8D : GQE REQUIREMENTS

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 PREAMBLE

This tutorial is suppose to help you document a GQE following an occured incident on
your parts.
It enables you to document the GQE steps according to our requirements.
It reminds you of the GQE steps deadlines.

Service qualité Fournisseur - Usine de FLINS Janvier 2014

 Answer deadlines for 8D steps

t0 t0 + t0 + t0 +

The supplier is alerted. 48H max 10 days max 30 days max

F F F

R R R

1 2 3 4 5 6 7 8
Follow-up
Problem Other similar Final Final action Confirmation
First analysis Immediate action
details concerned analysis plan of final
action plan action plans Capitalisa-
products
tion

P D P D C A
Supplier responsibilty: Forward the synthesis (document) and proofs (file) of
F the 8D approach

Renault responsibility : validate

R
- Comprehensiveness and adequacy of the taken action plans
- Respected deadlines (complimentary informations or audit if needed)

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8D Step 1 : Problem details

REQUIRED FIELDS

1 – GQE editor’s name and

function.

2 – GQE validator’s name and

function (example : head of
quality).

Detailed description of detected

defect.

REQUIRED FIELD

Description of detected defect.

REQUIRED FIELD

Recurrence : same client effect on same

product on period shorter than a year.

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 8D Step 1 : example

OK
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 8D Step 2 : Similar risky products

Complimentary description: Is
there a risk for other similar
products ?
COMPULSORY ANSWERS WITH
COMPULSORY COMMENTS.

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 8D Step 2 : example

OK

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 8D Step 3 : First analysis

REQUIRED FIELS
COMPULSORY ANSWERS WITH
5 why of non détection as file
COMPULSORY COMMENTS.
attachment and explanations in
this field.

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 8D Step 3 : example

OK

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 8D Step 4 : Immediate action plan

Client protection description.

REQUIRED FIELD

Client protection with taken actions.

All OK and NOK sorted quantities must figure here

ALL DOCUMENTS DESCRIBING AND/OR

EXPLAINING THE NON DETECTION CAUSES
AND THE ACTIONS TAKEN TO PROCTECT
CLIENT. (ex. : 5 why, warning form at
working post …)

DO NOT FORGET TO SEND Steps 1 to 4 AFTER COMPLETING THEM !

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 8D Step 4 : example

OK

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 8D Step 5 : Final analysis

Complimentary description of
causes if necessary.

REQUIRED FIELDS

Retranscription of multiple
causes with actions takers and
mobilised services (set of
explanatory documents in file
attachment).

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 8D Step 5 : example

OK
Service qualité Fournisseur - Usine de FLINS Janvier 2014
 8D Step 6 : Final action plan

Complimentary descripton of
taken action plans.

REQUIRED FIELDS

Actions taken by supplier too clear defect on

futur pieces, action taker, action takers’ service
and dates when actions are taken (every action
must be linked to a cause described in Step 5).

ALL DOCUMENTS DISCRIBING AND / OR

EXPLAINING ANALYSIS AND TAKEN
ACTIONS TO ERADICATE DEFECT
(Ishikawa diagram, failure tree, …)

DO NOT FORGET TO SEND STEPS 5 and 6 AND COMPLETING THEM !

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 8D Step 6 : example

OK

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 8D Step 7 : Final action plans confirmation

No as default
REQUIRED FIELD
REQUIRED FIELD
Proofs that the the final taken
actions plans are efficient (ex. :
quantity of built pieces with no
defect).

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 8D Step 7 : example

OK

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 8D Step 8 : Follow-up actions and capitalisation

Complimentary description of all

updated proof elements to
eradicate defect (watch plans,
AMDEC …)

REQUIRED FIELDS

Involved supplier documents to eradicate

defect on future pieces, action takers and dates
of document updates.

ATTACH DOCUMENTS MENTIONNED ABOVE

TO DESCRIBE AND / OR EXPLAIN
EFFICIENCY OF TAKEN ACTIONS PLANS.

DO NOT FORGET TO SEND STEPS 7 and 8 AFTER COMPLETING THEM !

Service qualité Fournisseur - Usine de FLINS Janvier 2014
 8D Step 8 : example

OK

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