Workshop Report

-G.M. Anvith
Mithra

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 AMITY UNIVERSITY, MUMBAI

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 AMITY INSTITUTE OF BEHAVIORAL AND ALLIED

SCIENCES (AIBAS) DEPARTMENT OF PSYCHOLOGY

Workshop Report

Name: Gandla Maldakal Anvith Mithra

Roll No.: PSY19042

Enrolment No.: A702407191054

Course: BSC Clinical Psychology

Year: 2019-2022

Sem.: 5

Index:
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Sr. Pag
Tittle
No
e

No.
1 Introduction 4

2 History 5

3 B-Doc Model 7

4 Resilience 10

5 Personal & Professional View 11

6 Reference 13

Topic: Burnout & Resilience

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The Amity Institute of Behavioural and Allied Sciences held an all-day workshop on October 7, 2021, as
an educational curriculum activity required to partially meet the fulfillment of bachelor's degree. Dimple
Panchal led a workshop on "Burnout and Resilience". Ms. Dimple Panchal started the workshop by
explaining what burnout is and how it affects people's lives.

Introduction:

According to APA, burnout can be defined as "with physical, emotional, or mental fatigue, with decreased
motivation, decreased performance, and a negative attitude towards oneself and others." It occurs through
high levels of performance until stress and tension are sacrificed, especially by extreme and long-lasting
physical or mental exertion or excessive workload. “Burnout syndrome occurs especially frequently among
professionals who work in service-oriented professions and are chronically exposed to high levels of stress
(social workers, teachers, law enforcement officers, etc.). Can be particularly intense for trauma therapists
or counsellors who are overwhelmed by the accumulated secondary trauma of witnessing burnout
syndrome when athletes are continuously exposed to performance stress without adequate reward or
relaxation. Be exposed to.According to APA, burnout can be defined as "with physical, emotional, or
mental fatigue, with decreased motivation, decreased performance, and a negative attitude towards oneself
and others." It occurs through high levels of performance until stress and tension are sacrificed, especially
by extreme and long-lasting physical or mental exertion or excessive workload. “Burnout syndrome occurs
especially frequently among professionals who work in service-oriented professions and are chronically
exposed to high levels of stress (social workers, teachers, law enforcement officers, etc.). Can be
particularly intense for trauma therapists or counsellors who are overwhelmed by the accumulated
secondary trauma of witnessing burnout syndrome when athletes are continuously exposed to performance
stress without adequate reward or relaxation. Be exposed to.
According to Edelwich and Brodsky, burnout can be defined as "the gradual loss of early idealism, energy,
and determination experienced by those who support the profession due to working conditions."

1. Enthusiasm
Personal goals are set high and a lot of energy is devoted to work. The main feeling is optimism.

2. Stagnation
Life is dominated by work and business. Family and personal priorities are suffering. No more
effort leads to change or success, and disillusionment begins.

3. Frustration
Person feels failure and helpless. The effort doesn't seem to be worth it. Poor recognition leads to
a sense of incompetence and inadequacy.

4. Apathy

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 Despair and disillusionment are experienced. The individual cannot see a way out of his
predicament. They will grow complacent and apathetic.

History
Psychologist Herbert Freudenberger coined the term "burnout" in the clinical sense in 1974 and explained
that it was particularly relevant to care professionals. Even now, more than 40 years later, burnout appears
to affect only those in emotionally demanding professions. The term "burnout" became popular in the
1980s to describe fatigue and dissatisfaction at work. It had what was called facial validity, which means
that the practitioner could perceive it as something real. Soderfeldt, Soderfeldt, and Warg have found many
definitions of the term burnout. Some good examples are fatigue, helplessness, helplessness, emotional
distress, ridicule, liberation, frustration, and stress.
Christina Maslach is a psychology professor at the University of California, Berkeley's Healthy
Workplaces Centre and a core researcher. Professor Maslach was a pioneer in the study of job burnout,
including the diagnosis, predictors, and assessment of the condition. The World Health Organization
(WHO) decided in 2019 to include burnout as an occupational phenomenon with consequences in the ICD-
11 based on this research. She developed the Maslach Burnout Inventory, which is the most extensively
used measure for diagnosing occupational burnout, as well as various publications and books, including
"The Truth About Burnout."

ASSESSMENT 1
The burnout self-assessment sheet is a tool for evaluating burnout risk in one's life. The assessment was
conducted on a scale of 1 to 10, with 1 representing low stress and burnout potential and 10 representing
extreme burnout potential. The test is only valid for events that occurred within the last six months. The
assessment consisted of five situations, each with a set of questions. Physical conditions, work situations,
relationships, a specific time of year, and the entirety of your life are the five situations. Once all of the
questions have been answered, the scores for each item are added. A high score on any item could indicate
burnout. It is critical that one obtains the necessary assistance and safeguards.

WORKPLACE BURNOUT
Work and the working environment in which a person works are significant causes of burnout. Maslach
and Leiter identified seven working environment dimensions: workload, control, reward, community,
fairness, values, and job–person incongruity (2008). A few precautions should be taken while establishing
policies and norms in any workplace to prevent burnout of any firm's most viable and valuable resource,
i.e., human resources. Workload that can be incurred, Feelings of control and freedom, Reward and
acknowledgement Justice, fairness, and respect Work that is meaningful and valuable, The job–person fit
is perfect.

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ASSESSMENT 2
The Maslach Burnout Inventory (MBI) is a psychological evaluation tool that includes 22 symptom items
of occupational burnout. It takes 10 minutes to complete the instrument. The MBI assesses three aspects of
burnout: emotional weariness, depersonalization, and personal achievement. The assessment used a scale
from 0-6, with 0 being never and 6 being always.

Forms of Maslach burnout inventory; for Human Services Survey,  Human Services Survey for Medical
Personnel, Educators Survey, General Survey,  General Survey for Students.

B-DOC MODEL

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Dr Geri Puleo formed the Burnout During Organizational Change (B-DOC) Model, a
research-based approach that identifies ten workplace factors that contribute to burnout, as
well as the stages of descent and recovery that burnt out employees experience.
Her research-based Burnout Triumvirate, which explains the personal (internal),
organisational (external), and physical (health) aspects of burnout, complements the B-DOC
Model. Her goal is to expand her B-DOC Model to help organisational leaders identify at-risk
and burned-out individuals, develop interventions to prevent full burnout, and implement
effective recovery programmes and cultures that are less likely to result in residual burnout.

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 Some people find it difficult to overcome burnout due to

Personality;

 Perfectionistic tendencies; nothing is ever good enough.

 Pessimistic view of yourself and the world.

 The need to be in control; reluctance to delegate to others.

 High-achieving, Type A personality

Physical symptoms;

 Working too much, without enough time for socializing or relaxing.

 Lack of close, supportive relationships.

 Taking on too many responsibilities, without enough help from others.

 Not getting enough sleep.

Organisation;

 Feeling like you have little or no control over your work.

 Lack of recognition or reward for good work.

 Unclear or overly demanding job expectations.

 Doing work that’s monotonous or unchallenging.

 Working in a chaotic or high-pressure environment.

DIFFERENCE BETWEEN STRESS AND BURNOUT

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Burnout can happen as a result of constant stress, but it is not the same as being overly
stressed. In general, stress entails too many pressures that demand too much of you, both
physically and psychologically. People who are stressed, on the other hand, may believe that
if they could just get everything under control, they would feel better. Burnout, on the other
hand, is caused by a lack of activity. Burned out means feeling empty and psychologically
depleted, lacking motivation, and incapable of caring.People who are burnt out typically do
not see any hope for a positive change in their circumstances. If excessive stress makes you
feel as if you're drowning in responsibilities, burnout is a state of being utterly spent. And,
while most people are aware when they are under a lot of stress, they may not always
recognise burnout when it comes.

RESILIENCE

The ability of a stretched body to regain its original size and shape after deformation caused
by compressive stress is referred to as resilience. It is the ability to recover from or adjust to
adversity or change rapidly. Resilience is described as the ability to cope psychologically or
emotionally with a disaster or to quickly return to pre-crisis conditions. A person is said to be
resilient when they use "mental processes and behaviours in generating personal assets and
insulating self from the potential negative repercussions of pressures."

In a word, resilience arises in people who possess psychological and behavioural attributes
that enable them to remain calm in the face of crises/chaos and move on without long-term
negative consequences. Psychologists have uncovered some of the characteristics that make a
person resilient, such as a good attitude, optimism, the ability to manage emotions, and the
ability to view failure as a form of helpful feedback. Optimism, according to study, lessens
the impact of stress on the mind and body in the aftermath of catastrophic events. And this
provides individuals with access to their own cognitive resources, allowing for a calm
analysis of what went wrong and deliberation.

EXERCISE 1
In this exercise we were asked to think about two people one who is resilient and the other
who is not. We were asked to list the similarities and differences between the two.

EXERCISE 2

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In this exercise we were asked what we would do or suggest people to do to build resilience.

ACTIVITY
Find the silver lining
It has been scientifically shown that looking on the bright side increases our resilience.
Participants in a 2014 research who went through such an activity boosted their resilience,
were more engaged, and had less negative thinking. Other research have also found that this
cognitive reappraisal exercise has a favourable influence on resilience.
We were asked to consider a distressing situation we've recently had. Rather than focusing on
the frustrations of the event, consider three good aspects of it.

PERSONAL AND PROFESSIONAL LEARNING

The best way to know how much we learned was pre and post-quiz conducted. My answers
were different before and after the workshop. Burnout symptoms include physical and mental
tiredness and fatigue, demotivation, and a loss of motivation to work. This irritation and
indifference are frequently preceded by two other phases: excitement and stagnation. Burnout
is caused by a misalignment between professional goals and professional realities, or between
ideals and reality. Burnout is characterized as a negative emotional, physical, and mental
reaction to the constant effort that results in exhaustion, frustration, a lack of drive, and a
decrease in one's effectiveness at work. It is the outcome of weeks or months of studying the
same material, working on the same subject, or continuously failing at anything. This is not
the same as feeling frustrated after hours of studying or exhausted after pulling an all-nighter.
It is more of a chronic ailment brought on by protracted study, projects, deadlines, or
academics. Burnout symptoms involve much more than fatigue and an inability to attend
another session. Burnout can cause true psychosomatic disorders such as headaches,
insomnia, and depression, which is why it is vital to start reversing burnout as soon as you
notice the indicators. So through the workshop, I got to learn how to identify burnout and
take measures and precautions.

Some common symptoms of burnout are :

• Feeling tired regardless of how much sleep you receive, resulting in tiredness and
insomnia
• Inability to motivate oneself to attend lessons or begin assignments
• Angry outbursts and heightened irritation as a result of frustration
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 • Lack of imagination and originality to contribute to projects and class discussions
• Loss of faith in one's intellectual talents
• Inability to meet critical deadlines
• Pain and tension in your body, manifesting as headaches, severe muscle pains, or jaw
tension
• Stress and tiredness cause a higher incidence of disease.
• Increase in negative behaviors such as overeating, staying up too late, nail-biting, or
any other habit that you tend to develop when you are worried or do not take care of
yourself.
• Inability to pay attention in class or during lectures
• Feeling bored or uninterested in portions of school or leisure activities that you
previously enjoyed
• Anxiety or depression symptoms

FOUR PILLARS OF PROFESSIONAL PRACTICE

1. Professional Identity
2. Partnership
3. Practice
4. Performance

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 References

1. Barello, S., Palamenghi, L., and Graffigna, G. (2020). Burnout and somatic symptoms
among frontline healthcare professionals at the peak of the Italian COVID-19
pandemic. Psychiatry Res. 290:113129. doi: 10.1016/j.psychres.2020.113129

2. Bressi, C., Manenti, S., Porcellana, M., Cevales, D., Farina, L., Felicioni, I., et al.
(2008). Haemato-oncology and burnout: an Italian survey. Br. J. Cancer 98, 1046–
1052. doi: 10.1038/sj.bjc.6604270

3. Depression: What is burnout? Informed Health Online.

https://www.informedhealth.org/what-is-burnout.html. Accessed May 13, 2021.

4. West CP, et al. Interventions to prevent and reduce physician burnout: A systematic
review and meta-analysis. The Lancet. 2016; doi:10.1016/S0140-6736(16)31279-X.

5. Bianchi R, et al. Is it time to consider the "burnout syndrome" a distinct illness?

Frontiers in Public Health. 2015; doi:10.3389/fpubh.2015.00158.

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 6. Maslach C, Leiter MP. The truth about burnout. San Francisco: Jossey‐Bass, 1997.

7. Maslach C, Leiter MP, Schaufeli WB. Measuring burnout In: Cooper CL, Cartwright
S. (eds). The Oxford handbook of organizational well‐being. Oxford: Oxford
University Press, 2009:86‐108.
8. Freudenberger HJ, Richelson G. Burn‐out: the high cost of high achievement. Garden
City: Doubleday, 1980.
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