First reply time - Business hours(min)

Ticket created - Date Partner

NOC Policy Copy Endorsements MintPro Renewals Refunds
Management errors
2021-11-21 81 1 274 176 4 358 24
2021-11-22 69 30 393 160 117 317 32
2021-11-23 147 31 92 154 118 120 26
2021-11-24 220 40 176 75 122 79 68
2021-11-25 313 39 114 72 148 1551 75
2021-11-26 64 31 170 66 80 1147 25
2021-11-27 7 2 91 14 0 39 43
2021-11-28 227 59 131 87 117 0 45
2021-11-29 193 46 306 87 83 196 81
2021-11-30 97 41 288 96 136 291 64
2021-12-01 331 45 302 87 102 200 51
2021-12-02 106 40 106 103 54 545 17
2021-12-03 69 27 54 57 17 74 27
2021-12-04 0 0 15 14 5 0 13
2021-12-05 0 10 6 38 34 8 44
2021-12-06 21 30 15 47 15 29 20
 Tickets
Ticket created - Date Partner
NOC Policy Copy Endorsements MintPro Renewals Refunds
Management errors
2021-11-21 18 114 75 85 15 4 8
2021-11-22 33 272 356 194 105 8 37
2021-11-23 57 166 280 194 60 11 49
2021-11-24 38 422 289 207 65 11 50
2021-11-25 54 458 329 217 60 11 45
2021-11-26 56 384 291 174 77 10 48
2021-11-27 43 103 280 142 50 20 21
2021-11-28 47 49 66 60 18 3 8
2021-11-29 37 161 288 174 83 11 35
2021-11-30 58 229 226 202 50 15 43
2021-12-01 53 371 266 154 51 8 44
2021-12-02 44 318 334 191 53 15 36
2021-12-03 44 242 343 174 65 15 40
2021-12-04 60 176 252 172 47 12 38
2021-12-05 56 72 54 72 19 5 10
2021-12-06 21 262 174 108 36 12 16
1. Respond as soon as possible.
2. Explain what may have gone wrong.
4.Incomplete information given by the partner/sales team
7. Allow them to respond with further questions, comments, or concerns.
8. Follow up with the customer.
Done
Calling process will be in place, most of the tickets would be for MintPro errors
On a real time basis, will send first response with the requirements
Pending Tickets
Call the partner and take the follow up