‘A Robot For Every Person ’ ™

Why your employees are the key to unlocking your full automation potential
Contents
03 Bottom-up innovation is the key to digital transformation

04 A fully automated enterpriseTM is a digitally transformed enterprise

05 Provide a robot for every person

07 Democratize innovation from the ground up

08 Enable strong governance

09 3 steps to involve employees in automation initiatives

10 Accelerate returns with an automation flywheel

11 A robot for every person means value for the whole company

12 5 steps to get started

13 Customer spotlight: elevating human potential with innovation

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Bottom-up innovation is the
key to digital transformation
People are the most powerful asset a company has.
Employees are critical to business success today and growth
tomorrow, yet they are often stuck working on mundane
and repetitive tasks—taking time away from valuable work.
When digital transformation initiatives emerged decades
ago, the objective was clear: help companies modernize
operations and improve processes. Such initiatives were
top-down exercises focused on systems and workflows.
Yet, top-down mandates had a fundamental flaw. As
companies invested in new technologies, complexity
increased. Disjointed systems resulted in new work
for employees. Workers across the business identified
workarounds, handled exceptions, and developed
customizations to fill technology gaps.
Any incremental benefits were quickly offset by
skyrocketing complexity. Research by McKinsey & Company
finds that just 16% of C-suite decision makers say their
company’s digital transformation efforts have succeeded.
UIPATH . CO M | A R O B OT FO R EVERY P ERS O N T M
“We believe democratization of automation
is at the forefront of any successful digital
transformation strategy”
—Param Kahlon, Chief Product Officer, UiPath
The challenges of classic digital transformation have led us to a
new approach: innovation from the bottom up. This is innovation
driven by people who see the problems close up, every day—and
a simple platform that puts easy-to-use tools directly into the
hands of people who can make an immediate impact.
This paper explains how companies can finally see the benefits of
digital transformation by empowering every employee to benefit
from automation. It outlines how employees can (and should!)
engage with robots, demonstrates how the UiPath Platform
supports enterprise automation, and shares steps you can take
to get started today.
3
A fully automated enterprise is a
digitally transformed enterprise
In a few short years, software robots in the enterprise have
gone from a novel idea to one that most leading companies
consider essential to their ongoing success.
Robotic process automation (RPA) enables companies to
automate routine tasks using software robots that emulate
humans, so employees spend less time on manual work and
more time on activities that leverage their valuable—and
uniquely human—skills. The result? Greater job satisfaction for
workers, and significant business impact for the organization.
According to recent IDC research, 4 out of every 5 executives
indicate that the primary benefits of RPA include:
Fewer errors or mistakes—reducing time rework
n
In other words, automation helps companies digitally
transform—and those that embrace automation across the
organization at scale and include employees in the effort
see results faster.
Such an organization is called a fully automated
enterpriseTM. This is a company that is more efficient, more
resilient, and outperforms its peers. At such a company,
both customers and employees are more satisfied.
While a traditional enterprise takes a top-down approach
to automation, a fully automated enterprise involves
everyone in the organization in its automation efforts.

Faster speed of response and process flexibility

n Gartner predicts that 90% of large organizations
globally will adopt robotic process automation in
 bility for employees to make better and more
A
n
some form by 2022.
consistent decisions

The fully automated enterprise

Assigns automatable Provides a robot Democratizes Unleashes AI across

work to robots for every person development every facet of work
Robots do the mundane Robot assistants augment and Workers can automate simple Deploy AI to build smarter
and repeatable work empower human workers tasks with low-code apps robots and spot every
automation opportunity

There are two ways employees get involved. First, a fully automated enterprise provides every employee with a robot assistant.
Second, a fully automated enterprise drives bottom-up innovation by making it easy for employees to build their own automations.

UIPATH . CO M | A R O B OT FO R EVERY P ERS O N T M 4

Provide a robot for every person
Employees are eager to work with robots: 71% report feeling By providing automation access to everyone in the
optimistic about the impact of automation on their daily organization, fully automated enterprises infuse automation
work, according to a recent IDC report. deep into daily operations. They empower everyone to
benefit from automation.
With a robot for every person, employees get more done
and shift their focus to higher-value work. Workers can What’s more: once employees become familiar with robots,
collaborate with robots in multiple ways: they begin to identify new opportunities for automation.
Delegate repetitive tasks to robots
n
Empowering each employee with tools to suggest new
automations will build a pipeline of valuable ideas, sourced
Communicate and interact with robots
n
directly from subject-matter experts (SMEs).
 ork side by side with robots without disruption
W
n

to their own work

Interact with applications that are powered by robots
n

The IDC report “A Robot for Every Worker: Are We Ready for a People-First Automation Mindset?” discusses
the importance of a people-first approach to automation. Unveil success stories and insights from eight global
enterprises that are implementing a people-first automation mindset today. Get your free copy

Robots help employees with everyday tasks, from the simple to complex

Highest-value
work varies by
the employee’s
industry and Research Manage data
function Planning personal tasks, personal tasks,
tasks to get the day department tasks, department tasks,
started quickly company tasks company tasks

LOWER VALUE HIGHER VALUE

Personal productivity Take action

tasks to get organized personal tasks,
and help with individual department tasks,
productivity company tasks

UIPATH . CO M | A R O B OT FO R EVERY P ERS O N T M 5

How does a fully automated enterprise do it?

1. It enables employees to run automations on desktop, web, or mobile:

With UiPath Assistant, employees get a personal

UiPath Apps makes it easy for employees to use web
robot on their desktops and can instantly access,
applications powered by robots on desktop or mobile.
manage, and run automations. Employees don’t need
Apps connects existing applications and processes.
to learn any special software to work with robots.

Janet’s robot assistant
helps her start her day
every morning by opening
and configuring all relevant
applications. This saves her
10 minutes each day—or a
full week each year!
Discover the ‘Start my day’
automation on Marketplace
Bob’s robot assistant helps
him automatically redact
sensitive content found in
PDF documents. The robot
makes sure Bob complies
with all data privacy laws—no
3rd party software required.
Discover the ‘PDF Redactor’
automation on Marketplace
Gemma is a contact center
agent. When she receives a
customer call, a robot opens
a window with customer
verification details. Then, it
presents relevant customer
data via an interactive Apps
dashboard. This helps Gemma
quickly resolve the customer’s
issue and provide a better
customer experience.
Watch this automation
in action
John can easily submit
time-off requests thanks to
Apps. A robot sets up an out-
of-office message, creates
a PTO request in Workday,
and aggregates a list of all
upcoming meetings so John
can easily select those he
would like to cancel during
his vacation.
Watch this automation
in action

2. It provides tools for employees to suggest new automation ideas:

To scale automation
UiPath Automation Hub lets companies crowdsource automation ideas from
company-wide, every
employees with a simple submission process, intuitive visualization, and analytics.
employee should have
access to robots.
UiPath Task Capture empowers employees to record the steps of a process they
would like to automate and instantly create documentation.

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Democratize innovation from the ground up
As employees begin to work with robots and submit new
ideas, some will take the extra step to build their own
automations. A fully automated enterprise provides low-
code tools to enable employees to quickly bring their "There was a day when everyone had to
automation ideas to life. learn Microsoft Office, but now it's just
normal. At Elisa, we plan to make UiPath
By enabling workers to create their own automations— StudioX the new normal and empower
either for themselves or for teammates – companies
more than 2,000 employees to drive
generate a high volume of new automations that can
benefit the whole organization.
big productivity increases. We see no
limitations on who can use StudioX, from
production, to customer service, and
How does a fully automated even our retail store fronts."
enterprise do it? —Anssi Talarmo, Head of RPA, Elisa

1. It makes it easy for workers to create their

own automations.
With UiPath StudioX, every worker with basic tech skills
can build his or her own automations. StudioX offers drag &
drop capabilities to automate hundreds of tasks that touch
applications workers use in daily work—including Microsoft
Office, Google Workplace, or web pages.

2. It enables employees to enhance self-created

automations with engaging user experience.
With UiPath Apps, employees can seamlessly add rich, user-
friendly interfaces to their automations to integrate data
from multiple systems—across different platforms including
Windows, Mac, Linux, Chromebook, and mobile devices.

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Enable strong
governance
Companies must ensure all employee-built automations
comply with and adhere to all rules and policies.
To manage risk and ensure enterprise compliance,
organizations must set up proper governance protocols
for the automation program prior to program launch.

How does a fully automated enterprise do it?

UiPath provides comprehensive enterprise controls,
enabling governance teams with tools to:
n alidate and share employee-led automations
V
in UiPath Automation Hub
n ssign automations to every employee’s UiPath
A
Assistant according to department and team
permissions, as well as set up licensing models
and monitor usage in UiPath Orchestrator.
n entrally manage how automations are created
C
in UiPath Studio and StudioX.
n rain employees through a comprehensive
T
training curriculum

To manage risk and ensure enterprise compliance,

organizations must set up proper governance protocols
for the automation program prior to program launch.

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Three steps to involve employees
in automation initiatives
To provide a robot to every employee and democratize innovation, companies must take three steps:

Consume
Provide a robot for Create Control
every employee Democratize development by providing tools Enable strong
and make it easy for to employees to create their own automations governance
workers to suggest
new automation ideas

Automation Users
They use Assistant
and Apps to engage
with robots or robot-
powered applications.
They do not actually
create automations, but
they may suggest ideas
for improving existing
automations or creating
new ones.
Citizen Developers (Self Users & Power Users) RPA Developers RPA Center of
Excellence (CoE)
They are workers who have basic tech skills to RPA developers are
automate every-day tasks. “Self-users” develop skilled programmers It is an internal, self-
automations for themselves while “power users” who use Studio and sustaining RPA expertise
are confident enough in their abilities to build Studio Pro to create and team that centrally
automations for their teams. Citizen developers use test automations that manages automations
StudioX to automate hundreds of tasks with no-code are then distributed created and used across the
simplicity and drag & drop capabilities. In some across the company. enterprise. CoE members
cases, tech-savvy “power users” use Studio to build Creating automations is use Automation Hub,
more advanced automations. their full-time job, and Orchestrator, and Insights
they are typically part of to create, share, and govern
a company’s RPA Center automations, as well as to
of Excellence (CoE). measure success. The CoE is
responsible for ensuring that
automations and all related
processes adhere to all
corporate and IT standards.

Empower everyone to benefit from automation

A bottom-up approach to digital transformation means Companies that embrace a robot for every person ensure
that companies must think not just about technologies and that everyone is involved in automation—from leaders to
processes, but also—more importantly—about the people individual employees. Employees will consume and interact
who use that technology and why they use it. with automation differently.

UIPATH . CO M | A R O B OT FO R EVERY P ERS O N T M 9

Accelerate returns with an automation flywheel
By providing a robot for every employee and democratizing
automation development, an organization unlocks a flywheel
of innovation for individuals, teams, and the organization.
Steps 1-2: The flywheel begins with the CoE, which builds,
tests, and distributes automations to employees.
Step 3: Employees use these automations as they go about
their work. Robot assistants or robot-powered applications
help them with day-to-day tasks.
Step 4a: As employees see benefits in day-to-day work, they
start to identify ideas for new automations. They submit these
ideas to the CoE, which in turn builds new automations and
distributes them to the workforce.
Step 4b: Then a breakthrough moment occurs. Some
employees—citizen developers—start to express interest in
building their own automations. Tech-savvy employees will
build automations faster without involvement from the CoE.
UIPATH . CO M | A R O B OT FO R EVERY P ERS O N T M
Giving people the right tools to submit ideas and build
their own automations—with appropriate governance
in place—supercharges the automation flywheel.
Steps 5-6: After the CoE validates and approves
employee-submitted automations, they distribute these
across the organization or to specific departments. As
more people use robots more frequently, they will see
more and more opportunities for new automations—thus
accelerating the flywheel.
The automation flywheel massively scales the benefits
of automation to the whole organization.
What’s more: Artificial intelligence unlocks additional
automation use cases, pre-built integrations enable faster
development cycles, and insights capabilities help the
CoE optimize automations.
The result is ever-increasing productivity, greater cost
efficiency, and an enhanced experience for customers
and employees.
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A robot for every person means
value for the whole company
IDC research found that 80% of decision-makers who have
adopted RPA provide workers with access to tools that
enable them to automate their work. In other words: leaders
today recognize the importance of involving employees in
automation initiatives.
Companies that embrace a robot for every person will:
Unlock cost savings and efficiency at scale: Studies
conducted by UiPath indicate that just a few automations can
save employees nearly 20 to 25 minutes per day. That adds up
to one working day each month, or nearly 85 hours each year.
For a company with 15,000 employees, this results in savings
of nearly 1.3 million hours per years. This creates capacity for
the organization in previously unheard-of ways and allows to
shift employees to more strategic tasks.
Improve operational efficiency: A robot for every person
puts the delivery vehicle of digital transformation on
every desktop, improving operational efficiency, providing
high level of project quality, and building agility into the
organization at every level that helps companies successfully
navigate times of uncertainty.
Improve employee and customer satisfaction: Giving
employees time back for more creative and valuable work
helps them achieve better work-life balance and higher job
satisfaction. As a result, organization can better attract and
retain top talent. Moreover, employees in customer-facing
roles have more time to deliver better and more personalized
experiences for customers.

A Robot For Every Person Delivers Company-Wide Value

Cost saving and efficiency Quality Satisfaction

Faster project delivery Faster response to compliance Increased employee

(save avg. 20 extra min/day) and accuracy issues satisfaction

New opportunities: shift Reduce human errors and Retain employees and
employees to strategic tasks monitor project deliverables increase proficiency level

30% cost saving from reduced labor 30-40% improvement Increased customer
costs and increased productivity in operational efficiency satisfaction

Employee Department Organization

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5 steps to get started
Every organization has its own unique culture, processes,
and needs. Implementing a robot for every person and
democratizing innovation requires careful input and planning
that fits into each company’s strategy, so specifics will vary.

Based on experiences with companies across the globe,

UiPath recommends companies follow five essential
steps for implementation.

1. Define personas and map a high-level journey

for each. Companies begin by identifying which employees
will be involved as automation users or citizen developers
and map out desired experiences for each.

2. Identify tollgates for each persona. Then, companies

set up control points for each persona to ensure compliance
with the governance model. For example, if a citizen developer
has not completed relevant training, they would not be able to
get a license to build automations.

3. Transform the high-level journey into a detailed

path to production’ process. Once the control points
are established and applied for each persona, the next
step is to deep-dive into the ‘path to production’ (steps to
execute the automation program) and specify details about
roles and responsibilities.

4. Develop operational processes. In this step, it is

important to define how to deploy the technology, manage
licenses, distribute training, and manage support resources.
5. Configure new and existing supporting
technologies to align with the program needs. The final
step involves leveraging additional platforms and systems to
successfully support product needs with the minimized level
of manual activities.
An Automation Operating Model (AOM)
illustrates how an organization will execute and
scale its automation program with appropriate
governance standards in place. It defines
personas, ownership, governance protocols,
and enables successful program execution.

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CUSTOMER SPOTLIGHT
Elevating human potential with innovation
How dentsu is investing in its people by embracing bottom-up automation
Dentsu is a global digital marketing communications
company headquartered in London and operating in
145 countries with around 45,000 employees.
Dentsu’s automation journey began in January of 2018
with the creation of its Automation Center of Excellence
(COE) on a mission to “elevate human potential” by
weaving artificial intelligence (AI) into every business
process across the company, globally.
Max Cheprasov, dentsu’s Chief Automation Officer said,
“The ultimate goal is to arm all of our employees with a
virtual assistant. There isn’t a team or process that can’t
benefit from AI and RPA.”
In an early example, in an initiative led by Brian Klochkoff,
Director of Automation Solutions, the CoE built and
deployed an army of 60 robots in just 30 days to complete
a large-scale data extraction and migration project, saving
more than 125,000 hours.
As dentsu employees became familiar with automation,
they began to reach out to the CoE with suggestions for
new automations. The CoE wanted to act on each new
idea but needed to prioritize automations that would
drive enterprise-wide benefits. Employee-submitted
ideas represented a “long-tail” opportunity that—if
executed—would achieve massive cumulative time
savings. To unlock this potential without making the CoE
a bottleneck, dentsu established their Citizen Automaton
Program (CAP) that enabled and empowered employees
to automate their daily challenges independently.
The company views this ongoing strategy as an
investment in their people. Their goal is to not only
remove the drudgery from employees’ daily work, but
also upskill workers to elevate everyone’s potential
within the organization.
UIPATH . CO M | A R O B OT FO R EVERY P ERS O N T M
Making a robot for every person a reality
As one of the early members of the team, Kate Hall,
Automation Solution Architect, quickly became an expert on
UiPath Platform including StudioX—the low/no code solution
that enables and empowers business users to create their
own attended automations. Armed with this knowledge, she
now leads the dentsu CAP program. In February 2020, dentsu
piloted CAP with its Media Finance unit. Team members used
StudioX to build an automation for a process that required
them to download and combine information from different
systems into a formatted Microsoft Excel report. This process
took each team member one business day to complete; the
attended robot they built completes it in just 10 minutes.
In partnership with UiPath, dentsu continued to roll out its
program across the organization. UiPath Academy self-study
courses were made available to cohorts of citizen developers.
Dentsu also hosted two-day hackathons, led by UiPath
coaches, to help participants get their first automations
off the ground.
In one hackathon for the Media Operations team, employees
built automations that are expected to save the team 850+
hours of manual effort each year, and more than 70 new
ideas are in the pipeline.
“Introducing citizen-led automation allows
us to tackle the automation pipeline from
both the top-down and the bottom-
up. This helps us spread even more
awareness of automation as more people
can actually get the tools in their hands
and start automating”
—Kate Hall, Automation Solutions Architect, dentsu
13

“My automation is only a quick time saver,
but this task is going to help tremendously
with keeping our entire campaign process
on track and providing more time to focus
on creative work”
—dentsu employee, CAP hackathon
Popular citizen-led automations included preparing and
manipulating Microsoft Excel reports, exporting and filing
invoices, timesheet reporting and email reminders, as well
as downloading, transforming and uploading data across
systems. Employees also uncovered new automation
opportunities to drive quality assurance and on-time
project delivery.
In one use case, the automation creates Microsoft
Outlook reminders based on a Microsoft Excel campaign
production chart. Now that this highly manual task has
been automated, employees have more time to focus on
campaign content and strategic client interactions, and all
parties involved are aware of milestones so they can stay
on track and deliver campaigns on time.
As employees generate new ideas and build automations,
the CoE centrally manages the program with complete
oversight and transparency. Citizen-led automations are
stored in a corporate Orchestrator and new ideas are
tracked in Automation Hub, making it easy to keep track of
program progress.
Getting employees excited
Dentsu employees who participated in the CAP pilot
saw automation as a way to improve daily productivity
and accelerate career growth. They were inspired—and
Make a robot for every person a reality in your company
Learn more about a Start your conversation
robot for every person
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with our RPA experts
excited—that robots could do tedious tasks on their behalf, so
they could instead focus on strategic, creative work they are
uniquely skilled to do.
Dentsu has an internal Automation Connective with more
than 500 members around the world. Members in this
community ask questions, collaborate with other participants,
and share their own automations. Dentsu continues to focus
on upskilling citizen developers on a quarterly basis and is
expanding the CAP community across the enterprise. Citizen
developed attended automations are now estimated to have
saved dentsu over 3,000 hours of manual effort just over the
course of two-day hackathons.
A long-term vision that drives enterprise-wide results
Dentsu’s mission is to elevate human potential by integrating
RPA and AI into every business process. By empowering
employees with tools that help them benefit from automation,
the company expects to achieve:
 appier employees who report improvements in
H
n
work-life balance
I mproved business results and new forms of value
n
recognized by clients as superior to rivals
Higher customer satisfaction
n
Improved business continuity
n
Better compliance and central governance
n
Lessons learned
Interested in kick-starting your own a robot for every
person program? Below are three tips from the dentsu
automation team:
 repare a long-term plan for an automation operating
P
n
model so you can centrally govern the program and track
all incoming ideas and citizen-led automations
Identify sponsors to drive awareness and demand
n
J ust get going. You will learn and hone your approach
n
as you roll out your program.
14