EMAIL PRACTICE WORKSHEET

1.What are the four basic parts to a professional email? (Choose all 4)
A.Subject line
B.Email text
C.Introduction
D.Greeting
E.Conclusion
F.Closing
G.Your email address

2. Which of these emails would be appropriate for business purposes?

A.cool.john@email.com
B. superman@email.com
C. john.smith@email.com

3. What are the 2 DOs mentioned in this session?

A. DO write a clear subject line.

B. DO write 4-5 paragraphs in your email text.
C. DO add words of appreciation especially when making requests.
D. DO add your recipient's email address before writing your email text.

4. Choose the best subject line for the following situation:

1.Katherine Sanders is applying for a new job at ABC, Inc.
A. Katherine Sanders - Job Applicant
B. Hello. This is Katherine Sanders.
C. Katherine Sanders - Recent Harvard University Graduate
D. Hello. This is Katherine Sanders. I am applying for the new job

5.Choose the best 2 subject lines for the following situation:

You want to meet with your boss to discuss the next project.

A. I would like to request a meeting with you about the new project.
B. Requesting a Meeting: New Project
C. Requesting a Meeting
D. Let's meet!

6.Write a subject line for the following situation:

You want to cancel the meeting with your boss.
A.meeting cancelled
B. Monday Morning Meeting Canceled
C. Canceling Meeting about New Project
7. What part is not included in the email text?
A.Subject line
B.Introduction
C.Development
D.Conclusion

8.You learned that the conclusion should include words of appreciation. What would be an
appropriate conclusion for a business email? Choose the best 3 options.
A.I'm so happy you like us!
B.Thanks so much. Cheers!
C. Thank you for your interest in our company.
D.I appreciate your interest in our company.
E.I am glad about your interest in our company.

9.Read the following paragraph carefully. Which 3 sentences use correct capitalization?

(1) In my free time, i love to walk. (2) I usually walk every day. (3) Last Wednesday, I
walked to my office. (4) Tomorrow I will walk to the Grocery Store. (5) It is about three
miles. (6) walking is good exercise, so I am very healthy. (7) I hope to walk Every day.

(1)
(2)
(3)
(4)
(5)
(6)
(7)

10. Which of these is the best introduction sentence for an introduction email?
A. My name is Sandra Hill, and I am a senior accountant.
B. My name is Sandra, and I am a senior accountant at ABC, Inc.
C. My name is Sandra Hill, and I just graduated from university with a Bachelor's Degree in
Accounting.
D. My name is Sandra Hill, and I just graduated from ABC University with a Bachelor's
Degree in Accounting.

11. Choose the correct salutation

Dear Mina Kim,
A. Correct
B. Incorrect

12.Dear Hector,
A. Correct
B. Incorrect
13.Ms. Dyer:
A. Correct
B. Incorrect

14.Dear MedEx
A. Correct
B. Incorrect

15.Dear, Wayne
A. Correct
B. Incorrect

16.Hi Everyone,
A. Correct
B. Incorrect

17.Peter :
A. Correct
B. Incorrect

18.Dear Ms. Jennifer.

A. Correct
B. Incorrect

19. Choose the best subject line.

A. I want to thank you for helping me last week
B. Thanks for your help

20.Choose the best subject line.

A. REQUEST FOR INFORMATION
B. Request for information

21. Choose the best subject line.

A. Website redesign project update
B. Update on project for redesigning the website

22. Choose the best subject line.

A. Website Project Problem
B. Problems

23. You are writing to a colleague.

A. More formal
B. More informal
24. You are writing to the CEO of your large company.
A. More formal
B. More informal

25. You are writing to your team leader.

A. More formal
B. More informal

26. You are writing to someone you met at a business event last month.
A. More formal
B. More informal
C. Neutral

27. You are writing to someone working in a partner company in a different country.
A. More formal
B. More informal
C. Neutral

28. Arrange the following in order of Informal, neutral and formal.

29. Which of these is the best introduction sentence for an announcement email?
A. We are pleased to announce the opening of our new office.
B. You are invited to the opening ceremony of our new office.
C. ABC, Inc is pleased to announce the opening of our new office in Dubai.
D. We are please to announce the opening of our new office in Dubai.

30. Why should you not type in all caps when writing an email?
A. Because it takes up more room and makes the email longer
B. it is hard to read
C. Because it is considered 'yelling'
 EMAIL WRITING

1. Monica Moore is applying for a new accounting job at ABC, Inc. She wants to write a
professional email to the job recruiter at the company but doesn't know their name.
She wants to give a good first impression as well as sound professional.
Your goal is to help Monica complete the missing parts of the following email. Use the
information you learned in this module to keep the email communication effective and
professional.
Monica’s Email:

Subject Line: ______________________________________________

___________________,

My name is Monica Moore. ______________________________________________.

I will be a great fit for this position because I am skilled in various word-processing software
and accounting software. I also have great communication skills. My resume includes more
details of my skills and education. ______________________________________________.

Best,
Monica Moore

2. You will help a person named Kevin Johnson make improvements to his email. Take
a look at the following scenario before reading the email.

Kevin's Situation

Kevin is writing to an office furniture company called ABC Furniture. The purpose of the
email is to cancel an order he made last week. Read through the email a few times before
moving on to the next step.

Now, read Kevin Johnson's email below.

Subject Line: please cancel!

hi,

My name is kevin johnson. I want to cancel my order of the office chair that I ordered last
week. Please send me a full refund to my account.

kevin
What kind of changes can you make to this email in order to make it more professional and
accurate? It is your task to make those improvements based on what you learned.

3.
PRACTICE WORKSHEET ON SIMPLE PRESENT AND PRESENT CONTINUOUS