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Operations Management - Section H
Operations Management - Section H
Class - 1
About - NITIE with 7-8 years, joined in 2013. Taught at IIM Indore for 2.5 years. Did his PhD
from IISC Bangalore. Worked in Mahindra & Mahindra for 6 years. Was in SCMHRD before that.
We will do process analysis first, then capacity analysis, different types of processes, move to
quantitative topics like forecasting and scheduling.
Competition has many parameters - we need to understand where to focus upon - like cost,
strategy, market base etc
Customers can be either internal or external in a process. Different departments have other
departments as their internal customers and consumers as external customers.
For a dept head, ops is the entire department and for a plant head, ops is the entire plant.
Upstream to downstream - everything encompasses the supply chain. Raw material supplier is
upstream, wholesaler, retailer, customer is downstream; from the manufacturer’s stand point.
Consumer is the one consuming the product.
Dealer is the customer, the end customer is the consumer.
There are different tiers of dealers.
Sometimes car assembly plants name themselves as OEMs, but they don’t manufacture actual
components. It’s a bit misleading.
Various processes were developed by the military and some jargons have arrived from there.
Service cannot be inventoried or stored. Shelf life or product is more than services.
Supply Chain is present in every business and industry, but in different forms.
Is the government a stakeholder in the supply chain of the telecom industry?
No, it’s related to value chain, not supply chain
Electricity provision is a service for customers but product based for the supply chain for the
energy industry.
Order winners back then become order qualifiers today. These should be put in the competitive
strategy of a firm
Class - 2
Line / continuous - high volume, low variety. Products are continuous in nature in a continuous
flow process (metal / oil production). But line, job, batch processes are countable processes
manufacturing discrete materials.
How are services classified with respect to job/shop and continuous/mass production?
Semiconductor manufacturing is a job/shop, yet capital intensive and uses highly sophisticated
machinery
Depending on product life cycle, it is more customization initially, and then customization gets
reduced.