Sydni Fahringer Fahringer.sydni@gmail.

com • 609-513-9233
LinkedIn • Portfolio • Northfield, NJ

UX/UI & Product Designer

Analytical, technically astute professional seeking to build upon education and experience to transition into a UX / UI design
role within the Arts & Design industry. Equipped with strong understanding of motion graphics, UI / UX design, and product
production. Adept at influencing ideation, designing creative proposals / assets, and collaborating with cross-functional
teams to enhance organizational productivity. Innate ability to develop content from scratch and deliver creative ideas /
development solutions to clients. Skilled in managing and leading teams with full responsibility for bottom-line factors.
Capable of managing various projects from inception to completion within defined quality, scope, and timelines. Proven
track record of ensuring visual appealing of final graphics and layouts to achieve optimal results. Possess excellent
communication, problem solving, decision making, and team leadership skills.

Areas of Expertise
♦ Website Design ♦ UX / UI Design ♦ End User Experience
♦ Troubleshooting ♦ Data Analysis ♦ Project Facilitation
♦ System Transitions ♦ Customer Service ♦ Training & Coaching

Education
Master of Science – Information: Human Computer Interaction & User Experience, 2020
Drexel University, Philadelphia, PA | GPA: 3.6
Coursework: Designing With Data | Software Development | Security Engineering | Human-Computer Interaction |
Information Forensics | Information Systems Analysis | Prototyping the User Experience
Bachelor of Arts – Literature, 2016
Stockton University, Galloway, NJ | Dean’s List
Bachelor of Arts – Education, 2016
Stockton University, Galloway, NJ | Dean’s List

Professional Experience
Miles Technologies, Lumberton, NJ 2018 – 2019 / 2020 – Present
Senior Support Consultant
Provide comprehensive technical assistance across departments by phone, email, and chat. Communicate with senior
leadership on issue escalation when needed. Integral role in a project designed to train employees in a variety of technology
uses for a client. Assist in training new employees.
• Troubleshot a variety of issues from printer errors to offline servers.
• Utilized actionable data insights to determine root cause analysis and drive improvements.
Liberty Technology Solutions, Moorestown, NJ 2019 – 2020
Support Specialist / Coordinator
Specialized in service request resolution through phone, chat, email, and by tickets. Collaborated with Service and Project
Managers for technical issues and improvements. Directed incoming calls to the appropriate specialist as needed.
• Facilitated efforts in a seamless transition to a new ticketing system.
• Thrived within a fast-paced and ever-changing environment to ensure minimal to no downtime for all employees
across the organization.

Technical Skills
Designed Inventory Control Systems, Adobe Creative Suite, Useberry, Balsamiq, Figma, Building Windows Computers,
Web Design, JavaScript, HTML, Cybersecurity, Weebly, WordPress, Microsoft Office Suite