Survey: Accountants’ Job Satisfaction Survey on Big Data Technologies in The Banking

Industry

Good day to you; I am a grade 12-ABM student from Cor Jesu College. I am gathering
relevant data on whether the implementation of Big Data Technologies in the banking industry
impacts the level of job satisfaction.

According to RA 10173 of the Data Privacy Act of 2012, all personal and sensitive
information solicited and disclosed from this questionnaire shall only be used for the study alone.
Rest assured that your responses to this instrument will be kept confidential. Thank you for your
cooperation in this survey.

Part One: Demographic Information

Direction: Please indicate your demographic information by writing your response inside the
table.

Where do you work?

What is your Job?

How old are you?

What is your gender?

Part Two: Impact of Big Data Technology on Accountants work efficiency and decision-
making skills

A. Accountants’ work-efficiency
Directions: Indicate your level of agreement and disagreement with each of these statements
about how big data technology impacts an Accountant’s work efficiency. Would you please put a
check in the column that best represents your answer?
Statements Strongly Disagre Neutral Agre Strongly
Disagree e e Agree

1. online banking allows me to carry

out my daily accounting job smoothly
with minimum to no errors.

2. The boost in cybersecurity in our

banking system improves my work
productivity

3. Adopting Big Data technologies in

banking operations has made my
accounting job faster because of its
rapid data proliferation.

4. Integrating Artificial Intelligence in

banking systems makes banking
transactions faster, easier, and safer.

5. The advanced technologies applied

in banks play an essential role in the
accountant’s work efficiency.

B. Accountants’ decision-making skills

Directions: Indicate your level of agreement and disagreement with each of these statements
about how big data technology impacts an Accountant’s decision-making skills. Would you
please put a check in the column that best represents your answer?

Statements Strongly Disagre Neutral Agre Strongly

Disagree e e Agree

1. My accounting decision-
making skills have improved
since implementing of big data
technology in our banking
operations.

2. An accurate gathered data

makes my accounting decisions
reliable and credible.
 3. My accurate decisions help
increase the bank’s productivity,
profitability, and efficiency.

4. The instant automation of

financial reports eases
documentation and auditing.

5. Big data technologies analyze

the behavioral patterns of credit
card users, which help me make
better predictions for decision-
making situations.

Part Three: Measuring the Accountants’ job satisfaction through cognitive, affective,
and behavioral components.

A. Cognitive component
Direction: Please indicate your level of satisfaction with each of these given statements
regarding how the implementation of big data technologies affects what you think about
your job. Would you please put a check in the column that best represents your answer?

Statements Strongly Disagree Neutral Agre Strongly

Disagree e Agree

1. I am____with the use of

Artificial Intelligence in our
banking operations.

2. I am____ with the higher

information protection or
cybersecurity that the big data
technology provides

3. I am____ with the Artificial

Intelligence-powered apps that
help users get information about
their savings, investments, loans,
mortgages, and more financial
offers.

4. I am____ with the big data

technology because it helps
 banks concludes their customers’
behavior with their finances.

5. I am____ with big data

technology because it gives
information about our customers’
salary increase or decrease that
comes into their account-which is
essential to know for approving
future loans.

B. Affective Component - positive and negative

Direction: Please rate how often you have positive emotions with each question about
how big data influences how you feel about your job. Would you please put a check in
the column that best represents your answer?

Statements Never Seldom Sometime Frequentl Always

s y

1. How often do you feel

motivated at work?

2. How often do you feel happy

at work?

3. How often do you feel

grateful for your job at work?

4. How often do you get proper

credit for your idea in a job
meeting?

5. How often do you complete

your work for the day with the
presence of big data
technologies in the banking
operation?
 Direction: Please rate how often you have negative emotions with each question about
how big data influences how you feel about your job. Would you please put a check in
the column that best represents your answer?

Statements Never Seldom Sometime Frequentl Always

s y

6. How often do you experience

mood swings at work because of
difficulties in tasks.

7. How often do you get stressed

at work because of confusion in
tasks.

8. How often do you get

embarrassed at work because a
superior scolded you?

9. How often do you get angry

while working with a customer?

10. How often do you let your

heavy emotions get into your
work because of your problems?

C. Behavioral Component
Direction: Please rate how often you behave with each of these questions about how the
big data impacts your behavior at work. Would you please put a check in the column
that best represents your answer?

Statements Never Seldom Sometime Frequentl Always

s y

1. online banking decreases face-

to-face interactions with the
customers- how often do you
find yourself working more
effectively because you are
handling fewer angry customers
than usual?

2. With the increase of

cybersecurity level, how often
do you find yourself working
more efficiently because you are
less likely to encounter problems
with data security?

3. How often do you find

yourself very focus on doing
your job?

4. How often are you being

patient at work when minor
problems arise?

5. Big data reduces staff

contributions to the bank- how
often do you find yourself
having less workload than usual?