Listen to Me !!!

Listen to You !!!

Chandan S Bhatwadekar
EFKON- Team HR

1
Version History

Document Revision History

Reviewed/Approved
Ver. No. Date Change Information Author Reviewed/Approved By Date Release Date

1 1st April 2020 Initial Document Chandan S B Sandeep M 15th April 2020 20th April 2020

Added new Sub topic – The Listening

Continuum 5th November
2 2nd November 2020 Chandan S B Sandeep M 2020 5th November 2020
 Session Out-Line (Listening Skills)

1. Context Setting : listening

2. Benefits of Listening
3. Stages of the Listening
Process
4. Barriers to Active Listening
5. Tips for effective listening &
rasa
6. Types Of Listener
7. The Listening Continuum
8. Open House
 Benefits of Listening
• Other people listen to you if you listen to them

• People feel valued and so help build valuable

and deeper relationships

• You will understand others

• You open up to different ideas

• Repair damaged relationships

• New skills are learned faster

 R A S A
• Receive • Appreciate • Summary • Ask
The Listening Continuum

Not listening light listening dialogue listening empathic listening

e.g. daydreaming e.g. radio words at face value all the signs

Reference Comma
Consulting 2007
 Types of Listener
1. The Sleeper
2. Eager Beaver
3. The Tiger
4. The Shy, Bewildered
5. The Frowner
6. The Relaxed
7. The Busy bee
8. Two eared listener
TYPES OF LISTENERS:
The Sleeper:
(a)has no intention of listening
(b)Is irritated if there are disturbances
(c)Eyes are closed as he sits, or reclines in his
seat.
(d)Seeks a restful haven in a relatively corner
place.
Eager Beaver:
(a)keeps smiling and nodding
(b)Eyes have a strange, out of focus
appearance
(c)Energies are directed to impress the speaker
with what a good listener he or she is.
The Tiger:
(a)Is ready to pounce on everything what
speaker says
(b)Is occupied with looking for trouble
(c)Has a crouching position, leaning forward
and eyes flashing
The Shy, Bewildered:
(a)Has never quite found out what the lecture is
all about
(b)Pained, quizzical glances from him are a
constant reminder to the speaker that he has
to go slowly, repeating and reinforcing
information.
The Frowner:
(a)His forehead has a perpetual furrow
(b)He seems to be always on the verge of a
question
(c)His expression is an accurate reflection of
his state of mind
The Relaxed:
(a)Stares fixedly at some object or person
(b)There is little tension in them
(c)There are no visible means of reading them
(d)Never seems to react to anything
(e)Is a real problem for the speaker
The Busy bee:
(a)Listens and impresses by writing notes,
talking to neighbors, combing hair, etc.
(b)Not a listener in a true sense, but is a
potential audience
(c)Will motivate the speaker causing him to try
various devices to capture their attention
Two eared listener:
(a) Listens with ears and mind
(b) Actively participates
(c) Reacts objectively
(d) Decodes and evaluates carefully
(e) Eagerness is reflected in body posture
(f) Face reflects agreement, disagreement, interest, question,
approval resulting from thoughtful, objective consideration of
messages.