MGM UNIVERSITY’S

INSTITUTE OF HOTEL MANAGEMENT

MGM CAMPUS, N-6, CIDCO, AURANGABAD

Post Degree Diploma Program Culinary Arts MGMU - FY 1st Semester A.Y 20-21
End Examination – April 2021
Subject: Hospitality Skills Time:

Marks: 60 Date:

Instructions to Candidates:

1. Attempt ALL Questions.

2. Use Illustrations, Models, and Diagrams wherever necessary.

Q.1. Answer the following questions: (40)

1. The foremost skill required for learning a language is _____.

a. Writing skill
b. Reading skill
c. Speaking skill
d. Listening skill

2. The primary skill to acquire knowledge about everything in the world.

a. Reading skill
b. Writing skill
c. Listening skill
d. Speaking skill

3. It is a Psycho-linguistic guessing game.

a. Reading
b. Writing
c. Learning
d. Listening
 4. Understanding a written text means –
a. Reading comprehension
b. Extracting the required information
c. Understand writer’s meaning
d. Both a & b

5. Communication is a non-stop______________.

a) paper                              
b) process                                          
c) programme                   
d) plan

6. Communication is a part of ________ skills.

a) soft                                 
b) hard                                                
c) rough                              
d) short

7. The _______________ is the person who transmits the message.

a) receiver                         
b) driver                                              
c) sender                            
d) cleaner

8. _____________ is the person who notices and decodes and attaches some
meaning to a message. 

a) receiver                         
b) driver                                              
c) sender                             
d) cleaner

9. Message is any signal that triggers the response of a _________

 a) receiver                         
b) driver                                              
c) sender                             
d) cleaner

10. The response to a sender’s message is called _________

a) food bank                      

b) feedback                                       
c) food                                
d) back  

11. ___________ context refers to the relationship between the sender and the
receiver   

a) social                             
b) physical                                         
c) cultural                           
d) chronological

12.___________ context refers to the similarity of backgrounds between the sender

and the receiver.

a) physical                         
b) social                                              
c) chronological                 
d) cultural

13. _________ refers to all these factors that disrupt the communication.

a) nonsense                         
b) noise                                               
c) nowhere                         
d) nobody

14. Environmental barriers are the same as ______ noise.

 a) physiological                  
b) psychological                                 
c) physical                         
d) sociological

15. Our dress code is an example of _____________ communication.

a) verbal                              
b) nonverbal                                     
c) written                            
d) spoken 

16. Communication strengthens _______ & ______________ relationship is an

organization.

a) employer-father           
b) employer-employer                   
c) mother-employer         
d) mother-child

17. _______________ communication includes tone of voice body language, facial

expressions etc.

a) non verbal                    
b) verbal                                             
c) letter                               
d) notice

18. When there is similarity   of background between the sender and the receives
such as age, language nationality, religion, gender then this is called
_____________ context.   

a) social                               
b) cultural                                         
c) physical                         
d) dynamic

19. Letter, e-mail telephone are examples of __________

 a) message                         
b) feedback                                       
c) channel                          
d) encoding

20.Understanding __________different parts of speech forms the base of leaning

grammar

a) Five                                 
b) Eight                                              
c) Six                                   
d) Seven

21. It is of paramount importance that one need to construct a __________sentence

in the day to day affairs

a) Wrong                             
b) Correct                                          
c) Incorrect                        
d) Night

22. A__________way be defined as the name of a person place or thing  

a) Verb                                 
b) Noun                                              
c) Pronoun                         
d) Adverb

23. According to hoben “communication is the _____ nituchange of thought or

idea.

a) Visual                             
b) Audio                                             
c) Verbal                           
d) Written

24. The person who transmits the message is called the _________.
 a) Sender                            
b) Gives                                              
c) Taker                              
d) Receiver

25. Proper nouns always begin with ________letters

a) Running                          
b) Capital                                          
c) Small                              
d) Numerical

26. ______________nouns require capitalization only if they start the sentence or

are part of a title

a) Common                       
b) Proper                                             
c) Abstract                         
d) Collective

27. Once the message is encoded in a desired format it is transferred through a

medium called ______

a) Channel                         
b) Medium                                         
c) Media                             
d) Way

28. The nouns which cannot be felt, seen or heard are called __________

a) Common                       
b) Proper                                              
c) Abstract                        
d) Collective

29. The information which is transferred to the receiver has to be interpreted this
process is called _____
 a) Encoding                        
b) Decoding                                       
c) Opening                         
d) Closing

30. All communication events have a _________.

a. Resource                        
b. Source                                           
c. Start                                
d. End

31. Personifications of  strength and violence are considered as  ________ gender. 

a. masculine                     
b. Feminine                                        
c. common                        
d. Neuter

32. The message may be misinterpreted because of _____

a. Barriers                        
b. Distortions                                     
c. Distractions                   
d. Noise

33. The environment in which the transmitter or receiver are should be ____

a) Complex                        
b) Competent                                    
c) Complete                        
d) Compatible

34. A noun that dandies neither a male or a female is ___________gender  

a. Masculine                      
 b. Feminine                                        
c. Common                        
d. Neuter

35. Countries when referred to by names are also considered _____________

a. Masculine                       
b. Feminine                                       
c. Common                       
d. Neuter

36. The Christian sign of the ____ is a gesture pertaining to religion and
spirituality.

a. Plus                                 
b. Minus                                             
c. Division                           
d. Cross

37. In oral communication there is a possibility of immediate _________

a. Reaction                         
b. Response                                       
c. Refection                       
d. Reset

38. In oral communication the speaker can observe the listener’s _______ to what
is being elated. 

a. Reaction                        
b. Response                                       
c. Rejection                       
d. Reset

39. Nouns that end in “Y” but have a constant before “Y” form their plural by
dropping “Y” and adding ___
 a. ves                                  
b. es                                                     
c. s                                        
d. ies

40. White talking to friends you do not pay attention to the skills of _____
Communication.

a) Written                            
b) Oral                                               
c) audio                              
d) visual

Q.2. Answer the following (any 4) (20)

1. What are the positive effects of tourism?

2. Explain who is a repeat buyer.
3. Define Hospitality
4. Define Tourism
5. What is the importance of communication in hospitality
6. What are the types of communication? Explain.