XPRESSIONS Info

XPR Access numbers

X7777 - Direct – this is the number you dial to check your messages

- You can also dial this number from directly 1 (312)235-7777

X7778 - Guest/Forward – this is the number you dial to forward your phone or to do a quick message to
someone’s mailbox

- You can also dial this number from directly 1 (312)235-7778

X6777 - Callback – this is the number that is dialed when you press your mailbox key

X6778 - Transfer – this is the number that is dialed when you want to transfer a caller directly to
someone’s mailbox. Typically used by a receptionist or must answer position.

Resetting a User’s Password

When you look at a user’s profile, there are 2 password fields: Password and PIN

Password is used for logging into the Webclient (you are not using this feature)

PIN is used to log into your mailbox via the telephone.

So if someone locked themselves out of their mailbox, you will update the PIN.

You can do this by changing the password in the user’s profile

OR

Reset the PIN from the main home page

The Default PIN = 000000

You may want to check to see if the user LOCKED their mailbox by too many failed attempts. You can
set the “Number of failed logins” to “0”.
Creating a Ringdown extension

Identify 2 available extensions in the dial plan

Configuration Management > Tables > Dial Plan > Dial Numbers > Dial Numbers

- All Ringdown extensions are in the 4xxx range

- Enter “4*” in the Station Number field
- Enter “Free” in the Status field
- Search – this will show you all numbers that are available in the 4xxx range.

Configuration Management> Station > Station

Search for an existing ringdown extension

 - Most ring downs are assigned as FROM > TO and TO > FROM

 - Or in other words, they ringdown to each other.

 - Therefore, you must create 2 new extensions

Select NEW (lower right) to create “FROM” extension

Enter the new extension number under STATION

Enter the new NAME

Remove the HOTLINE destination

- this will be re-entered later

Check KEYSET

 - The extension should have a key layout of “127”

SAVE
Do the same sequence again to create the “TO” location.

Configuration Management > Tables > Hotline

Search for existing Hotline indexes codes to see what the next available index is.

Create a NEW Hotline destination

 - enter new Index code and the extension number

 - create 2 new Hotline indexes for FROM extension and for TO extension

Go back to Stations - Configuration Management> Station > Station

Search for FROM extension number

Enter the TO Hotline Index under HOTLINE

SAVE

Do the same for TO extension number

 - enter the FROM Hotline Index under HOTLINE

Assign new EXTENSIONS to the phone where the HOTLINEs reside

Search for the FROM phone

Select INDIVIDUAL KEYSET

Find an available LINE key and enter the FROM extension under Destination
SAVE

Do the same for the TO phone.

Test the RINGDOWN FROM > TO.

 - our test example on site had phones that did not work properly.  Be sure the phones are fully
functioning for a valid test.
Change AppBuilder for Temporary “OPEN”

Log into AppBuilder Application and accept the default workspace

Select Vogue Servers from the left side Workspace

- Change Status from not logged into logged in. Choose “Administrator”
- Password will pre-populate (this is your same Administrator password).

>>>>>

Select the Callflow: (7060) Soldier Field Main > (7060) Soldier Field Main Day

Select: TimeProfile > Time Profiles

>>>

Select: 9 to 5 Open SF Main 312 235 7000

- See RULE options for this profile in the window below

- Add the date you will be “OPEN” for a special event and choose an appropriate “Day Profile”.

- If you do not see an appropriate “Day Profile”, you can add one under the Day Profile tab.

Press OK and OK to get back to the main call flow. Changes in Time Profile take place right away.
Sign Phones ON / OFF via Direct Access

Look up the phone you want to sign off in Assistant and note the PEN assignment.

Configuration Management > Station > Station

Login to the system via Expert Access

Expert Mode > Expert Access (ComWin) > Open

- This will pop up ComWin diag box

To sign off a phone enter the command:

CHA-DSSU:SIGNOFF,4241;

- This will signoff the extension 4241 from PEN 1-18-1-4

To sign on a new extension at this location:

CHA-DSSU:SIGNON,4200,1-18-1-4,1;

- This will signon the extension 4200 on PEN 1-18-1-4