ORGANISATION AND
MANAGEMENT

Textbook, Chapter 7 [pg 77-91]

Name: …………………………………………………

Class: …………

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   1  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  

Learning outcomes:
• Draw, interpret and explain simple hierarchical structures: span of control,
hierarchy, chain of command and delegation.
• Identify roles, responsibilities and inter-relationships between people in
organisations.
• Identify the role of management: planning, organising, co-ordinating and
controlling.
• Explain the importance of delegation: trust versus control.
• Identify features of the main leadership styles: autocractic, democractic
and laissez-faire.
• Recommend and justify an appropriate leadership style in a given
circumstances.
• Discuss the roles of trade union in a company.

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   2  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  

What Is Organisational Structure?

Draw your school Organisational Chart

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   3  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  

Organisational Chart

Advantages of an organisation chart:

1. It shows how everybody is _______ together in the organisation.
Employees communicate using different channels with m_________ and
i____________.

2. All employees can see their p_________ in the organisation.

They can identify who they are a___________ to and who they have
a_________ over.

3. It shows linked and relationship between different d____________ in the

organisation.

4. It gives a sense of b__________ to the employees. This is because

everyone is in a department.

Definitions to learn:
Organisational structure_______________________________________
___________________________________________________________

Chain of command ___________________________________________

__________________________________________________________
__________________________________________________________

Span of control______________________________________________
__________________________________________________________
__________________________________________________________

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   4  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  

Chain Of Command And Span Of Control

Company A: Tall structure & Long chain of command

Company B: Wide structure & Short chain of command

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   5  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  
Advantages of short chains of command:
1)_____________________________________________________________
2)_____________________________________________________________
3)_____________________________________________________________

Roles, Responsibilities and Inter-relationships Between

People In Organisations

Definitions to learn:
Line managers___________________________________________________
_______________________________________________________________

Staff managers___________________________________________________
_______________________________________________________________

The role of management

1) P_____________

2) O ____________

3) C_____________

4) C_____________

5) C_____________
This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   6  
for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  

Delegations

Delegation is_____________________________________________________

Advantages of delegation for the Advantages of delegation for the

manager subordinate

Why might a manager not delegate?

1) __________________________________________________________

2) __________________________________________________________

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   7  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  
Leadership

a)Autocractic leadership:__________________________________________

Advantage: ______________________________________________________
Explanation:_____________________________________________________
_______________________________________________________________

Disadvantage: ___________________________________________________
Explanation:_____________________________________________________
_______________________________________________________________

b) Laissez faire leadership:

_______________________________________________________________

Advantage: ______________________________________________________
Explanation:_____________________________________________________
_______________________________________________________________

Disadvantage: ___________________________________________________
Explanation:_____________________________________________________
_______________________________________________________________

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   8  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  
b) Democractic leadership:
_______________________________________________________________

Advantage: ______________________________________________________
Explanation:_____________________________________________________
_______________________________________________________________

Disadvantage: ___________________________________________________
Explanation:_____________________________________________________
_______________________________________________________________

Formal and informal groups

a) Formal group:
_______________________________________________________________

b) Informal group:

_______________________________________________________________

This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   9  

for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.  
 
  
TRADE UNIONS

Definition for Trade union :__________________________________________

_______________________________________________________________
Advantages for an employee to join trade union:
Advantage 1: ____________________________________________________
Explanation: _____________________________________________________
_______________________________________________________________

Advantage 2: ____________________________________________________
Explanation: _____________________________________________________
_______________________________________________________________

Advantage 3: ____________________________________________________
Explanation: _____________________________________________________
_______________________________________________________________

Advantage 4: ____________________________________________________
Explanation: _____________________________________________________
_______________________________________________________________

Advantage 5: ____________________________________________________
Explanation: _____________________________________________________
_______________________________________________________________

Advantage 6: ____________________________________________________
Explanation: _____________________________________________________
_______________________________________________________________
This  example  is  downloaded  from  www.mybusinessstudies.com.    A  comprehensive  website   10  
for  IGCSE  Business  Studies,  Business  news,  Study  Techniques  and  lots  of  resources  for  
teachers  and  sudents.