12/13/21, 1:52 AM [SOLVED] Google Mail Blacklist removal - Google Apps - Spiceworks - Page 7

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Google Mail Blacklist removal

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Dennis4853

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on
Aug 6, 2012 at 11:12 UTC

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195 Replies

Sonora

FJQ

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Nov 24, 2013 at 07:31 UTC
1st Post

Hi Allen,

We are facing the same issues as well, more than a month ago two machine on my network got infected and started send spam, our
IP got blocked over several spam lists, got the machines fixed, IP de-listed from the spam lists, but still unable to send emails to
Google hosted emails and gmail.  It has been a month now and the business is being affected.

Can you please help me out with what we are doing wrong here.

Domain gulf-union.com

IP 212.118.102.106

SPF resgistered

DNS & Reverse DNS Approperiate

Open Relay is not allowed

Reading through this thread, I am unable to find which form is to be submitted to google? Any links, URLs please.

Looking forward for help.

Datil
Allen_Falcon (Cumulus Global)
Nov 25, 2013 at 15:42 UTC

Brand Representative for Cumulus Global

@FJQ .. first change '-all' to '~all' in your SPF.  The "-all" is triggering an always fail per MXtoolbox.

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Sonora
Admin-crisgo
Nov 26, 2013 at 11:05 UTC
1st Post

Hi Allen.

   I got the same problem, I can't send mail to gmail users but can receive mail. My domain
ip(202.170.122.80/crisgo.com,mci.co.th) was completed SPF record and are not infected black list.

Could you help me out off Gmail Black list.

Thanks you.

Admin

Crisgo (Thailand)

Sonora
Admin-crisgo
Nov 26, 2013 at 11:07 UTC

Sory Post again..!

Hi Allen.

I got the same problem, I can't send mail to gmail users but can receive mail. My domain ip(202.170.122.80/crisgo.com,mci.co.th)
was completed SPF record and are not infected black list.

Could you help me out off Gmail Black list.

Thanks you.

Admin

Crisgo (Thailand)

Pimiento
Michael Porzig
Nov 29, 2013 at 10:27 UTC
1st Post

Hello Allen,

can you send me the link of step 3? 

We have the bulk_mail-problem after we are blacklisted two weeks ago.

SPF-Record is set. (IP: 80.79.225.35, necnet.de)

THX

Micha

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Datil
Allen_Falcon (Cumulus Global)
Nov 29, 2013 at 14:18 UTC

Brand Representative for Cumulus Global

https://support.google.com/mail/troubleshooter/2920052

Pimiento
Michael Porzig
Dec 2, 2013 at 14:52 UTC

Hi,

have you an idea why this doesn´t work? I wrote several times to google without result.

CIAO

Micha

Datil
Allen_Falcon (Cumulus Global)
Dec 2, 2013 at 14:58 UTC

Brand Representative for Cumulus Global

@Michael:

1) change your SPF record to end in ~all, not ?all and let the change propagate

2) make sure there are no other domains using the IP address with SPF issues

3) resubmit the form

Pimiento
Saeed Adil
Dec 12, 2013 at 13:21 UTC
1st Post

Mr. Allen

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12/13/21, 1:52 AM [SOLVED] Google Mail Blacklist removal - Google Apps - Spiceworks - Page 7
Kindly help me to resolve this issue. When I email from my company email account, email return with the following error
message.

mx.google.com rejected your message to the following e-mail addresses:

imadil2009@gmail.com (imadil2009@gmail.com)

mx.google.com gave this error:

[86.51.189.170 1] Our system has detected an unusual rate of unsolicited mail originating from your IP address. To protect our
users from spam, mail sent from your IP address has been blocked. Please visit http://www.google.com/mail/help/bulk_mail.html
to review our Bulk Email Senders Guidelines. l11si4387289wiv.9 - gsmtp

Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may
only accept e-mail from certain senders, or another restriction may be preventing delivery.

Datil
Allen_Falcon (Cumulus Global)
Dec 12, 2013 at 19:04 UTC

Brand Representative for Cumulus Global

I receive frequent requests for assistance in helping get off Google's spam rejection / blacklist.  Here is an updated set of steps to
follow.   Please DM me if you have trouble with the process.  I cannot help you unless you've gone through at least steps 1 through
3.

1) Make sure your domain is really clean and that you are NOT using tiny URLs in your emails (body or footer).  Also, make sure
you are following ALL of Google's Bulk Senders Guidelines.

2) Make sure your SPF records are clean and correct (make sure you include ANY source of email); If you make SPF corrections,
you need to wait 24-48 hours for them to propagate before continuing on.  Please note that your SPF should end in "~all", not "-
all" or other options.  The "~all" suffix appears to make a difference.

3) THEN submit this form to Google.  Google does not say how long any action will take.  You can try to continue the process
after about 24 hours, but you may need to wait 48-72 hours or longer.

4) Test emails to @gmail.com addresses and to addresses running Google Apps for Business/Education

-- the latter should get through first

-- have the recipient mark the message as "Not Spam" if it ends up in the Spam folder

5) If you do not have an @gmail.com account to work with, create one

6) Log into the @gmail.com account, go into settings and Accounts

Setup a "Send mail as" connection to the email address from which you cannot send to gmail addresses (source address)

The source address will receive a confirmation/verification message ...click the link to approve and complete the process

You can now log into your @gmail.com address and send as if you are sending from the source address

7) From you @gmail.com address, send as the source address and send a message to the @gmail.com address

Yes, you are sort of sending a message to yourself

Make sure the message has a subject line and some text in the body

When it arrives back at your @gmail.com account, it will likely end up in:spam.

Find the message and mark it as "Not Spam", this action tells gmail that the sender is not spamming -- and is valid

Sonora

FJQ

This person is a verified professional.

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Dec 13, 2013 at 13:34 UTC

Thanks, its fixed now. Much appreciated.

Pimiento
Alex Danilov
Dec 24, 2013 at 13:08 UTC
1st Post

Domain: yug-farm.ru

IP: 94.255.9.25

said: 550-5.7.1 [94.255.9.25       1] Our system has detected an unusual

    rate of 550-5.7.1 unsolicited mail originating from your IP address. To

    protect our 550-5.7.1 users from spam, mail sent from your IP address has

    been blocked. 550-5.7.1

Pimiento
wshahed
Dec 30, 2013 at 18:24 UTC
1st Post

fusionnet is an IT service provider.

Dear Allen_Falcon,

i am experiencing serious gmail problem. all of my email which are going from my domain fusionbd.net 202.126.120.253 is not
reaching the destination. could help me to remove that ip from gmail blacklisting. 

Datil
Allen_Falcon (Cumulus Global)
Dec 30, 2013 at 22:22 UTC

Brand Representative for Cumulus Global

@Alex, @wshahed,

Have you gone through the steps in my prior post?

Allen

Pimiento

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wshahed
Dec 31, 2013 at 15:03 UTC

fusionnet is an IT service provider.

which steps i didnt found any steps in your email. for your information my emails are still not going to gmail . 

please save us from this unwanted situation. 

Pimiento
wshahed
Dec 31, 2013 at 15:09 UTC

fusionnet is an IT service provider.

Allen, this my problem in brief,

when i sent mail to gmail from my domain which is fusionbd.net . i got a failure message

(<wshahed@gmail.com>:

173.194.79.26 failed after I sent the message.

Remote host said: 550-5.7.1 [202.126.120.253       1] Our system has detected an unusual rate of

550-5.7.1 unsolicited mail originating from your IP address. To protect our

550-5.7.1 users from spam, mail sent from your IP address has been blocked.

550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to review

550 5.7.1 our Bulk Email Senders Guidelines. qy2si5802595pbb.112 - gsmtp

STARTTLS proto=TLSv1; cipher=RC4-SHA; subject=/C=US/ST=California/L=Mountain View/O=Google

Inc/CN=mx.google.com; issuer=/C=US/O=Google Inc/CN=Google Internet Authority G2;) 

i have filled up 2/3 times the remove process form but nothing is happening. 

gmail mail user can send email to my domain fusionbd.net and there is no problem to have email from gmail accounts. 

hope you understand my issue what i am trying to express. 

please help me to remove my mail server ip which is 202.126.120.253 from gmail black list  and thats it all i need. 

hope you understand what i really wanted. 

Thanks in advance.

Wadud Shahed

Datil
Allen_Falcon (Cumulus Global)
Jan 7, 2014 at 12:48 UTC

Brand Representative for Cumulus Global

Wadud,

I understand your problem.  I cannot get you removed.  I can guide you through the process.

You need the follow the 7 steps outlined in my previous post.  Scroll back, it is dated Dec 12, 2013 at 2:04 PM.

Allen

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Anaheim
C21W-Tmm
Jan 8, 2014 at 16:01 UTC

Thanks again to You & Spiceworks !

This worked like a charm in minutes...

a "Month of frustration" trying to get someplace with google...

and you fixed it in one post !

Pimiento
taskin3973
Jan 14, 2014 at 08:26 UTC
1st Post

hi allen

please help us. we dont send mail to Google. we have mail server and our ip 95.9.51.178

thanks

Pimiento
gary.wardell
Jan 20, 2014 at 17:35 UTC
1st Post

Hi,

When they say:

"Make sure that Gmail users are not marking your mail as 'Spam,' and verify that your affiliates, if you have any, are also
following our guidelines.

If you and your affiliates are compliant, then delivery from your domain will improve over time. Please note that we are unable to
whitelist specific domains at this time."

How long is "over time"?  And how do I know if I've addressed the particular issue they are looking at?

I have clients that use gmail as their mail host and they don't understand that I can't reply to their emails.

Gary

Datil
Allen_Falcon (Cumulus Global)
Jan 20, 2014 at 19:05 UTC

Brand Representative for Cumulus Global

@Taskin3973,

I cannot get anybody removed from Google's blacklist.  You need to make sure you are not spamming and that things are
configured properly.  Please follow the steps in my prior post, as you can help yourself.  

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Allen

Datil
Allen_Falcon (Cumulus Global)
Jan 20, 2014 at 19:07 UTC

Brand Representative for Cumulus Global

@Gary,

If a gmail.com user accidentally flags your email as spam, they will no longer receive your emails.  Best to have them add your
email address to their contacts.

The "over time" is weeks, not days.  And, everything needs to be in order.

If you haven't done so, the steps in my prior post have helped many out of the situation.

Allen

Pimiento
OrestAl
Feb 1, 2014 at 11:10 UTC
1st Post

Hello sir,

Is my SPF record ok? If not please tell me what is the problem? 

IP 46.252.32.74 and I have many domains, one of those  is    webmedia.al.... dnsstuff.com says that I have a valid SPF record, is
that right?  so I can continuou with the other steps of your post!

Your work is great... thank you for your help!

Pimiento
gary.wardell
Feb 3, 2014 at 16:07 UTC

Allen,

I can't even send to myself on gmail.

I amended my spf record like you said.

For now I'm relaying my mail through a third party host.

gmail seems to be a real pain.  And my clients blame me for being a bad lemon.

Gary

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Anaheim
sandip.lanje
Feb 3, 2014 at 18:00 UTC

To varify mail flow I used this tool after correcting SPF http://mxtoolbox.com.

Also used mail flow analyser test in exchange where exactly is the problem.

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