Internship - Customer Happiness (6 months)

Why this role is important for us? 🔗

◦ We believe that great customer service is a company value and not just
something a job role will fulfil. Every single person in the company is
responsible for creating delight in the lives of our users. Doing what's right for
the customer is baked into the Atlan DNA.
◦ In the past 2 quarters, we've scaled so much (and so fast), that it is time we
build out a dedicated "customer delight" function globally.  This is our
executive team's OKR for Q4 2021.
◦ People underestimate the value of delighting customers consistently at every
customer touchpoint.  GREAT customer experience is when a user reaches out
with a problem and leaves with a solution AND a smile on their face. The best
brands like American Express & Superhuman consistently create these wow
moments for their users.
◦ If you're looking for a high-impact opportunity, at a fast-growing startup, and
truly want to kickstart your career with a customer facing role, this is the
opportunity for you.

What will you do? 🤔

◦ Be the face of Atlan, helping deliver a stellar customer experience. Own the
lifecycle of Atlan users from on-boarding, setup, to day-to-day engagements,
including serving as the point of contact for handling problems and requests for
support.
◦ Craft delightful user experiences during onboarding and all subsequent
touchpoints by owning customer communications across various channels.
◦ Follow established SOPs and processes to provide advisory support for
customers
◦ Own Atlan's product documentation & training content, and crafting well-
written user-facing communications and documentation.
◦ Assist the product team in the identification and reporting of product trends
and abnormalities
◦ Maintain an accurate record of customer interactions and support conversations

What makes you a match for us? 😍

◦ You have a strong sense of accountability and ownership and have
demonstrated an aptitude for project & stakeholder management
◦ You have excellent communication skills, both written and verbal, with an
emphasis on clarity, and problem-solving.
◦ You have a passion for software and have an interest in data and software
markets, products, and businesses. Familiarity with the modern data stack
across ETL, storage, BI, and everything in-between, with a demonstrated ability
to stay up to date with new developments is a plus.
◦ You are looking for exponential growth, a lot of learning, and a great team to
work with.

Internship - DataOps Consulting (6 months)

Why this role is important for us? 🔗

◦ DataOps  is an emerging practice, helping data teams operate leveraging

principles of agile and DevOps. So far, we've focused heavily on building an
amazing product that is used by the top teams in the world.
◦ Now, we're building out a DataOps consulting team that can help the best
teams in the world adopt the Atlan product, along with best practices that can
improve their data culture. We're hiring DataOps consulting interns to support
amazing data teams like Postman, Plaid, the US Dept of Defense, and more
◦ If you're looking for a high-impact opportunity, at a fast-growing startup, and
truly want to kickstart your career with a customer facing role, this is the
opportunity for you.
What will you do? 🤔

◦ Be the face of Atlan, helping deliver a stellar customer experience to data

teams & data leaders. Own the lifecycle of Atlan users from on-boarding, setup,
to day-to-day engagements, including serving as the point of contact for
handling problems and requests for support.
◦ Craft delightful user experiences during onboarding and all subsequent
touchpoints by owning customer communications across various channels.
◦ Follow established SOPs and processes to provide advisory support for
customers
◦ Own Atlan's product documentation & training content as well as our best
practices forums, and crafting well-written user-facing communications and
documentation.
◦ Collaborate closely with Atlan's product team

What makes you a match for us? 😍

◦ You love data. Hands on experience as a data practitioner either via university
courses. MOOCs or work experience is a plus
◦ You have a strong sense of accountability and ownership and have
demonstrated an aptitude for project & stakeholder management
◦ You have excellent communication skills, both written and live, with an
emphasis on clarity, and problem-solving.
◦ A high rate of learning, natural curiosity, and eagerness to get to the bottom of
problems, debate opinions to find the truth.
◦ You have a passion for data. Familiarity with the modern data stack across ETL,
storage, BI, and everything in-between, with a demonstrated ability to stay up
to date with new developments is a plus.
◦ You are looking for exponential growth, a lot of learning, and a great team to
work with.
Internship - Product Enablement ( 6 months)
Why this role is important for us? 🔗

◦ We believe that building a great product isn't enough unless you're able to
ensure all kinds of users are able to leverage and adopt the product
successfully. In our product enablement team, you'll act as an interface between
our product and our end customers & users, helping them get the most out of
the product
◦ People underestimate the value of delivering a great product experience and
delighting users consistently at every customer touchpoint.  GREAT product
experience is when a user reaches out with a problem and leaves with a
solution AND a smile on their face. The best products like Superhuman
consistently create these wow moments for their users.
◦ If you're looking for a high-impact opportunity, at a fast-growing startup, and
truly want to kickstart your career with a customer facing role, this is the
opportunity for you.

What will you do? 🤔

◦ Be the face of Atlan, helping deliver a stellar product experience. Own the
lifecycle of Atlan users from on-boarding, setup, to day-to-day engagements,
including serving as the point of contact for handling problems and requests for
support.
◦ Craft delightful user experiences during onboarding and all subsequent
touchpoints by owning customer communications across various channels.
◦ Follow established SOPs and processes to resolve product enquiries or
problems
◦ Own Atlan's product documentation & training content, and crafting well-
written user-facing communications and documentation.
◦ Assist the product team in the identification and reporting of product trends
and abnormalities
◦ Maintain an accurate record of customer interactions and support conversations

What makes you a match for us? 😍

◦ You have a strong sense of accountability and ownership and have

demonstrated an aptitude for project & stakeholder management
◦ You have excellent communication skills, both written and live, with an
emphasis on clarity, and problem-solving.
◦ A high rate of learning, natural curiosity, and eagerness to get to the bottom of
problems, debate opinions to find the truth.
◦ You have a passion for software products and have an interest in data and
software markets, products, and businesses. Familiarity with the modern data
stack across ETL, storage, BI, and everything in-between, with a demonstrated
ability to stay up to date with new developments, is a plus.
◦ You are looking for exponential growth, a lot of learning, and a great team to
work with.

Do your life’s best work at Atlan 🚀

At Atlan, our mission is to help data teams do their life's best work. Inside
Atlan, our goal is to help Atlanians do their lives best work while at Atlan and
reach their Ikigai.

We'd normally invite potential Atlanians to our office meet our team and
understand our culture, but given the global pandemic, we've opened up
our internal team handbook which is a great read about our values and
principles, how we think about growth and internal practices as we build a
dream team.

Atlan Team Handbook

The Values of an Atlanian