOFT & GENESYS Site collection administration task & Business object.
Monitored intrusion detection probes, reviewed and checked system logs, scans and attacks. Involved
in Server Migration of Win2k 03 and 08.Configured & merged NBU Master Servers and AS400
Client users Win2k 2003 Enterprise Server Cluster. Supported Citrix remote access and application
Web Hosting. Launched and deployed OXP installation updates .Worked with SQL 2005, VB/VBA
scripting techniques for QA testing. Configured network migration security settings and server
clustering for all the Toronto web servers & Backup Servers. Involved in 2007 Active Directory
migration Plan & determined quality standards to oversee the execution and production of a project
deliverables. Managed IP request Tickets and DNS configuration project including Drive mapping

Environment:
Win2k, 03 and 08 ,Windows XP and win7, SAN Backup, ITSM/Remedy, Oracle Identity Manager,
Tivoli Identity Manager, SOA,WSDLs, SCCM MDT, WDS, GHOST, WINPE and PXE Boot,
Citrix JDE/Remote access, MSI, Syspreping, Juniper, IHS/IIS, Java, JACL Script, Shell Script, SSL,
DNS, DHCP, LDAP/ADS, Excel, Word, PowerPoint, Visio, MS Project & Access. UAT testing,
Avaya/Cisco IP Phones, Blackberry and BES. FTP, SharePoint, MS 2007 and 2010, PowerShell,
VMWare 4.1/5.0, Hyper-V and VDI. Solaris 9, PCI Data Security and MS Exchange 2010, WMI,
VXML, ISO 27001/27002 standard. NERC CIP, HPQC, SCCM Expert, HP and Lexmark printers,
Webjet-Admin, Autosys/Tidal Scheduling, Group Policy (GPO), Lotus Notes, Citrix XEN Desktop,
ITSM Ticketing tool, MS SQL 2005, SMS, X86 Hardware, MOSS, NBU, SAP, SOX, Cisco routers
and Switches, and Peregrine Management tool. DHC, DNS, WINS, NAS and NAT
FedEx Canada: April 2008 – June 2009
Network Security Support Analyst- Team Lead (Full-time)
 Led a Team of three Helpdesk analysts and four Network support Technicians for site support.
Worked with Change Control and release Management process. SharePoint /PEOPLESOFT, VPN &
Dial up Support. Monitored Intrusion Detection probes and firewall, system logs, scans and attacks.
Utilized special troubleshooting techniques to clean/remove virus infection, spyware/malware &
Trojan-horse infections. Administered Novell Iprint and Novell File System. Configured Cisco
routers, Switches, Firewall and Cisco Avaya IP Phones, Call Manager and VOIP Technology.
 Supported Contact Centre Application Suite, Outbound Dialer and Genesys application deployment.

Environment:
Nexus Ticketing tool, SAP, Win2k and 03. Win XP, PKI, LDAP/ADS, Citrix, AIX, VMware, ITIL.
GPO, GroupWise, Genesys Routing/Reporting, SAN and VERITAS storage technology

Nestlé Canada: January 2008 – April 2008

Team Lead ( contract)
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  Similar duties and environment as Kraft Canada (please see below)

Kraft Canada: December 2006 – January 2008

Bilingual Desktop support & IT security Analyst (Full-time)
 Worked with both internal and external business partners ,Audit, Outsourcing Centre of
Competency, Risk Management, Corporate Compliance, Legal, IT, operational areas) to consult/
advise/ service in the delivery of key accountabilities including Suppliers and service providers.
Provided exceptional Desktop, tablet support and Software/ Hardware replacement. Assisted clients
to troubleshoot AS400/ WebSphere, SAP, Genesys, Business Objects and Groove System issues.
Supported AS400, SAP, MAINFRAME and Lotus Notes users with password reset along with
account lock/unlock. Supported users with VPN, RAS TOKEN, IPASS RNA, Router,
FIREWALL configuration and setup. Monitored Network traffic and network performance.
Supported BES Server for Blackberry Email synchronization over Exchange Server.

Environment:
Service Centre Peregrine 5.0 ticketing tool, AS400, SAP, MAINFRAME, PKI, LDAP/ADS, Citrix
remote access, AIX, GPO, MS Access /Exchange, MS SQL Server, ISA Server Firewall, RAS
TOKEN, Blackberry/ BES, WebLogic, WebSphere, MS Excel, WORD VISIO, VPN, Dial- Up, IPass
Lotus Notes and LAN/ WAN, Win XP, Vista, and Win2k 03 and 08. GroupWise, McAfee Email
Gateway, BES 6

Dell Canada: June 2006 – December 2006

Bilingual Support & QA Specialist ( contract)
 Similar duties and environment as Shoppers Drug Mart (please see below)

Shoppers Drug Mart January 2006 – June 2006

Level 3 Application Support ( contract)
 Internal and external first/second level telephone, Email and voicemail support for all corporate and
private client group branches across US and Canada. Supported windows Vista/ Office 2007
installation and configuration. Trained /mentored new employees.Windows. Worked with WebLogic
& Web Sphere to process and analyze application data.
Environment:
ITSM /Remedy and Delserv 6.15 ticketing tool, LDAP/ADS, Citrix remote access, AIX, GPO, MS
Access, MS Exchange, MS SQL Server, ISA Server Firewall, Blackberry/BES, WebLogic,
WebSphere, VISIO, VPN, Dial-Up ,Lotus Notes, LAN/ WAN, Win XP, Vista and Windows Server
2003, Training Docs, Dell Platform, (WFM) Workforce management and RAS TOKEN.
Filogix Inc. February 2003 – January 2006
QA Specialist and Technical Support Manager (Full-time)
 Similar duties and environment as Millennium Care/Delloite & Touche (please see below)

MILLENNIUM CARE/DELLOITE & TOUCHE July 2002 – February 2003

Application Support and QA Analyst (contract)
 Administered and supported CMS Mobile transfer application issue, Citrix, MS office 2003 and
windows issue. Conducted test reviews as well as record and document test results. Applied
statistical process control (SPC) methods for analyzing data to evaluate the current process and
process changes. Developed new approaches to solve problems identified during quality assurance
activities. Participated in User Acceptance Testing Project (UAT). Managed and led 6 Helpdesk
analysts on a 24/7 rotated schedule to assure high quality of customer support & service.

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Environment:
ITSM/Remedy ticketing tool, LDAP/ADS, Citrix Remote access. AIX, GPO, MS Access, Exchange
and SQL Server, ISA Server Firewall, RASTOKEN. Blackberry/ BES, WebLogic, WebSphere, MS
Excel, VISIO, VPN, LAN/ WAN, Windows XP, Vista and Windows server 2003, Mortgage Base
and Expert application, Windows Terminal Services, PCAnywhere Telnet, and WebEx remote
access, AS400, SAP, MAINFRAME, and PKI.

EDUCATION
York University
Part Time Studies- Computer Science and computer Security April 2005 - April 2008

CDI College
Diploma - Networking Administration and Internet Security Specialist December 2003

ICS College
Diploma in Network Engineering and Security Infrastructure July 2001 -August 2002

DEVRY INSTITUTE
Certificate in Network Specialist, Server Admin and Computer Engineering May 2002
GOALS
I am currently working on CISA, CISSP, VMWARE, and SCCM 2016 official Certification Exams.
LANGUAGES
Bilingual in French and English (Written/Spoken)
GORVERMENT AND SECURITY CLEARANCE:
 Government Security Clearance (File # 96015655-0001934570)
 OPG ( Ontario Power Generation Clearance Valid from 2014 to 2017
 Hydro One and Capgemini Clearance Valid from 2014 to 2017

CERTIFICATIONS AND PROFESSIONAL TRAINING

 TD CLOUD, CompTIA A+, NETWORK+, SERVER + 2009, SECURITY+, AML, MCSE 4.0,
WEBSPHERE

 APPLICATION SERVERS, IBM TIVOLI MONITOR, MCTS, WINDOWS 7 CUSTOMIZATION.

 WINDOWS 7 DEPLOYING WDS & USMT, LEADERSHIP ESSENTIALS and PMP 2005.

 ITIL FOUNDATION V3 and BLACKBERRY MOBILE ENTERPRISE SERVER,

 SHAREPOINT AUTHENTICATION & WEB APPLICATION SECURITY and ACTIVE

DIRECTORY 2008 INFRASTRUCTURE.

 ETHICAL HACKING & PENETRATION TESTING and CISCO CERTIFIED NETWORK

ASSOCIATE (CCNA).

 CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL (CISSP)

REFERENCES
Available Upon Request.
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