1 of 2

econoshift.com
CTQ Tree Project Name: Author (Date):

1) Customer Needs 2) Quality Drivers 3) Quality Requirements (CTQ)

"What do our customers most expect?" "How can we satisfy this need?" "How can we measure each quality driver?"

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 2 of 2
econoshift.com
CTQ Tree Project Name: Author (Date):

1) Customer Needs 2) Quality Drivers 3) Quality Requirements (CTQ)