Pakistan Telecommunication Limited

Internship Report

Sr Name Roll no Department

.
1. Mahnoor naveed 181360047 BBA
2. Ravail gulam dastgeer 181360064 BBA
3. Rimsha ansar 181360177 BBA
4. Zoha noor 181360181 BBA
5. Bakhtawar iqbal 191240038 M.com
6. Rabiya Jameel 191240017 M.com

 Submitted to: sir tayyab shabbir

 Department: BBA
 Internship Dept: HR
TABLE OF CONTENT
Page no.

1. Acknowledgement 4
2. Introduction to the organization 5,6
3. Overview of the organization 7,8
4. Brief history of PTCL 8,9,10
5. Mission statement 10
6. Vision statement 11
7. Core values 11
8. Core objectives 11,12
9. Regions of PTCL 12,13
10. PTCL product line 13 to 18
11. Services of PTCL 19,20,21
12. HR Department of PTCL 22 to 35
13. Functions and operations of HR department 36,37,38
14. Responsibility as a student internee 39,40
15. Conclusion 41
 Acknowledgements

First of all, I want to express all my humble thanks to ALLAH who is

very sensitive about each and every activity Of all his man and without
whose help, I am unable to accomplish any objective in my life.
Secondly, I am great full to my worthy and devoted teacher for
providing me the Opportunity of doing internship in PTCL. I am also
thankful to all other Teachers as the knowledge imparted by them
Enable me to study the organization in a best way I am also thankful to
all staff of PTCL, for their valuable guidance and Support throughout
the internship period. Further all other executives and staff Members of
PTCL deserve my thankfulness for their cooperation and guidance
during the course of my internship.
 Introduction to the Organization

Connecting the Nation since 1947

PTCL is the largest integrated Information Communication Technology (ICT) company

of Pakistan. With a humble start from a telephone and telegraph department in 1947, it

has evolved to offer latest digital and telecommunication technologies today. With the

largest fixed line network of the country, PTCL offers products and services like high

speed Broadband internet, Char Ji wireless Internet, Smart TV (IPTV) service, over-the-

top (OTT) applications like Smart Link App, Smart TV App and Touch App, and world

class digital content like Netflix, and Icflix. PTCL’s enterprise grade platforms like Smart

Cloud, Tier-3 Certified Data Centers, Managed Services and Satellite Services are

meeting the connectivity needs of organizations and enabling businesses to operate more

efficiently. It acts as the communication backbone for the country with largest fiber cable

network that spans from Khyber to Karachi and submarine cables connecting Pakistan to

the world.

PTCL is proud of its more than 70 years heritage; connecting people of Pakistan. PTCL

has always played its part in development of the country and is committed to building a

prosperous and digitally connected Pakistan.

It went through some major restructuring eras of which 1996 and 2006 are the most

prominent. PTCL was incorporated in 1996 and the new management took control of

PTCL in 2006 by buying its 26% ordinary shares. Our main focus in this report is to

check the working of HR department of PTCL.

PTCL today offers the widest range of services to its customers. PTCL has laid an

Optical Fiber Access Network in the major metropolitan enters of Pakistan and local loop

services have started to be modernized and upgraded from copper to an optical network.

This report is being started with the brief and complete introduction of organization, its

historical background, its services and its products. Pakistan Telecommunication

Company Limited (PTCL) is the primary provider of Telecommunication services in

Pakistan.

The ranges of services include basic telephony, telegraph, fax, telex, Public data, Internet,

E-mail, ISDN (Integrated Services Digital Network), Universal Access Numbers (UAN),

and other value-added services. Pakistan Telecommunication Company Limited is a

professionally managed company and has initiated measures, with active support of the

Federal Government, to use a corporate culture that benefits company. Pakistan

Telecommunication Company Limited believes that it has an inherent potential that it can

exploit to emerge as an important and active business entity.

 OVEVIEW OF THE ORGANIZATION

Pakistan remains one of the fastest growing telecom markets in the world and PTCL is

the oldest and foremost part of this market. It has been serving the nation since the times

of the formation of Pakistan. The series of changes through which PTCL has passed

through in the history is described below:

 Pakistan Post and telegraph (P&T):

In the beginning, both the postal and telecommunication services were performed

by a single department known as Pakistan post & telegraph (P&T).

This department started its telephone services with only 12346 telephone lines and

seven telegraph offices all over the Pakistan.

 Pakistan Telegraph & Telephone department (T&T):

The P&T department was modified into Pakistan telegraph and telephone

department in the year 1962. The present systems as well as new installations were

managed by the T&T quiet efficiently.

 Pakistan Telecommunication department (PTC):

Telegraph and telephone (T&T) department was then converted into a statuary

corporation on15th December, 1990. It had its own legal identity totally separated

from government of Pakistan.

BRIEF HISTORY OF PTCL

From the beginnings of Posts & Telegraph Department in 1947 and establishment

of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major

player in telecommunication in Pakistan. Despite having established a network of

huge size, PTCL workings and policies have attracted regular criticism from other

smaller operators and the civil society of Pakistan.

Pakistan Telecommunication Corporation (PTC) took over operations and

functions from Pakistan Telephone and Telegraph Department under Pakistan

Telecommunication Corporation Act 1991. This coincided with the Government's

competitive policy, encouraging private sector participation and resulting in award

of licenses for cellular, card-operated pay-phones, paging and, lately, data

communication services.
Following a progressive policy, the Government in 1991, announced its plans to

privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600

million shares of the hopeful PTCL in two separate placements. Each had a par

value of PRs. 10 per share. These vouchers were converted into PTCL shares in

mid-1996.

In 1995, Pakistan Telecommunication (Restructuring) Ordinance formed the basis

for PTCL monopoly over basic telephony in the country. The provisions of the

Ordinance were rented durability in October 1996 through Pakistan

Telecommunication (Restructuring) Act. The same year, Pakistan

Telecommunication Company Limited was formed and listed on all stock

exchanges of Pakistan

PTCL launched its mobile and data services companies in 2001 by the name of

Ufone and PakNet respectively. None of the brands made it to the top openings in

the respective competitions. Lately, however, Ufone had increased its market share

in the cellular sector. The PakNet brand has effectively dissolved over the period

of time. Recent DSL services launched by PTCL reflect this by the introduction of

a new brand name and operation of the service being directly supervised by PTCL.

Last Year, in middle of 2005 Government of Pakistan had decided to sell at least

26 percent of this company to some private agency. There were three participants

in the bet for privatization of PTCL. Etisalat, a Dubai based company was able to

get the shares with a large margin in the bet.

 Last year when Government was going to privatize the company there was country

wide protest and strike by PTCL workers. They even disordered Phone lines of

some big Government institutions like Punjab University Lahore and many lines

of public sector were also blocked. Military had to take over the management of

all the Exchanges in the country. They arrested many workers and put them behind

bars. The contention between Government and employees ended with a 30%

increase in the salaries of workers.

There have been various changes in the company due to privatization. Such

examples include the VSS (Voluntary Separation Scheme for its employees), ERP

(SAP based), restructuring, B& CC (Billing and Customer Care Software) etc.

Another seemingly minor change was change of brand identity (logo) that will

present PTCL's new face after privatization, with greater focus on customer

satisfaction and bringing about of new advancements in telecom for Pakistani

consumers.

MISSION STATEMENT

 To achieve our vision by having

 An organizational environment that fosters professionalism, motivation and

quality

 An environment that is cost effective and quality conscious services that are based

on
 the most optimum technology

 “Quality” and “Time” conscious customer service

 Sustained growth in earnings and profitability

VISION STSTEMENT

To be the leading, Information and Communication Technology Services Provider

in the region by achieving customer satisfaction and maximizing shareholders’

value. The future is unfolding around us. In times to come, we will be the link that

allows global communication. We are striving towards mobilizing the world for

the future. By becoming partners in innovation, we are ready to shape a future that

offers telecom services that bring us closer.

CORE VALUES

 We care

 We put customer first

 We work as one team

 We embrace change

CORE OBJECTIVES
The following are the long-term objectives of the PTCL.
  To introduce new services of audio Text and video conferencing

for the business community.

 Expand customer awareness of all value- added services of

PTCL.

 Acquire, promote and manage research and development, transfer

of technology and software development including manufacturing

of telecommunication equipment and plant.

 Provision of Telecom services all over the country.

 To improve the efficiency of Customer Service Centers by

deputing qualified persons who are well aware of public relation

techniques.

 Enhance efficiency, improve quality and expand the system to

meet customer satisfaction and provide service on demand.

 Plan, establish and maintain telecommunication.

REGIONS OF PTCL

The head office of PTCL is situated in Sector G 8/4, Islamabad, which is headed by the

President. Besides, it has regional headquarters:

  Islamabad Telecom Region

 Rawalpindi Telecom Region

 Hazara Telecom Region Abbottabad

 Northern Telecom Region-I Peshawar

 Lahore Telecom Region (South)

 Lahore Telecom Region (North)

 Multan Telecom Region

 Faisalabad Telecom Region

 Gujranwala Telecom Region

 Southern Telecom Region-I Hyderabad

 Southern Telecom Region-II Karachi

PTCL Product LINE

PTCL offers a wide range of services for its clients all over the Pakistan. These services

are Telephone connections, billings, customer services, operations, telephone sets, DSL

and internet connections, licensing authority, Internet Service Provider (Pak net), online

billing through credit cards, prepaid telephone cards, Mobile connections and services

etc.
 3G EVO Tab

Introducing Pakistan’s First 3G Enabled Smartphone Android Tablet—3G EVO Tab.

Powered by Google Android Froyo2.2 OS, EVO Tab is a 7’’ capacitive multi gestures

touch screen tablet packed with features of both a tablet and a GSM phone that lets you

surf, talk, tweet & do a lot more simultaneously on-the-go in more than 100 cities

nationwide.

PACKAGES PRICE VOLUME

EVO Tab Unlimited Rs.2000 Unlimited data volume
EVO Tab 5GB Rs.1500 5 GB data volume
EVO Tab 2 GB Rs.1000 2 GB data volume

 EVO Wireless Broadband

EVO wireless Broadband is the latest service from PTCL that offers High speed wireless

internet Access and is the latest evolution in internet. It has been introduced in big

strata’s. one can get up to 10 times the peak data rate of the next best public wireless

solution up to 3.1 Mbps download and up to 2.4 Mbps upload speed. It also allows the

user to be connected wherever they are not only for email, but also for downloads, large

files, photo, spread sheets, etc.

 PTCL Landline (PSTN)

Since the deregulation of the telecom sector, a large number of foreign investors chosen

for licenses in LL. LDI and cellular operations, identifying Pakistan as an emerging

market. Investors entered the market forcefully in the cellular segment, including heating

competition for PTCL. In this situation PTCL’s counter strategy for landline services,

during the years 2007-08 was aimed to increase ARPU, acquire new subscriber and

contain churn.

To increase operations, PTCL shifted from its conventional duration based charging

system to value based options, like ‘Pakistan Package’ that offered 5,000 minutes for on

net nationwide calls at RS. 199/ month. PTCL also launched ‘International Plus’

package to facilitate cost effective International calls at unmatchable rates.

 LOCAL CALL CHARGES

PTCL charges and timing for local call unit will be as under:

Landline to mobile Rs.2.50 per minute

Landline to landline and ufone Rs.1.00 per minute
 PTCL BROADBAND SERVICE

PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan.

Since its launch on 19May 2007, PTCL has acquired 668,376 Broadband customers in

over 605 cities and towns across Pakistan, leading the proliferation and awareness of

Broadband services across Pakistan.

PTCL provides Experience of the internet at its fastest with high speed access Broadband

Pakistan, simultaneously; enjoy Voice service over the same line without any extra

cabling connections. Broadband offers DSL service reliability, affordability and

connectivity.

FEATURES

 Cost effective always on internet access

 High speed data download

 Unlimited data download

 Free Modem

 Convenient ordering on phone and web

 No upfront charges

PTCL has doubled its broadband data rate speed and upgraded all its existing 2Mbps customers

to 4Mbps data rate on the same tariff and all existing 4Mbps customers have been upgraded to

6Mbps data service at the same tariff. In addition a new 8Mbps package has also been
introduced. PTCL will have the following data rates for all its broadband existing and new

customers with effect from July 15th 2010.

 1Mbps at Rs 1199

 4Mbps at Rs 1999

 6Mbps at Rs 4999

 8Mbps at Rs 6999

Broadband Pakistan is now available in over 605 cities/town including Lahore, Karachi,

Islamabad, Rawalpindi, Quetta, Faisalabad, Multan, Hyderabad, Peshawar, Gujarat, Gujranwala

and Bahawalpur.

With its entry in this market segment, PTCL opened up a broadband culture in Pakistan, where

till a couple of years back there was very little awareness in the country about broadband & high

speed internet services. PTCL made the broadband technology affordable by lowering the

barriers to entry, by geographically bringing the service within the reach of a common user

across Pakistan and by continuous improvements in customer care for the service.

 SMART TV SERVICES

Using its state of the art Broadband network, PTCL entered the media sector on 14th August

2008, by launching a digital interactive television service for the first time in Pakistan.

Employing the IPTV (Internet Protocol TV) technology, PTCL brought Pakistan in the list of a
few countries across the globe that offers this state of the art interactive TV service to its

subscribers.

Branded under ‘PTCL Smart Line’, the service includes Interactive Television, Broadband and

voice telephony all at the same time on PTCL’s telephone line. Besides offering the highest

digital quality TV picture, the most revolutionary section of this offering is the ability to ‘rewind’

and ‘pause’ live TV channels through TSTV (Time Shift Television) feature, the ability to

block / unblock any TV channel for parental lock and the ability to search through video on

demand content. Currently PTCL Smart TV offers its viewers 125 live channels and over 500

Movie titles through its Videoon Demand service’. The service is available in 15 cities including

Karachi - Lahore - Islamabad - Rawalpindi - Gujranwala - Faisalabad - Peshawar - Sialkot -

Multan -Sargodha - Jehlum - WahCantt - Taxila - Hyderabad &- Abbottaba however it is

planned to be expanded to all the major cities and towns across Pakistan during the year 2010

Launched for the first time in Pakistan using the flexible Internet Protocol (IP) technology,

PTCL’s Smart TV is service which allows customer to be more interactive and more in control

with their TV service as compared to conventional TV broadcast or cable TV. Smart TV delivers

television programs to households via broadband connection and requires a subscription, a set-

top box, and offers key advantages over existing cable TV.

 PAK INTERNET EXCHANGE

It is the only IP enabled network with 40 (number increase) point-of-presences (POP) in 26

cities. The existing 16G active bandwidth is used for internet, data, video and video-conferencing
services and for voice of LDI. All PTCL Broadband users, narrow band users, corporate, mobile

operators, and ISP are connected to this network.

SERVICES OF PTCL

Pakistan Telecommunication Company Limited not only Provides Conventional telephone

facilities, it also offers optical fiber services to the private sector. We will briefly discuss below

the product line being offered by the PTCL. Basically PTCL divide their services into two parts.

1. services for consumers

2. services for corporate customers

 SERVICES FOR CUSTOMERS

These services are basically for the common users (Individual/home users) those use telephone

in their home/work place and they are basically non business users.

 NEW TELEPHONE CONNECTIONS

As mentioned earlier, PTCL is presently the only telecom company, who providedfixed-line

telephony in the country. So whenever, any Private business concern or anyindividual needs a

new telephone connection for provision of telephone services.

 VALUE ADDED SERVICES

CLI (Caller’s Line Identification)

Caller Line Identification (CLI): Calling line Identification (CLI) allow customers to

identify the caller before picking up the phone receiver. To subscribe to CLI services, a

customer needs a telephone set with display capability or a CLI device attached to the

phone.

PREPAID CALLING CARDS:

PTCL calling card is the most popular choice of millions of customers all over the

country. It is now available with balance transfer facility and follow on call facility.

 Comes in easily affordable denominations of Rs. 100, 250, 500, 1000, 2000

 Easily available throughout the country

 Easy to use from any PTCL digital phone (Dial 1010)

 Fast and easy, nationwide and International access

 No line rent and no phone bills

 24 hours customer services through toll free number (080080800)

E-BILL PAYMENT
Billing system is a part of customer services so providing connivance to its valuable

customers PTCL launched a new billing service which is available through “ PTCL

Calling Card” This is another service from PTCL. This service is basically providing

billing solutions for the users.

DIGITAL FACILITIES

PTCL offers a variety of features to digital exchange customer like:

 Hotline

 Abbreviated

 Call waiting

 Don’t disturb

 Call transfer on (a) Busy (b) No reply (c)Immediate

 Wakeup call

 Absent subscriber

 Code barring

Prepayment Telephony Services (PPT)

With the changing trends most telecoms are diversifying their services towards Prepaid

solutions .one of such modern era telecommunication service is Prepayment Tele Phone

(PPT).It provides the facility to subscriber to load a prepayment Telephony card against

their telephone number thereby generating an account on I/N plat form and any call made
from that telephone will be charged to this account. The service will provide state of art

technological facilities to the subscribers.

HR DEPARTMENT OF PTCL

Major HR Policies and Practices:

 HRM Planning

 Conduct job analysis and based on the outcomes of the job

analysis, write job descriptions.

 Organizational restructuring and right sizing.

 Design and implement a performance management system.

 Provide current information regarding employees to be used

in the decision making process.

 Conduct HRM research with the aim of solving problems in

the organization.

 Integrated employee data management (HR MIS).

 RECRUITMENT

Fresh recruitment of professional are only being made in areas like:

 Technical

 Human Resource (HR expert & HR managers).

 Finance and Accounts.

 Business development and Marketing.

 Information Technology (IT Professionals).

Recruitment procedure:

The recruitment in PTCL is usually held by the third part, ASK. The said to ASK, that

they need employees. Tell them number of employees and gave the detailed information

about what kind of employee they needed.

The recruitment procedure of PTCL is as follows:

 First position or vacancy is announced in the electronic media and print media

through internet and newspapers respectively.

 Then applications are scrutinized as per specification in the job description and job

specification.
  Candidates are being short-listed.

 The next step of the PTCL recruitment process is the interview.

 They usually conduct a structured and semi-structured interview for the

candidates.

 Last but not the least is the verification of the documents.

RECRUITMENT METHODS:

There are basically 2 methods at PTCL frequently carried out when desired these

methods are as follows:

Internal recruitment

 External recruitment

Internal recruitment:

In this method the candidates are recruited within the PTCL. It is a search mode in which

the PTCL check out the potential and right and desired person within the PTCL. In order

to get desired candidates they advertise within the organization by job specification and

job description by using Notice Boards.

External recruitment:
In this method PTCL recruit externally from the outside environment. For this method

they use different modes to recruit the people. Few of the methods are as follows carried

out in past as well as currently:

 Online Recruitment.

 Use print media (Newspapers).

 Recruitment by the third party.

SELECTION:

The process of choosing from a pool of applicants the individual or individuals, who best fit for

the selection criteria for a given position. PTCL has got very effective and efficient selection

criteria.

Selection Criteria

These are the following steps carried out by PTCL in order to meet selection.

Recruitment

(Advertising job specification and description)

Applications

(online and forms)

Screening of applications

Short listing of candidates

Interview of the candidates

Verification of documents

Joining letter
 INTERVI METHODS

The interview method depends on the situation and conditions buttwo of them are in

focus of PTCL while carrying out Selection.

 Structured interviews

 Unstructured interviews

Structured interviews:

Structured Interviews are those which are preplanned and predefined in order to check

the skills, abilities, knowledge, behavior, and required potential of the candidates.

Unstructured interviews:

Unstructured Interviews are those which are not predefined and preplanned but they are

based on conditions and possibilities.

 FORMAT FOR JOB DESCRIPTION

Following is the format of job description given by PTCL:

 Purpose of the job.

 Role and function.

 Dimension of job.

 Annual operating budget of unit.

 Number of clients served.

 Number of directly reports.

 Indirectly reports.

 Specific accountabilities if the job.

 Job responsibility.

 Achievements.

 General accountabilities of the job.

 Peripheral accountabilities of job.

 Performance standards.

 Job components.

 Communication.

 Initiative.

 Adaptability.

 Team work.
  Nature of supervision received.

 Leadership.

 Responsibilities.

PAY SCALES AND OPPORTUNITIES:

At PTCL according to the information gathered by us is as follows:

PTCL employees have good salary as we compare to other Government Organizations

PTCL employees have less pay if we compare them with other private sector Employees

comparable at same designations and jobs.

Rests of the benefits and compensations as well as allowances are as per government

rules.

COMPENSATIONS:

It is a system in which an employee is rewarded on the effective and efficient required

performance. PTCL has a very organized and effective compensation system according to

the rules and regulations of Government of Pakistan. They are offering 30% more pay

then other Government Organizations. The rewards, benefits, allowances that are offered

by PTCL for its employees and workers as well as officers are as follows:
Non-financial Rewards:

Maintenance Company provides maintenance of employee’s

car and motorcycle.

Pick and drop Busses are used for this purpose.

Accommodation Own flats for lower staff (1-15 grade) Colonies

and full furnished Houses for high rank officers and Top managements.

Financial Rewards:

Pension 60% to 65% of basic pay

Disability Pension as per Government rules

Death benefits Funeral amount+ 5-6 months pay

Loan facility

Car and motorcycle loan loan will be deducted from monthly

Provident fund 8.25% of salary+ interest of 15%

LEAVE POLICY:
It is up to the mark of Government rules and regulations. Leave policy contains:

Holiday 6 days in week. Sunday is off

Earned leaves 45 leaves per year

Casual leaves 20 leaves per year (with pay)

Maternity leaves 120 days

MEDICAL BENEFITS:

PTCL also give medical benefits to its workers and employees. PTCL employees have

free medical treatment. In all over Pakistan there are 38 dispensaries which are working

and providing free treatments to PTCL employees. This benefit is also for the family

members of the PTCL employees.

After retirement too PTCL provide the medical benefits to its former employees.

Employees from grade 1 to 16 are entitled for medical facility up to five years of the

retirement. Employees in grade 17 and above have lifetime entitlement for the facility
PERFORMANCE APPRAISAL:

To measure the performance there are few methods and standards and benchmarks,

which an organization have to follow, in the case of PTCL too. Their main objectives are

as follows:

 Improvement in performance.

 Effectiveness, Efficiency, Productivity, Motivation.

 Pay and Benefits Adjustments.

 Training and Development with Personal and Employee Development.

 Staffing (Recruitment and Selection).

 Response and Feedback.

Performance Appraisal Methods

There are many performance appraisal methods but in PTCL they use Rating scale for

performance evaluation.

RATING SCALE:

The rating scale method offers a high degree of structure for appraisals. Each employee

trait or characteristic is rated on a bipolar scale that usually has several points ranging

from "poor" to "excellent" (or some similar arrangement).

The traits assessed on these scales include employee attributes such as cooperation,

communications ability, initiative, punctuality and technical (work skills) competence.

The nature and scope of the traits selected for inclusion is limited only by the imagination

of the scale's designer, or by the organization's need to know.

TRAINING AND DEVELOPMENT:

Then the qualified candidates undergo a training period under the banner of Human

Resource Department. There are Telecom Staff colleges at Lahore &HariPur. Then the

specified persons are appointed against each specified post so the best results are

expected and hence the performance and good will of the PTCL is increased.

FUTURE PROSPECTUS OF THE ORGANIZATION

PTCL, no doubt, has got the largest operational network and infrastructure within ICT

(Information & Communication Technologies) segment. They don’t lack numbers and potential

if we mention human resources. Their financial strength has further become their strategic

strength after Atisalat has joined them as investment arm. PTCL enjoys market leadership in LL,

WLL and Fixed telephony. PTCL is market challenger in GSM segment. Overall they have the

largest consumer clout on average from the whole telecom industry.

Even their competitors still depend upon their network either directly or indirectly. All this adds

to their strategic strengths and after having all that in their basket they lack at area where they are

supposed to have developed core competence. PTCL, so far has not been able to nurture its

growth around customer services oriented strategy, this has translated into inadequate brand

loyalty for them. Internal organizational & business processes issues, monopolistic culture has

further added to its complexities. For many individual prospects like me, using PTCL offerings

was a purchase decision made as no other option was available.

PTCL Using now the most advance and expensive ERP system called SAP.SAP is very advance

and time saving software. It is the huge investment to develop this system in PTCL in her whole

history.

SAP Software:

SAP is used as full Enterprise Resource Planning (ERP) software meaning helping with

financials, distributing, manufacturing, project management and Customer Relationship

Management (CRM). It is a strong global player with numerous fortune 500 clients.

I learned trip creation in TMS Midol. TMS Midol is a process in SAP Software. After creating

the trip I also learned how to park in SAP and after parking in SAP I also learned how to

maintain the record in Excel

No of Employees working in HR Department

Group Head HRBP

CTR FTR MTR GTR LTR (S) LTR (N)

SLTR

RHRBP

M. Imran

Manager HRBP Manager Admin

MR. TAYYAB SHABIR RIAZ HUSSAIN FAROO

HR HR
HR
Coordinator HR Coordinator HR Coordinator
Coordinator Coordinator
Abdul Waheed Khalid M. Rizwan
M. Jamil Abdul-Aziz
Mehmoood
Functions and Operations of HR Department

HR & BP Department in PTCL is responsible for Recruitment, Selection, making the

policies and strategies but main policies and strategies are finalized by Head Quarter of

PTCL which is situated in Islamabad and furthermore, mostly Recruitment and Selection

is also done by Headquarter. On the other hand HR department also Facilities the

Employees, handle promotion and transfer case, legal cases, pension/services book cases

of employees, employees Travel cases, welfare cases and employees Leave cases.

PTCL is using the SAP Software alternative word it is ERP (Enterprise Recourse

Planning) which provides flexibility and reliability in its functions to ensure better

management and it is directly connected to headquarter office. It is very expensive

software and its training is also expensive. All the controls of SAP software is

accomplished by head office. The purpose of using SAP is to gather data at one place.

They also have got the employee logins by having SAP software.

Bulk of data would not be mixed up at the time of having information. Use of paper is

redundant.

 Regional Manager HRBP GTR/SLTR:

Regional HRBP Mr. Muhammad Imran is responsible to deal with the daily assignment

which is given by GM (HRBP). He also deals with Recruitment and Selection of the

Employees. SM also deals with policies and HR Strategies. He is also considered as

Business Partner, he is involved in business meetings and can share his ideas like how
 can we improve the business more and set the strategies for it. Daily attendance of HR

Employees is monitored by SM (HRBP).

 Manager (HRBP):

Mr. Tayyab Shabir incorporates with these three posts. He is responsible to follow

the orders which are given By SM (HRBP) Mr. Muhammad Imran and all the

assignments which are given. He also deals with the Daily Correspondences, File

work, Welfare issues, Service books/pension, legal cases and EFC.

He also uses SAP Software for different data Entries of Employees like Medical

Data Leave data, work as Expense manger and enter expense data and Salaries

Disbursement. Well to reduce the burden from itself it divided the work and task

to the different Assistants. He is authorized in SAP for doing such entries.

 HR Coordinator:

The HR Coordinator Mr.Abdul Aziz he is responsible to check the traveling

expenses which are incurred by Employees who travelled from one city to another

for the organization, and he is also responsible for either that expenses are incurred

according to the policy which is made by organization or not. If not so, than first

He makes amendments according to the policy after the amendments it is ready for

Fund Request Generate against those employees. He also handle all the affairs
 related to welfare like, giving benevolent fund, marriage grant, Burial charges and

medical facilities.

 HR Coordinator:

HR Coordinator Mr. Muhammad Jameel he is responsible to issue trip numbers

for Employees who travel for the organization’s work, by using SAP Software and

check that Trips are approved or not.He also support the ACS system and also

handle the employee discipline issues.

 HR Coordinator:

HR Coordinator Mr. Rana Khalid. He is Responsible to take over the Pension

Matters of Employees. All the documents related to pensions and service books

are checked by him. If there will be any critical situation in pension and service

book case and not easy to handle by him then certainly it will brings to the

Manager HRBP.

 HR Coordinator (EFC):

Employee facilitation centre is handled by Mr. Muhammad Rizwan. He is

responsible to facilitate the Employees, to help them, to solve their Issues with

polite manners if it is not covered by EFC then the Employees issues handle by

Manger HR and BP.

  HR Coordinator:

HR Coordinator Mr. Abdul Waheed he is responsible to handle the Promotion

cases; Transfer cases collect the CVs of persons, issue the internship letters collect

internship report from the Interns and issue the completion letter by doing

negotiation with Manager HR & BP.

Responsibility as a Student Internee:

DUTIES:

As an intern in PTCL my duty was in HR & Admin department. There are no specific

rules for an intern over there, my supervisor Mr. TayabShabbirdaily guide me and taught

all HR related activities. Mostly I spent my time with HR manage Mr. TayabShabbir. He

also introduce me with his all works and sent me to sit with all his worker for knowing

what is there role in HR department. In HR department I have already explained the

members whose are performing their job.

With every member I did work and learn lot of things from them and also help them to

perform their work.

Mr. Abdul Aziz who is an assistant expense manager and his duty is to keep the TA &

DA entry in SAP system and approve them from senior manager. Mr. Abdul Aziz told

me and as well as taught me how he used SAP system. Sometimes he assign me some TA

& DA enter on the SAP system.

OTHER MEMBERS OF DEPARTMENT:

I also worked with assistant manager, Assistant Legal coordinator, Assistant staff pension

and service and other members in the HR department. Checked bills of Power

(electricity, gas), vehicles and employees related and also checked the approved signature

of respective managers. Approved leaves and approved TADA’s.

HOW INTERNSHIP EXPERIENCE IMPACTS YOUR CAREER

Internship is an integral part of any business student. As I am a BBA student my

university provided me the opportunity to develop practical knowledge and also develop

my concepts which before that were only in theoretical form. My internship at PTCL has

enlarged my knowledge about the HR department. I learned the time management, rules

and regulation which can be main part of any organization. This organization is my 1st

practical learning experience and it will play a role of guide line when I will enter in my

professional career.

CONCLUSION
I have done my internship successfully. It was a great achievement and experience for

me. No doubt PTCL is enjoying monopoly but the time is came when competition will

force company to change its policies to become desired telecom service provider in the

market & keep its current place & customer base. The actual working substances are the

human being. It goes without saying that Human resources are the most important in the

organization and so does the Human Resource Department. It incorporate all the

activities and functions of the company like job analysis, recruitment, staffing, training,

designing compensation package, employee’s appraisal system. Human Resource

Department plays the key role in the hiring, retention, motivation and promotion of the

employees. Actually it assigns the specified duties to the specified persons in this age of

specialization. Human Resource manager should be well versed and confident in his

field. He should be humane, well natured and have go face reading capabilities.All this

ensures his success. He should be of the notion “victory is not everything, but the way of

fighting is”.PTCL is purely centralize organization, mostly decision made by C.E.O.

PTCL after its partnership going towards some advance technology. Atisalat is the 26%

shareholder who runs this company and has a more control on PTCL management than

Pakistan government. I have learnt that finance and HR departments are backbone of any

vast and well establish company like PTCL. PTCL offers many innovative products now.

It has to change its attitude. At a minimum, avoiding billing errors and providing

competent and courteous service to its customers is essential for PTCL now. It was

totally new for me to understand what is actual happened in the organization.