INDUSTRIAL EXPOSURE TRAINING REPORT ABOUT

ACCORD HOTEL, PUDUCHERRY

DEPARTMENTS I GOT TRAINED

● FOOD PRODUCTION
● FRONT OFFICE
● FOOD & BEVERAGE SERVICE
FROM 23rd OCTOBER 2017 TO 22nd MARCH 2018.

CERTIFICATE
ACKNOWLEDGEMENT
 ACKNOWLEDGEMENT

I record my sincere gratitude to thank Mrs. KALAI VANI, Training

Manager, Hotel General Manager, Department Executives, Supervisors and

Staffs who readily responded, and gave full support with guidance to complete

my I.E.T in ACCORD HOTEL, PUDUCHERRY.

I take this opportunity to thank Mr. PREM KUMAR PRAKASAM,

Principal, for his encouragement in all my aspects to complete my I.E.T

Successfully.
CONTENTS
 CONTENTS

SL.NO DESCRIPTION PAGE

NO
1 PROFILE OF THE PLACE 1-8
2 PROFILE OF THE HOTEL 9-17
3 DEPARTMENTS TRAINED 18-22
● FOOD PRODUCTION
● FRONT OFFICE
● FOOD & BEVERAGE SERVICE

4 CONCLUSION 23-24
5 FEED BACKS 25-26
6 ANNEXURES 27-33
PROFILE OF THE
PLACE
 Pondicherry alias Puducherry, is one among the seven Union
Territories of India. Tracing back to Saint Agathya , the history of Pondicherry
speaks of Roman existence around 200 years ago. Various documents of Ott
akoothar and kamber in the 11th and 12th centuries, mention the city of
Pondicherry as puthuvai.

Pondicherry was amongst the first cities in India to come under the
rule of French colony. On 15th January 1742, Joseph Francois Dupleix became
the first Governor of the French territory in Pondicherry . The attempt to
annex Pondicherry from the French the British declared many attacks but had
to suffer defeat. It was only in the year 1793, when the British took advantage of
the inner conflicts among the French and conquered the land.

Pondicherry has played a pivot role in the movement of

independence since most of the freedom fighters began their struggle from here
. In the year 1954, the government of India and France came on a consensus and
Pondicherry was merged with Indian Union.

Today, the quaint town of Pondicherry retains its French history and most of the
houses and monuments still preserve the French influence.
Travel of the city
Pondicherry has a lot of options when it comes to inner city travel, and you can
decide on the mode of travel you want by coming to a decision on whether you
want to take the public transport or travel around on your own.

Air transport

Pondicherry Airport is an airport located at Lawspet in Pondicherry, a Union

territory of India. It is situated 8.1km from the international community of
Auroville. The airport has charter flights and operations of the local flying
trainings school. In 2007, the Pondicherry Government decided to expand the
airport to accommodate larger aircraft and commissioned a new terminal
building. The new terminal was inaugurated on 18 January 2013 with the arrival
of a spice jet flight from Bangalore. Since August 2017 there are direct daily
flights to Hyderabad with spice jet.
Railway transport

The Puducherry railway line is one of the oldest rail link in India and it was
constructed in the year 1879 by the Puducherry railway company during the
period of French and British rule in India. Puducherry is connected by a railway
line from the five-way junction at Viluppuram and Chennai. The railway line is
a broad gauge line. There are express trains from Chennai, Bangalore,
Viluppuram , Mumbai , Bhubaneswar, Howrah and other cities. It takes
approximately four hours to reach Puducherry from Chennai by train.
Road Transport

Puducherry is endowed with excellent infrastructural facilities on par with the

best available in the country. A network of all weather metalled roads
connecting every village exists in the territory. Puducherry has a road length of
2552 km (road length per 4.87km), the highest in the country.

Auroville
Auroville is a universal township in the making for a population of up to 50000
people from around the world.
The purpose of Auroville is to realize human unity –in diversity. Auroville is
located in south India, mostly in the state of Tamilnadu but some parts of
Pondicherry, approximately 150 kms far from Chennai. The concept of
Auroville is an ideal township devoted to an experiment in human unity- came
to the mother as early as the 1930s.

Sri Aurobindo Ashram

The Aurobindo ashram, established by Sri Aurobindo, is a popular landmark in

Pondicherry. The Ashram consists of a row of interconnected houses, including
the buildings where Sri Aurobindo and the mother lived and meditated. A white
marble shrine, their final resting place is a place of reverence for many who
follow their humble teachings. Sri Aurobindo ashram was a greatly respected
freedom fighter and philosopher who settled in Puducherry .
Botanical garden

The botanical garden is located south of the new bus stand. The gate leading to
the garden is reminiscent of French architecture and it stands out from its
immediate surroundings because it is in the middle of the old tamil town.the
botanical gardens were laid out in 1826 in the ornate French style, with pruned
trees, flower beds and gravel lined paths and fountains. Perrottet was largely
responsible for transforming the place into a botanical garden in 1831. The
French introduced many exotic plants from all over the world. The gardens also
have a musical fountain which is active over the weekends, with two shows in
the evening.
Barathi park

Bharathi park is situated close to the famous Promenade beach is another

place of interest. Surrounded by the picturesque governor building, Roman
Rolland library, and the government hospital. It also houses Aayi Mandap. It is
in the green centre of the French town and its lush trees provide ample relief
from the scorching sun on a hot summer day. This park is the most appreciated
public area in the town. Strolling under the cool trees is as dynamic as it gets
unless people resh to the spot when an occasional movie is being shot.
PROFILE OF THE
HOTEL
Accord Group – Redefining Affordable Luxury

The Accord Group was started with an aim to build relationships that would
last longer than the guests’ stay at any of our hotels.

We even go that mile to ensure that our guests entertain their clients in the
best possible settings and make the perfect first impression. Hotel is where you
‘stay, eat and leave’ are passé. That’s why, we , at Accord, believe in going
beyond. Offering all-encompassing support. . . being helpful never intrusive,
supportive not overwhelming, understanding without being presumptuous.

Whether you are in Chennai, Ooty or Pondicherry, you will find the same
level of commitment from our staff and prompt service delivered with a smile.

ACCORD PUDUCHERRY
● Accord Puducherry is located in the historic town of Pondicherry. It
features rooms with free Wi-Fi.
● Modern air-conditioned rooms are fitted with a flat-screen cable TV,
minibar and personal safe. Free toiletries and a hairdryer are included.
● Accord Puducherry is 6 km from Pondichery Railway Station. Chennai
International Airport is 160 km away.
● Guests can benefit from a 24-hour front desk which provides luggage
storage facilities. Sightseeing arrangements can be done at the tour desk.
Laundry services are available.
● A selection of Indian, European and Chinese dishes are served in the 24
hour Season Café. Zodiac Bar offers a selection of drinks. Alternatively, 24 hour
room service is available.

HOTEL INFORMATION
 The first five star business-cum leisure hotel in the union territory of
Pondicherry. It is set in a serene, arboreal locale in the heart of the city. Accord
Puducherry is the perfect weekend getaway for a traveler.

Each of our 105 lavish guestrooms and suites will provide you with a
panoramic view, either of the city or of the pool. The hotel’s large function
rooms are fully equipped with state-of-art facilities to cater for both
conventional and social events.

Enter a world of rejuvenation by indulging in acclaimed signature

treatments and trainer-led work outs at the Accord Spa . At Accord Puducherry,
hospitality comes alive , senses awakened and attitudes changed. Bussiness and
life thrive in unison….. every day,always!

ROOMS AND SUITES

TYPES OF NO. OF ROOMS TOTAL AREA( in

ROOMS sq. ft)
Superior Room 91 330.32
a) king size room
b) Twin room
Deluxe suite 13 391.33
Presidential suite 01 510.00

All the rooms are specious and furnished with exclusive designer fabrics
of modern styles. The room either have king size or double bed. The entire linen
to the room is changed daily and when the guest check out. A console is
provided on the bed size table through which the entire electrical operations
including the signage and AC temperature can be controlled with ease. Standard
and deluxe rooms are equipped with 26’’ LCD TV and suite rooms are
equipped with 32 LCD TV. The bathroom at Accord hotel are ultra modern in
design and equipped with best sanitary fittings and fixtures with round the clock
running hot and cold water. All the standard rooms are provided with shower
cubicle and studio romms with bath tub. The Accord suite has Jacuzzi facility
and most modern shower chambers .

ROOM TARIFF
ROOM TYPES SINGLE OCCUPANCY DOUBLE
OCCUPANCY
Superior room RS . 7,000 RS .8,000
Deluxe suite room RS. 9,000 RS.10,000
Presidential suite RS.20,000
room

All rooms on Continental plan. Complimentary secured Wi-Fi internet access.

Check-in/ Check-out time is 12noon.

ROOM AND SUITES

SUPERIOR ROOM

All rooms elegantly appointed with data ports for PC’s and broad
band internet connectivity, speaker phone with international direct dial facility,
personalized voice mail and high speed internet connectivity, mini bar, LCD TV
,24 hours room service and laundry service.
DELUXE SUITE ROOM

Choose from elegantly appointed suites, some with their own private balcony
and with a striking view of the city. Complimentary use of steam, gymnasium at
the fitness center for all guests .

PRESIDENTIAL SUITE ROOM

Simply exquisite and modern, the Presidential suite has two rooms with
attached bathrooms and a sauna. Elegant and spacious, it includes a large living
area with a separate dining room to seat six. The suite also has a kitchenette for
the guests’ convenience and a personal butler on call.
RESTAURANTS
SEASON

Timber, trellis and vintage ambience welcome you at Season where you can
enjoy Breakfast, Lunch and Dinner buffets featuring cuisines from all over the
world.

Hours of Operation: 24 hrs

Seating capacity : 84

Cuisine : Global

In restaurant, a la carte and buffets is served because it is a multi-cuisine

restaurant.

BUSINESS CENTRE
There is a very professional ambience on the first floor. The board room on the
first floor is styled for a more business class environments with an executive
business centre attached to it.
 LOBBY

The lobby is spacious and beautifully designed with Warm Asian Light fixtures
artic rafts and leaf motif mural abstract. The entire flooring of the lobby is laid
with granite. The main lobby is 2288 sq.ft and lobby created for the conventions
is 1830 square feet in dimension.

➢ The reception or information desk and travel desk operates round the
clock , on all days of the calendar year. The cash counter also exchanges all the
listed foreign currency and accepts all the major approved credit cards. Hotel
facilities and service include electronic safe.

SPA
Our massage therapies and de-stress programmed release the clogged up energy
centers. In short, a visit to the Spa awakens you to a tingling new
Sensation.
FITNESS CENTRE
With trainer led work outs, a strain drain Jacuzzi, the fitness zone at the
hotel is just perfect to unwind after a particularly hectic day! Their well
equipped gym and give those idle muscles an ideal workout.

HAIR SALON
Opposite to the fitness centre is the salon which will be manned by
professional hair dressers. There are rest room provided separately for men and
women with adequate amenities. Our Salon has every imaginable facility to
preen your body to perfection. Our services are wide-ranged and delivered by
seasoned experts.

SWIMMING POOL

The swimming pool is beautifully designed with adequate under

water lighting. The hotel boasts of a fully-equipped contemporary fitness centre
with a steam room, sauna and Jacuzzi. Guests can also take a dip in the
swimming pool covered with a patio.

➢ Other guest facilities includes salons for men and women,

doctor on call, travel desk, laundry and more.
 ACCORD PUDUCHERRY HOTEL

MD

General Manager

Resident Manager

Front office F&B Service F&B Production Housekeeping

Security Accounts Engineering Sales

Purchase & store

 ABOUT MY
TRAINING
FOOD PRODUCTION

FRONT OFFICE

FOOD & BEVERAGE SERVICE

DEPARTMENTS I GOT TRAINED
First I reported to the Accord Hotel, Puducherry on
October 23, 2017. I met Mrs. KALAI VANI (Training
Manager). My induction period was held in training centre
for one day by Mr. SOMNATH ACHARIYA (Human
Resource Department).
My training period starts from 24 .10.2017 to
22.03.2018 in Food & Beverage production, Front office, Food
& Beverage Service.

FOOD PRODUCTION
After my induction period , at first I reported to Executive
chef( Mr. VINOD KUMAR) in Food production department
and I worked from 24.10.2017 to 30.11.2017 .

Works Done
I have worked in Bakery for 18 days. After that ,I worked in
Chinese cuisine for 20 days.
➢ I learnt how to make tulip ,caramel custard, breadroll
➢ I learnt how to clean the cold room.
➢ I peeled the onion, beans, potatos, carrots.
➢ I observed, what are the dish prepared for buffet.
➢ I learnt to cut the fruits and vegetables.
➢ I wiped the kitchen area.(for the hygienic purpose)

Mistakes done
➢ At the time of slicing the bread, I cut that from the
wrong side.
➢ While cutting the vegetable I cut down my hand.
➢ While frying the chicken oil has split to my hand.
➢ While I was frying the chicken, it got over fried and
color got changed.

Rectification
➢ My chef taught me how to cut the vegetables, fruits
chicken.
➢ My Chef taught me that how to fry the chicken. At
last, I rectify the mistake.
FRONT OFFICE
After my successful completion of Food Production
department, next I reported to Room Division Manager ( Mr.
RAJA PANDIYAN) in Front office department on
01.12.2017 and I worked till 21.02.2018.

Works Done
➢ The bell boy taught me to carry the luggage ,the I got
to learnt how to carry the guest luggage.
➢ I learnt about hotel rooms, types and tariffs.
➢ I learnt to attend the phone call.
➢ I learnt how to make registration card.
➢ I learnt how to make cold towel (face towel).
➢ I learnt how to scan the guest ID proof.

Mistakes done
➢ While carrying the guest luggage I did not hold it
properly so it fall down.
➢ While preparing the welcome drink, I forget to add
the sugar and guest have complained for that.
➢ While serving the welcome drink, forget to wipe the
droplets.
 ➢ I gave the face towel (Cold Towel) without checking
and guest complained that the towel was dirty.

Rectification
➢ My bell captain taught me how to carrying the guest
luggage in proper manner and taught me that how to
make a welcome drink and face towel.
➢ Associate taught me that how to do C form. At last, I
rectify the mistake.

FOOD & BEVERAGE SERVICE

After my successful completion of Front office department,
next I reported to Executive (Mr. GOPINATH
JAYARAMAN) in Food & Beverage department and I
worked from 23.02.2018 to 22.03.2018.

Works done
➢ I learn how to laying the cover.
➢ I learn how to wipe the cutlery, crockery and glasses.
➢ I learn how to clearance the sidestation.
➢ I learnt how to clean the table and how to set the
table.
➢ I learnt how to serving the bread ( naan, roti, phulka).
Mistake done
➢ I broke one glass at the time of wiping.
➢ I broke three plates at the time of carrying.
➢ At the time of setting the buffet cover I made a
mistake.

Rectification
➢ My senior steward taught me how to wipe the glass,
cutlery and crockery.
➢ My senior steward taught me that how to set the
buffet cover. At last I rectify my mistake.
 CONCLUSION

CONCLUSION
This report based on operational aspects of an existing
Hotel, ACCORD HOTEL, PUDUCHERRY.
All the departments of the hotel have been categorized
under four major departments like Front Office,
Housekeeping, Food & Beverage Service and Food
& Beverage Production. I have successfully completed my
Training in three major departments ( Food Production,
Front Office and Food & Beverage Service ). Each
department has been studied properly and the report is made
with the following heading like ;
➢ Purpose of function of each departments.
➢ Procedures followed for various activities.
➢ Organizational structure of each departments.
➢ Photo gallery of each departments.

This report is not only important for the hotel industry but it
also brought in some changes through reading and observing
in training life which has made me a perfect hotelier. All the
information are collected by my self is true to my knowledge.
FEED BACK
 ANNEXURES

ZODIAC ( BAR)
SEASON RESTAURANT

PICTURE OF HOTEL
BANQUET HALL ( CRYSTAL HALL)
CORRIDOR

SWIMMING POOL
 SPA

VVIP GUESTS
● TOLLYHOOD ACTOR
➢ JAI
➢ JIIVA
● INDIAN PLAYBACK SINGER
➢ K. S. CHITHRA
● POLITICIAN
➢ KANIMOZHI

Thank you