ECO Living Programme 2011 - 2012 environmental challenge organisation (singapore)

known as ECO Singapore

Contact Person : Tan Yi Han

Executive, ECO Living Programme
Contact No. : (65) 91700320 Our Youth. Our Future.
Email : yihan.tan@eco-singapore.org Society Reg. No: ROS326/2002
@Lorong Lew Lian

Charity Reg. No: 1739

ECO Living Programme @ Lorong Lew Lian

Training session for Buzz

Venue: New Media Seminar Room, Grid MMS Studio, *SCAPE

Date: 31 March 2011
Time: 10am – 4pm

Overview

ECO Singapore is organising an ECO Living Programme for blocks 1 to 8

at Lorong Lew Lian in conjuction with Braddell Heights Zone ‘B’
Residents’ Committee with volunteers from Starbucks.

ECO Living Programme is a community grassroots programme that aims

to relief the burden of low/ middle-income families while doing our bit
for the Earth. We will do this by performing energy, water and waste
audits in HDB households in order to identify and advise on areas for
improvement. It would be a year-long programme that will continuously
engage residents and encourage them to make a commitment to
change.

Objectives

 To have volunteer to understand the programme and its rationale

 To understand the operational flow of the execution of the “Buzz”
visit
 To motivate volunteers involvement in this programme

*SCAPE, 2 Orchard Link, #04-01 GRID New Media Studios, Singapore 237978
http://www.eco-singapore.org I Tel: (65) 6333 5543 I Fax: (65) 6333 5537
Registered Address: 10 Anson Road, International Plaza, #15-14 Singapore 079903
ECO Living Programme 2011 - 2012 environmental challenge organisation (singapore)
known as ECO Singapore

Our Youth. Our Future.

Overview of training for “The Buzz”
Society Reg. No: ROS326/2002
@Lorong Lew Lian

Charity Reg. No: 1739

The Buzz - This will be conducted on the 2nd and 9th April. Volunteers will
go door-to-door to explain the programme to residents and excite them
to sign-up.

Training session for the Buzz was conducted over 3 sessions: 11am-
12.30pm, 1pm-2.30pm, 2.30-4pm.

The session was broken into three main parts:

1. Presentation
2. Role playing of approach
3. Debriefing and addressing outstanding queries

In total, 99 Starbucks volunteers attended the training conducted by

ECO Singapore.

Details of training for “The Buzz”

During the sessions, the volunteers were given a brief overview of the
rationale for the ECO Living Programme as a way to help low/ medium-
income families save on their utilities bill, as well as to make a concrete
impact in reducing energy and water consumption. The volunteers
were then briefed that their role within this programme was to get
residents to sign up as well as conduct the first audit. Although they
were only expected to participate in April, we encouraged them to
continue in this programme on a personal level for subsequent months.

They were also briefed on how to pitch to the residents:

• Cheery greeting!
• Introduce yourself (name, volunteers from Starbucks)
• Working with RC

*SCAPE, 2 Orchard Link, #04-01 GRID New Media Studios, Singapore 237978
http://www.eco-singapore.org I Tel: (65) 6333 5543 I Fax: (65) 6333 5537
Registered Address: 10 Anson Road, International Plaza, #15-14 Singapore 079903
ECO Living Programme 2011 - 2012 environmental challenge organisation (singapore)
known as ECO Singapore

Our Youth. Our Future.

• Exclusive to block 1 – 8 in Lorong Lew Lian
Society Reg. No: ROS326/2002
Help you reduce your utilities bill and save the
@Lorong Lew Lian

• Charity Reg. No: 1739

environment (show poster)

• Check for interest (Would you like to know more?)
• Invite other family members to listen
• Explain how it works (survey, give specific tips) – show example
savings list
• Give dates of visits – 1 Saturday morning per month. Next on 23rd
April
• Explain Rewards – show voucher
• Get them to signup
• Give reminder

They were also reminded of some things to take note & frequently
asked questions:

• Language issue – ask if someone in their family can speak English

• Don’t step into their house!
• Don’t spend more than 5 minutes per house – stop and move on
if necessary
• Speak to landlord/ adult, not tenant or child
• If they are in a rush can come back next time
• Paint job is for the whole house but in white/ off-white colour

We also showed them how to fill up

the sign-up form they would be using
to get the particulars of the residents.

Finally, some of the volunteers role-

played various scenarios and
everyone had a chance to
comment and suggest
improvements.

Feedback / Area of Improvement

There was a problem with the projector, which led to a 10-minute delay
in the first briefing session. Preparation should be done earlier in the
future to reduce the risk of such delays.

Otherwise, the participants generally seemed to enjoy themselves.

*SCAPE, 2 Orchard Link, #04-01 GRID New Media Studios, Singapore 237978
http://www.eco-singapore.org I Tel: (65) 6333 5543 I Fax: (65) 6333 5537
Registered Address: 10 Anson Road, International Plaza, #15-14 Singapore 079903
ECO Living Programme 2011 - 2012 environmental challenge organisation (singapore)
known as ECO Singapore

Our Youth. Our Future.

Partnering Organisations:
Society Reg. No: ROS326/2002
@Lorong Lew Lian

Charity Reg. No: 1739

ECO Living Programme would not be possible without the continuous support
from our partner organisations through the opportunity and resources they
provided.

The partner organisations for this event are:

Braddell Heights Zone ‘B’

Residents’ Committee

Starbucks Singapore
Pte Ltd

*SCAPE, 2 Orchard Link, #04-01 GRID New Media Studios, Singapore 237978
http://www.eco-singapore.org I Tel: (65) 6333 5543 I Fax: (65) 6333 5537
Registered Address: 10 Anson Road, International Plaza, #15-14 Singapore 079903