CyberA Hotel Reservation
Aljerou Leonardo - Front Desk
Renz Cabe - The Guest/Customer
Aljerou: Good afternoon sir welcome to Cyber A. Hotel, I’am
Aljerou Leonardo your receptionist for today, How may I help
you?
Renz: Good day I would like to reserve a room
Me: Can I please have your full name sir?
Renz: Renz Paulo Cabe
*(receptionist is typing)
Aljerou: to clarify Sr. Renz Paulo Cabe is that correct sir?
Renz: yes
Aljerou: Well then thank you for that information Mr. Cabe.
what can I do for u sir?
Renz: I would like to have a reservation unfortunately I do
not have a reservation form. Do you have any vacancies for
two nights?
Aljerou: one moment please let me check the system if there
are any vacancies for tonight?
*(front desk check the system)
Aljerou: Yes sir we do have vacancies for two nights
Guest: may I know your available types of room?
Aljerou: we have two available types of room .first the
sophomore and the junior. Would you like to know the
details of each room?
Renz: yes
Aljerou: The sophomore
It is an 24sqm room, It has a 32-inch television, a wireless
internet connection, shower and bath, one king bed,
120x55cm desk, a connecting room available with one bed,
pay per view movies, coffee/tea, per nights, that will be
₱5,500
The Junior room
It is an 48sqm room, private wrap around balconies with
incredible views It has a 40-inch television with cable, a mini
bar, a wireless internet connection, spacious bath with
shower and bath facilities, a king bed, a work desk, a
connecting room available with two twin beds, pay per view
movies, coffee/tea facilities, in room safe and per nights, that
will be ₱8,850
Aljerou: which of these two do you prefer sir?
*(guest is thinking…)
Renz: I ‘d like to choose the junior suite room it fits in me and
very comfortable for me
Aljerou: okay then you’ll take the junior suite room for two
nights. We shall proceed on the next reservation process and
fro your quick reservation form I’ll be the one too to get you
there may I have your information Your Address?
Renz: 3019 Sampaloc street manila
Aljerou: your contact number?
Renz: 09186580533
Aljerou: lastly sir Your email active
Renz: renzo08@yahoo.com
* (Aljerou is typing...)
Aljerou: to clarify your information your Address is 3019
Sampaloc street manila, your contact number is
09186580533 and your email active is renzo08@yahoo.com
is that correct sir?
Renz: yes
Aljerou: Thank you for that information
Aljerou: how would you like to settle your account sir?
Renz: may I know the list of your mode of payment?
Aljerou: Yes sir, we accept payment through cash, credit
cards, debit cards, cheque and online payment
Renz: I choose credit card
Aljerou: okay what kind of card do you like to use?
Renz: Visa
Aljerou: okay, may I have your credit card number and the
expiry date?
Renz: 246810 and the expiry will be april 2022
Aljerou: Do you have any special request sir?
Renz: I would like to have Smoking area, one big cake for
celebration and chilled alcoholic beverage in a bucket please
Aljerou: is there any question sir?
Renz: does this have charge fee?
Aljerou : no sir
Renz: Great! Later I’ll go for trip in a awhile the I’ll be back at
6pm is thatokay?
Aljerou: okay sir, we wish to confirm and clarify your
reservation info mister Renz Paulo Cabe with the contact
number 09186580533. Your email address
renzR08@yahoo.com from 3019 Sampaloc street manila.
You are about to check-in time of 6pm departed on Sunday
Aljerou: is that correct sir?
REnz: yes
Aljerou: allow me to continue, you staying in our junior suite
room in 2 nights costing Php 17,700. and you wish to settle
the account via visa credit card with 246810 expiring on april
2022. and you requested Smoking area, one big cake for
celebration and chilled alcoholic beverage in a bucket. Did I
get everything correct sir?
Renz: yes
*(receptionist is finishing reservation from)
Aljerou Thank you sir! We have guaranteed your booking on
our hotel. We will be sending a letter of confirmation later,
May I remind that you will be check out by 12nn on Sunday
Renz: Noted
Aljerou: Thank you sir for choosing Cyber A. Hotel and see
you at 6pm
Renz: Thank you! Sir aljerou
Aljerou: Thank you Sir and have a nice trip.