SEPT’ 24, 2021

EPGDM PROGRAM Term-IV

MGT-457 , TOTAL QUALITY MANAGEMENT ( TQM)
EPGDM- SEP’21-DEC’21 BATCH

COURSE ASSIGNMENT ( T0TAL MARKS = 40

( 12+ (4x7)28 )>> 40 MARKS))

IMPORTANT >> PL NOTE FOLLOWING

QUESTION 1>> CASE STUDY PRESENTATION for all LOM

EPGDM / TQM Students

THIS CARRIES 12 MARKS (group of 2 or more OK for presentation)

Alternatively in case genuine difficulty to MAKE a on line presentation

student may seek permission from FACULTY to optionally send related
presentation by E MAILTO FACULTY ( appanhosur@yahoo.com)

CASE STUDY QUESTION FOR PRESENTATION IS ALREADY SENT BY E

MAIL TO ALL LOM/TQM STUDENTS AND ALSO PRESENTED IN ON LINE
CLASS with related TIPS for Presentation!

Pl note that those who DO NOT FULFILL THIS AND MAKE PRESENTAION
STAND TO LOSE 12 MARKS IN ASSIGNMENT FOR TQM

ANSWER ANY Four from following. Each carry equal

(4x7=28) MARKS)

2) Enumerate the concepts of TQM FRAMEWORK & its

constituent principles ,tools & techniques. Explain how Lean
Operations management, KAIZEN,TPM etc work in tandem
with TQM, with CASE STUDY as discussed in ON LINE
CLASS.

1
3) Examine this statement …….
”” MORE THAN EPIDEMIC CHALLENGES, SUSTAINABILITY
AND MAINTAINING CORBON FOOT PRINT IS VITAL IN
TQM PRACTICES
Enumerate the emerging 5 (FIVE) TOP TRENDS in TQM as
Sustainability etc with CASE STUDY form leading companies
as TATA / RELIANCE / etc and how a commitment to both
TQM and Sustainability practices are ensured by these
Companies.

4) Describe approach to Quality and TQM proposed by popular

‘GURUS’ 1) DEMING 2) ISHIKAWA 3) CROSBY and explain
how this is still followed in CORPORATES as
TOYOTA/TATA/MARUTHI /RELIANCE besides Life Saving
Vaccines producers as BHART BIO TECH / SERUM
INSTITUTE etc..

5) Explain the Principles of QUALITY BY DESIGN &

its importance in meeting STATUTORY
STANDARDS of CUSTOMER SAFETY. Also
enumerate how QBD is Vital in PHARMACUTICAL
Industries to meet ICH Standards esp CRITICAL
COVID VCCINES quality standards.

6) Explain concepts of COQ- cost of quality and

CRITICALLY EXAMINE STATEMENT BY CROSBY and
importance of product and process quality build up in Design
itself.

“QUALITY IS FREE “

2
7) Examine concept of QFD ...and examine the
statement ..

“QUALITY FUNCTION DEPLOYMENT/VOC is an

essential strategy for Business Competitiveness &
market growth, without which TQM is incomplete”.
Explain how the concept of QFD / voice of
customer approach helps market leadership with
case study example.

8) Examine the concepts of TAGUCHI METHODS

of RELIABILITY ENGINEERING, Loss
Function and its importance for ROBUST
Product and Process Quality.

9) Explain the importance of FMEA & DOE DESIGN

OF EXPERIMENTS, in ensuring Product and Process
Reliability.. Explain how this helps organization to
build best quality and reliability in Products to
achieve CUSTOMER CONFIDENNCE in Products
and MARKET.