Enterprise Extension

October 2021 Package

New 5G Enterprise Postpaid Plans
BENEFITS OF SMART ENTERPRISE EXTENSION PROGRAM

Level up to Smart 5G Enterprise Postpaid Plans to boost employee

productivity and operational efficiency – a SMARTer way to the future

Enterprise package to be extended to the

company employees (personal account)

Unlimited All-Net Calls and SMS across all plans

Unused data will be carried over to the next month

Excess data charges for only Php 25/GB

Now with Data add-ons

 Enjoy higher quality calls with VoWIFI and VoLTE!

NO EXTRA APP NEEDED HIGH DEFINITION VOICE FASTER CALL SET-UP

QUALITY
Works with Wi-Fi Less than 3 seconds
Clear conversations with
to set-up
no interruptions
3
PACKAGE - BRING YOUR OWN DEVICE (SIM ONLY)
Bring Your Own Device

Inclusions BYOD 500 BYOD 800 BYOD 1000 BYOD 1500 BYOD 2000 BYOD 2500 BYOD 3000

Data 6GB 15GB 21GB 35GB 50GB 65GB 100GB

Unli All Net, Unli All Net, Unli All Net, Unli All Net, Unli All Net, Unli All Net, Unli All Net,
Call
Unli Landline Unli Landline Unli Landline Unli Landline Unli Landline Unli Landline Unli Landline

Text Unli All Net Unli All Net Unli All Net Unli All Net Unli All Net Unli All Net Unli All Net

Data-Bill Cap ✓ ✓ ✓ ✓ ✓ ✓ ✓

VoLTE & VoWIFI

✓ ✓ ✓ ✓ ✓ ✓ ✓
Enabled

Data Roll-Over n/a n/a n/a ✓ ✓ ✓ ✓

o Contract period for sim-only plans: 1 month
o All-Net = Smart, Sun, TNT, Globe and TM
o Landline = Nationwide excluding special numbers
and toll-free
Both regular & probationary employees are eligible to
o
apply.
o Excess data usage rate of P25/GB applies upon consumption
of the open access data allocation. Upon hitting an additional
P2,500 on top of the plan, data service will automatically be
barred. Data top-up options can be availed via *2677# to
continue using data
o This package will be available for retention on November 15, 4
2021 (estimate).
PACKAGE – POSTPAID WITH HANDSET
Handsets are subject to availability PLAN 500 PLAN 1000 PLAN 1500 PLAN 2000 PLAN 2500
34GB Data, 48GB Data,
4GB Data, 12GB Data, 20GB Data,
With Data Roll-Over With Data Roll-Over
Unli All-Net Calls and All- Unli All-Net Calls and All- Unli All-Net Calls and All-
Smart Enterprise Extension Plans Unli All-Net Calls and All- Unli All-Net Calls and All-
Net Texts, Unli Landline Net Texts, Unli Landline Net Texts, Unli Landline
24 Months Contract Net Texts, Unli Landline Net Texts, Unli Landline
VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled
VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled
With Data-Bill Cap With Data-Bill Cap With Data-Bill Cap
With Data-Bill Cap With Data-Bill Cap
One-Time Amortization One-Time Amortization One-Time Amortization One-Time Amortization One-Time Amortization
HANDSET/DEVICES
Cashout (24 months) Cashout (24 months) Cashout (24 months) Cashout (24 months) Cashout (24 months)
SAMSUNG
Samsung Galaxy A03s 1,600 100 FREE FREE FREE FREE FREE FREE FREE FREE
Samsung Galaxy A12 4GB RAM 128GB 3,300 200 FREE FREE FREE FREE FREE FREE FREE FREE
Samsung Galaxy A22 128GB* 7,300 400 3,300 200 FREE FREE FREE FREE FREE FREE
Samsung Galaxy A32 128GB* 10,300 500 6,400 300 2,300 100 FREE FREE FREE FREE
Samsung Galaxy A52s 128GB* 15,800 700 11,800 500 7,700 400 4,400 200 1,800 100
Samsung Note20 Ultra 256GB* 58,000 2,500 54,000 2,300 49,900 2,100 46,600 2,000 44,000 1,900
Samsung Galaxy S21 256GB* 36,400 1,600 32,400 1,400 28,300 1,200 25,000 1,100 22,400 1,000
Samsung Galaxy S21+* 44,800 1,900 40,800 1,700 36,700 1,600 33,400 1,400 30,800 1,300
Samsung Galaxy S21 Ultra 256GB* 56,800 2,400 52,800 2,200 48,700 2,100 45,400 1,900 42,800 1,800
Samsung Galaxy Z Flip 3 128GB* 40,400 1,700 36,400 1,600 32,300 1,400 29,000 1,300 26,400 1,100
Samsung Galaxy Z Flip 3 256GB* 45,200 1,900 41,200 1,800 37,100 1,600 33,800 1,500 31,200 1,300
Samsung Galaxy Z Fold 3 256GB* 69,200 2,900 65,200 2,800 61,100 2,600 57,800 2,500 55,200 2,300
Samsung Galaxy Z Fold 3 512GB* 74,000 3,100 70,000 3,000 65,900 2,800 62,600 2,700 60,000 2,500
OPPO
Oppo A15 32GB 1,900 100 FREE FREE FREE FREE FREE FREE FREE FREE
Oppo Reno 6z 128GB* 11,100 500 7,100 300 3,000 200 FREE FREE FREE FREE
VIVO
Vivo Y31 128GB 6,600 300 2,600 200 FREE FREE FREE FREE FREE FREE
o * SMART 5G Certified Device o All plans are VoLTE & VoWIFI enabled
o All-Net = Smart, Sun, TNT, Globe and TM o Excess data usage rate of P25/GB applies upon consumption of the open access data allocation.
o Landline = Nationwide excluding special numbers and toll-free Upon hitting an additional P2,500 on top of the plan, data service will automatically be barred.
o Allocation of device color will still depend on availability. Data top-up options can be availed via *2677# to continue using data
o Only regular employees are eligible to apply. o This package will be available for retention on November 15, 2021 (estimate). 5
PACKAGE – POSTPAID WITH HANDSET
Handsets are subject to availability PLAN 500 PLAN 1000 PLAN 1500 PLAN 2000 PLAN 2500
34GB Data, 48GB Data,
4GB Data, 12GB Data, 20GB Data,
With Data Roll-Over With Data Roll-Over
Unli All-Net Calls and All- Unli All-Net Calls and All- Unli All-Net Calls and All-
Smart Enterprise Extension Plans Unli All-Net Calls and All- Unli All-Net Calls and All-
Net Texts, Unli Landline Net Texts, Unli Landline Net Texts, Unli Landline
24 Months Contract Net Texts, Unli Landline Net Texts, Unli Landline
VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled
VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled
With Data-Bill Cap With Data-Bill Cap With Data-Bill Cap
With Data-Bill Cap With Data-Bill Cap
One-Time Amortization One-Time Amortization One-Time Amortization One-Time Amortization One-Time Amortization
HANDSET/DEVICES
Cashout (24 months) Cashout (24 months) Cashout (24 months) Cashout (24 months) Cashout (24 months)
APPLE
iPhone SE 64GB 18,900 800 15,000 700 10,900 500 7,500 400 5,000 300
iPhone SE 128GB 21,700 1,000 17,800 800 13,700 600 10,300 500 7,800 400
iPhone XR 64GB 21,800 1,000 17,800 800 13,700 600 10,400 500 7,800 400
iPhone 12 Mini 64GB* 35,700 1,500 31,800 1,400 27,700 1,200 24,300 1,100 21,800 1,000
iPhone 12 Mini 128GB* 38,500 1,700 34,600 1,500 30,500 1,300 27,100 1,200 24,600 1,100
iPhone 12 Mini 256GB* 44,100 1,900 40,200 1,700 36,100 1,600 32,700 1,400 30,200 1,300
iPhone 12 64GB* 41,300 1,800 37,400 1,600 33,300 1,400 29,900 1,300 27,400 1,200
iPhone 12 128GB* 44,100 1,900 40,200 1,700 36,100 1,600 32,700 1,400 30,200 1,300
iPhone 12 256GB* 49,700 2,100 45,800 2,000 41,700 1,800 38,300 1,600 35,800 1,500
iPhone 12 Pro 128GB* 52,500 2,200 48,600 2,100 44,500 1,900 41,100 1,800 38,600 1,700
iPhone 12 Pro 256GB* 58,100 2,500 54,200 2,300 50,100 2,100 46,700 2,000 44,200 1,900
iPhone 12 Pro 512GB* 69,300 2,900 65,400 2,800 61,300 2,600 57,900 2,500 55,400 2,400
iPhone 12 Pro Max 128GB* 58,100 2,500 54,200 2,300 50,100 2,100 46,700 2,000 44,200 1,900
iPhone 12 Pro Max 256GB* 63,700 2,700 59,800 2,500 55,700 2,400 52,300 2,200 49,800 2,100
iPhone 12 Pro Max 512GB* 74,900 3,200 71,000 3,000 66,900 2,800 63,500 2,700 61,000 2,600

o * SMART 5G Certified Device
o All-Net = Smart, Sun, TNT, Globe and TM
o Landline = Nationwide excluding special numbers and toll-free
o Allocation of device color will still depend on availability.
o Only regular employees are eligible to apply.
o All plans are VoLTE & VoWIFI enabled
o Excess data usage rate of P25/GB applies upon consumption of the open access data allocation.
Upon hitting an additional P2,500 on top of the plan, data service will automatically be barred.
Data top-up options can be availed via *2677# to continue using data
o This package will be available for retention on November 15, 2021 (estimate).
6
PACKAGE – POSTPAID WITH HANDSET
Handsets are subject to availability PLAN 500 PLAN 1000 PLAN 1500 PLAN 2000 PLAN 2500
34GB Data, 48GB Data,
4GB Data, 12GB Data, 20GB Data,
With Data Roll-Over With Data Roll-Over
Unli All-Net Calls and All- Unli All-Net Calls and All- Unli All-Net Calls and All-
Smart Enterprise Extension Plans Unli All-Net Calls and All- Unli All-Net Calls and All-
Net Texts, Unli Landline Net Texts, Unli Landline Net Texts, Unli Landline
24 Months Contract Net Texts, Unli Landline Net Texts, Unli Landline
VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled
VoLTE & VoWIFI Enabled VoLTE & VoWIFI Enabled
With Data-Bill Cap With Data-Bill Cap With Data-Bill Cap
With Data-Bill Cap With Data-Bill Cap
One-Time Amortization One-Time Amortization One-Time Amortization One-Time Amortization One-Time Amortization
HANDSET/DEVICES
Cashout (24 months) Cashout (24 months) Cashout (24 months) Cashout (24 months) Cashout (24 months)
APPLE
iPhone 13 Mini 128GB* 36,500 1,600 32,500 1,400 28,500 1,200 25,100 1,100 22,600 1,000
iPhone 13 Mini 256GB* 42,200 1,800 38,200 1,600 34,200 1,500 30,800 1,300 28,300 1,200
iPhone 13 Mini 512GB* 53,600 2,300 49,700 2,100 45,600 1,900 42,200 1,800 39,700 1,700
iPhone 13 128GB* 42,200 1,800 38,200 1,600 34,200 1,500 30,800 1,300 28,300 1,200
iPhone 13 256GB* 47,900 2,000 44,000 1,900 39,900 1,700 36,500 1,600 34,000 1,500
iPhone 13 512GB* 59,300 2,500 55,400 2,400 51,300 2,200 47,900 2,000 45,400 1,900
iPhone 13 Pro 128GB* 53,600 2,300 49,700 2,100 45,600 1,900 42,200 1,800 39,700 1,700
iPhone 13 Pro 256GB* 59,300 2,500 55,400 2,400 51,300 2,200 47,900 2,000 45,400 1,900
iPhone 13 Pro 512GB* 70,800 3,000 66,800 2,800 62,700 2,700 59,400 2,500 56,800 2,400
iPhone 13 Pro 1TB* 82,200 3,500 78,200 3,300 74,200 3,100 70,800 3,000 68,300 2,900
iPhone 13 Pro Max 128GB* 59,300 2,500 55,400 2,400 51,300 2,200 47,900 2,000 45,400 1,900
iPhone 13 Pro Max 256GB* 65,100 2,800 61,100 2,600 57,000 2,400 53,700 2,300 51,100 2,200
iPhone 13 Pro Max 512GB* 76,500 3,200 72,500 3,100 68,400 2,900 65,100 2,800 62,600 2,700
iPhone 13 Pro Max 1TB* 87,900 3,700 83,900 3,500 79,900 3,400 76,500 3,200 74,000 3,100

o * SMART 5G Certified Device
o All-Net = Smart, Sun, TNT, Globe and TM
o Landline = Nationwide excluding special numbers and toll-free
o Allocation of device color will still depend on availability.
o Only regular employees are eligible to apply.
o All plans are VoLTE & VoWIFI enabled
o Excess data usage rate of P25/GB applies upon consumption of the open access data allocation.
Upon hitting an additional P2,500 on top of the plan, data service will automatically be barred.
Data top-up options can be availed via *2677# to continue using data
o This package will be available for retention on November 15, 2021 (estimate).
7
PACKAGE – SMART BRO
Plan 499 Plan 999
Plan 1899
5GB 13GB
Smart Bro Plans 90GB
With Anti-Bill Shock up to With Anti-Bill Shock up to
Hard stop on data
65GB 73GB
6 Months 12 Months 6 Months 12 Months 6 Months 12 Months
Devices Contract Contract Contract Contract Contract Contract Experience the Philippines’
Amortization Amortization Amortization Amortization Amortization Amortization Leading Wireless Mobile
Network. Fastest 5G
Network Award Philippines
LTE Pocket Wifi Q1-Q2 2021
(Evoluzn PR3F)
FREE FREE FREE FREE FREE FREE

LTE Pocket WiFi

(Boosteven M028AT) FREE FREE FREE FREE FREE FREE
Can support multiple
users concurrently
LTE-Advanced Pocket WiFi
(Greenpacket MQ-725) 200 / mo FREE FREE FREE 700 OTC FREE
5G Rocket WiFi improves
internet speed and
5G Rocket WiFi 2,600 / mo 1,200 / mo 2,400 / mo 1,100 / mo 2,600 / mo 1,200 / mo reliability especially when
multiple devices are
connected at the same
time.
BIZ LTE SOHO
(Huawei B535 CAT7) 500 / mo 100 / mo 300 / mo FREE 400 / mo 100 / mo

BIZ LTE (Vectras ET610) 1,800 / mo 800 / mo 1,600 / mo 600 / mo 1,700 / mo 700 / mo Plug and Play
Service
•
•
P1,500 Anti Bill Shock feature (60 GB capped data within ABS). If you were able to reach the threshold the maximum charge will be P1,500.
Only regular employees are eligible to apply. 8
• Allocation of device color will still depend on availability.
ANTI-BILL SHOCK FEATURE
Anti Bill Shock (ABS) refers to the built-in plan feature that automatically protects the
subscriber’s bill with a monthly coverage for regular data charges. The prescribed bill
cap acts likes a price ceiling for data usage.

For example, you have consumed the data allocation of your Plan, and you did not
subscribe to any Mobile Internet packages, regular charging of P0.05/kb will then apply
until you reach ABS. If you were able to reach the threshold, the maximum charge for
your bill will be capped at P1,500.

ABS
P0.05/kB P1500
Plan 999 60GB capped data
13 GB
9
Device Specs – Smart Bro
LTE POCKET WIFI Evoluzn PR3F 5G Rocket Wifi (Greenpacket M5G)
Specifications Description Specifications Description
Up to 42 Mbps Up to 1000 Mbps
Speed Speed
Minimum speed of up to 256 kbps with 80 reliability Minimum speed of up to 256 kbps with 80 reliability
Network 4G-LTE / 4G-HSPA+ / HSPA 5G: NSA & SA both supported
Battery 2000mAh removable battery Network 4G: FDD &TDD LTE supported
Connectivity Can support up to 5 devices 3G: WCDMA DC-HSPA+ Supported
Processor & Connectivity Can support up to 10 devices
Marvell 1902 Quad Core / CAT4
Category Size 120 x 73 x 21.7 mm
Size & Display 103×61×17mm with a 4.5cm colored LCD Ports 1 x USB 3.0 port, 1 x LAN port
SIM Comes with a SIM Card Slot 3GPP Release 15, DC-HSDPA / HSPA+ compliant
Device Type
CAT20
Battery 5,300 mAh
SIM Comes with a SIM Card Slot
LTE POCKET WIFI Boosteven M028AT
Specifications Description BIZ LTE SOHO (Huawei B535)
Up to 42 Mbps
Speed Specifications Description
Minimum speed of up to 256 kbps with 80 reliability
Up to 42 Mbps
Network 4G-LTE / 4G-HSPA+ / HSPA Speed
Minimum speed of up to 256 kbps with 80 reliability
Battery 2050mAh removable battery Network 4G-LTE / 4G-HSPA+ / HSPA
Connectivity Can support up to 5 devices Connectivity Can support up to 10 devices
Processor & Size 250 x 66 x 180 mm
Marvell 1902 Quad Core / CAT4
Category 1x LAN/WAN port (RJ45), 3x LAN ports (RJ45)
Size & Display 100×63.5×14.6 1.44” L 1x power adapter port
SIM Comes with a SIM Card Slot Ports
1x phone port (RJ11)
2x external LTE antenna ports (SMA)
Device Type 3GPP Release 11 / CAT7
SIM Comes with a SIM Card Slot (micro-SIM)
LTE-Advanced Pocket WiFi (Greenpacket MQ-725)
Specifications Description BIZ LTE (Vectras ET610)
Up to 100 Mpbs (via Carrier Aggregation) Specifications Description
Speed
Minimum speed of up to 256 kbps with 80 reliability Up to 42 Mbps
Network FDD LTE/ TDD LTE/ HSPA+ / 2G Speed
Minimum speed of up to 256 kbps with 80 reliability
Battery 3250mAh removable battery Network 4G-LTE / 4G-HSPA+ / HSPA
Connectivity Can support up to 10 devices Connectivity Can support up to 25 devices
Processor & Size 116x155x30mm (not include antenna)
Qualcomm MDM9340-1 / CAT6 4 x RJ45 Ethernet interface: 10/100Mb, 3xLAN + 1xWAN
Category Ports
SIM With screen and USB cord port
Device Type FDD/TDD LTE CAT18 with CA and MIMO
SIM Comes with a SIM Card Slot
ENTERPRISE APP ADD-ONS
Choose your Enterprise App Add-On

Google Apps Microsoft Apps Facebook Apps

1GB per day 2GB per day

For Php 200 For Php 300

Stack up to 8 Enterprise App Add Ons!

11
DATA ADD-ONS

Dial *2677#
Enterprise App Add-ons

Php 100 | 2GB Php 300 | 6GB

Php 200 | 4GB Php 450 | 10GB

Php 250 | 5GB Php 800 | 20GB

Php 1,050 | 30GB

*Data availment is subject to assignee’s credit limit

*Availed data top-ups shall be included in the account’s bill (SOA)
*Data top-up options & promos may change without prior notice
*Subscriber balance inquiry is available as part of the service options 12
THE USER JOURNEY

DATA BILL-CAP DATA BILL-CAP

+PHP 2,500 +PHP 2,500

Monthly Data Rollover Monthly

Inclusions Excess Charges 0 Inclusions Excess Charges
1 Top-up Add-ons 1
2 2 Top-up Add-ons
3 3

Billing Cycle 1 Billing Cycle 2

Service Features Add-ons

Php 100 | 2GB Php 300 | 6GB

Feature | Data Bill-cap
SMS Notification prompt to inform customer of 80%
/ 100% depletion on data wallet/s Php 200 | 4GB Php 450 | 10GB
Feature | Data Roll-over
Excess Charges: Php 800 | 20GB
Php 250 | 5GB
• Postpaid = Php 25/GB Feature | VoLTE + VoWiFi

Php 1,050 | 30GB

*Data top-up options & promos may change without prior notice
13
EMPLOYEE REQUIREMENTS

Service Application Form (SAF)

and
Subscriber Declaration

Company ID (front and back)

and
Valid ID with Signature (front and back)

Certificate of Employment with Compensation

or
1 Month Latest Payslip (if with date hired)

Additional requirements if applicable:

• Delivery at residence address (should match what’s
indicated in the SAF), provide any of the following:
- Proof of Billing (POB)
- Valid ID with Signature
- Barangay Certificate
14
14
• Alien Certificate of Recognition (ACR) for foreigners
EE APPLICATION PROCESS

STEP 1 STEP 2 STEP 3 STEP 4 STEP 5

SUBSCRIBER SMART SMART SUBSCRIBER SMART

SUBMISSION OF CREDIT COME-AND-PAY PAYMENT DELIVERY

REQUIREMENTS EVALUATION (CAP) NOTICE
✓ Service Application Form ✓ No arrears For issuance via email Client to pay the Smart to deliver
✓ Company ID (front & back) with Smart provided in Service outright amount to at preferred
✓ Valid ID with Signature and Sun Application Form the accredited delivery address
(front & back) ✓ For review of payment channels
NCR – 1 to 5 working days
✓ COE with Compensation or financial (applicable only for indicated in the CAP LUZON – 5 to 10 working days
1 Month Latest Payslip (if documents applications with device) VISMIN – 7 to 14 working days
with date hired)
Valid for 15 days upon receipt
✓ POB / Valid ID / Barangay
Cert if preferred delivery
address is residence
For Sim only applications, Step 1, 2, and 5 only are applicable. 15
ADVISORY FOR SIM ONLY APPLICATIONS

NO COME-AND-PAY (CAP) NOTICE

FOR SIM ONLY APPLICATIONS
No issuance of Come-And-Pay (CAP) Notice for SIM ONLY applications.
Instead, advance Monthly Service Fee (MSF/Plan) will be billed above.

16

CONTACT US
Promo Validity : NOVEMBER 30, 2021
FOR NEW APPLICATIONS / FOLLOW UPS /
INQUIRIES / RETENTION
Email: EnterpriseExtension@smart.com.ph
FOR AFTERSALES
Call: #888 (toll-free using your mobile) or
8848-8889 (landline) 17
REQUIREMENTS FOR NEW CONNECT AND RETENTION

Commercial Document: signed and duly accomplished Service Application Form (SAF)
1 Below are the important notes:

a. Please shade if it’s New Connect or Retention. If Retention, please indicate the Mobile Identification
Number (MIN or the existing mobile #) in the corresponding field.
b. Preferred device can be paid either one-time cash out (OTC) or amortization. Please indicate the amount in
the corresponding column.
c. Please indicate the exact device model (including the GB capacity as needed).

* Allocation of device color will still depend on availability.

d. SAF should be manually or digitally signed (not copied and pasted) and collated in one PDF file only.
Signature should be identical as the one reflected in the Company or Valid ID.

e. Delivery Address should be indicated if Residence or Office.

18
REQUIREMENTS FOR NEW CONNECT AND RETENTION

2 Credit Documents:

a. Copy of Company ID and Valid ID with signature

b. 1 Month Latest Payslip reflecting date hired if applicable or Certificate of Employment with
Compensation

c. If preferred delivery address is residence (should match what’s indicated in the SAF and under the
applicant’s name):

- Valid ID with Signature

- Proof of Billing (POB)

- Barangay Certificate

d. Alien Certificate of Registration (ACR) – for foreign applicants

19
APPLICATION PROCESS (within 1 to 2 weeks)

Submission: Please email the complete requirements to EnterpriseExtension@smart.com.ph with

1 subject “<Company> EE: Plan, Subscriber Name”.

Credit Checking: Applicant will be emailed should there be concerns in the application.
2 SMART Enterprise reserves the right to decline any application based on credit evaluation
and computation made cannot be disclosed.

Validation Checking: For creation of service request number. Applicant will be emailed should there
3 be clarifications in the application. Preferred device will be allocated but color will still depend on
availability.

Come and Pay Notice (CAP Notice): Issuance of CAP Notice to the applicant via email once
4 preferred device has been allocated. This contains the 1-month advance payment to be settled.

CAP Notice is valid for 15 calendar days upon receipt. Application will be forfeited if there’s no
payment within the said period.

20
APPLICATION PROCESS (within 1 to 2 weeks)

Delivery Preparation: Upon posting of payment, the SMART EE Postpaid Kit is prepared at Smart’s
6 warehouse, and to be endorsed to 3rd party courier, WWWExpress.

Courier: Delivery lead time

7 NCR – 1 to 5 working days
LUZON – 5 to 10 working days
VISMIN – 7 to 14 working days

* To inquire the WWWExpress Waybill#, you may email: EnterpriseExtension@smart.com.ph.

* For package tracking, please visit http://www.wwwexpress.com.ph.
* In case an authorized representative will receive the Smart EE Kit from WWWExpress, please prepare an
authorization letter and a copy of the applicant’s and authorized representative’s IDs.

21
DEVICE WARRANTY

If the device manifested an inherent defect within fourteen (14) days

upon receipt, please call: #888 (toll-free using your mobile) or 8848-8889
(landline) to secure a mobile certificate which subscriber will present to
the accredited service center.

Once inherent defect is confirmed, the device (box and complete

accessories) will be arranged for pull-out and a new device will be issued
to the subscriber (timeline is subject to availability of stocks).

22