TICKET sales GUIDE

Broadcast & Press

table of contents
01 Common Information
1.1 How to Use This Guide 3
1.2 New to the Olympic Winter Games 7.2 Venue Information 41
Ticket Sales Guide 3
1.3 The Specialty Client Website 4
1.4 Program Goals 4
1.5 Contact Information 5
1.6 Key Dates and Deadlines 5
1.7 Helpful Tips 6
1.8 Future Communication and Updates 6
02 Ticket Policies
2.1 Conditions of Sale 7
2.2 High Demand Sessions 7
2.3 Nightly Victory Ceremonies Tickets 8
2.4 Ticket Management 8
2.5 Access for Persons with a Disability 9
03 Ticket Request Process
3.1 How to Request Tickets 10
3.2 Initial Ticket Request Submission 10
3.3 Initial Allocation Proposal 10
3.4 Changes to Initial Allocation Proposal 11
3.5 Confirmation of Initial Allocation 11
3.6 Additional Ticket Requests 11
3.7 Confirmation of Additional Ticket Requests 11
3.8 Final Allocation Confirmation 11
3.9 Ticket Collection and Delivery 11
04 Payment Information
4.1 Payment Requests, Invoices and Payments 12
4.2 Bank Information 12
05 Competition &
Event Information
5.1 Discipline and Ceremony Codes 13
5.2 Prime Event Access (PEA) Sessions 13
5.3 Ceremony Descriptions 14
5.4 Sport Descriptions 15
5.5 Tournament Descriptions 36
06 Ticket Pricing AND Planning
6.1 Winter Games Ticket Prices 39
6.2 Planning Worksheet 39
TICKET SALES GUIDE
07 Venues
7.1 Venue Chart 40
7.3 Venue Location Maps 58
7.4 Venue Distances 61
08 luxury Suites
8.1 Venue and Suite Information 62
8.2 Request Process and Timeline 63
09 The Cultural Olympiad
9.1 2010 Cultural Olympiad 64
9.2 Key Dates 64
9.3 Purchase Information and Contacts 64
10 Introduction to the
Paralympic Games
10.1 Overview 65
10.2 Paralympic Games Venues 71
10.3 Quick Facts 71
10.4 Key Dates and Contact Information 71
11 Spectator Policies
11.1 Admission 72
11.2 Accessibility To Persons With Disabilities 72
11.3 Postponement Policy 72
11.4 Cancellation Policy 73
11.5 Venue Code of Conduct 73
11.6 Disclaimer & Limitation Of Liability 75
Appendix A
Specialty Client Website User Manual
Appendix B
Ticket Prices
Appendix C
Competition Schedule
Appendix D
Glossary of Terms
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COMMON INFORMATION
1.1 How to Use This Guide
The Vancouver 2010 Olympic Winter Games Ticket Sales
Guide for Broadcasters contains all essential information
required to place ticket requests for the 2010 Olympic
Winter Games. It is important to read the entire guide before
submitting your initial ticket request. A separate ticket sales
guide for the Paralympic Winter Games will be provided at a
later date.
Given that there may be updates made to this guide, VANOC
recommends reviewing the most recently published version
on the new VANOC specialty client website before placing
your ticket request. E-mail notifications will be sent when
changes are made to the guide.
The key to the ticket ordering process is the specialty client
website (formerly the Ticket Request Tool, or TRT). VANOC
has replaced the traditional TRT with a new website that
uses a web-based application to simplify the ordering and
account management process. The new tool can be accessed
online with the use of a secure username and password. No
ticket requests will be accepted by telephone, fax, mail or
e-mail. A convenient guide and video are available on the
specialty client website to help with the request process.
NOTE: VANOC will not be producing this Ticket Sales Guide
in hard copy.
TICKET SALES GUIDE
1.2 N
 ew to the Olympic Winter Games
Ticket Sales Guide
01
The following is information in the Vancouver 2010
Ticket Sales Guide that differs from information provided
in previous Winter Games Ticket Sales Guides:
· High demand and low demand sessions — While VANOC
does not require Broadcasters to order based on a ratio
of Type I and Type II tickets, as in past Games, sessions
are classified as “high demand” or “low demand” to aid
the request process. Please be aware that requests
for certain high demand sessions will far exceed
availability. Based on demand, some sessions will be
subject to limits in order to allocate and manage the
inventory fairly. See Section 2 for information on high
demand sessions.
·Ticket pricing included — Complete ticket pricing for all
sport and ceremony sessions has been provided in
Appendix B of this guide.
· Suite information included — In order to provide you with
all information required to plan for the Vancouver 2010
Olympic Winter Games, a new Suites section has been
added. See Section 8 for complete suite pricing and
capacity information.
· Nightly Victory Ceremonies ticket information included —
In keeping with VANOC’s goal to provide Broadcasters
with the tools and information necessary to fully plan their
2010 Winter Games experience, the nightly Victory
Ceremonies ticket program and pricing is included in this
guide. See Section 2 for details.
· Bar code scanned ticketing — The 2010 Olympic Winter
Games will be the first Games to scan ticket bar codes at
every venue. Bar code technology, as opposed to the
previous practice of tearing tickets upon entry, will allow
for improved account management and convenient online
options such as ticket exchanges between specialty clients.
See Section 2 for information on ticket management.
· New specialty client website (formerly the Ticket Request
Tool) — A new web-based ticket request process will be
used for the first time in Olympic Games history. This
user-friendly tool is more convenient than past programs,
allowing the user to access their account from any
computer with internet access, build a request in their
private account, make and save changes, and submit their
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COMMON INFORMATION
request all through a secure password-protected website.
See Section 1.3 below for the specialty client website
benefits as well as Appendix A for a complete guide. A
helpful video is available on the website under “Info”.
· Ski cross — A new medal event has been added to the
Olympic sport program. As part of the freestyle skiing
discipline, ski cross will make its Olympic debut at Cypress
Mountain in 2010. A complete description is provided in
Section 5.
1.3 T
 he Specialty Client Website
(formerly the Ticket Request Tool)
The Ticket Request Tool (TRT) downloadable software used
for past Games has been replaced with a specialty client
website for the 2010 Olympic Winter Games. The primary ob-
jective of the specialty client website is to provide a secure
and convenient method for clients to develop and submit
ticket requests. This new tool will also serve as a ticketing
extranet for VANOC clients, providing up-to-date information,
planning tools and key communications. The specialty client
website address is vancouver2010.com/ticketclients
and requires a unique client username and password for access.
Features and benefits of
the specialty client website
·A
 ccess — Log into the website from any computer with an
internet connection — no need to download special software
·C
 onvenience — Manage account, contact information and
ticket request on one website
·C
 ommunication — Helpful tools and documents will be
added and updated directly on the site. E-mail alerts will
remind users of key dates and provide important updates
such as a change to the competition schedule
·S
 implified ticket request process — Every stage of the
ticket request process is done through the secure site.
Build a request, modify selections, submit a complete
request, submit a change request and more
·C
 onvenient ticket management — Exchange tickets
with other specialty clients, manage ticket returns and
consignment with VANOC, or donate tickets to a
VANOC-approved charity
TICKET SALES GUIDE
·S
 uite information — Review venue, pricing and schedule
information on suites. Use the “Information Request”
option to express interest or ask further questions 01
·R
 eal-time account status — Users can review their current
account status at any time
·R
 eal-time reports — Users can download reports such as
schedules, current order and order history to help in the
planning process
·F
 ile format convenience — All reports and schedules can be
downloaded in Excel CSV or as a PDF file
Please refer to the specialty client website user guide
in Appendix A for further instructions. The guide is
also available in the “Info” section of the site along with a
helpful video.
1.4 Program Goals
a) Customer experience — VANOC aims to continue to
improve the Olympic Winter Games ticketing experience for
specialty clients and spectators alike. The Vancouver 2010
customer experience starts with ticket purchase planning and
continues right through to Games time. VANOC’s goals are to:
· provide clients and spectators with convenient and efficient
tools required to plan and manage their ticket needs
· ensure that the ticket purchase process, from request
through production and delivery, is executed in a timely
and well-communicated manner
b) Full venues — Spectator experience, television audience
experience and, perhaps most importantly, athlete
experience, are all significantly impacted by how full a
venue is during competition. By simplifying the ticket request
and management processes, VANOC expects that specialty
clients will support its goal of full venues by following
the key dates and deadlines, using the tools provided and
through responsible management of ticket inventory.
c) Ticket management — VANOC is committed to ensuring
that all authorized tickets are used for the purposes for
which they were issued. The availability of tickets from
unauthorized sources reduces the value of legitimate tickets
and damages the reputation of the Olympic Games.
Through the scanning of ticket bar codes, and other
strategies which can identify the ticket source, access to
tickets by unauthorized persons will be greatly reduced.
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COMMON INFORMATION

1.5 Contact Information

For any general ticket-related inquires and assistance,
1.6 Key Dates and Deadlines
Broadcast & press
01
please contact: Distribution of the
FEB 11, 2008
Ticket Sales Guide
ticketsales@vancouver2010.com
or Initial ticket request
MAY 16, 2008
submission deadline
VANOC Ticketing
400-3585 Graveley Street, Vancouver, BC V5K 5J5 Initial allocation proposal:
SEP 8, 2008
notification via e-mail
CANADA
Launch of public ticket
Contact information for ticketing staff working directly OCT 2008
sales in Canada
with contractual client ticket and suite sales:
Chris Stairs OCT 24, 2008 Close of initial negotiations
Tel: +1 778 328 6392
Fax: +1 778 328 2011 Confirmation of initial
NOV 7, 2008
allocation proposal
chris_stairs@vancouver2010.com
First payment due:
John Bellefeuille JAN 30, 2009
25% of current allocation
Tel: +1 778 328 2014
Fax: +1 778 328 2011 JAN 15 – MAY 01 2009 Additional ticket request period
john_bellefeuille@vancouver2010.com
Second payment due:
MAY 15, 2009
50% of current allocation

Confirmation of additional
MAY 15, 2009
tickets ordered in 2009

Final payment due:

JUL 15, 2009
balance of final allocation

Courier delivery or
NOV 2009
collection of tickets

Opening Ceremony for

FEB 12, 2010 the Vancouver 2010
Olympic Winter Games

Closing Ceremony for

FEB 28, 2010 the Vancouver 2010
Olympic Winter Games

Opening Ceremony for

MAR 12, 2010 the Vancouver 2010
Paralympic Winter Games

Closing Ceremony for

MAR 21, 2010 the Vancouver 2010
Paralympic Winter Games
Dates are subject to change.

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COMMON INFORMATION

1.7 Helpful Tips

Planning a Broadcaster ticket program can be a complex pro-
1.8 Future Communication and Updates
All future communication will be communicated via e-mail. 01
cess. In order to make it as seamless as possible, it’s impor-
E-mail alerts will be sent to relevant parties when any new
tant to consider the overall experience of your guests and
items are added or updated on the specialty client website.
carefully plan for experiences that offer the greatest Olympic
The alerts will indicate which item has been added or
Games exposure. Here are some tips to keep in mind:
updated and will provide a link to the website home page.
· Plan ahead — Ensure you take adequate time to review Broadcasters will require their assigned username and pass-
the ticket request process and evaluate your ticketing word to view updated material.
needs. Identify any outstanding issues and bring them to
the attention of VANOC ticketing staff early in the ticket Tools and documents will be added or revised in the “Info”
request process. The specialty client website is the central section of the website from the start of the ticketing process
source for the most current information; however, VANOC through Games time. Tools will include a variety of topics
staff are available to assist throughout the process. from content and background on sports, to updates on
transportation details. E-mail alerts will be sent each time a
·C
 ontingency plans — Plan to include a variety of sports and
new tool or document is uploaded.
sessions in your Broadcaster program — balance the program
so as not to rely on high demand sessions. Competition schedule changes will be made on the website
·T
 ime considerations — Factor in ample time between as they occur. E-mail alerts will be sent to advise website
selected sessions as delays and postponements do occur users as updates are made.
during Winter Games.
·T
 ransportation considerations — Travel between Vancouver
and Whistler will take longer than usual during Games
time and it is recommended that Broadcasters include
ample time between sessions to accommodate for
transportation. A distance chart is included in Section 7
and through the specialty client website.

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Ticket Policies

2.1 Conditions of Sale

In keeping with the program objectives for 2010 Winter Games
ticket sales, Broadcasters must agree to VANOC ticket terms and
conditions. A selection of terms and conditions are noted below.
Complete terms and conditions are available for review in the
Tools section of the specialty client website. All Broadcasters
will be required to officially accept VANOC terms and conditions
prior to submitting a ticket request. Please note that VANOC
will attempt to meet specific Broadcasters’ requests; however,
due to the high demand for certain disciplines, VANOC cannot
guarantee that requests for specific sessions will be filled.
REMINDER: Venue information and competition schedule
information is subject to change. Please refer to the specialty
client website for the most current information.
a) Ticket use and resale: All tickets purchased by a Broad-
caster are intended only for use by that Broadcaster and its
guests. The distribution (other than to that Broadcaster’s bona
fide guests) or resale of tickets by a Broadcaster is expressly
prohibited. The only exception to this is through the official
exchange program either run directly by VANOC or by an
agent officially appointed by VANOC and approved by the
IOC. VANOC reserves the right to seize or cancel/invalidate,
without refund, tickets VANOC determines have been dis-
tributed to an unauthorized recipient.
b) Safeguarding of tickets: Once tickets have been received
by the Broadcaster, the account holder (and ticket bearer at
the venues) is solely responsible for their safeguarding. Tick-
ets that are lost, stolen, forgotten, mutilated or destroyed will
not be replaced. Tickets that are unreadable due to mutila-
tion of any kind will not be accepted for admission.
2.2 High Demand Sessions
While VANOC does not require Broadcasters to request tick-
ets based on a ratio of Type I and Type II tickets, sessions
02
are classified as “high demand” or “low demand” to aid the
request process. Please be aware that requests for many
high demand sessions will far exceed availability. Some
sessions will be subject to limits in an effort to allocate and
manage the inventory fairly. Broadcasters may request that
sessions be cascaded in order to increase the chance for
successful allotment (for example, cascading a session re-
quest may result in successful allocation in a different price
category than originally requested. Not accepting the option
to cascade may result in no seats being allotted for the re-
quested session). Due to high demand, VANOC recommends
that clients refrain from committing to detailed plans until
a ticket allocation has been confirmed by VANOC. The chart
below includes a preliminary list of high demand sessions.
Sport Sessions
Figure Skating All sessions
Men’s Quarterfinals
Men’s Semifinals
Ice Hockey Men’s Bronze Medal
Men’s Final
Women’s Final
Speed Skating All sessions
Short Track Speed Skating All sessions

c) Contests and promotions: Tickets may not be used for Men’s Final
Curling
Women’s Final
advertising, fundraising, public or internal contests,
promotions or sweepstakes, or other trade purposes without
the express written permission of VANOC.

NOTE: Broadcasters wishing to host groups for high demand

sessions are encouraged to consider suites as an option. Please
see Section 8 for suite pricing and capacity information.

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Ticket Policies
Price levels C and D: Tickets in the lowest price category
(category C or D depending on sport/ceremony) for the
sports/ceremonies listed below will only be available for
purchase by the Canadian public and will not be included in
Broadcaster pricing documents or in the Broadcaster request
process. All tickets in the lowest price category will be held
for public sale only. Lowest price category restrictions
apply to:
· Figure skating (non-medal sessions)
· Men’s and women’s ice hockey
· Opening and Closing Ceremonies
2.3 Nightly Victory Ceremonies Tickets
Given venue sizes for the Victory Ceremonies, and VANOC’s
commitment to ensure venues will be full on a nightly basis,
VANOC is implementing a combination program of free and
paid tickets for nightly Victory Ceremonies. Broadcast-
ers will be allotted a quota of complimentary tickets. They
will also have the option to request to purchase additional
tickets for nightly Victory Ceremonies for both Vancouver and
Whistler at the same time as Olympic Games tickets.
Each Broadcaster will receive a fixed number of complimen-
tary tickets per night for Victory Ceremonies being held in
BC Place Stadium and at the Whistler Celebration Site. The
exact allotment has yet to be confirmed by the IOC. Clients
will have the right to purchase additional Victory Ceremony
tickets at a charge of $20.00 per ticket. An e-mail communi-
cation will be sent to inform Broadcaster of their allocation.
2.4 T
 icket Management — Exchange,
Consignment, Donations and Returns
VANOC will offer Broadcasters the ability to exchange
tickets with other specialty clients, consign tickets to VANOC,
donate tickets to a VANOC-approved charity or return a
limited quantity of tickets. All such transactions will be man-
aged through the specialty client website.
An overview of the exchange, consignment, donation and
return programs is outlined below. VANOC will provide
complete ticket management guidelines prior to the launch
TICKET SALES GUIDE
of the ticket management system in 2009.
NOTE: During the seat assignment and ticket printing period 02
(an estimated 30-day period beginning in August 2009),
exchange, consignment and donation of tickets will not
be permitted. Once tickets have been received, Broadcast-
ers may continue to use the ticket management system to
manage their tickets through Games time.
WARNING: Any exchanges, resale of tickets or donation
of tickets executed outside of the VANOC-approved ticket
management system, or without the express written
consent of VANOC, will be considered unauthorized and
the tickets will be void.
a) Ticket exchange
VANOC will offer Broadcasters the ability to exchange tickets
with other specialty clients in order to allow for greater
flexibility and to assist Broadcasters in achieving their ticket
program goals. All transactions will be managed through the
specialty client website.
This website will allow Broadcasters to exchange tickets
with other specialty clients from early 2009 through
Games time.
How does it work?
· Tickets can be posted for exchange electronically
· Once an exchange is accepted, the bar code on original
tickets is invalidated and the ‘new’ tickets will appear in
the recipient’s account
· Broadcasters will be invoiced based on the tickets in their
account at the time of invoicing
· Payment for any exchanges made after the final payment
deadline must be made using a Visa credit card
· Post-Games, VANOC will provide an overall settlement to
reconcile the Broadcaster account.
NOTE: VANOC reserves the right to charge a nominal service
fee during the exchange process.
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Ticket Policies
b) Ticket consignment
Beginning in early 2009, Broadcasters may consign tickets
to VANOC at VANOC’s discretion. VANOC will, in turn, make
best efforts to sell consigned tickets on behalf of the Broad-
caster. Funds from tickets sold will be returned to the Broad-
caster account and will be reflected in the account sum-
mary. Consigned tickets that go unsold by a predetermined
deadline will remain the property of the Broadcaster.
NOTE: Ticket consignment through the specialty client
website is the only authorized method for re-selling
tickets. Consigned tickets will be sold at no more than
face value. VANOC reserves the right to charge a nominal
service fee.
c) Ticket donation
The ticket management system on the specialty client website
will allow Broadcasters to donate tickets to a VANOC-
approved charity. The selected charities will then distribute
the tickets at no cost. The Broadcaster will not receive mon-
ies for the donated tickets.
During the seat assignment and ticket printing period
(beginning in August 2009), ticket donations will not be
permitted. After the tickets have been printed, however,
Broadcasters may continue to donate tickets through the
Games-time period.
TICKET SALES GUIDE
NOTE: All printed tickets that have been consigned or
donated through the online ticket management system
will be invalidated and re-issued to the recipient party. 02
Invalidated tickets must be returned to VANOC prior to
March 30, 2010.
d) Ticket returns
VANOC will accept a maximum of five per cent of returns
once the confirmed initial allocation has been issued and until
May 1, 2009 with the expectation that Broadcasters will
return tickets as early in the process as possible. No returns
will be accepted after the May 1, 2009 deadline.
Payment information
Broadcasters will be invoiced based on the tickets in their ac-
count at time of invoicing. Post-Games, VANOC will provide
an overall settlement to reconcile Broadcaster accounts in
the event that any consignment activity has occurred since
the final payment. Please see Section 4 for more informa-
tion on invoicing, bank details and payment timeline.
2.5 Access for Persons with a Disability
VANOC is committed to providing appropriate access at all
venues for both the Olympic and Paralympic Games, including
consideration for persons with vision impairments, blindness,
hearing loss, Deafness, as well as people with mobility
and/or agility impairments.
All venues will have wheelchair accessible seating with
adjacent companion seating available. The number of
wheelchair accessible seats and spaces will vary from venue
to venue, with the goal of having at least two per cent of
seating designated as wheelchair accessible at all venues.
VANOC will communicate with Broadcasters regarding acces-
sible seating availability once venue seating is confirmed
and prior to the public sale of Olympic tickets in October
2008. Broadcasters are encouraged to make best efforts to
determine accessible seating needs by this time. Requests
for accessible seating will be treated as additional ticket
requests. As a result, they will be subject to availability and
must be made using a change request through the specialty
client website. Requests will be included in the Broadcaster
account and payment will be reflected in the My Account
section of the specialty client website.
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Ticket ordering process
3.1 How to Request Tickets
All Broadcaster ticket requests for the Vancouver 2010
Olympic Winter Games must be made through the VANOC
specialty client website. Please review the specialty client
website user guide in Appendix A.
A schedule planning document and competition schedule
by date and sport are included in Appendix C of this guide
for Broadcaster convenience. VANOC, however, recommends
downloading the session schedule and prices through the
specialty client website for the most up-to-date versions.
Documents can be downloaded in both Excel and PDF formats.
While VANOC does not require Broadcasters to request
tickets based on a ratio of Type I and Type II tickets, as in
past Games, sessions are classified as “high demand” or “low
demand” to aid the request process. Please be aware that
demand for many high demand sessions will far exceed
availability. Some sessions will be subject to limits in order
to allocate and manage the inventory fairly.
The following is an outline of the complete ticket request
process. See Section 1 for a key dates and deadlines chart.
TICKET SALES GUIDE
3.2 Initial Ticket Request Submission
VANOC will provide each Broadcaster with a username and 03
password which will allow secure access to the specialty
client website and their Broadcaster-specific customer
account. As the ticket request process is now done through
a secure website, Broadcasters can access, update and save
changes to their account from any computer with an internet
connection.
Steps of the initial ticket
request submission
NOTE: Please review requests carefully. DO NOT submit the
request until it is complete. Once submitted, a request will
be considered official and the Broadcaster will no longer
have the option to make changes to the initial request.
· Access the specialty client website using a pre-assigned
username and password (Broadcaster will be prompted to
change password during first visit)
· Update account information, if necessary
· Search for sessions and build request
· Select quantities of tickets requested
· Modify request as needed
· Changes will be saved automatically
· Submit initial request — The web-based tool allows the
generation of ticket requests in electronic format which,
when submitted to VANOC, become the official initial
ticket request. Broadcasters are encouraged to build ticket
requests, modify selections and carefully review the
complete request prior to officially submitting. Once sub-
mitted, the request will be considered official and cannot
be adjusted until the VANOC review process is complete in
August 2008.
3.3 Initial Allocation Proposal
VANOC will review initial ticket request submissions and will,
in turn, propose an allocation of tickets in September 2008.
Ticket allocations will be based on the initial request.
VANOC, however, reserves the right to make changes and
establish a maximum number of tickets that may be
allocated to Broadcasters for each sport, session or
ceremony.
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Ticket ordering process

3.4 Changes to Initial Allocation Proposal

VANOC will inform Broadcasters when any changes to the
proposed allocation may be discussed. The discussion and
change period will close on October 24, 2008.
3.5 Confirmation of Initial Allocation
VANOC will confirm the initial ticket allocation by sending an
e-mail to alert Broadcasters that the official statement of
account summary is available for viewing on the specialty
client website. The initial ticket allocation will be available no
later than November 7, 2008. From this point on, all ticket
request account information and history may be viewed on
the specialty client website.
The original ticket request submission, and all future change
requests submitted, will be kept for reference by VANOC and
Broadcasters on the specialty client website.
The new allocation information will be automatically posted
to the Broadcaster’s account on the specialty client website
and will be immediately viewable. 03
Each Broadcaster will have access to:
· The original ticket request submission
· The confirmed initial ticket allocation
· The confirmed allocation for additional tickets
· A current allocation summary and statement of account
3.8 Final Allocation Confirmation
In May 2009, VANOC will process all final additions and
changes and will formally close the ticket request account by
issuing a final allocation confirmation via e-mail. The confir-
mation, as well as all final account information and history,
will be viewable on the specialty client website.

3.6 Additional Ticket Requests 3.9 Ticket Collection and Delivery

Additional tickets may be requested from January 15, 2009
through May 1, 2009. Supplemental tickets are subject
to availability once all initial allocations have been confirmed
to all client groups. Any request for additional tickets or
changes to the confirmed initial allocation must be submitted
to VANOC by completing a change request on the
specialty client website and by submitting it to VANOC.
Broadcasters will receive an automatic confirmation
message once additional ticket requests are submitted.
All requests will be included in the “Order History” of a
Broadcaster’s account on the website. Authorization of
changes to the Broadcaster’s confirmed initial allocation is
at VANOC’s sole discretion.
Depending on the size of the ticket order, VANOC will
determine whether tickets will be delivered by courier or
collected in person. VANOC will communicate the
delivery/collection method well in advance.
In-person ticket collection: Tickets will be available for
collection starting in November 2009 at the VANOC main office
in Vancouver or at another location as determined by VANOC.
Collection appointments will be scheduled in consultation
with each Broadcaster. Tickets that are not picked up or are
lost after their collection will not be re-issued by VANOC.

3.7 Confirmation of Additional

Ticket Requests
Upon review, VANOC will alert Broadcasters via e-mail with
confirmation of requested additions and changes that have
been accepted and allocated.

VANOC reserves the right to charge a $25 CAD processing

fee for additional ticket or change requests, depending on
the number of requests submitted.

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payment information

4.1 P
 ayment Requests, Invoices
and Payments
4.2 Bank Information
Destination Bank 04
Royal Bank of Canada, Payments Centre, Toronto, Ontario
Account Payment Structure and Timeline
Payment REQUEST Amount Due Payment Due SWIFT Code: ROYCCAT2
Beneficiary: VANOC Ticketing
NOV 2008 25% JAN 30, 2009
Transit Number: 00010
APR 2009 50% MAY 15, 2009
Account Number: 1332261
JUN 2009 Balance JUL 15, 2009 NOTE: Use account number 000101332261 when wiring
funds (no breaks between the 12 digits).

Complete account statements and payment requests will be

available on the specialty client website 30 days prior to the
payment due date.

Payment details
· All requests for payment will be in Canadian dollars
· All payments must be made in Canadian dollars
· All payments must be made by bank wire transfer
·T
 he amount received by VANOC must be the amount due,
net of all bank fees
· Once final payment has been collected in July 2009,
Broadcasters will be required to pay for the purchase of
additional confirmed tickets using a Visa credit card

REMINDER: Broadcasters must confirm with their bank

that all payment amounts are free of any resulting trans-
action fees before submitting payment. The amount re-
ceived by VANOC’s bank must be the amount due.

· All tickets must be paid for in full before delivery will occur

NOTE: VANOC reserves the right to cancel all tickets allo-

cated in the event that payment is not received by the
required due date.

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5 Competition & Event Information

5.1 Discipline and

Ceremony Codes
Alpine Skiing AS
5.2 Accreditation and Prime Event Access (PEA) Sessions
A ticket must be purchased for any individual who does not have appropriate accredita- 05
tion. These ticketed guests will be seated in an area separate from accredited guests.
Bobsleigh BS Please ensure you consider ticketing requirements for any of your special guests who
Biathlon BT will not receive accreditation.
Cross-Country Skiing CC
Curling CU Prime Event Access (PEA), formerly known as Prime Event Limitation (PEL), refers to a
Freestyle Skiing FR list of high demand sessions for which even categories and populations of accredited
Figure Skating FS guests will require a spectator ticket. Further information regarding accreditation will
Ice Hockey IH be provided by VANOC at a later date.
Luge LG
Nordic Combined NC
Snowboard SB
Ski Jumping SJ Sport Sessions Number of Sessions
Skeleton SN
Speed Skating SS Figure Skating All sessions 10
Short Track Speed Skating ST
Victory Ceremony, City VC Men’s Quarterfinals
Victory Ceremony, Mountain VM Men’s Semifinals
Opening Ceremony ZO Ice Hockey Men’s Bronze Medal 9
Men’s Final
Closing Ceremony ZC
Women’s Final

Speed Skating All sessions 12

Short Track Speed Skating All sessions 5

Men’s Final
Curling 2
Women’s Final

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5.3 Ceremony Descriptions

Opening Ceremony 05
On February 12, 2010, BC Place Stadium will be filled with the pageantry and excitement
of the Olympic Opening Ceremony. Featuring the parade of athletes, Olympic
Flag raising, state-of-the-art theatrical effects, thousands of performers and the
climactic lighting of the Olympic Flame, the Opening Ceremony will officially open
the Vancouver 2010 Olympic Winter Games. Vancouver will welcome the athletes and
television viewers from all corners of the globe as we present the unique magic of
British Columbia and Canada.

Nightly Victory Ceremonies

A new approach in the nightly staging of Olympic Victory Ceremonies honouring
Olympic medal-winning athletes will be presented for the 2010 Winter Games. A first
for an Olympic Games, the Vancouver Organizing Committee for the 2010 Olympic and
Paralympic Winter Games (VANOC) will conduct Victory Ceremonies in two locations —
Vancouver and Whistler.

The Victory Ceremonies will take place simultaneously in Vancouver’s BC Place Stadium
and at the Whistler Celebration Site. The two venues will be linked via television
ensuring audiences in Vancouver can enjoy medal presentations in Whistler and vice versa.

Each night, approximately 40,000 spectators at BC Place and another 8,000 in Whistler
will pay tribute to the athletes as the IOC recognizes the day’s accomplishments in
the presence of the Olympic Flame. Following the medal presentations, the athletes’
triumphs will be honoured in each of the two venues with a celebration concert
featuring renowned entertainers.

Victory Ceremonies will be presented nightly at BC Place from February 13 to 26 and

at the Whistler Celebration Site from February 13 to 27.

The 2010 Olympic and Paralympic Winter Games mark the first time an Organizing
Committee has combined the Opening, Closing and Victory Ceremonies in one venue
— BC Place Stadium. In addition to the comfort of an indoor venue, the stadium setting
also allows VANOC to create a unified Olympic Winter Games story that unfolds in
three distinct chapters: the Opening Ceremony, the Victory Ceremonies and the
Closing Ceremony.

Closing Ceremony
The XXl Olympic Winter Games will conclude with the Closing Ceremony on
February 28, 2010, paying tribute to the achievements of the athletes, volunteers and
host communities with an unforgettable celebration. The Closing Ceremony will bid
a final farewell to the 2010 Winter Games and its participants and acknowledge the
memorable events of the previous 17 days. The Closing Ceremony will include the Flag
Handover Ceremony in which the IOC will entrust the Olympic flag to the mayor
of Sochi, Russia, host city of the 2014 Olympic Winter Games.

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Competition Events
5.4 Sport Descriptions
Alpine Skiing 05
Men’s Downhill Alpine skiing has been practiced in the European Alps for at least 150 years. In
Ladies’ Downhill addition to adapting cross-country techniques to suit their steeper slopes, alpine skiers also
Men’s Super-G found they needed slightly wider skis to go downhill safely, and developed different
Ladies’ Super-G ways to use their poles and new turning techniques to match the more vertical terrain
Men’s Giant Slalom of the high mountains.
Ladies’ Giant Slalom
The sport became increasingly popular through the early 20th century with the
Men’s Slalom
development of T-bars, tows and ski lifts, as alpine skiers no longer had to climb up a
Ladies’ Slalom
slope before skiing down.
Men’s Super Combined
Ladies’ Super Combined Alpine skiing for both men and women debuted as an Olympic sport in 1936 at
Garmisch-Partenkirchen. In 1948, separate downhill and slalom races were added. From
2010 Venue that time, super combined was not contested at an Olympic Winter Games until 1988, in
Whistler Creekside Calgary. The giant slalom was added in 1952, and the super-G in 1988.

Downhill
The downhill event features the longest course and the highest speeds in alpine skiing.
Each skier makes a single run down a single course. The fastest time determines the winner.

Super-G
Super-G, for super giant slalom, combines the speed of downhill with the more
precise turns of giant slalom. The course is shorter than downhill but longer than the
giant slalom course. Each skier makes one run down a single course. The fastest
time determines the winner.

Giant Slalom
Giant slalom is similar to the slalom, with fewer, wider and smoother turns. Each skier
makes two runs down two different courses on the same slope. Both runs take place
on the same day. Usually the first run is held in the morning and the second in the
afternoon. The times for both runs are then combined with the fastest total time
determining the winner.

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Slalom
Slalom features the shortest course and the quickest turns. As in the giant slalom,
each skier makes two runs down two different courses on the same slope. Both runs 05
take place on the same day. The times are added together and the fastest total time
determines the winner.

Super Combined
The combined event consists of one downhill run followed by one slalom run using
a shorter course. The times are added together. The fastest total time determines
the winner.

How It Works
In alpine skiing, racers can reach
speeds of more than 130 kilometres
an hour, travelling down a vertical drop
that ranges from 180 metres (slalom) to
1,100 metres (downhill) for men and
140 metres (slalom) to 800 metres
(downhill) for women. The vertical drop
is made even more difficult because of
a series of gates the skiers must pass
through. Skiers who miss a gate must
then climb back up and go through the
missed gate or be disqualified.

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Competition Events
Men’s 4 x 7.5km Relay
Women’s 4 x 6 km Relay
Biathlon
Biathlon — which combines cross-country skiing and rifle shooting — did not start as a
sport, but as a way for northern European hunters, as early as 2000 BC, to put food on 05
Men’s 10 km Sprint the table. Beginning in the mid-16th century, however, Scandinavian countries began
Women’s 7.5 km Sprint using troops on skis to defend against their enemies.
Men’s 12.5 km Pursuit
Women’s 10 km Pursuit The world “biathlon” comes from the Greek word for “two tests.” Today, biathlon consists
Men’s 15 km Mass Start of 10 separate events that involve both cross-country skiing and target shooting. The
Women’s 12.5 km Mass Start objective in biathlon is to complete the course in the least amount of time, hitting as
Men’s 20 km Individual many targets as possible to avoid time penalties.
Women’s 15 km Individual
The first world championships in biathlon were held in 1958 at Saalfelden, Austria.
Biathlon became an Olympic sport (for men only) in 1960 and debuted at the Squaw
2010 Venue Valley 1962 Olympic Winter Games. Women’s biathlon joined the Olympic Games 30
Whistler Olympic Park years later, in 1992, at the Albertville Games, in France.

Individual Start
In the individual event, men race 20 kilometres and women race 15 kilometres.
Competitors start one at a time, every 30 seconds, and ski a 4-kilometre (men) or
3-kilometre (women) loop five times. Between each loop, competitors stop four times at
the shooting range to take five shots at a target. If an athlete misses a shot, one minute
is added to his or her total time at the end of the race. The athlete with the lowest
time, which consists of a combined ski time and shooting time penalty, is the winner.

Sprint

Similar to the individual start, athletes in the sprint event start every 30 seconds.
During the sprint, women race 7.5 kilometres (3 laps of a 2.5-km loop) and men race
10 kilometres (3 laps of a 3.3-km loop). All competitors must stop twice at the shooting
range to take five shots at a target. If an athlete misses a shot, he or she must ski a lap
around a 150-metre penalty loop. The athlete with the lowest time, including penalty
loops, is the winner.

Pursuit
The top 60 finishers in the sprint event qualify for the pursuit competition with
everyone chasing the winner of the sprint event. In the pursuit event, competitors
start at intervals based on their finishing times in the sprint competition; the sprint
winner starts first while everyone else starts at intervals based on how many seconds
behind the winner they were in the sprint competition. Women race 10 kilometres
(5 laps of a 2-km loop) and men race 12.5 kilometres (5 laps of a 2.5-km loop). All
competitors must stop four times at the shooting range to take five shots at a target.
For each missed shot, an athlete must ski a penalty lap around a 150-metre loop. The
first athlete to cross the finish line wins.

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Relay
In the relay event, one by one, each member of a four-person team skis a leg (7.5 km for
men, 6 km for women), tagging the next team member at the completion of his/her leg. 05
Each athlete skis three legs and must stop twice at the shooting range. In this event,
instead of the usual five shots, each athlete is allowed an extra three bullets. If an
athlete still misses the target, the athlete must ski a 150-metre penalty lap for each
missed shot.

Mass Start
In this event (women-12.5 km, men-15 km) , the 30 best-ranked competitors start
together and must stop four times at the shooting range to take five shots at a target.
If an athlete misses a shot, the athlete must ski a lap around a 150-metre penalty loop.
To make it even more exciting, if a competitor is lapped during the competition he or
she must withdraw immediately. The first athlete to cross the finish line is the winner.

How It Works
The skiing portion of the biathlon
requires fast and physically demanding
cross-country free technique racing,
while the rifle shooting requires
accuracy and control.

When the athletes ski into the shooting

range, they must put down their ski
poles and take five shots at a metal
target located 50 metres away. Each
target has five plates, fixed in a straight
row, which the athlete must hit. The
hit area size changes depending on
whether the athlete is shooting in a
prone or standing position. When in a
prone position, the hit area is the size
of a golf ball (45 mm); standing, it’s the
size of a large grapefruit (115 mm).
A top athlete usually takes 20 to 25
seconds to aim and shoot five bullets.
Missing a target plate can be costly:
depending on the event, a missed shot
means either one minute of added time
or skiing a 150-metre penalty loop.

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Competition Events
Two-man
Four-man
Bobsleigh
The three Olympic sliding sports are bobsleigh, skeleton and luge. All three grew out of
the practice of using a sled or toboggan — a light, narrow wooden platform on runners 05
Women — to slide on snow or ice. In winter, using a sled to travel and have fun dates back some
700 years.

2010 Venue The idea of racing sleds down a steep and twisting track dates back about 150 years,
The Whistler Sliding Centre to the mid-19th century, when British tourists began tobogganing on the snowbound
roads of the Alps.

The four-man bobsleigh was on the program of the first Olympic Winter Games in
1924, in Chamonix, France. The two-man bobsleigh event joined the Olympic Games
program in 1932. Women began competing in bobsleigh for the first time in 2002, at
the Salt Lake City Olympic Winter Games.

How It Works
Today’s bobsleigh is built to be fast
and aerodynamic, with a rounded
fibreglass nose and four highly-
polished steel runners. To start, the
racers push off as fast as they can for
approximately 50 metres, then jump
into the bobsleigh for a seated descent
down the track. The driver steers down
the track, while, at the end of the run,
the brakeman stops the sled.

There are three Olympic bobsleigh

events: the men compete in
two-and four-man bobsleigh and
women in a two-person format.

In all Olympic Games events, four

heats are held over two days, with
medals being awarded to the team
with the lowest combined time,
measured to 0.01 of a second.

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Competition Events
Men’s 15 + 15 km Pursuit
Ladies’ 7.5 + 7.5 km Pursuit
Cross-Country Skiing
Paintings thought to be at least 6,000 years old, discovered in Russia in the 1930s,
show a hunter alongside some reindeer. The hunter is wearing skis, clearly illustrating 05
Men’s Individual Sprint that using two wooden slats to travel quickly on snow has been central to survival in
Ladies’ Individual Sprint cold climates for centuries.
Men’s Team Sprint
Ladies’ Team Sprint By the year 1500, the entire Swedish army was fully equipped with skis; the
Men’s 4 x 10 km Relay Norwegian army held cross-country ski competitions as early as 1767. The first civilian
Ladies’ 4 x 5 km Relay cross-country ski event took place in Tromso, located in Norway’s far north, in 1843.
Men’s 15 km Individual
Cross-country skiers competed at the first Olympic Winter Games in Chamonix, France,
Ladies’ 10 km Individual
in 1924, in 18-kilometre and 50-kilometre races for men. Ladies’ cross-country skiing
Men’s 50 km Mass Start
made its debut at the Oslo 1952 Olympic Winter Games. The cross-country skiing
Ladies’ 30 km Mass Start
technique known as skating or free technique, became a separate Olympic competitive
2010 Venue discipline at the Calgary 1988 Winter Games.
Whistler Olympic Park
Individual Start
In this event, women race 10 kilometres and men race 15 kilometres. A competitor
starts every 30 seconds, with the best skiers starting at the very end. Skiers race
against the clock. The winner is the skier with the lowest time.

Mass Start
The mass start event was introduced at the Salt Lake City 2002 Olympic Winter Games.
Skiers start simultaneously, lined up in an arrow format. The best-ranked skiers are
positioned at the arrow’s point. The ladies’ event is 30 kilometres and the men’s
event is 50 kilometres. Skiing shorter loops in this event allows competitors to pass
through the stadium every 10 to 12 minutes. The first athlete across the line
wins. It is not uncommon for 10 skiers to be fighting for the line, often resulting in a
photo finish (when the athletes cross the finish line so close together, the winner
must be determined by a photograph taken at the moment of crossing).

Pursuit
The pursuit event combines both a classic technique leg followed by a free technique
leg. Similar to the mass start event, competitors begin simultaneously, lined up in an
arrow format with the best-ranked skiers at the arrow’s point. At the race’s halfway
mark, athletes enter the stadium and change skis and poles as quickly as possible.
The women ski a 7.5-kilometre. classic course, followed by 15 kilometres of free
technique; the men ski 15 kilometres classic followed by 15 kilometres free. Short
loops ensure the competitors pass through the stadium every six to eight minutes. The
first athlete to cross the finish line wins.

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Individual Sprint
The individual sprint begins with a qualification round where skiers start in 15-second
intervals skiing one lap of the 1.2-kilometre (women) or 1.4-kilometre (men) course. 05
The top 30 finishers from this round advance to the quarter finals. The quarter-final,
semi-final and A-and B-final rounds have six skiers in each heat; the top two skiers
from each heat, and the top two fastest skiers from each round, advance to the next
round. The A-final consists of six skiers vying for the gold medal.

Team Sprint
In team sprint, teams consist of two athletes who alternate skiing the sprint course,
three times each, for a total of six laps. After an initial semi-final round, consisting of
10-15 teams in each heat, the best five teams from two semi-finals qualify for the
final round. Athletes must perform a correct exchange between laps by physically
touching their teammate without interfering or obstructing other teams. The winning
team is the first team to cross the finish line after the completion of all six laps.

How It Works Relay

In the relay event, teams of four ski the first two legs of the relay using the classic
Racers use two basic techniques in
technique, and the last two legs using free technique. The women ski four x 5-kilometre
cross-country skiing: classic technique,
legs for a total of 20 kilometres while the men ski four x 10-kilometre legs for a total
where the skis move parallel to each
of 40 kilometres. The relay begins in a mass start format with teams lined up in rows;
other through machine-groomed tracks
the exchange between skiers is similar to that in the team sprint competition. The
in the snow, and free technique, where
winning team is the first to cross the finish line after the fourth leg of the relay has
skiers propel themselves in a manner
been completed.
similar to speed skating, pushing off with
the edge of their skis. Free technique
uses shorter skis and is slightly faster
than classic — on average about eight per
cent faster over an entire race distance.

In Olympic cross-country skiing, women

compete in individual sprint, team
sprint, 10 km individual start, 15 km
pursuit, 30 km mass start and the
4 x 5-km relay. Men compete in individ-
ual sprint, team sprint, 15 km individual
start, 30 km pursuit, 50 km mass start
and the 4 x 10 km relay. The technique
used (classic versus free) in the 10 and
15 km individual start, individual sprint,
team sprint and mass start alternates
with each cycle of Olympic Games.

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Competition Events
Men’s Tournament
Women’s Tournament
Curling
The game of curling is more than 500 years old. The earliest written record of curling —
of groups of people sliding stones on frozen ponds and lochs (an arm of the sea that 05
is similar to a fjord) in competition — are found at Scotland’s Paisley Abbey and date
back to 1541.

2010 Venue Curling for men was played at the first Olympic Winter Games at Chamonix, France,
Hillcrest/Nat Bailey Stadium Park in 1924, but curling did not appear again as an official Olympic sport until the Nagano
1998 Winter Games with both men’s and women’s tournaments.

How It Works
At the Olympic Winter Games, curling
consists of two events: a women’s
tournament and a men’s tournament.
Each tournament starts with 10 curling
teams. Two teams play against each
other at a time. The game is played
on ice, and the two teams take turns
pushing 19.1-kilogram stones towards
a series of concentric rings or circles.
The object is to get the stones as close
to the centre of the rings as possible.

One game consists of 10 “ends” (similar

to innings in baseball). During each
end, each four-person team “throws”
(in fact, slides along the ice) eight
stones — two stones per person and
16 altogether. Team members sweep
the ice clean in front of each stone to
control the stone’s direction, known
as its “curl,” and the stone’s speed. The
team with the most points — more stones
closer to the centre of the rings — at the
conclusion of 10 ends, is the winner.

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Competition Events
Men’s Singles
Ladies’ Singles
Figure Skating
An American, Jackson Haines, is considered to be the founding father of modern figure
skating in the 1860s — established not in his home country, but in Vienna, Austria, 05
Ice Dancing where audiences loved his carefully choreographed, ballet-influenced style.
Pairs
Before Haines, figure skating concentrated largely on required figures — skating a
figure eight, several times exactly the same way — and movements. Haines brought in
2010 Venue musicians to play on the ice while he skated, while adding interesting costumes and
Pacific Coliseum exciting spins and pirouettes.

Figure skating was an Olympic sport before there was an Olympic Winter Games. Figure
skating first appeared at the London 1908 Olympic Summer Games with events for
pairs and singles (indoor ice rinks could be kept cold even in hot weather). Ice dancing
joined the Olympic Winter Games in 1976, when the Games were held in Innsbruck,
Austria. The compulsory figures competition was dropped from the figure skating program
prior to the Albertville 1992 Olympic Winter Games.

Singles
In singles skating, skaters must complete both a short program (maximum 2 minutes
50 seconds) of required steps, jumps, spins and combinations, and a longer free skating
program (4 minutes for ladies, 4 minutes 30 seconds for men), both set to music.
The free skate — worth two-thirds of a skater’s final score — allows the athletes to
demonstrate their creativity, innovative moves and technical difficulty.

Pairs
The pairs event follows the same format as the singles, with a compulsory short
program and a free skate (4 minutes 30 seconds). In this event, however, one male and
one female skater work in unison, incorporating lifts, throws and synchronized jumps,
spins and spirals linked harmoniously by steps and other movements.

Ice Dancing
Ice dancing is performed by a couple and is based on their rhythm, interpretation of
music and precise steps. Unlike pairs skating, ice dancing does not include overhead
lifts and jumps. Ice dancing is similar to ballroom dancing, as the skaters remain in
contact throughout most of the program.

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An ice dancing competition is made up of three parts: one compulsory dance (20 per cent),
an original dance (30 per cent) and a free dance (50 per cent). Compulsory dance is
the skating of prescribed patterns to music incorporating pre-determined rhythm and 05
tempo. Original dance and free dance are created by each couple to music of their
own choice. There are also required elements such as dance lifts, spins, synchronized
twizzles (a multi-rotational one-foot turn) and step sequences that must be included
in the composition of these programs.

How It Works
At the Olympic Games. Each of figure
skating’s four events is adjudicated by
a separate panel of 12 International
Skating Union (ISU) championship judges
using a computer scoring system to measure
the quality of each performance. Before
each event, there is a secret and random
draw to determine which judges’ scores
will form the result of the segment. Only
nine of the 12 scores are used. A new
draw is done for each segment.

During each performance the judges assign

a grade of execution (GOE) to every
element that is executed. This makes
up the technical score. At the conclusion
of each performance, the judges assign
additional program component scores
that measure the overall technical and
presentation abilities of the skater or
team. The individual or team with the
highest totals of technical and program
component scores is deemed the winner.

In addition to the panel of judges, there

is also a technical panel that determines
the name and the level of difficulty of
each element as it is performed.

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Competition Events
Men’s Aerials
Ladies’ Aerials
Freestyle Skiing
In the United States, the 1960s were a time of revolution, of young people challenging
authority and demanding change. Freestyle skiing began in that decade, when social 05
Men’s Moguls change and freedom of expression led to new and exciting skiing techniques. Originally
Ladies’ Moguls a mix of alpine skiing and acrobatics, the first freestyle skiing competition was held in
Men’s Ski Cross Attitash, New Hampshire, in 1966.
Ladies’ Ski Cross
A relative newcomer to the Olympic Winter Games program, freestyle moguls became
an Olympic medal discipline in 1992, at the Games in Albertville, France. Freestyle
2010 Venue aerials were added for the Lillehammer 1994 Olympic Winter Games. Making its Olympic
Cypress Mountain Winter Games debut in 2010, ski cross, an event within freestyle skiing, is based on a
simple concept: first across the finish line wins.

Aerials
Strategically, competitors determine their inrun location based on the type of jump
performed, their own freestyle technique and the current environmental conditions.
Correct inrun speed is critical to successful aerial performances and athletes can choose
two of many different jumps that combine back flips and twists with differing degrees
of difficulty. Athletes are judged on the quality of take off, height gained, form and
body position, and how they maintain balance upon landing. All competitors complete
two jumps in a qualification round. The 16 aerialists with the highest total scores from
the qualification round move on to the final round. In the final round, competitors
complete two more jumps in reverse order from the qualification results. The aerialist
with the highest combined score from the two final jumps wins.

Moguls
Athletes choose which of the three to four different lines they will ski down on the mogul
course. After the start signal, they ski down a steep slope and over a series of offset
large bumps (moguls) as high as 1.2 metres, spaced between three to four metres apart.
There are two sets of ‘air bumps’, one near the top of the course, the other near the
bottom, where the skiers are required to perform two different jumps of their own choice.

The goal is to ski down the course as fast as possible while performing the two jumps
without technical errors or loss of balance. Different mogul jumps include the 360- to
1080-degree spins, loops (side flips), off axis jumps, back and front flips, and flips with
twists. The jumps can incorporate different grabs or holds of the legs or skis. Skiers need
to keep their upper bodies facing straight down the hill while their lower body and skis
are constantly turning. Maintaining snow contact with the skis is an important element.

All competitors participate in a qualification round. The top 20 skiers from the round
move into the final with the start list in reverse order of the qualification results. The five
“turn” judges award points based on the quality of the skiers’ turns, making deductions
for technical mistakes. The two “air” judges determine what jump was performed, how
high they are off the jump, and the jump’s quality. Each run is timed and compared to a
pace-time set for the course, with the fast skiers being awarded more points. The skier
with the highest score in the final round wins.

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Ski Cross
Although new to the Olympic sport program, ski cross has existed as a sport since the
early days of alpine skiing competition. The “mass start” appeal of ski cross, also seen 05
in snowboard cross, sets the stage for fast and exciting competition. Not restricted
by formal structures and formats, ski cross is part of the FIS freestyle discipline. The
majority of competitors have an alpine skiing background.

The ski cross course, designed to test skiers’ skills, incorporates turns in a variety of
types and sizes, flat sections and traverses, as well as rolls, banks and ridges similar to
those found on a normal ski slope. Structures on the course resemble those found in
snowboard cross events. Physical endurance and strength play a key role in ski cross as
athletes ski four to five runs lasting 60 seconds or longer.

A timed qualification run is used to seed skiers into different heats, of four skiers each.
At the sound of the starting device, the athlete begins racing down the course. The
start, as well as the first sections before the first turn, are critical parts of the course,
as passing can easily occur here. While other passing areas are designated on the course,
interference with other skiers can lead to an athlete’s disqualification.

Each race is limited to four starters. The top half of the finishing field then moves on to
the next round in a series of quarter, semi and final rounds. During each heat, the first
two competitors to cross the finish line advance to the next heat, while the last two
competitors are ranked based on qualification times. The “big final” round determines
which athletes place first to fourth, while the “small final” determines those who rank
from fifth to eighth place.

How It Works
There are three Olympic
freestyle skiing events for
both men and women.

Tricks in freestyle skiing

include the twister, spread-eagle,
iron cross, and the helicopter
— an upright 360-degree spin.

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Competition Events
Men’s Tournament
Women’s Tournament
Ice Hockey
The word hockey comes from the old French word “hocquet,” meaning “stick.” The
British most likely brought the idea of using a stick to propel a snowball along the ice 05
of a pond or lake to North America in the 1600 or 1700s. In 1879, college students at
McGill University in Montreal organized competitions and developed the first known set
2010 Venues
of hockey rules.
General Motors Place
UBC Winter Sports Centre While men’s ice hockey was first played at the 1920 Olympic Summer Games in Antwerp,
it has been played as a winter sport ever since the 1924 Olympic Winter Games in
Chamonix. Women’s ice hockey debuted at the Nagano 1998 Olympic Winter Games.

How It Works
During the Olympic Winter Games,
eight women’s teams and 12 men’s
teams compete in round-robin
tournaments. Winning teams then
advance to the playoff rounds.

A team must not have more than six

players on the ice while play is in
progress. The object is for one team to
get the puck (a hard black rubber disc)
past the other team’s goaltender and
into the net, similar to soccer.

A regular game consists of three

20-minute periods, with a 15-minute
intermission after the first and second
periods. If a tie occurs in a game in
which a winner must be determined,
a sudden-victory overtime period is
played. During the gold medal game,
a 20-minute, sudden-victory period
is played. In the event of a tie after a
sudden-victory period, a game-winning
shoot-out determines the winner.

The 2010 Olympic Winter Games

ice hockey tournaments are played
on a North American ice surface
which is four metres narrower
than international rinks.

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Competition Events
Men’s Singles
Women’s Singles
Luge
Two athletes — Peter Minsch of Switzerland and George Robertson of Australia — tied
for first place in what was called “The Great International Sled Race” of February 12, 1883. 05
Doubles Their time: 9 minutes and 15 seconds, to slide down a four kilometre track joining the
Swiss villages of Klosters and Davos.

2010 Venue Luge races have grown considerably faster since then with refrigerated luge tracks and
The Whistler Sliding Centre aerodynamic equipment, so that speeds now regularly reach 140 kilometres an hour or
more and G-forces reach over 5G. Luge for men, women and doubles made its Olympic
debut at the 1964 Games in Innsbruck.

How It Works
In luge (the French word for “sled”),
racers begin by sitting on open
fibreglass sleds. Pulling on fixed handles
in the ice, they burst out of the start.
After this explosive start, they use
spiked gloves on the ice surface for extra
acceleration before lying down on their
backs, feet stretched out in front of
them, heads back to be as aerodynamic
as possible. Luge racers steer using their
legs and shoulders, and brake by sitting
up, putting their feet down and pulling
up on the sled runners.

The singles events consist of four heats

over two days. The individual with the
lowest combined time over the four runs
wins. Men and women compete on the
same track, but the women and doubles
begin further down the course. The
four-run format is unique to the Olympic
Winter Games and designed to reward
consistency, endurance and ability to
withstand pressure — particularly on the
second day.

The doubles event consists of two

runs over one day, with the fastest total
time determining the winner. All
events in luge are timed to the thousandth
of a second.

TICKET SALES GUIDE 28

0 5 Competition & Event Information

Competition Events
Men’s Individual NH / 15 km
Men’s Sprint LH / 7.5 km
Men’s Team LH / 4x5 km
2010 Venue
Whistler Olympic Park
Nordic Combined
Throughout Norway in the 1800s, skiers gathered each winter for a series of ski
carnivals consisting of small athletic competitions combined with some entertainment. 05
Considered the best of all the carnival athletes, a small group specialized in both
cross-country skiing, demanding endurance and strength, and ski jumping, requiring
physical strength and technical control.
Men have competed in Nordic combined individual events since the first Olympic Winter
Games in Chamonix, France, in 1924. The team event was introduced at the Calgary
1988 Winter Games, while the sprint event joined the Salt Lake City Olympic Winter
Games in 2002.

Individual
This event consists of two jumps on a “normal hill” (flights of about 105 metres in
length) followed by a 15-kilometre cross-country race.

Sprint
The sprint event is similar to the individual event except that the athletes jump on a
“large hill” (flights of about 140 metres in length), complete only one ski jump and race
7.5-kilometre cross-country course.

Team
A Nordic combined team is made up of four athletes, each taking two jumps on the
large hill. The results for each team member are added together and the team with
the highest combined score begins the cross-country race first. The four athletes then
complete a 5-kilometre cross-country relay race. The winner is the team who crosses

How It Works the finish line first after the completion of four laps.

The jumping portion occurs first followed

by a free technique cross-country race.
The break between the jumping and the
cross-country race can be as little as
35 minutes, or as long as a few hours.

Known as a “Gunderson” or pursuit

start, the jumping results generate
the starting seed for the cross-country
race that follows, with the second and
remaining athletes beginning seconds
or even minutes after the best jumper.
Using pack-racing strategies, the athletes
cluster into “trains” that chase down
other athlete trains. The winner of
the Nordic combined event is the first
athlete across the cross-country finish line.

TICKET SALES GUIDE 29

0 5 Competition & Event Information

Short Track Speed Skating

Competition Events 05
Men’s 500 m
Ladies’ 500 m
Men’s 1,000 m
Ladies’ 1,000 m
Men’s 1,500 m
Ladies’ 1,500 m
Ladies’ 3,000 m Relay
Men’s 5,000 m Relay
How It Works
Short track speed skating takes place 2010 Venue
on a 111.12-metre oval track within Pacific Coliseum
a hockey rink. Tight corners make it
difficult for skaters to maintain control. Short track speed skating is only about 100 years old and a product of North America.
The boards are covered with protective Speed skating, however, dates back to 13th century Holland.
mats and skaters wear protective gear.
Short track speed skating originated in Canada and the United States in 1905 with the
Short track speed skaters compete first known competition having taken place in 1909. By the 1920s and 30s, the sport
against each other, rather than the was gaining popularity in Great Britain, Japan, France, Belgium and Australia. While short
clock. The competition consists of a track speed skating became part of the International Skating Union (ISU) in 1967, it
series of heats with four or six athletes. wasn’t until 1976 that official ISU competitions began. In 1988, short track speed skating
The first two athletes in each heat was a demonstration event at the Calgary Olympic Winter Games. Four years later, it
advance to the next round until only four was included as a full medal event at the Albertville 1992 Olympic Winter Games.
skaters remain for the final.

The men’s and ladies’ short track relays

take place over two days and consist of
semi-final and final competitions. Eight
teams of four skaters plus a substitute
take part in the relay. The teams decide
how many laps each of their members
will race, with the understanding that
the final two laps must be covered by
the same skater. It is unusual for an
individual athlete to exceed 1.5 laps,
meaning there are some seven or eight
relay exchanges per athlete. Instead
of passing a baton, the skater on the
ice needs to only tag the next skater
to complete an exchange. In order to
maintain momentum, however, it is more
common for the next skater to crouch
and receive a push from behind.

TICKET SALES GUIDE 30

0 5 Competition & Event Information

Competition Events
Men’s
Women’s
Skeleton
Like the other sliding sports of bobsleigh and luge, the start is crucial in skeleton —
where a tenth of a second lead at the start can become three-tenths of a second by 05
the bottom of the run. These athletes train much like sprinters to develop powerful
2010 Venue legs they need to explode onto the track. But speed is not the only factor: they must
The Whistler Sliding Centre also find the best line and steer smoothly through each turn to keep their speed high.

Men’s skeleton was raced at the 1928 and 1948 Olympic Winter Games, both in St. Moritz.
Skeleton then re-appeared as a permanent Olympic sport for both men and women at
the 2002 Olympic Winter Games in Salt Lake City.

How It Works
Skeleton got its name from the sled
used — originally metal, now fibreglass
and metal — as it resembles a human
skeleton. To start, a skeleton slider
grasps the handles on either side of the
sled, runs as fast as possible for
approximately 50 metres, then dives
head first onto the sled. Sliders lie on
their stomachs and steer by shifting
their bodies very slightly.

There are two individual skeleton

events in the Olympic Games: one for
men and one for women. Both events
consist of four heats held over two
days, timed electronically to
0.01 seconds. The individual with the
lowest combined time wins.

TICKET SALES GUIDE 31

0 5
Competition & Event Information

Competition Events
Men’s Individual NH
Men’s Individual LH
Ski Jumping
The first known ski jumper was a Norwegian lieutenant named Olaf Rye, who, in 1809,
launched himself 9.5 metres in the air before an audience of other soldiers. By 1862, 05
Men’s Team LH ski jumpers like Sondre Norheim were tackling much larger jumps travelling longer
distances and competing in official ski jumping contests.

2010 Venue The desire to jump longer led to the radical new development in 1985 of V-style,
Whistler Olympic Park where a ski jumper holds his skis in a V-shaped position (instead of parallel) while in
the air. Credited with this new style was Swedish ski jumper Jan Boklöv. At the time,
most ski jumpers laughed at this innovation and Boklöv was penalized for his
unorthodox style. Eventually sport science caught up with Boklöv’s advancement and
realized that V-style produced 28 per cent more lift.

Men’s ski jumping has been part of the Olympic Winter Games since the first Games
in Chamonix, in 1924. The large hill competition was added for the Innsbruck 1964
Winter Games.

Normal Hill Individual

The normal hill individual event begins with a qualification jump on the day prior to
competition. The 15 top-ranked ski jumpers on the World Cup circuit are pre-selected
and do not necessarily have to participate in the qualification event. The remaining
athletes must rank in the top 35 to receive a start.

There are two rounds of jumps. The first round has 50 starters (15 pre-qualified and
35 qualified) with only the top 35 skiers moving on to the final round. The starting
order for the second round of competition is in reverse from the first round, leaving the
best jumps for the end.

Large Hill Individual

The large hill individual event follows the same format as the normal hill individual
competition except it is held on the large hill. Most World Cup events occur on the large
hill with only one or two normal hill competitions occurring throughout the season.

TICKET SALES GUIDE 32

0 5 Competition & Event Information

How It Works
Large Hill Team
In this event, each team is comprised of four athletes and there are two competition
rounds. In the first round, one skier from each team jumps. Then, the second skier from 05
each team jumps. Then the third, followed by the fourth.
An athlete skis down a long ramp,
referred to as the inrun, and launches In the second round, only the top eight teams from the first round compete. Similar to
into the air at speeds of up to 95 the individual events, the less proficient jumpers go first and the best jumpers go last.
kilometres per hour. Technique is The team with the highest total score over all eight jumps wins.
integral to ski jumping as athletes must
perform a very precise and well-timed
takeoff. Once in the air, jumpers assume
the V-style and adjust their position
to maximize lift and minimize drag.
Competitors are evaluated on distance
and style and while there is a very close
relationship between the two, the skier
with the longest jump will often have
the highest style points. An exception
to this can be found in the landing
portion of the jump as long jumps can
make landing in a controlled telemark
position more difficult. The quality of
landing can be a determining factor in
deciding the finishing place when the
distances are similar.

The distance ski jumpers travel in

competition is closely regulated by a
jury. At the start of the competitive
round, the jury selects a start gate that
allows the best athletes to fly close
to the maximum safe distance. All
athletes start from the same gate and,
as a result, less proficient jumpers fly a
shorter distance. Ski jumps are designed
with many start benches allowing the
jury to select the appropriate start
gate based on conditions such as wind,
temperature, humidity, snow type
and other factors that can impact the
distance a jumper flies.

TICKET SALES GUIDE 33

0 5 Competition & Event Information

Competition Events
Men’s Parallel Giant Slalom
Ladies’ Parallel Giant Slalom
Snowboard
Combining elements of surfing, skateboarding and skiing, snowboard — one of the
fastest growing sports — is the most recent addition to the Olympic Winter Games. 05
Men’s Halfpipe
Ladies’ Halfpipe The first official snowboard competition was held in Colorado in 1981.
Men’s Snowboard Cross
Two snowboard events were introduced at the Nagano 1998 Winter Games — halfpipe
Ladies’ Snowboard Cross
and individual giant slalom. Parallel giant slalom replaced individual giant slalom at the
2010 Venue Salt Lake City 2002 Olympic Winter Games and snowboard cross was introduced in
Cypress Mountain 2006, at the Torino Olympic Winter Games.

How It Works
In the halfpipe, one snowboarder at a
time performs a routine of acrobatic
jumps, twists and tricks on the inside
of a half-cylinder-shaped snow tube or
ramp while moving from one side of the
halfpipe to the other. The riders are judged
on the height and style of their tricks.

In the parallel giant slalom,

two snowboarders race head-to-head
down a course, turning through a series
of gates. The fastest goes on to the
next round. The top finishers compete
in a total of nine runs.

In snowboard cross, four racers start

in a pack down a course, racing against
each other over rolling terrain and a series
of jumps and ramps. The fastest two racers
from each heat move on to the next round.

TICKET SALES GUIDE 34

0 5 Competition & Event Information

Competition Events
Men’s 500 m
Ladies’ 500 m
Speed Skating
Speed skating emerged on the canals of Holland as early as the 13th century — a time
when iron skates on wooden soles served as a mode of transportation. Competitive 05
Men’s 1,000 m racing is known to have been held in Holland as early as 1676. In the early 19th century,
Ladies’ 1,000 m the Dutch shared the concept of speed skating with their European neighbours.
Men’s 1,500 m
Ladies’ 1,500 m Speed skating has been part of the Olympic Games since the first Winter Games were
Ladies’ 3,000 m held in Chamonix in 1924. Originally, only men took part in competition. At the Lake
Men’s 5,000 m Placid 1932 Games, however, women’s speed skating was a demonstration event and
Ladies’ 5,000 m became a full medal event at the Squaw Valley 1960 Olympic Winter Games.
Men’s 10,000 m
Speed skating is the fastest human powered, non-mechanical aided sport in the world.
Men’s Team Pursuit
Skaters can reach speeds of more than 60 kilometres per hour.
Ladies’ Team Pursuit

Team Pursuit
2010 Venue
Team pursuit was first introduced as an Olympic event at the Torino 2006 Winter
Richmond Oval
Games. In this event, two teams of three athletes begin, simultaneously, on each side
of the track. Team members take turns leading, with the remaining athletes following
closely behind the leader to take advantage of the air currents. The team completes
the race when the final team member crosses the finish line. The competition consists
of elimination rounds, leading to a final race.

How It Works
Speed skating takes place on a 400 metre
oval ice rink. Timed to one-hundredth
of a second, athletes compete in pairs,
skating counter-clockwise around the
oval and changing lanes once per lap,
to equalize the distance covered. The
skater in the outside lane has the
right-of-way at the crossover if the
skaters arrive at the changeover point
at the same time.

TICKET SALES GUIDE 35

0 5
Competition & Event Information

5.5 Tournament Descriptions

ICE Hockey Tournament Structure
Men
There will be 12 teams competing in the men’s Olympic ice
hockey tournament. The schedule will include both preliminary
round and playoff round games.
Preliminary Round: The teams will be divided into three
groups (Groups A, B and C) of four teams. These teams will play
a round robin competition, where each team will play against
each team in its group, for a total of 18 games.
Playoff Round: At the conclusion of the preliminary round,
the top four teams — the three group winners plus the best
second-place team — will get a ‘bye’ into the quarter-finals. The
05
remaining eight teams will then play sudden-death playoff
games in the qualification playoffs. The four winners from
these playoff games will advance to meet the four ‘bye’ teams
in the quarter-final games. The losing four teams will be
ranked 9th through 12th place according to the IIHF rules.
The winners of the quarter final games will advance to the
semi-final games. The losers of the quarter-final games will
be ranked 5th to 8th place according to the IIHF rules. The
winners of the semi-final games will advance to the gold medal
game; the losers will play in the bronze medal game.

QUALIFICATION PLAYOFFS QUARTERFINALS SEMIFINALS MEDALS ROUND

1st

8th
Winner Qualification Game
9 th

4th
PRELIMINARY ROUND

5th
Winner Qualification Game
Gold Medal Game
12 th

2nd Bronze Medal Game

7th
Winner Qualification Game
10th
3rd

6th
Winner Qualification Game
11th

The top nine ranked teams will be determined by the IIHF World Rankings (WR) at the conclusion of the 2008 Men’s World Champion-
ships. The remaining three teams will be determined following the Final Qualification Tournament in Februrary 2009.

TICKET SALES GUIDE 36

0 5
Competition & Event Information

Women
There will be eight teams competing in the women’s Olympic
ice hockey tournament. The schedule will include preliminary
second-ranked teams from the other group. The winners of
the semi-final games will advance to the gold medal game;
05
round games and playoff round games. the losers will play in the bronze medal game.

Preliminary Round: The teams will be divided into two groups
(Groups A and B) of four teams. These teams will play a round
robin competition, where each team will play against each
team in its group for a total of 12 games. At the conclusion
of the preliminary round, all eight teams will advance to the
playoff round.
Playoff Round: The top two teams from each preliminary
round group will advance to the semi-finals. The first-ranked
teams from each group after the preliminary round will play the
The bottom two teams from each preliminary round group will
play for positions five through eight in the final classification
games. The third-ranked teams from each group after the
preliminary round will play the fourth ranked teams from the
other group. The winners of the classification games will play
a single game to determine 5th and 6th place; the losers will
play a single game to determine 7th and 8th place.

SEMIFINALS MEDALS ROUND

1st place - Pool A

2nd place - Pool B Gold Medal Game

1st place - Pool B Bronze Medal Game

PRELIMINARY ROUND

2nd place - Pool A

FINAL CLASSIFICATION

3rd place - Pool A

4th place - Pool B Game for 5th - 6th place

3rd place - Pool B Game for 7th - 8th place

4th place - Pool A

The top six ranked teams will be determined by the IIHF World Rankings (WR) at the conclusion of the 2008 Women’s World Champi-
onships. The remaining two teams will be determined following the Final Qualification Tournament in November 2008.

TICKET SALES GUIDE 37

0 5
Competition & Event Information

Curling Tournament Structure

There are 10 men’s and 10 women’s curling teams. A round
robin will be played with the top four teams advancing to
the semi-finals. During each session of the round robin, eight
teams play simultaneously on four sheets of ice.
At the end of the round robin, in the event of a tie(s),
tie-breaker games will be played to determine which teams 05
advance to the semi-final games. The winner of each
semi-final game meets in the gold medal game. The two
teams that lose the semi-final games compete for the
bronze medal.

SEMIFINALS MEDALS ROUND

1st place
ROUND ROBIN TOURNAMENT

4th place Gold Medal Game

2nd place Bronze Medal Game

3rd place

TICKET SALES GUIDE 38

0 6
Ticket pricing and planning

6.1 V
 ancouver 2010 Olympic
Winter Games Ticket Prices
6.2 Planning Worksheet
Building a request on the specialty client website is the 06
A complete pricing guide can be found in Appendix B of safest and most accurate way to plan a 2010 Olympic
the specialty client website. Prices are also indicated Winter Games ticket program. Clients can feel confident
when using the event search function and throughout the knowing that the competition schedule is current and
request process. requests are secure and saved.

For added convenience, VANOC has provided an Excel

worksheet to help start the planning process. As a reminder,
the planning worksheet is a tool and will not be accepted
as an official ticket request. Clients should refer to the
specialty client website for the current Olympic Competition
Schedule and to build their ticket request.

The planning worksheet is located in the Info section of the

specialty client website.

TICKET SALES GUIDE 39

0 7
venues

7.1 Venue Chart

Discipline/Ceremony Venue Gross Capacity Location

07

Opening Ceremony BC Place Stadium 60,000 Vancouver

Closing Ceremony BC Place Stadium 60,000 Vancouver

Victory Ceremonies — Vancouver BC Place Stadium 60,000 Vancouver

Victory Ceremonies — Whistler Whistler Celebration Site 8,000 Whistler

Alpine Skiing Whistler Creekside 7,600 Whistler

Biathlon Whistler Olympic Park 12,000 Whistler

Bobsleigh The Whistler Sliding Centre 12,000 Whistler

Cross-Country Skiing Whistler Olympic Park 12,000 Whistler

Curling Hillcrest/Nat Bailey Stadium Park 6,000 Vancouver

Figure Skating Pacific Coliseum 14,239 Vancouver

Freestyle Skiing Cypress Mountain 12,000 West Vancouver

Ice Hockey General Motors Place 18,630 Vancouver

Ice Hockey UBC Winter Sports Centre 7,200 Vancouver

Luge The Whistler Sliding Centre 12,000 Whistler

Nordic Combined Whistler Olympic Park 12,000 Whistler

Short Track Speed Skating Pacific Coliseum 14,239 Vancouver

Skeleton The Whistler Sliding Centre 12,000 Whistler

Ski Jumping Whistler Olympic Park 12,000 Whistler

Snowboard Cypress Mountain 12,000 West Vancouver

Speed Skating Richmond Oval 8,000 Richmond

NOTE: All capacity numbers noted in the above chart are based on a maximum gross capacity per venue and do not reflect
the number of ticketed seats or spectators for a sport or venue. Capacity numbers are subject to change.

TICKET SALES GUIDE 40

 0 7 venues

BC PLACE STADIUM
OPENING CEREMONY | CLOSING CEREMONY
7.2 Venue Information
Ceremonies Venues 07
LEGEND The Opening and Closing Ceremonies for the 2010 Olympic Winter Games and the
PRICE A: LOWER LEVEL
PRICE B: UPPER LEVEL Opening Ceremony for the 2010 Paralympic Winter Games will be held in BC Place
PRICE C: UPPER LEVEL Stadium in downtown Vancouver. This will also be the site for nightly Victory
PRICE D: UPPER LEVEL
Ceremonies presentations.

BC Place Stadium will seat approximately 55,000 spectators for the Olympic and
Paralympic Ceremonies and features the largest air-supported stadium roof in North
America. The enclosed venue offers many advantages in addition to protection from
winter weather, including an unprecedented opportunity to stretch the boundaries of
ceremonies’ spectacle using state-of-the-art lighting, projection, sound and special
effects technology.

Construction Update
BC Place Stadium will receive general upgrades, including accessibility enhancements.
Preliminary venue preparation will take place starting in August 2009, with related
(
$&3&.0/:
activities scheduled around existing building uses.

BC PLACE STADIUM
OPENING CEREMONY | CLOSING CEREMONY

LEGEND
PRICE A: LOWER LEVEL
PRICE B: UPPER LEVEL
PRICE C: UPPER LEVEL
PRICE D: UPPER LEVEL

Nightly Victory Ceremony seating configuration to be determined.

Seating configuration subject to change.

TICKET SALES GUIDE 41

0 7
venues

Whistler Celebration Site

In addition to Vancouver’s BC Place Stadium, nightly Victory Ceremonies presentations
for the 2010 Olympic Winter Games will be held at an outdoor celebration plaza in 07
Whistler’s town centre.

The Whistler Celebration Site will be a legacy of the 2010 Winter Games. It will
feature a venue capacity of 8,000 during both the Olympic and Paralympic Games.
Designed to provide athletes, residents and visitors to the mountain community with
the opportunity to recognize the achievements of each day’s medal winners, the
Whistler Celebration Plaza will also provide a unique venue for the Paralympic Winter
Games Closing Ceremony.

TICKET SALES GUIDE 42

0 7 venues

GENERAL MOTORS PLACE

ICE HOCKEY
Competition Venues
Venue Description
07
General Motors Place is located on a rapid transit line in downtown Vancouver.
location Ice hockey will be staged in two venues: General Motors Place and the UBC Winter
LEGEND
Downtown Vancouver Sports Centre.
PRICE A: LOWER LEVEL
PRICE B: UPPER LEVEL
Distance PRICE
from Vancouver
C: UPPER LEVEL Construction Update
Olympic and Paralympic Village
2 km The 2010 Winter Games ice hockey tournaments will be played on North American-size
ice surfaces rather than converting to the larger international size.
Venue Capacity
18,630 Post-Games Use
Elevation This premier facility is home to the National Hockey League (NHL) Vancouver Canucks
8m and plays host to major sport and entertainment events throughout the year.

Events taking place at

General Motors Place
Men’s Tournament
Women’s Tournament

GENERAL MOTORS PLACE

ICE HOCKEY
PENALTY BOXES

LEGEND
PRICE A: LOWER LEVEL
PRICE B: UPPER LEVEL
PRICE C: UPPER LEVEL

PLAYERS’ BENCHES

LOWER LEVEL

UPPER LEVEL

Seating configuration subject to change.

TICKET SALES GUIDE 43

0 7 venues

HILLCREST/NAT BAILEY
STADIUM PARK
CURLING
Venue Description
Hillcrest/Nat Bailey Stadium Park is located in a lively Vancouver community that
includes beautiful Queen Elizabeth Park and views of the North Shore mountains. This 07
park is well-served by public transportation, including the new Canada Line.
LEGEND
Distance from Vancouver
PRICE A Construction Update
Olympic and Paralympic Village
4 km The environmental assessment has been completed and the Olympic-mode design is
nearing final completion. A construction manager has been retained for the project.
Venue Capacity Parking lot construction, site utility installations and bulk excavation are underway.
6,000 The entire project will be completed by the fall of 2008.

Elevation
Post-Games Use
74 m
After the 2010 Winter Games, the curling venue will become a multi-purpose
Events taking place at community recreation centre that will include an ice hockey rink, gymnasium, library
Hillcrest/Nat Bailey Stadium and eight sheets of curling ice. Attached to, and being constructed with the new
Park curling venue/community centre, is a new aquatic centre with a 50-metre pool and
Men’s Tournament leisure pool to be managed by the Vancouver Board of Parks and Recreation.
Women’s Tournament

HILLCREST/NAT BAILEY
STADIUM PARK
CURLING

LEGEND
PRICE A

Seating configuration subject to change.

TICKET SALES GUIDE 44

0 7 venues

PACIFIC COLISEUM
FIGURE SKATING
SHORT TRACK SPEED SKATING
Venue Description
The Pacific Coliseum at Hastings Park is at the core of one of the city’s major event
sites, only 15 minutes from the Vancouver Olympic and Paralympic Village. As home to 07
an annual fair that attracts up to 60,000 people a day, this site is very well-served by
Location public transport.
Hastings Park, Vancouver
LEGEND
PRICE A: LOWER & UPPER LEVEL Construction Update
Distance from Vancouver
PRICE B: UPPER LEVEL
Olympic and Paralympic Village
PRICE C: UPPER LEVEL The upgrades to Hastings Park are part of long-term restoration plans that began in
6.2 km
PRICE D: UPPER LEVEL 1994. Structural and cosmetic renovations will revitalize the Pacific Coliseum to
address Games and community needs. The replacement of nearly 16,000 seats at the
Venue Capacity Coliseum and the expansion of the ice surface to international size have been
14,239 completed. The balance of the building and technical changes for the Coliseum include
ice plant improvements and upgrades to washroom facilities, concession space,
Elevation
building heating ventilation air conditioning (HVAC) and dehumidification systems. All
26 m
upgrades are scheduled to be completed by the summer of 2008.
FIGURE SKATING
Men’s Singles Post-Games Use
Ladies’ Singles As the largest building within the Hastings Park complex, the Pacific Coliseum will
Ice Dancing continue to serve as a venue for diverse events such as ice shows, boxing, basketball,
Pairs hockey, concerts, large assemblies, and trade and consumer shows.
Short Track Speed Skating
Men’s 500 m
Ladies’ 500 m
Men’s 1,000 m
Ladies’ 1,000 m
Men’s 1,500 m
Ladies’ 1,500 m
Ladies’ 3,000 m Relay
Men’s 5,000 m Relay

TICKET SALES GUIDE 45

 0 7 venues
RE SKATING (MEDAL SESSIONS)

07
PACIFIC COLISEUM
SHORT TRACK SPEED SKATING
FIGURE SKATING (MEDAL SESSIONS)

LEGEND
PRICE A: LOWER & UPPER LEVEL
PRICE B: UPPER LEVEL
PRICE C: UPPER LEVEL

LOWER LEVEL

UPPER LEVEL

COLISEUM
ING (NON-MEDAL SESSIONS)

OWER & UPPER LEVEL

PPER LEVEL
PPER LEVEL
PPER LEVEL

PACIFIC COLISEUM
FIGURE SKATING (NON-MEDAL SESSIONS)

LEGEND
PRICE A: LOWER & UPPER LEVEL
PRICE B: UPPER LEVEL
PRICE C: UPPER LEVEL
PRICE D: UPPER LEVEL

LOWER LEVEL

UPPER LEVEL

Seating configuration subject to change.

TICKET SALES GUIDE 46

 0 7 venues

RICHMOND OVAL
SPEED SKATING
Venue Description
The Richmond Oval site is located on the banks of the Fraser River, 25 minutes south
of the Olympic and Paralympic Village in downtown Vancouver. The site, in the 07
Location
LEGEND northwest corner of Richmond, is across the river from Vancouver International Airport
Richmond
PRICE A and near the Richmond city centre.
PRICE B

Distance from Vancouver

Construction Update
Olympic and Paralympic Village
15 km The Richmond Oval will be an outstanding theatre for sport with a new 400-metre
track housed in a 33,750-square-metre facility. Key design elements include a
Venue Capacity state-of-the-art ice plant with superior air quality and climate controls. Facilities and
8,000 systems will include offices, timing and athlete monitoring equipment, and fitness
and strength training areas. Construction began in September 2005 with a completion
Elevation
date of fall 2008.
Sea level

Events taking place at Post-Games Use

Richmond Oval
RICHMOND OVAL After the Games, the Oval will become an international centre of excellence for
Men’s 500 m
SPEED SKATING sports and wellness. The Oval’s flexible design will allow it to be used for a variety
Ladies’ 500 m
of sport and community functions. The Oval will be the centrepiece of a major new
Men’s 1,000 m
LEGEND urban waterfront neighbourhood featuring a mix of residential, commercial and public
Ladies’ 1,000 m
PRICE A
amenities development.
PRICE B Men’s 1,500 m
Ladies’ 1,500 m
Ladies’ 3,000 m
Men’s 5,000 m TEAM PURSUIT START/FINISH
3000m & 5000m START 1000m START 1500 m START
Ladies’ 5,000 m 3000m & 5000m START 1000 m START
1500m START

Men’s 10,000 m
Men’s Team Pursuit
Ladies’ Team Pursuit
RICHMOND OVAL
SPEED SKATING

LEGEND 500m START 1000 m FINISH 10,000 m START

PRICE A TEAM PURSUIT START/FINISH FINISH LINE

PRICE B

TIMING & SCORING

Seating configuration subject to change.

TICKET SALES GUIDE 47

 0 7 venues

UBC WINTER
SPORTS CENTRE
ICE HOCKEY
Venue Description
The University of British Columbia (UBC) is located on a sprawling, oceanside campus
on Vancouver’s west side, well-served by public transport. Ice hockey and ice sledge 07
hockey will be hosted at the UBC Winter Sports Centre. Ice hockey will also take place
Location at General Motors Place.
LEGEND
University of BritishPRICE
Columbia
A
PRICE B Construction Update
Distance from Vancouver
PRICE C

Olympic and Paralympic Village Construction on this project began in April 2006. It includes refurbishing the existing
12 km competition arena and the construction of two new rinks — one will be used in training
and the other will be a new 7,000-seat competition facility. To date, the renovation to
Venue Capacity the existing rink and the construction of the new practice rink building are complete
7,200 and have been handed over to UBC. The foundations for the new main arena are
complete and the structural steel roof has been erected. The main arena is on schedule
Elevation for completion by summer 2008.
90 m
Post-Games Use
Events taking place at
UBC Winter Sports Centre Following the Games, the venue will become a recreational and high-performance
Men’s Tournament multi-sport legacy facility. The new training arena will be easily convertible to ice
Women’s Tournament sledge hockey training and competition use.

E UBC WINTER
SPORTS CENTRE
PENALTY BOXES
ICE HOCKEY

LEGEND
PRICE A
PRICE B
PRICE C

PLAYERS’ BENCHES

Seating configuration subject to change.

TICKET SALES GUIDE 48

 0 7 venues

CYPRESS MOUNTAIN
FREESTYLE SKIING — MOGULS + AERIALS
Venue Description
With spectacular views of the city of Vancouver and its harbour, the freestyle and
snowboard competition sites are located on Cypress Mountain, adjacent to the District 07
Location of West Vancouver. It is served by an excellent highway and has ample parking.
LEGEND
West Vancouver
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION
Distance from Vancouver
Olympic and Paralympic Village
30 km
MOGULS MOGULS
START START
Venue Capacity
12,000 in each of two
TAIN temporary stadiums
GULS
Elevation
900 m
SIGNED SEATING
GENERAL ADMISSION Events taking place at
Cypress Mountain
Freestyle Skiing
Men’s Aerials
AERIALS AERIALS
Ladies’ Aerials START START
Men’s Moguls
Ladies’ Moguls
Men’s Ski Cross
Ladies’ Ski Cross
Snowboard
Men’s Parallel Giant Slalom
Ladies’ Parallel Giant Slalom
Men’s Halfpipe
Ladies’ Halfpipe
Men’s Snowboard Cross
Ladies’ Snowboard Cross
CYPRESS MOUNTAIN
FREESTYLE SKIING — MOGULS + AERIALS

LEGEND
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION

MOGULS CONFIGURATION AERIALS CONFIGURATION

Seating configuration subject to change.

TICKET SALES GUIDE 49

 0 7 venues

CYPRESS MOUNTAIN
SNOWBOARD — PARALLEL GIANT SLALOM
SNOWBOARD — SNOWBOARD CROSS
Construction Update

Venue upgrades include modifications to existing runs, a new in-ground super 07

halfpipe, a full snowmaking system and water reservoir, lighting, a new freestyle site
FREESTYLE SKIING — SKI CROSS
for aerials and moguls, a re-graded parallel giant slalom (PGS) course, and the
groundwork for a snowboard cross and ski cross course. The construction process
LEGEND began in May 2006, following a comprehensive environmental review. To date, the
RESS MOUNTAIN
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION freestyle aerial and mogul coursework, including lighting, the upper half of the PGS
PARALLEL GIANT SLALOM course and the snow-making for the freestyle venue have been completed. The
RD — SNOWBOARD CROSS snowboard and ski cross venue coursework, snowboard in-ground super pipe and the
TYLE SKIING — SKI CROSS
snowmaking system for the snowboard venue and ski cross course have also been
completed. The aerial judges’ tower, the upgrade to the BC Hydro feed and all other
LEGEND improvements will be completed in 2008.
DSTAND — ASSIGNED SEATING
ROOM — GENERAL ADMISSION

START
SKI CROSS + SNOWBOARD CROSS

START
CYPRESS MOUNTAIN PARALLEL
GIANT SLALOM
SNOWBOARD — PARALLEL GIANT SLALOM
SNOWBOARD — SNOWBOARD CROSS
FREESTYLE SKIING — SKI CROSS

LEGEND
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION

START
HALFPIPE

Seating configuration subject to change.

TICKET SALES GUIDE 50

0 7 venues

CYPRESS MOUNTAIN
SNOWBOARD — HALFPIPE
Post-Games Use
Cypress Mountain is one of the most popular skiing areas in British Columbia,
attracting hundreds of thousands of visitors each year. The 2010 Winter Games upgrades 07
will enhance the Cypress experience for recreational and competitive users.
LEGEND
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION

START
SKI CROSS + SNOWBOARD CROSS

CYPRESS MOUNTAIN
SNOWBOARD — HALFPIPE

START
LEGEND PARALLEL
GIANT SLALOM
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION

START
HALFPIPE

Seating configuration subject to change.

TICKET SALES GUIDE 51

0 7 venues

WHISTLER CREEKSIDE
ALPINE SKIING
Venue Description
Consistently ranked one of the top ski resorts in North America, Whistler welcomes
more than two million visitors each year. The resort has extensive experience hosting 07
Location FIS World Cup competitions. The men’s downhill course for the 2010 Olympic Winter

LEGEND
LEGEND
Whistler Mountain Games — the Dave Murray Downhill — is a very well-respected and challenging course.

PRICE A: GRANDSTAND — ASSIGNED SEATING

PRICE A: GRANDSTAND — ASSIGNED SEATING
The ladies’ downhill course is Franz’s Run. All Paralympic alpine skiing events will also
Distance from Whistler take place on Franz’s Run.
Olympic and Paralympic Village
4.1 km
Construction Update
Venue Capacity Improvements include contouring and reshaping of the men’s and women’s downhill
7,600 Olympic capacity courses, additions to the existing snowmaking system and an enhanced reservoir for
6,000 Paralympic capacity snowmaking. Improvements began in summer 2006 and were completed in the fall of
2007. To date, 90 per cent of the course work has been completed, 100 per cent of the
Elevation snowmaking pipework has been installed, the high voltage power distribution is
810 m (finish area) substantially complete, and the main pump station has been completed. In fall 2007,
the snowmaking system and course grading was finished and the skier underpasses
Events taking place at
Whistler Creekside were constructed. Temporary structures for the Games will be set up in August 2009.
Men’s Downhill
Ladies’ Downhill Post-Games Use
Men’s Super-G Whistler Creekside will continue to offer a world-class ski area to recreational skiers.
Ladies’ Super-G It will be a site for future international competitions and Canadian team training.
Men’s Giant Slalom
Ladies’ Giant Slalom
Men’s Slalom
Ladies’ Slalom
Men’s Super Combined
Ladies’ Super Combined
WHISTLER CREEKSIDE
ALPINE SKIING

FINISH LINE
LEGEND
PRICE A: GRANDSTAND — ASSIGNED SEATING

Seating configuration subject to change.

TICKET SALES GUIDE 52

0 7 venues

WHISTLER OLYMPIC PARK

BIATHLON
CROSS-COUNTRY SKIING
Venue Description
The compact two-square-kilometre Olympic Games core area includes three separate
stadiums located about 500 metres apart. Approximately 14 kilometres of competition 07
NORDIC COMBINED trails for cross-country skiing (two separate five km loops) and biathlon (one four km
SKI JUMPING
loop) have been constructed. Two ski jumps (normal hill and large hill) will be visible
Location to all visitors as they enter the venue. An additional 20-25 kilometres of recreational
LEGEND
Callaghan Valley trails will cover spectacular cross-country ski terrain next to the Olympic Games core area.
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION
Distance from Whistler Olympic All Paralympic cross-country skiing and biathlon events will start and finish from the
and Paralympic Village Olympic cross-country stadium and will use parts of both the Olympic cross-country
15 km and biathlon competition trails. A temporary and portable 10-metre biathlon range
will be set up in the stadium for the biathlon events. Paralympic competition courses
Venue Capacity include a five-kilometre course for the standing classes and a 3.75-kilometre course for
12,000 in each of three temporary the sit-ski classes.
stadiums/6,000 Paralympic capacity
Construction Update
Elevation
850 m — 910 m The construction project involves the competition facilities as described above,
technical sport buildings at each of the three stadiums, sewer/water/power services,
access roads, internal roads, parking lots, a day lodge and other related infrastructure
facilities. Construction of the permanent elements of the Whistler Olympic Park began
in April 2005 and were completed in the fall of 2007. Temporary construction and
facilities for the 2010 Games will commence in summer 2009.

Post-Games Use
Whistler Olympic Park will be a legacy for the enjoyment of local residents, visitors and
athletes both recreationally and at a high performance level.

TICKET SALES GUIDE 53

0 7 venues
VENUE NAME HERE

WHISTLER OLYMPIC PARK

BIATHLON
CROSS-COUNTRY SKIING
GRANDSTAND – ASSIGNED SEATING
STANDING ROOM

07
NORDIC COMBINED
Biathlon
SKI JUMPING
LEGEND

Men’s 4x7.5km Relay

BIATHLON

Women’s 4x6 km Relay

Men’s 10LEGEND
km Sprint
D
Women’s
PRICE A: GRANDSTAND 7.5SEATING
— ASSIGNED km Sprint OAR
REB
PRICE B: STANDING ROOM — GENERAL ADMISSION SCO
Men’s 12.5 km Pursuit
Women’s 10 km Pursuit
WHISTLER OLYMPIC PARK
Men’s 15 km Mass Start

OP
LO
Women’s 12.5 km Mass Start
BIATHLON

Y
LT
CROSS-COUNTRY SKIING
Men’s 20 km Individual

NA
PE
Women’s NORDIC
15 kmCOMBINED
Individual
SKI JUMPING
E
NG
RA

LEGEND
N
LO

PRICE A: GRANDSTAND — ASSIGNED SEATING

TH

T
AR
BIA

PRICE B: STANDING ROOM — GENERAL ADMISSION

SH ST
NI
FI
BOARD
VIDEO

TICKET SALES GUIDE 54

0 7 venues

WHISTLER OLYMPIC PARK

CROSS-COUNTRY SKIING
NORDIC-COMBINED (CROSS-COUNTRY) 07

Cross-Country Skiing
Men’s 15 + 15 km Pursuit
Ladies’ 7.5 + 7.5 km Pursuit
LEGEND
Men’s
PRICE A: GRANDSTAND Individual
— ASSIGNED Sprint
SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION
Ladies’ Individual Sprint
Men’s Team Sprint

FINISH
Ladies’ Team Sprint
Men’s 4 x 10 km Relay
Ladies’ 4 x 5 km Relay
WHISTLERMen’s OLYMPIC PARK
15 km Individual
Ladies’10 kmBIATHLON
Individual
CROSS-COUNTRY
Men’s 50 km Mass SKIING
Start
NORDIC COMBINED
Ladies’ 30 km Mass Start

START
SKI JUMPING

LEGEND
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION
AME HERE

ND – ASSIGNED SEATING

TICKET SALES GUIDE 55

ROOM
RY
 0 7 venues

WHISTLER OLYMPIC PARK

NORDIC COMBINED (SKI JUMPING)
SKI JUMPING 07

Nordic Combined
Men’s Individual NH LEGEND
/ 15 km
PRICE A: GRANDSTAND — ASSIGNED SEATING START GATES START GATES
Men’s Sprint LH / 7.5 km
PRICE B: STANDING ROOM — GENERAL ADMISSION LARGE HILL LARGE HILL
Men’s Team LH / 4x5 km

Ski Jumping START GATES START GATES

NORMAL HILL NORMAL HILL
Men’s Individual NH
WHISTLER OLYMPIC PARK
Men’s Individual LH
NORDIC COMBINEDMen’s
(SKI JUMPING)
Team LH
SKI JUMPING

YMPIC PARK WHISTLER

LEGEND OLYMPIC PARK
AL HILL SKI JUMPING
PRICE A: GRANDSTAND — ASSIGNED SEATING — NORMAL HILL
PRICE B: STANDING ROOM — GENERAL ADMISSION

LEGEND
D — ASSIGNED SEATING PRICE A: GRANDSTAND — ASSIGNED SEATING
OOM — GENERAL ADMISSION PRICE B: STANDING ROOM — GENERAL ADMISSION

D VID D VID
OAR EOB OAR EOB
REB OAR REB OAR
SCO D SCO D

NORMAL HILL CONFIGURATION LARGE HILL CONFIGURATION

Seating configuration subject to change.

TICKET SALES GUIDE 56

 0 7 venues

THE WHISTLER
SLIDING CENTRE
BOBSLEIGH | LUGE | SKELETON
Venue Description
Located on Blackcomb Mountain in the resort of Whistler, the new sliding track is
integrated into Whistler’s long-term resort development plans. The Whistler Sliding 07
Centre will showcase sliding sports to the public. Its location near several of the
resort’s world-class hotels will attract many tourists, providing a sustainable revenue
Location
LEGEND
stream that will support the Centre’s long-term operations.
Blackcomb
PRICE A: GRANDSTAND Mountain
— ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION
PRICE B: GRANDSTAND — GENERAL ADMISSION
Distance from Whistler Construction Update
Olympic and Paralympic Village
The project features construction of a new 1,458 m competitive combined bobsleigh,
14 km
luge and skeleton sliding track, refrigeration facilities, support buildings and an
Venue Capacity access road. Construction began in June 2005 and the facility became operational in
12,000 December 2007. The Whistler Sliding Centre will play host to the Canadian national
team camps in March 2008.
Elevation The public will be welcomed to the facility by the following operating season.
935 m (top) – 785 m (bottom)
Post-Games Use
Events taking place at
the Whistler Sliding Centre The Whistler Sliding Centre will be operated under the direction of the Whistler Legacy
Bobsleigh Society, supported by an endowment trust established by the federal and provincial
Two-man governments as part of their 2010 Winter Games venues investment. This high-performance
Four-man competition centre will introduce sliding sports to the area’s many visitors.
Women’s
Luge
WHISTLER SLIDING CENTRE Men’s Singles MEN’S START

BOBSLEIGH | LUGE | SKELETON

Women’s Singles
Doubles
LEGEND
Skeleton
THE WHISTLER
PRICE A: GRANDSTAND — ASSIGNED SEATING WOMEN’S START

Men’s
PRICE B: STANDING ROOM — GENERAL ADMISSION

SLIDING CENTRE
PRICE B: GRANDSTAND — GENERAL ADMISSION
Women’s
BOBSLEIGH | LUGE | SKELETON

LEGEND
PRICE A: GRANDSTAND — ASSIGNED SEATING
PRICE B: STANDING ROOM — GENERAL ADMISSION
PRICE B: GRANDSTAND — GENERAL ADMISSION

WEIGH BUILDING

FINISH

Seating configuration subject to change.

TICKET SALES GUIDE 57

0 7
venues

7.3 Venue Location Maps

07

Whistler

VANCOUVER AND WHISTLER

SPORT VENUES SITES SPORTIFS

ALPINE SKIING SKI ALPIN

Squamish BIATHLON BIATHLON

BOBSLEIGH BOBSLEIGH
und

CROSS-COUNTRY SKIING SKI DE FOND

Howe So

CURLING CURLING

FIGURE SKATING PATINAGE ARTISTIQUE

FREESTYLE SKIING SKI ACROBATIQUE

ICE HOCKEY HOCKEY SUR GLACE

ICE SLEDGE HOCKEY HOCKEY SUR LUGE

LUGE LUGE

NORDIC COMBINED COMBINÉ NORDIQUE

Cypress Mountain
SHORT TRACK SPEED SKATING PATINAGE DE VITESSE SUR COURTE PISTE

SKELETON SKELETON

SKI JUMPING SAUT À SKI

SNOWBOARD SURF DES NEIGES

English Bay SPEED SKATING PATINAGE DE VITESSE

WHEELCHAIR CURLING CURLING EN FAUTEUIL ROULANT

games Infrastructure
infrastructure des jeux
Vancouver OPENING CEREMONIES CÉRÉMONIES D’OUVERTURE

OLYMPIC VICTORY CEREMONIES CÉRÉMONIES DE REMISE DES MÉDAILLES

OLYMPIC VILLAGE VILLAGE OLYMPIQUE

PARALYMPIC VILLAGE VILLAGE PARALYMPIQUE

OLYMPIC CLOSING CEREMONY CÉRÉMONIE DE CLÔTURE OLYMPIQUE

Richmond
PARALYMPIC CLOSING CEREMONY CÉRÉMONIE DE CLÔTURE PARALYMPIQUE

PRESS CENTRE CENTRE DE PRESSE

INTERNATIONAL BROADCAST CENTRE CENTRE INTERNATIONAL DE RADIO ET TÉLÉVISION

AIRPORT AÉROPORT

MAIN HOTEL AREA ZONE DES PRINCIPAUX HÔTELS

TICKET SALES GUIDE 58

0 7
venues

To Whistler
Vers Whistler
07

Grouse Mountain
Horseshoe
Bay
Cypress
Mountain

North Vancouver
West Vancouver

Stanley
English Bay Park

Downtown
Centre-ville

UBC

Vancouver

METRO VANCOUVER

Vancouver SPORT VENUES SITES SPORTIFS

International Airport
CURLING CURLING
Aéroport international
de Vancouver FIGURE SKATING PATINAGE ARTISTIQUE

FREESTYLE SKIING SKI ACROBATIQUE

ICE HOCKEY HOCKEY SUR GLACE

Richmond ICE SLEDGE HOCKEY HOCKEY SUR LUGE

SHORT TRACK SPEED SKATING PATINAGE DE VITESSE SUR COURTE PISTE

SNOWBOARD SURF DES NEIGES

SPEED SKATING PATINAGE DE VITESSE

WHEELCHAIR CURLING CURLING EN FAUTEUIL ROULANT

games Infrastructure
infrastructure des jeux
OPENING CEREMONIES CÉRÉMONIES D’OUVERTURE

OLYMPIC VICTORY CEREMONIES CÉRÉMONIES DE REMISE DES MÉDAILLES

OLYMPIC VILLAGE VILLAGE OLYMPIQUE

PARALYMPIC VILLAGE VILLAGE PARALYMPIQUE

OLYMPIC CLOSING CEREMONY CÉRÉMONIE DE CLÔTURE OLYMPIQUE

PRESS CENTRE CENTRE DE PRESSE

INTERNATIONAL BROADCAST CENTRE CENTRE INTERNATIONAL DE RADIO ET TÉLÉVISION

AIRPORT AÉROPORT

MAIN HOTEL AREA ZONE DES PRINCIPAUX HÔTELS

TICKET SALES GUIDE 59

0 7
venues

07

Blackcomb Whistler
Mountain Mountain

Callaghan Valley

Whistler Village

WHISTLER
Whistler
Creekside SPORT VENUES SITES SPORTIFS
ALPINE SKIING SKI ALPIN

BIATHLON BIATHLON

BOBSLEIGH BOBSLEIGH

CROSS-COUNTRY SKIING SKI DE FOND

LUGE LUGE

NORDIC COMBINED COMBINÉ NORDIQUE

To Vancouver SKELETON SKELETON

Vers Vancouver
SKI JUMPING SAUT À SKI

games Infrastructure
infrastructure des jeux
OLYMPIC VICTORY CEREMONIES CÉRÉMONIES DE REMISE DES MÉDAILLES

OLYMPIC VILLAGE VILLAGE OLYMPIQUE

PARALYMPIC VILLAGE VILLAGE PARALYMPIQUE

PARALYMPIC CLOSING CEREMONY CÉRÉMONIE DE CLÔTURE PARALYMPIQUE

PRESS CENTRE CENTRE DE PRESSE

INTERNATIONAL BROADCAST CENTRE CENTRE INTERNATIONAL DE RADIO ET TÉLÉVISION

MAIN HOTEL AREA ZONE DES PRINCIPAUX HÔTELS

TICKET SALES GUIDE 60

0 7
venues

7.4 Venue Distance Chart

WSC WCR WNC CYM GMP PAC HIL ROO UBC KIL TLR OFH YVR STA WCP MMC WMC VVL WVL VHQ WHQ BRT YXX ZBB 07
The Whistler
WSC 6.3 24.5 126 125 129 129 138 135 136 134 123 137 125 2.6 125 2.6 126 10 130 10 132 190 154
Sliding Centre

WCR Whistler Creekside 6.3 18.3 120 119 123 123 132 129 130 128 116 131 119 4.3 118 4.4 120 4.1 124 4 126 183 148

Whistler
WNC 24.5 18.3 117 116 120 120 129 126 127 125 113 128 116 22.5 119 25 117 14.7 121 14.6 132 180 145
Olympic Park

CYM Cypress Mountain 126 120 117 29 33 32 42 38 40 38 26 41 29 124 27.2 124 30 116 34 116 35.6 93 57

GMP General Motors Place 125 119 116 29 6.6 4.8 15 12 10 6 2.9 14 0.5 123 2.8 123 2.4 115 7.8 115 3.3 67 29

PAC Pacific Coliseum 129 123 120 33 6.6 9.1 20 18 8.3 5 7.3 20 5.7 127 5.6 127 6.2 119 3.4 119 3.1 63 32

Hillcrest/Nat Bailey
HIL 129 123 120 32 4.8 9.1 11 12 6.3 4.3 6.6 10 4.7 127 6.1 127 3.7 119 8.9 119 6.1 71 25
Stadium Park

ROO Richmond Oval 138 132 129 42 15 20 11 17 13 15 16 7.3 15 136 15.5 136 14 129 19 129 16.4 74 21

UBC Winter
UBC 135 129 126 38 12 18 12 17 17 14 12 17 13 133 12 132 12 125 18 125 15.4 79 33
Sports Centre

KIL Killarney Centre 136 130 127 40 10 8.3 6.3 13 17 4.3 12 13 9.3 134 10.7 134 7.6 126 6.5 126 7.3 60 24

TLR Trout Lake Centre 134 128 125 38 6 5 4.3 15 14 4.3 7.7 14 5.4 132 6.8 132 4.4 124 4.8 124 2.5 62 26

OFH Olympic Family Hotel 123 116 113 26 2.9 7.3 6.6 16 12 12 7.7 15 2.8 120 1.4 120 4.1 113 9.7 113 5.5 69 31

Vancouver
YVR 137 131 128 41 14 20 10 7.3 17 13 14 15 14 135 14.9 135 13 128 18 128 17.8 77 24
International Airport

STA BC Place Stadium 125 119 116 29 0.5 5.7 4.7 15 13 9.3 5.4 2.8 14 123 3.5 123 1.6 115 7.1 115 4.1 68 29

Whistler
WCP 2.6 4.3 22.5 124 123 127 127 136 133 134 132 120 135 123 121 0.1 124 8.2 128 7.8 130 187 152
Celebration Site

Main Media Centre

MMC 125 118 119 27.2 2.8 5.6 6.1 15.5 12 10.7 6.8 1.4 14.9 3.5 121 123 3 114 8.6 114 4.6 68 30
Vancouver

Whistler Broadcast and

WMC 2.6 4.4 25 124 123 127 127 136 132 134 132 120 135 123 0.1 123 124 8.3 128 8.1 130 187 152
Press Centre

Vancouver
VVL Olympic Village & 126 120 117 30 2.4 6.2 3.7 14 12 7.6 4.4 4.1 13 1.6 124 3 124 117 6.7 117 3.6 68 28
Paralympic Village

Whistler
WVL Olympic Village & 10 4.1 14.7 116 115 119 119 129 125 126 124 113 128 115 8.2 114 8.3 117 120 0.3 122 180 144
Paralympic Village

VANOC HQ
VHQ 130 124 121 34 7.8 3.4 8.9 19 18 6.5 4.8 9.7 18 7.1 128 8.6 128 6.7 120 120 2.5 61 32
Vancouver

WHQ Whistler Office 10 4 14.6 116 115 119 119 129 125 126 124 113 128 115 7.8 114 8.1 117 0.3 120 122 180 144

BRT Britannia Centre 132 126 132 35.6 3.3 3.1 6.1 16.4 15.4 7.3 2.5 5.5 17.8 4.1 130 4.6 130 3.6 122 2.5 122 64 27.6

WARNING: driving distance and time actually experienced may differ from the information
provided in these tables depending on the actual route followed as well as the actual driving
condition encountered.

TICKET SALES GUIDE 61

0 8
luxury SUITES

8.1 Venue and Suite Information

A private suite for the Vancouver 2010 Olympic Winter Games
is a unique entertainment opportunity. Guests will enjoy
the best views of Games competitions and ceremonies in
privacy and comfort along with extensive catering options
to further enrich the Olympic experience.
Detailed suite information and updates are also located in 08
the Suites section of the specialty client website. Alerts
regarding changes to the overall competition schedule will
be sent by e-mail.

Suite Pricing*
venue Type venue level capacity suite price

BC Place stadium Type 1 3 12 $63,600

Opening, Closing, Nightly
Type 2 3 14 $74,200
Victory Ceremonies
Type 3 3 16 $ 84,800

Type 4 3 18 $95,400

Team Suite 3 32 $113,600

Skybox 3 70 TBD

Gallery Lounge 3 75 TBD

Balcony 3 35 $124,250

Goal Post 3 35 $124,250

Club Suite 3 40 TBD

President’s Club 3 90 TBD

General Motors Place Private Suites 2 20 $231,000 – $264,000

Ice Hockey
Sports Lounges 4 70 TBD

Private Suites 5 18 $133,650 - $148,500

Private Suites 5 24 $178,200 – $198,000

Private Suites 5 34 $252,450

Pacific Coliseum Private Suites 3 14 $115,500

Figure Skating
Short Track Speed Skating

Suite price and capacity are subject to change. Suite capacity includes the maximum designated number of tickets for that suite for
all events held in that venue. Capacity includes seating and standing room tickets. Suite pricing does not include food and beverage.
All prices in Canadian Dollars.

TICKET SALES GUIDE 62

0 8
SUITES

8.2 Competition Schedule

Please note that the competition schedule is subject to
8.3 Request Process and Timeline*

key dates
08
change — refer to the Suites Competition Schedule in the
Suites section of the specialty client website for the most
up-to-date schedule. Initial suite request FEB 11, 2008 – MAY 16, 2008

Suite order deadline NOV 21, 2008

Order confirmation,
DEC 15, 2008
invoicing and contract

First payment deadline

JAN 30, 2009
(25% deposit)

Final payment deadline

MAY 15, 2009
(balance)

Ticket delivery Beginning NOV 2009

*Suite sales timeline is subject to change.

A complete Olympic Games suites information package is

available in the Suites section of the specialty client
website. Please direct any immediate questions to
ticketsales@vancouver2010.com or submit questions on
the Suites page of the specialty client website.

TICKET SALES GUIDE 63

0 9
the cultural olympiad
9.1 2010 Cultural Olympiad
The Cultural Olympiad comprises the artistic and cultural
programming held in conjunction with the Olympic and
Paralympic Games. It is an arts festival featuring events
from a wide spectrum of artistic disciplines intended
to entertain the public and convey a specific image of the
Host Country.
As established by the Olympic Charter and the Host City
Contract, the main aim of the project is to promote the
specific culture of the host country, to further international
relations and friendship between peoples, and to
reinforce the link between sport and culture as the principle
theme of Olympism.
As part of the 2010 Cultural Olympiad program, VANOC’s
role is to:
· stage events
· c o-ordinate third party artistic proposals, combining these
in a single schedule making up the Cultural Olympiad
· define and protect the Cultural Olympiad logo
· manage the coordinated images
· manage official merchandise
Working in partnership with the artistic community, the
Cultural Olympiad will highlight some of the most diverse
talent from across British Columbia, Canada and the world,
including contemporary and classical music, theatre, dance,
media, literary, visual, interdisciplinary, culinary, street and
Aboriginal art.
TICKET SALES GUIDE
9.2 Key Dates and Components of the
2010 Cultural Olympiad
09
Olympic and Paralympic Arts Festival
Extensive programming is planned for Cultural Olympiads
in 2008 and 2009. Information regarding the 2008 Cultural
Olympiad is currently available online at vancouver2010.com
with 2009 Cultural Olympiad information being announced
at a later date. In 2010, the Cultural Olympiad will reach its
crescendo with the Olympic and Paralympic Arts Festival — a
multifaceted “Festival of Festivals” presenting a top calibre,
full spectrum arts and entertainment program featuring the
best from Canada and the world.
Olympic Arts Festival January 22 – February 28, 2010
Paralympic Arts Festival March 12 – March 21, 2010
Together, the festivals will include:
· more than 350 ticketed and 400 free performances
and exhibitions
· more than 50 indoor and outdoor venues in Vancouver
and Whistler
· a full range of venues ranging from intimate clubs to
spectacular concert halls and galleries
· free “Live Sites” and street arts throughout downtown
Vancouver and Whistler
· an expected attendance of up to 250,000 for ticketed
events and more than 1.5 million for free events
· a nationally televised opening gala with an online presence
· a national touring program reaching key markets
across Canada
· extensive online programs, including user-generated
content
· co-production with regional and national arts and cultural
organizations
9.3 Purchase Information and Contacts
For up-to-date event information, and to purchase tickets
online, visit vancouver2010.com/culturalolympiad. Due to
the unique partnerships between VANOC and the local and
national arts community, ticketing will be handled by the
individual participating organizations.
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introduction to the paralympic winter games

Opening Ceremony
10.1 Overview
Every four years, the Paralympic Winter Games bring together the world’s best athletes 10
Location with a disability. In 2010, the city of Vancouver and the mountain resort of Whistler
BC Place Stadium will play host to over 600 athletes from 40 nations during the 10-day event, which
promises to be an inclusive celebration of sport and culture.
Date
March 12, 2010 Don’t miss your chance to watch history being made as Canada stages its first-ever
Paralympic Winter Games. Exciting competition and affordable tickets make the Paralympic
Closing Ceremony
Winter Games the foremost sporting event for the world’s elite athletes with a disability.
Location Let yourself be inspired by the spirit of these athletes, whose stories encourage all of
Whistler Celebration Site us to dream bigger and reach further than ever imagined.
Date
March 21, 2010

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introduction to the paralympic winter games

Alpine Skiing

2010 venue
Whistler Creekside
In Paralympic alpine skiing, athletes can reach speeds of more than 100 kilometres an
hour while racing down a vertical drop of ranging from 120 to 800 metres.

Athletes are classified as standing, sitting or visually impaired, and compete against
10
other athletes with a similar disability. Skiers with a visual impairment use the same
equipment as able-bodied skiers, but ski with a guide. Skiers with locomotive disabilities
Competition events may use the same equipment as able-bodied skiers. In place of ski poles, some athletes
Men’s Downhill will use outriggers — short ski blades on the poles’ end that help the skier with balance.
Women’s Downhill Sitting skiers use a mono-ski, also known as a sit-ski.
Men’s Super-G
Women’s Super-G The super combined event for both men and women will be making its Paralympic debut
Men’s Giant Slalom at the Vancouver 2010 Paralympic Winter Games. Super combined consists of one
Women’s Giant Slalom downhill run, followed by two slalom runs on a shorter course. Run times are added
Men’s Slalom together and the fastest total time determines the winner.
Women’s Slalom
Men’s Super Combined
Women’s Super Combined

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introduction to the paralympic winter games

Biathlon

2010 venue
Whistler Paralympic Park
Biathlon combines cross-country skiing and rifle shooting similar to Olympic biathlon
competitions. Paralympic athletes, however, always shoot from a prone position at a
target located 10 metres away. 10
Athletes are classified as standing, sitting or visually impaired and compete against
other athletes with a similar disability. Skiers with a visual impairment use the same
Competition events equipment as able-bodied skiers, but ski with a guide. Standing skiers have a
Men’s Pursuit locomotive disability and use the same equipment as able-bodied skiers. Sitting skiers
Women’s Pursuit use a sit-ski.
Men’s 12.5 km
Women’s 10km Visually-impaired skiers use an acoustic system for shooting, using different tones in
Women’s 12.5 km aiming the rifle toward the bull’s eye.

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10 introduction to the paralympic winter games

Cross-Country Skiing

2010 venue
Whistler Paralympic Park
Using classic or free techniques. athletes compete in short, middle and long distance
events (ranging from 2.5 km to 20 km), or team relays.

Athletes are classified as standing, sitting or visually impaired and compete against other
10
athletes with a similar disability. Skiers with a visual impairment use the same
Competition events equipment as able-bodied skiers, but ski with a guide. Standing skiers have a locomotive
Men’s Relay (1 x 4 km + 2 x 5 km) disability and use the same equipment as able-bodied skiers. Sitting skiers use a sit-ski.
Women’s Relay (3 x 2.5 km)
Men’s Sprint
Women’s Sprint
Men’s 10 km
Women’s 5 km
Men’s 15 km
Women’s 10 km
Men’s 20 km
Women’s 15 km

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introduction to the paralympic winter games

Ice Sledge Hockey

2010 venue
UBC Winter Sports Centre
Ice sledge hockey follows all the International Ice Hockey Federation rules, with a few
minor modifications.

Instead of standing on skates, players sit on aluminum or steel sledges fitted with two
10
blades, while gripping two double-ended sticks, one in each hand. One end of the stick
has a sharp pick used to propel the sledge; the other has a curved blade to pass and
Competition events
shoot the puck.
Men’s Tournament
Eight ice sledge hockey teams compete in round-robin tournaments with winning teams
advancing to playoff rounds. A regular game consists of three 15-minute periods.

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introduction to the paralympic winter games

Wheelchair Curling

2010 venue
Hillcrest/Nat Bailey
Wheelchair curling is a relatively new sport that made its Paralympic debut at the
Torino 2006 Paralympic Winter Games. The event consists of a single tournament, with
team’s comprised of both male and female athletes. 10
Stadium Park Wheelchair curling takes place on the same sheets of ice as Olympic curling and uses
the same stones. The main difference between Olympic and Paralympic curling is there
is no sweeping allowed in wheelchair curling, making the strategy and finesse of each
Competition events throw of the utmost importance. The stones must be thrown while the player’s wheelchair
Mixed tournament is stationary. To throw the stone, players may use their hands or an extended cue that
can be attached to the stone’s handle to push it along the ice.

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1 0
introduction to the paralympic winter games

10.2 Paralympic Games Venues

Paralympic Winter Sports 2010 Venue

10.4 Key Dates and Contact Information

date action
10

Alpine Skiing Whistler Creekside

Ticket sales guide and Authorized Ticket
OCT 2008 Reseller (ATR — otherwise known as Official
Cross-Country Skiing Whistler Paralympic Park
Ticket Agent) agreements distributed

Biathlon Whistler Paralympic Park

Ice Sledge Hockey UBC Winter Sports Centre National Paralympic Committees
JAN 2009
return ATR contracts to VANOC
Wheelchair Curling Hillcrest/Nat Bailey Stadium Park

Specialty clients submit Paralympic Winter

APR 2009
Games ticket order to VANOC

10.3 Quick Facts

MAY 2009 Allocation confirmation

Paralympic Winter
MAR 12–21, 2010
Games dates

Paralympic
Torch Relay
Number of
Paralympic athletes
and team officials
Countries participating in
Vancouver 2010 Paralympic
Winter Games
Estimated number of
media representatives
Estimated number
of Paralympic Winter Games
volunteers
Number of Paralympic
winter sports
MAR 1–12, 2010 TBC
For general Vancouver 2010 Paralympic Winter Games ticket
inquires and assistance, please contact:
1,350 (projected)
ticketsales@vancouver2010.com
or
40+ VANOC Ticketing
400-3585 Graveley Street, Vancouver, BC V5K 5J5
CANADA
1,300
John Bellefeuille
Manager, Ticket Sales
5,000 Tel: +1 778 328 2014
Fax: +1 778 328 2011
john_bellefeuille@vancouver2010.com
5

Number of Paralympic
64
medal events

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11
SPECTATOR POLICIES
All spectators will be required to abide by the rules and regulations
set by VANOC and the competition venue management.
11.1 Admission
(a) A Ticket to a Session is a revocable license to the
Ticket Bearer from VANOC to be a spectator at
that Session. The Account Holder has the sole
responsibility for complying (or causing the Ticket
Bearer to comply) with the Venue Code of Conduct
set out below, and VANOC reserves the unre-
stricted right to terminate the license granted by a
Ticket, without cause and for any reason, including
any of the reasons outlined in this Agreement, im-
mediately and without having to make any refund
to the Account Holder or to the Ticket Bearer or to
any other Person. All disputes concerning a Ticket
to a Session and the Account Holder’s or Ticket
Bearer’s rights thereunder and all other disputes
and matters whatsoever arising under, in connec-
tion with or incident to this Agreement (including
disputes relating to Ticket Orders and attendance
by a Ticket Bearer at any Session and all other
matters covered by this Agreement) shall be
governed by Canadian law and shall be litigated, if
at all, in and before a court of competent jurisdic-
tion located in Vancouver, British Columbia, to the
exclusion of the courts of any other city, province
or country.
(b) VANOC reserves the right to reassign a Ticket
Bearer’s seat location, if any, to a comparable loca-
tion in the event of any Venue or Session related
logistical reason.
(c) Dates and times of Sessions are subject to change
at any time, either before or during the Games or
the Paralympics. VANOC reserves the right to de-
lay, postpone or cancel any Session for any reason,
including changing weather conditions and safety
issues. There will be no refunds of Tickets as a
result of a change in the date or time of a Session
or for any other reason unless an Account Holder
qualifies for a refund under the Cancellation Policy
set forth below.
TICKET SALES GUIDE
(d) VANOC, Tickets.com, and Jet Set Sports are the
only authorized sellers of Tickets to Canadian
Domestic Customers. VANOC cannot assure that 11
Tickets purchased through sources other than
VANOC, Tickets.com, or Jet Set Sports might not be
stolen or counterfeit. VANOC has no responsibil-
ity for Tickets purchased through an unauthorized
source. Ticket Bearers in possession of Tickets
that have been reported as lost or stolen will have
their Tickets cancelled and are subject to removal
from the Venue and may be referred to local au-
thorities for investigation.
11.2 Accessibility To Persons With
Disabilities
(a) VANOC does not discriminate on the basis of
disability and will, subject to availability, make
Ticket accommodations for individuals with dis-
abilities in accordance with federal law.
11.3 Postponement Policy
(a) If a Session is delayed (i.e., the Session is not held
or is not completed in its original time slot, but
is rescheduled for a later time slot and then is
completed on the same day), Ticket Bearers hold-
ing Tickets for the delayed Session are welcome to
attend using their original Tickets or Ticket stubs
and are not eligible for a refund. This is the sole
and exclusive remedy to which such Ticket Bearer
and any associated Account Holder are entitled.
There will be no exchanges of Tickets for another
Session.
(b) If a Session is postponed for any reason (i.e.
the Session is not held or is not completed in its
original time slot, but is rescheduled for comple-
tion on another day) and VANOC determines that
the Session was not substantially completed, the
Ticket Bearer may retain his or her original Ticket
(full or stubbed) for admission to the re-scheduled
Session, and such Ticket Bearer is not eligible for
a refund. This is the sole and exclusive remedy
to which such Ticket Bearer and any associated
Account Holder are entitled. There will be no
exchanges of Tickets for another Session.
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SPECTATOR POLICIES
(c) If a Session is postponed for any reason and is
rescheduled as part of an existing session other
than the original Session on the same or another
day, the Account Holder of the postponed session
may apply for a refund. See 7b below for refund
details.
(d) If a Session is postponed after it begins and
VANOC determines the Session was substantially
completed, there will be no refunds or re-admis-
sions, even if a portion of the Session is re-sched-
uled within another Session.
11.4 Cancellation Policy
(a) If a Session is cancelled (i.e., the Session is not
held at all), the Account Holder may apply for a
refund. This is the sole and exclusive remedy to
which such Account Holder is entitled. There will
be no exchanges of Tickets for another Session.
(b) There will be no on-site refunds for a cancelled
Session. Refunds will be made by VANOC only
to the Account Holder. The Account Holder must
surrender the original Tickets or original Ticket
stubs for a cancelled Session to VANOC and mail to
VANOC a signed application for a refund post-
marked no later than April 15, 2010. The Account
Holder is solely responsible for recovering the
Tickets or Ticket stubs to any cancelled Session
from the Ticket Bearer and mailing the signed
refund application and the surrendered Tickets or
Ticket stubs to VANOC. VANOC will not pay any
interest on any refunds.
(c) If a Session is not completed after the start of the
Session, but VANOC determines the Session was
substantially completed, there will be no refunds
for Tickets to that Session.
11.5 Venue Code of Conduct
(a) TICKET BEARERS ASSUME ALL RISKS AND DAN-
GERS INCIDENTAL TO EACH SESSION, WHETHER
AT AN OUTDOOR VENUE OR AN INDOOR VENUE,
and whether occurring prior to, during or after the
Session, including, among other things, injuries
TICKET SALES GUIDE
caused by other spectators. By requesting admis-
sion to a Venue and presenting a Ticket, a Ticket
Bearer acknowledges that there are inherent risks 11
involved in traveling to and being present at both
outdoor and indoor Venues, such as changing
weather conditions, variations or steepness in
terrain, distances between transportation drop-off
and parking locations and the Venue locations,
snow or ice conditions, surface or subsurface
conditions such as bare spots, forest growth, rocks,
stumps, lift towers and other structures and their
components, collisions with athletes, volunteers,
VANOC employees, or other spectators, pucks,
hockey sticks, sleds, skis, poles, and other flying
objects or flying debris in spectator areas, or injury
from high decibel level noises or bright lights, and
THE TICKET BEARER EXPRESSLY ASSUMES ALL
SUCH RISKS AND DANGERS. A Ticket Bearer also
assumes all risks that a Session may be postponed
or cancelled without such Ticket Bearer viewing
any particular athlete. A Ticket Bearer also AS-
SUMES ALL RISKS OF PROPERTY LOSS AT ANY
VENUE. A Ticket Bearer may refer to the VANOC
website (www.vancouver2010.com) for more
information about the Venues.
(b) Ticket Bearers agree that Tickets and admission
to any Session shall not be used to allow a Tick-
et Bearer to engage in political, commercial, ad-
vertising or other promotional activities. Ticket
Bearers may not solicit contributions or distribute
literature or flyers or promotional merchandise at
any Venue, or wear or bring political, advertising
or other promotional or other commercial items or
clothing into a Venue. Entry to a Venue will not
be granted to any Ticket Bearer who is wearing or
carrying any form of political, commercial, advertis-
ing or promotional message. Religious and racial
propaganda and demonstrations are prohibited
inside or proximitous to a Venue perimeter.
Violators will be subject to removal from a Venue
without a refund.
(c) As a condition to receiving a Ticket and entry to
a Venue, each Ticket Bearer grants permission to
the IOC, IPC, VANOC, and third parties authorized
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11
SPECTATOR POLICIES
by them, without requirement of the payment
of money or other form of consideration, to use
photographs, film, tape or other images or like-
nesses of such Ticket Bearer incidental to any live
or recorded video display or other transmission or
reproduction in whole or in part of the event to
which the ticket admits him/her, and further au-
thorizes the use of the holder’s image or likeness
in perpetuity in connection with the promotion of
the Olympic Movement and of the Olympic Games.
Each Ticket Bearer agrees that images and sounds
of the Games, the Paralympics, and the Cultural
Olympiad obtained by such Ticket Bearer with
cameras, video and/or audio devices or other
means will not be used for broadcast, publication
or any other commercial purposes under any cir-
cumstances, whether on the Internet or otherwise.
(d) The following is a partial list of prohibited and
restricted items and activities within any Venue:
dangerous or disruptive behavior (including,
without limitation, public drunkenness, fighting,
threatening venue staff, spitting, throwing objects
onto the field of play and/or public seating area),
gambling, smoking, broadcasting or recording
through the use of cellular phones or other record-
ing or transmitting devices (e.g., two-way radios,
recording devices, or video cameras), use of flash
photography or other lighting devices (e.g., laser
pens, etc.), strollers, sleds, bottles, glass contain-
ers, cans, coolers, ice chests, food and beverages
(including alcoholic beverages) brought into the
Venue, weapons (including knives) and fireworks,
illegal drugs, prescription strength medicines not
validly prescribed for the Ticket Bearer by a physi-
cian, poles, banners, large flags, large flag poles,
flags other than those of participating countries,
animals of any kind (except service animals),
signage of any nature, skis, snowboards, bicycles,
balls, Frisbees, helmets (e.g., motorcycle, bicycle,
sport, etc) , and noisemaking devices that in the
opinion of VANOC might disrupt the Session or
be disturbing to other spectators. Storage is not
available at any Venue. VANOC has the exclusive
right to determine what objects may be brought
into a Venue by a Ticket Bearer.
TICKET SALES GUIDE
(e) Any person (except for a sworn police officer as
designated by the Criminal Code of Canada) is pro-
hibited from transporting into an Olympic Venue 11
any firearm, ammunition, dangerous weapon,
explosive, chemical or incendiary device. Any per-
son who is found to be in possession of any of the
above noted item(s), will have the item(s) seized
and may be subject to arrest and/or prosecution.
(f) Anyone found to have illegally entered a Venue
will be detained and/or arrested for further
investigation and may face criminal charges as
designated in the Criminal Code of Canada and/or
Provincial Statute.
(g) Ticket Bearers found with prohibited items or
found misusing restricted items inside a Venue are
subject to having the items confiscated. VANOC
will have no obligation to return confiscated items,
and VANOC will have no liability for the value of
any confiscated items. Any Ticket Bearer found
with prohibited items or found misusing restricted
items is also subject to being removed from the
Venue without a refund to such Ticket Bearer or to
his or her associated Account Holder. Any Ticket
Bearer found with illegal items may be referred to
local authorities for investigation.
(h) All Ticket Bearers must consent to inspection for
prohibited and restricted items, and also consent
to any other security checks implemented by
VANOC. All Ticket Bearers agree to abide by all
other rules and safety regulations established by
VANOC at each Venue (in addition to this Venue
Code of Conduct). Any Ticket Bearer refusing
inspection or otherwise refusing to abide by
VANOC’s rules and safety regulations may be
denied entry to a Session or may be removed from
a Venue, all without a refund to such Ticket Bearer
or to his or her associated Account Holder.
(i) All Ticket Bearers must retain their Ticket at all
times while attending the Session, and Tickets
must be produced for inspection upon request
of VANOC authorized staff. Failure to do so may
result in eviction from the venue.
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11
SPECTATOR POLICIES
(j) VANOC reserves the right to refuse admission or
remove any Ticket Bearer who fails to comply with
applicable Venue Codes of Conduct and with the
terms and conditions of this Agreement or who in
the opinion of VANOC is disruptive to the Ses-
sion or the enjoyment, comfort or safety of other
spectators. There will be no refund to such Ticket
Bearer or to his or her associated Account Holder.
(k) A Ticket Bearer will only be granted one admission
to a Session per Ticket. If a Ticket Bearer desires
to leave a Venue for any reason, a re-entry pass
to the Venue will not be available or allowed.
(l) VANOC reserves the right to from time to time
change the Venue Code of Conduct in respect of
any Venue.
11.6 No Commercial Use
(a) Resale or attempted resale of any Ticket at a price
higher than that printed thereon, including tax,
unless previously expressly authorized by the
VANOC, is grounds for seizure or cancellation/in-
validation without refund or other compensation.
(b) Tickets may not be used for advertising promo-
tion (including contests and sweepstakes) or
other trade purposes without the express written
consent of VANOC.
11.7 Disclaimer & Limitation Of Liability &
Scope Of Agreement
(a) TICKET BEARER ASSUMES ALL RISKS AND DAN-
GERS INCIDENTAL TO EACH EVENT, WHETHER
AT AN OUTDOOR VENUE OR AN INDOOR VENUE,
and whether occurring prior to, during or after
the Event, including, among other things, injuries
caused by other spectators. There are inherent
risks involved in traveling to and being present at
BOTH outdoor and indoor Venues, such as chang-
ing weather conditions, variations or steepness in
terrain, distances between transportation drop-off
and parking locations and the Venue locations,
snow or ice conditions, surface or subsurface
conditions such as bare spots, forest growth, rocks,
TICKET SALES GUIDE
stumps, lift towers and other structures and their
components, collisions with athletes, volunteers,
VANOC employees, or other spectators, pucks, 11
hockey sticks, sleds, skis, poles, and other flying
objects or flying debris in spectator areas, or injury
from high decibel level noises or bright lights. THE
TICKET BEARER EXPRESSLY ASSUMES ALL SUCH
RISKS AND DANGERS, AND ALSO ASSUMES ALL
RISKS OF PROPERTY LOSS AT ANY VENUE.
(b) Tickets to Sessions are sold by VANOC on an “AS
IS” basis without warranties or representations
of any kind, either express or implied, other than
those warranties that are implied by and incapable
of exclusion, restriction or modification under
Canadian law. IN NO EVENT WILL VANOC OR ANY
OTHER PERSON INVOLVED IN ANY WAY WITH
VANOC’S TICKETING PROGRAM BE LIABLE FOR
ANY DAMAGES, INCLUDING WITHOUT LIMITA-
TION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES, OR
FOR LOST PROFITS, CLAIMED BY ANY ACCOUNT
HOLDER OR ANY TICKET BEARER IN CONNEC-
TION WITH ANY OF THE MATTERS COVERED BY
THIS AGREEMENT, whether for breach of contract,
tortious behavior, negligence, or any other cause
of action, other than the exclusive remedies ex-
pressly outlined in this Agreement.
(c) VANOC reserves the right to amend this Ticket
License Agreement at any time and from time
to time, such amendment to be effective as and
from the date it is posted on VANOC’s official
ticketing website. VANOC reserves the right to
amend the Code of Conduct applicable in respect
of any Venue, such amendment to be effective as
and from the date it is posted on VANOC’s official
website or at the respective Venue.
(d) This Agreement and the Venue Codes of Con-
duct, as each may be amended from time to time,
contain the entire agreement of the parties with
respect to the matters outlined in this Agreement,
and supersedes all previous written or oral agree-
ments or understandings between the parties
with respect to such subject matter.
75