16512 16512 16512 16512 16512 16512 16512 16512 16512

16512 Roll No.

16512 16512 16512 16512 16512 Total16512
No. of Pages
16512 : 02 16512

Total No. of Questions : 09

BBA (2012 & Onward Batches)
16512 Bachelor 16512
16512 In Service 16512 16512
Industry Management 16512 / BRDM 16512
(SIM) 16512
(2014 & Onwards ) 16512

(Sem.–1)
PRINCIPLES OF MANAGEMENT
16512 16512 16512 16512 16512 16512 16512 16512 16512
Subject Code : BBA-101
Paper ID : [C1121]
Time : 3 Hrs. Max. Marks : 60
16512 16512 16512 16512 16512 16512 16512 16512 16512

INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying T WO marks
16512 16512 each. 16512 16512 16512 16512 16512 16512 16512

2. SECTIONS-B consists of FOUR Sub-sections : Units-I, II, III & IV.

m
3. Each Sub-section contains T WO questions each, carrying T EN marks each.
4. Student16512
has to attempt any ONE question from16512
each Sub -section.

o
16512 16512 16512 16512 16512 16512 16512

16512 16512 16512 16512

.r c SECTION-A
16512 16512 16512

m
16512 16512

1) Write briefly :

p e o
.r c
a) Define the term management.
16512 16512 16512 16512

p a 16512 16512

b) Differentiate between short term and long term planning.

16512 16512 16512

16512 16512 c) What

16512

b r
are the benefits
16512 of business forecasting?
16512

p
16512
e
16512 16512 16512

d) Explain the term span of control.

p a
r
16512 16512 16512 16512 16512 16512 16512 16512 16512
e) What is the importance of staffing?

16512 16512
f) What are the benefits of controlling?
16512 16512 16512 b 16512

g) State the skills required to be an effective manager.

16512 16512 16512

16512 16512
h) Differentiate
16512
between
16512
centralization
16512
and decentralization.
16512 16512 16512 16512

i) Write a note on business process reengineering.

16512 16512 16512 16512 16512 16512 16512 16512 16512

j) Write a note on total quality management.

16512 1|M
16512 C o d e 16512
10538 16512 16512 16512 16512 ( S 1 216512
)-979 16512

16512 16512 16512 16512 16512 16512 16512 16512 16512

16512 16512 16512 16512 16512 16512 16512 16512 16512

SECTION-B
16512 16512 16512 16512 16512 16512 16512 16512 16512

UNIT-I

16512 2)
16512 Discuss16512
the nature and16512
functions of management.
16512 16512 16512 16512 16512

3) Briefly discuss the contribution of Taylor and Fayol towards the development of
management thought.
16512 16512 16512 16512 16512 16512 16512 16512 16512

UNIT-II

16512 4)
16512 Discuss16512
the objective16512
of planning. 16512
Briefly discuss the steps involved
16512 16512 in the16512
planning 16512
process.

5) Explain the process and techniques of decision making.

16512 16512 16512 16512 16512 16512 16512 16512 16512

UNIT-III

16512 6)
16512 Discuss16512
the nature and16512
process of organizing.
16512

o m
16512 16512 16512 16512

.r c
7) What is meant by delegation of authority? What are the difficulties in the process of
delegation?

m
16512 16512 16512 16512 16512 16512 16512 16512 16512

p e UNIT-IV

o
a .r c
16512 8)
16512 Discuss16512
the nature and16512
process of control.
16512 State any16512
two controlling
16512techniques.16512 16512

9)

r
Write short notes on :
p e
16512 16512 16512
a) Benchmarking

b) Six- Sigma
b 16512 16512

ap
16512 16512 16512 16512

16512 16512 16512 16512

c) Just- in-Time Management

16512

r p16512 16512 16512 16512

16512 16512 16512 16512 16512 b 16512 16512 16512 16512

16512 16512 16512 16512 16512 16512 16512 16512 16512

16512 16512 16512 16512 16512 16512 16512 16512 16512

16512 2|M
16512 C o d e 16512
10538 16512 16512 16512 16512 ( S 1 216512
)-979 16512

16512 16512 16512 16512 16512 16512 16512 16512 16512

Roll No.

Total No. of Questions: 09 Total No. of Pages: 02

BBA/Bachelor in Service Industry Management (SIM)/BRDM (Sem. 1)
PRINCIPLES OF MANAGEMENT
Subject Code: BBA-101
Paper ID: C1121
Time: 3 Hrs. Max. Marks: 60

INSTRUCTIONS TO CANDIDATES:

1. Section A is COMPULSORY consisting of TEN questions carrying TWO marks each

2. Attempt any one question from each Unit in Section B carrying TEN marks each.

SECTION A

1. Answer briefly

m
a) Systems approach

o
b) M.B.O

c
c) Decision making
d) Span of control

r. m
e
e) Delegation
f) Staffing

p o
a .r c
g) Controlling
h) Six Sigma
i)

r p
Total Quality Management

e
j)

b
Managerial roles

SECTION B
a p
UNIT I

rp
2.

3. b
Explain the concept and functions of management. Also explain the managerial skills.

What led to the concept of Scientific Management? Explain the principles of scientific
management

UNIT II

4. Explain the concept of planning and the types of planning

5. Explain the types of decisions and its process.

| M10538 Page 1 of 2
 UNIT III

6. Explain the significance of organization and also its process.

7. Explain the concept of Staffing and also explain its importance.

UNIT IV

8. Explain the concept and techniques of Controlling

9. Explain the following:

a) Business Process reengineering
b) Business Outsourcing
c) Just in Time

om
r. c
p e o m
p a .r c
b r pe
p a
b r

| M10538 Page 2 of 2
23158 23158 23158 23158 23158 23158 23158 23158 23158

23158 Roll No.

23158 23158 23158 23158 23158 Total23158
No. of Pages
23158 : 02 23158

Total No. of Questions : 09

BBA (2013 to 2017) (Sem.–1)
23158 23158 23158 23158
B.SIM 23158
/ BRDM Onwards) 23158
(2014 & 23158 23158 23158

PRINCIPLES OF MANAGEMENT
Subject Code : BBA-101
23158 23158 23158 23158 23158 23158 23158 23158 23158
Paper ID : [C1121]
Time : 3 Hrs. Max. Marks : 60

23158 23158 23158 23158 23158 23158 23158 23158 23158

INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying T WO marks
each.
23158 2.
23158 SECTIONS-B
23158 consists of FOUR Sub-sections
23158 23158 :23158
Units-I, II, III23158
& IV. 23158 23158
3. Each Sub-section contains T WO questions each, carrying T EN marks each.
4. Student has to attempt any ONE question from each Sub -section.

23158 23158 23158 23158

m
23158 23158 23158 23158 23158

co
SECTION-A

23158 Q1
23158 Write briefly
23158 : 23158
r .
23158 23158 23158 23158 23158

a) Management.
p e m
a o
p .r c
23158 23158 23158 23158 23158 23158 23158 23158 23158
b) Organize.

b r
c) Espirit-de-corps.
e
23158 23158 23158 23158 23158

p23158 23158 23158 23158

pa
d) Routine-Decision.

br
e) Departmentation.
23158 23158 23158 23158 23158 23158 23158 23158 23158

f) Formal organization.

23158 23158 g) Delegation

23158 of Authority.
23158 23158 23158 23158 23158 23158

h) Feed forward control.

23158 23158 23158 23158 23158 23158 23158 23158 23158
i) Planning.

j) TQM.
23158 23158 23158 23158 23158 23158 23158 23158 23158

1|M - 1 0 5 3 8 (S12)-622

23158 23158 23158 23158 23158 23158 23158 23158 23158

23158 23158 23158 23158 23158 23158 23158 23158 23158

23158 23158 23158 23158 23158 23158 23158 23158 23158

SECTION-B
23158 23158 23158 23158 23158 23158 23158 23158 23158

UNIT-I

23158 Q2
23158 “All formal
23158organisation need management”.
23158 23158 Comment.
23158 23158 23158 23158

Q3 What are the major findings of the Howthrone experiments?

23158 23158 23158 23158 23158 23158 23158 23158 23158
UNIT-II

Q4 Discuss the role and limitations of planning in a modern business organization.

23158 23158 23158 23158 23158 23158 23158 23158 23158

Q5 Discuss the concept and process of MBO in detail.

UNIT-III
23158 23158 23158 23158 23158 23158 23158 23158 23158

Q6 Discuss the concept of centralization. What do you suggest centralization and

decentralization in these days?
23158 23158 23158 23158

m
23158 23158 23158 23158 23158

co
Q7 What is authority? Describe various sources of Authority.

23158 23158 23158 23158

e r.UNIT-IV
23158 23158 23158 23158 23158

Q8
p
What are the various essential of effective control system?

a o m
.r c
Q9 “Benchmarking is the process of comparing business processes and
23158performance metrics
p
23158 23158 23158 23158 23158 23158 23158 23158

br
to industry bests and for best practices from other industries”. Explain this statement.

23158 23158 23158 23158 23158

p e
23158 23158 23158 23158

pa
23158 23158 23158 23158 23158

br 23158 23158 23158 23158

23158 23158 23158 23158 23158 23158 23158 23158 23158

23158 23158 23158 23158 23158 23158 23158 23158 23158

23158 23158 23158 23158 23158 23158 23158 23158 23158

2|M - 1 0 5 3 8 (S12)-622

23158 23158 23158 23158 23158 23158 23158 23158 23158

23158 23158 23158 23158 23158 23158 23158 23158 23158

12842 12842 12842 12842 12842 12842 12842 12842 12842

12842 Roll No.

12842 12842 12842 12842 12842 Total12842
No. of Pages
12842 : 02 12842

Total No. of Questions : 09

BBA (2012 & Onward Batches) (Sem.–1)
12842 12842 Bachelor
12842 In Service
12842Industry12842
Management
12842 (SIM) (2014
12842 & Onwards)
12842 12842

BRDM (2014 & Onwards)

PRINCIPLES OF MANAGEMENT
12842 12842 12842 12842 12842
Subject 12842 12842
Code : BBA-101 12842 12842

Paper ID : [C1121]
Time : 3 Hrs. Max. Marks : 60

m
12842 12842 12842 12842 12842 12842 12842 12842 12842

o
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying T WO marks

.r c
12842 12842 each. 12842 12842 12842 12842 12842 12842 12842
2. SECTION-B consists of FOUR Sub-sections : Units-I, II, III & IV.

12842
3.
4.
12842 12842 12842
e
Each Sub-section contains T WO questions each, carrying T EN marks each.
Student has to attempt any ONE question from each Sub -section.

p
12842 12842 12842

o m 12842 12842

p a SECTION-A
.r c
r e
12842 12842 12842 12842 12842 12842 12842 12842 12842
1. Write briefly :

12842 12842
b
(a) Define Management.
12842 12842 12842

a p
12842 12842 12842 12842

(b) Process of Communication.

r p
12842 12842 (c) Explain
12842 Management

b
12842 by Objectives.
12842 12842

(d) Difference between Selection and Recruitment.

12842 12842 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

(e) Difference between Formal and Informal Organizations.

(f) What is Social Responsibility?

12842 12842 12842 12842 12842 12842 12842 12842 12842

(g) Types of Departmentation.

(h) What are the objectives of Control?

12842 12842 12842 12842 12842 12842 12842 12842 12842

(i) Downward and Upward Communication.

12842 12842 (j) What is Delegation

12842 of Authority?12842
12842 12842 12842 12842 12842

12842 1|M
12842 C o d e 12842
10538 12842 12842 12842 12842 ( S 1 2 )12842
-1207 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

SECTION-B
12842 12842 12842 12842 12842 12842 12842 12842 12842

UNIT-I

12842 2.
12842 “Management
12842 is an 12842
art of getting12842
things done12842
through others.”
12842 Comment on this
12842 12842
statement in the light of importance of Management.

3. Who is a Manager? Explain fully the role of Manager in an Organization.

12842 12842 12842 12842 12842 12842 12842 12842 12842

UNIT-II

4. What is12842
MBO? Discuss the process of MBO.

m
12842 12842 12842 12842 12842 12842 12842 12842

5.
o
What are the different types of plans prepared in Business Organization? Describe

.r c
various steps involved in planning.
12842 12842 12842 12842 12842 12842 12842 12842 12842

UNIT-III

12842 6.
12842 Outline12842
the steps involved

p e
12842 in the recruitment
12842 and 12842
selection of employees
12842

o m
giving suitable
12842 12842

.r c
examples.

7.
p a
Why delegation of Authority is necessary? ‘Authority is of no use without responsibility

r e
12842 12842 12842 12842 12842 12842 12842 12842 12842
and accountability’. Explain.

12842 12842
b
12842 12842
UNIT-IV
12842

a p12842 12842 12842 12842

8.
p
What are the various control techniques commonly used in Business Organisations?

r
12842
9.
12842 12842 12842

b
Explain the term Business. What are its components?
12842 12842 12842 12842 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

12842 2|M
12842 C o d e 12842
10538 12842 12842 12842 12842 ( S 1 2 )12842
-1207 12842

12842 12842 12842 12842 12842 12842 12842 12842 12842

19327 19327 19327 19327 19327 19327 19327 19327 19327

19327 Roll No.

19327 19327 19327 19327 19327 Total19327
No. of Pages
19327 : 02 19327

Total No. of Questions : 09

BBA (2012 & Onward Batches)
19327 19327 BRDM
19327 / Bachelor
19327 in Service
19327 Industry
19327 Management
19327 (SIM) 19327 19327

(2014 & onwards)

(Sem.–1)
19327 19327 19327 19327 19327 19327 19327 19327 19327
PRINCIPLES OF MANAGEMENT
Subject Code : BBA-101
Paper ID : [C1121]
19327 19327 19327 19327 19327 19327 19327 19327 19327
Time : 3 Hrs. Max. Marks : 60

INSTRUCTION TO CANDIDATES :
19327 19327 19327 19327 19327 19327 19327 19327 19327
1. SECTION-A is COMPULSORY consisting of TEN questions carrying T WO marks
each.

m
2. SECTIONS-B consists of FOUR Sub-sections : Units-I, II, III & IV.

o
19327 3.
19327 Each Sub-section
19327 contains
19327 T WO questions
19327 each,
19327carrying T EN marks each.
19327 19327 19327
4. Student has to attempt any ONE question from each Sub -section.

19327 19327 19327 19327

.r c 19327
SECTION-A 19327 19327

m
19327 19327

1. Write briefly :
p e o
a .r c
19327 19327 19327 19327 19327 19327 19327 19327 19327
a. Assess the role of Peter Drucker in the development of management thought.

r p e
b. Comparison between Quantitative Approach and Scientific Management.
19327 19327 19327

b 19327 19327

c. Universality of Management Principles.

ap
19327 19327 19327 19327

19327 19327 d. Creativity

19327 in Decision
19327 Making. 19327

rp 19327 19327 19327 19327

19327 19327
e. Essentials of a good Staffing Policy.
19327 19327
f. Management by Exception.
19327 b 19327 19327 19327 19327

g. Outsourcing.
19327 19327 19327 19327 19327 19327 19327 19327 19327
h. Explain the concept of Total Quality Management.

i. “Decentralization leads to Delegation”. Comment.

19327 19327 19327 19327 19327 19327 19327 19327 19327

j. Group Behaviour and Group Dynamics.

19327 1|M
19327 C o d e 19327
10538 19327 19327 19327 19327 ( S 1 219327
)-471 19327

19327 19327 19327 19327 19327 19327 19327 19327 19327

19327 19327 19327 19327 19327 19327 19327 19327 19327

SECTION-B
19327 19327 19327 19327 19327 19327 19327 19327 19327

UNIT-I

19327 2.
19327 Management
19327 is regarded
19327 as an art by someone, science
19327 19327 by others and inexact science
19327 19327 by 19327
many more. The truth seems to be somewhere in the middle. In the light of this statement,
explain the exact nature of management.
19327 19327
3. What 19327 19327
do you understand 19327
by scientific 19327
management? 19327
In this connection,19327
explain 19327

the contribution of F.W. Taylor to management thought.

19327 19327 19327 19327 UNIT-II

19327 19327 19327 19327 19327

4. Planning is not an activity but a rational process. Discuss and give the various steps in
the planning process.
19327 19327 19327 19327 19327 19327 19327 19327 19327

5. “Decision making involves choice from among alternative solutions”. Comment.

19327 19327 19327 19327 UNIT-III

19327

o m
19327 19327 19327 19327

.r c
6. Explain the Principles of Spam of Control. Discuss the factors influencing the proper
Spam of Control.

m
19327 19327 19327 19327 19327 19327 19327 19327 19327

7.
only. Discuss.
p e
Staffing has come to be recognized as a separate management function in recent years

o
a .r c
19327 19327 19327 19327 19327 19327 19327 19327 19327
UNIT-IV

8.
r p e
Discuss the concept of Management Control. Give the steps of the Control Process.
19327 19327

9.
19327

b 19327 19327

Define the steps in the process of Bench Marking.

p
19327

a
19327 19327 19327

19327 19327 19327 19327 19327

r p 19327 19327 19327 19327

19327 19327 19327 19327 19327 b 19327 19327 19327 19327

19327 19327 19327 19327 19327 19327 19327 19327 19327

19327 19327 19327 19327 19327 19327 19327 19327 19327

19327 2|M
19327 C o d e 19327
10538 19327 19327 19327 19327 ( S 1 219327
)-471 19327

19327 19327 19327 19327 19327 19327 19327 19327 19327

Roll No. Total No. of Pages: 02
Total No. of Questions: 09

BBA (2012 & Onward Batches) / BRDM /

Bachelor in Service Industry Management (SIM) (2014 & onwards)
(Sem. – 1)
PRINCIPLES OF MANAGEMENT
M Code: 10538
Subject Code: BBA-101
Paper ID: [C1121]
Time: 3 Hrs. Max. Marks: 60

INSTRUCTIONS TO CANDIDATES:
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTIONS-B consists of FOUR Sub-sections : Units-I, II, III & IV.
3. Each Sub-section contains TWO questions each, carrying TEN marks each.
4. Student has to attempt any ONE question from each Sub-section.

o m
.r c
SECTION A

m
e
1. Write briefly:
a) Management as a process.

p o
b) Illumination experiments.

p a .r c
r e
c) Process of MBO.

b
d) Tactical decisions .
e) Informal organization.
ap
r p
f) Differentiate between delegation of authority and decentralization of authority.
g) Zero base budgeting.
h) Scope of controlling. b
i) Explain ‘Six-Sigma’ as modern management technique.
j) Importance of staffing.

M-10538 Page 1 of 2
 SECTION B
Unit-I
2. What is Taylor’s scientific management approach? Discuss main features of scientific
management.
3. What do you understand by the term management? Discuss functions of management.

Unit-II
4. What do you understand by forecasting? How is it related with planning?
5. Discuss the concept of decision-making and explain in detail decision-making conditions.

Unit-III
6. Define organization. How is it different from organizing? Discuss principles of organization.

o m
7. Describe the various bases for departmentation. Do you agree with the view that there is no

.r c
single one best way of departmentation applicable to all organizations, explain with reasons.

Unit-IV

control process.

p e o m
8. In what way planning and control related to each other? Explain clearly the essential steps in

a
9. Answer any two of the following in detail

p
a) Total quality management .r c
b r
b) Knowledge management

p e
c) Kaizen

p a
b r

M-10538 Page 2 of 2
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BBA (2013 to 2017)/ B.SIM / BRDM (2014 & Onwards) (Sem.–1)
PRINCIPLES OF MANAGEMENT
Subject Code : BBA-101
M.Code : 10538
Time : 3 Hrs. Max. Marks : 60

INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying T WO marks
each.
2. SECTIONS-B consists of FOUR Sub-sections : Units-I, II, III & IV.
3. Each Sub-section contains T WO questions each, carrying T EN marks each.
4. Student has to attempt any ONE question from each Sub -section.

m
SECTION-A

Q1 Write briefly :

r . co
p e
a. What are the functions of Managers?

m
a
b. Who is known as father of modern management theory?
o
rp
c. Define the term scalar chain.
.r c
b
d. What do you mean by forecasting?
p e
e. Discuss the nature of staffing.
pa
f. What is business outsourcing?

g. What are the types of decision making?

br
h. What is the significance of organising?

i. What is Business Process Re-Engineering?

j. Define kaizen.

1|M - 1 0 5 3 8 (S12)-638
 SECTION-B

UNIT-I

Q2. Explain briefly about the various functions of Management. Explain the three levels of
management.

Q3. i) Write the characteristics and limitations of classical approach.

ii)Compare and contrast Systems approach and contingency approach.

UNIT-II

Q4. Explain the various decision making techniques and the factors influencing it.

Q5. Explain the process of MBO. What are the benefits & limitations of MBO? How will you
overcome the limitations?

m
UNIT-III

r . co
Q6. Define staffing. What are the selection process errors?

e
Q7. What are the different bases of departmentation? Compare departmentation by function &
product.

a p o m
.r c
UNIT-IV

rp
b
Q8. Define business process re-engineering and describe its objectives.

p e
Q9. Effective control requires that the critical areas of control should be clearly identified in

pa
advance. Discuss and give the main areas of control.

br

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.

2|M - 1 0 5 3 8 (S12)-638
 Principles of Management –MG6851-Question Bank
Unit -1

Part A (20X2 marks)

1. Define Management
Management is the art and science of getting the objective of the organization
accomplished through and with people.
2. Mention the role of Managers(any two).
Interpersonal and informational roles
3. What is MNC? Give examples.
MNC is Multinational Corporation. Example Hyundai Motors and Ford Motors
4. What are the various functions of Management?
Planning, Organizing, Staffing, Directing and Controlling.
5. What is Scientific Management?
Replacing rules of thumb with science(organized knowledge), obtaining harmony in
group action, achieving cooperation of all human beings, working for maximum output
rather than restricted output.
6. Define Administration.
Administration is that part of management which is connected with the installation and
carrying out of the procedures by which the programme is laid down and communicated
and the progress of activities is resulted and checked against the plans.
7. What is sole trading?
Business unit which is owned and controlled by a single individual is known as sole
trading..
8. Write any two demerits of sole trading.
1) Limited resources
2) Short life.
9. What is partnership?
A partnership is an association of two or more persons to carry on business and to
share its profits and losses.
10. What is scientific Management?
The systematic study of relationships between people and tasks for the purpose of
redesigning the work process to increase efficiency.
11. Is Managing , a science or an art?
It is the organized knowledge that constitutes a science and managing as a practice is an
art. Science and art are complementary and not exclusive.
 12. What is time study?
It is a study of movements which takes a minimum time.
13. What is motion study?
Taylor suggested the elimination of wasteful movements and performing only necessary
movements . It is called motion study.
14. Define Joint Stock Company.
A JSC is a type of corporation or partnership involving two or more individuals that own
shares of stock in the company..
15. What is authority?
Authority is the power given to a person to get work from his subordinates.
16. What is responsibility?
Responsibility is the amount of work expected from a man by his superior.
17. What is unity of command?
No man can have two bosses. An employee must receive orders and instructions from
only one supervisor..
18. How does effectiveness differ from efficiency?
Effectiveness is achieving the objective with minimum amount of resources.
19. What is Scalar Chain?
Instructions and orders should be sent from the top management to the bottom
management.
20. What is meant by Esprit de corps?
Union is strength. In organization, employees should be in harmony and unity .It
improves the employee morale.

Part B (6X16 marks)

1. Explain Henri Fayol’s 14 principles of management.

2. Describe about the evolution of management thought.
3. Explain about the major tendencies favouring the development of a unified global
theory of management.
4. i) Describe the relative importance of each type of skills to lower , middle and upper
level managers. ( 8 marks)
ii) Explain the system based approach towards the management. (8 marks)
5. Explain the various functions of management.
6. Compare the various managerial attitudes involved in MNC’s.
Unit -2

Part A (20X2 marks)

1. Define planning.
Planning is the process of selecting the objectives and determining the course of
action required to achieve these objectives.
2. What are the objectives of planning?
Planning is a primary function of an organization .
It helps in achieving objectives. Planning guides in decision making.
3. Define mission.
Mission may be defined as a statement which defines the role that an organization
plays in a society.
4. Define an objective.
Objectives are the aims, purposes or goals that an organization wants to achieve
over varying periods of time.
5. What is meant by strategy?
Strategy of an organization is the programme of action and deployment of resources
to attain the objectives.
6. Define policies.
Policies are guidelines for action.
7. What is procedure?
Procedure is a chronological order of actions required to implement a policy and to
achieve an objective.
8. How can rules be defined?
Rules spell out specific required actions or non-actions , allowing no discretion.
9. What is programme?
Programmes are a complex of goals,poliies , procedures, rules , steps to be taken
and other elements required to carry out a given course of action.
10. What are the advantages of planning?
1)It helps in achieving objectives.
2) Better utilization of resources.
3) Economy I operation
4)Effective control.
5) Coordination.
11. State any four limitations of planning.
1) Planning is an expensive and time consuming process.
 2) It curbs the initiative of the Manager and forces him to operate within limits.
3) No flexibility.
4) People may sometimes resist.
12. Define corporate planning.
Corporate planning is a process used by business to map out a course of action that
will result in revenue growth and increased profits.
13. What are the advantages of objectives?
-It sets specific targets for the employee
- It provides the direction of the employee
- It increases the staff motivation
- It enables the success to be measured,
14. Define MBO in planning.
MBO is defined as a comprehensive managerial system that integrates many key
managerial activities in a systematic manner and is directed toward the efficient
achievement of organization and individual objectives.
15. What are the benefits of MBO?
- Improvement of managing thro’ results oriented planning.
- Delegation of authority.
- Encouragement of commitment to personal and goals
- Development of effective controls that measure results and lead
- to corrective action.
16. What are the weakness of MBO?
- Failure to teach the philosophy of MBO
- Manager should explain to subordinates , what it is , how it works,
- Failure to give guidelines to goalsetters
- Managers should know what the corporate goals are and how ther activities fit
in with them.
17. List any four quantitative forecasting techniques.
Historical analogy, Survey methods, Opinion poll, Business barometers.
18. What do you mean by a strategy?
Strategy of an organization is the programme of action and deployment of
resources to attain its objectives.
19. Define planning premises.
These premises may be internal or external . Internal premises include
organizational policies, resources of various types, sales forecasts and ability of
organization to withstand the environmental pressure. External premises include
political, social, technological, competitors plans ans actions, and Government
policies etc.
 20. Explain the term decision and decision making.
Decision making is defined as the selection of a course of action from amongst
alternatives .It is at the core of planning. A plan cannot exist unless a decision has
been made. Decision making is one of the steps in planning.

Part B (6X16 marks)

1. What is planning? Explain the steps involved in planning.

2. What are different types of plans? Explain.
3. Define MBO. Describe the benefits and weakness of MBO and ways to overcome
them.
4. Define strategic planning? What are the steps involved in strategic planning?
5. Define forecasting. Explain the various forecasting techniques used for decision
making process.
6. Define decision- making and explain the process of decision –making that affects the
efficiency of the business decisions.

Unit -3

Part A (20X2 marks)

1. Define organizing.
Organizing is the process of identifying and grouping the activities required to attain
the objectives .
2. State the advantages of organization.
– It facilitates administration.
– It increases the efficiency of Management.
–It ensures the optimum use of man and material resources.
3. Define the term “ Scalar Chain.”
The chain of superiors ranging from top management to bottom management is
called scalar chain.
4. What are the types of departmentation?
Departmentation by geography or territory.
–Departmentation by equipment or process.
–Departmentation by product or service.

5. What is span of control?

 The number of people managed effectively by a single superior in an organization.
6. What is line authority?
Line authority is the direct authority which a superior exercises over a number of
subordinates to carry out orders and instructions,
7. What is staff authority?
Staff authority is arelation between a staff manager and a line manager with whom
he works depends in part on the staff duties.
8. What is decentralization?
If the power is fully distributed to the subordinates of the organization , it is called
decentralization.
9. What are the advantages of decentralization?
– It reduces the burden on the Management
–It encourages decision making and assumption of authority and responsibiliyy.
10. What are the disadvantages of decentralization?
- It is difficult to have a uniform policy
- May create chaos in the absence of proper control.
11. What is meant by delegation of authority?
It is a process which makes a person to assign works to others and delegate them
with adequate authority to do it.
12. What is job analysis?
Job analysis is the process of determining by observation and study and reporting
pertinent information relating to the nature of a specific job.
13. What is job rotation?
It involves the involvement of a Manager from one job to another.
14. Define Recruitment
Recruitment is the process of finding and attracting capable applicants for
employment..
15. What is selection?
Selection is the process of differentiating between applicants inorder to identify
those with a greater likelihood of success in a job.
16. What is orientation?
Orientation or induction refers to the activities involved in introducing the new
employees to the organization and its policies , procedures, rules and regulations.
17. What is Management by objectives?
MBO is defined as a comprehensive managerial system that integrates many key
managerial activities in a systematic manner and is directed toward the efficient
achievement of organization and individual objectives.
 18. What are the roles of manager?
Interpersonal role, Informational role, Decision role
19. Define Training.
The act of increasing the skills of an employee for doing a particular job.

20.What are the methods of training?

- On –the –job training

- Off – the –job training.

Part B (6X16 marks)

1. State and explain the basic steps involved in a typical selection procedure.
2. What do you understand by organization chart? Explain the basis of the
departmentalization.
3. What is Managing by objective (MBO) ?What are the steps involved in MBO? Mention
its benefits.
4. I) Distinguish between formal and informal organization. (8 marks)
ii) Explain the line organization with a neat sketch.(8 marks)
5. i) Explain the concept of decentralization . (8 marks)
ii) Explain the importance of performance appraisal.(8 marks)
6. Explain any four methods of performance appraisal.

UNIT IV

Part-A (2 Marks)

1. Define multiplicity of roles.Nov2012

Individuals not only the productive factor in management’s plans. They aremembers of social
system of many organizations.

2. Mention the importance of motivation.April/May 2011

• Proper utilization of human resources possible since it inspires employees tomake best possible
use of different factors of production.
• Proper motivation improves the efficiency of operation.
• Motivation creates a willingness on the part of workers to do the work in a betterway.
3. Name the steps involved in motivation process.April/May 2011
• Analysis of situation
• Preparing, selecting and applying a set of appropriate motivating tools.
• Follow up.

4. What are the types of motivation? Nov2012

• Positive motivation
• Negative motivation
• Extrinsic motivation
• Intrinsic motivation

5. List out the basic needs in a hierarchy.May/June 2012

• Physiological needs
• Safety needs
• Social needs
• Esteem needs
• Self-actualisation needs

6. What is job enrichment?

Job enrichment is therefore based on the assumption that in order to motivatepersonnel, the job
itself must provide opportunities for achievement, recognition, responsibility,advancement and growth.

7. Who is leader?

Leader is one who makes his subordinates to do willingly what he wants.

8. Define leadership.May/June 2012

Leadership is the process of influencing the behaviour of others towards theaccomplishment of
goals in a given situation.
9. What is communication?April/May 2011
Communication is passing of information from one person to another person.

10. State the need for communication. Nov2012

• To establish and spread goals of an enterprise widely.
• To develop plans for further achievement.
• To organize human and other resources in the most effective and efficient way.
• To select, develop and apprise members of the organisation.
11. List the different types of communication flow.
• Downward communication
• Upward communication
• Horizontal or lateral communication
12. Note down the various communicating networks. Nov 2012
• Simple chain
• Wheel
• Circular
 • Free flow
• Inverted V
13. State the advantages of democratic leadership. Nov/Dec 2010
• The subordinates are motivated by participation in decision-making process.
• This will increase job satisfaction.
• Absence of leader does not affect output.
• Labour absenteeism and turn-over will be minimum.
• The quality of decision is improved.
14. What are the barriers involved in effective communication? Nov2012
• Physical barriers
• Socio-psychological or personal barriers.
• Organisational barriers.
• Semantic barriers.
• Mechanical barriers.
15. List out the effective media in communication.April/May 2011
• A large bank supplies hardware and software to its customers.
• Several banks now make bank-by-phone services available even to individuals.
• E-mail service making easy delivery of documents.
16. What are the important assumptions made in X theory?
The average human dislikes to work. He will avoid work if it is possible. Therefore people must be
controlled, directed and threatened with punishment to make them work.
17. Mention the various factors involved in using motivational techniques.
• Money
• Participation
• Quality of working life
18. Mention the important of leadership.
• Motivating employees
• Leader develops team work
• Building morale
• Maintaining discipline
19. Name the various leadership styles.May/June 2012
• Autocratic or dictatorial leadership.
• Participative or democratic leadership.
• Laissez-faire or free rein leadership.
20. What is Laissez-faire?
Complete freedom is given to the subordinates so that they plan, motivate, control,
and otherwise be responsible for their own actions.

Part-B (16 Marks)

 1. What do you understand by “leadership style”? Describe the different styles of leadership.
April/May 2010
2. Explain why management by wandering around considered as effective communication. What are
the barriers to effective communications?April/May 2010
3. Explain the term motivation. Explain any two motivational theories. April/May 2011
4. Critically examine Maslow’s need priority model. How far up the hierarchical ladder do most
people progress?April/May 2010
5. What are the barriers of effective communication April/May 2011
6. Explain porter and Lawler theory of motivation and Adam’s equity theory of motivation.
Nov/Dec 2013

UNIT V

Part-A (2 Marks)

1. Define control. Nov/ Dec 2010

According to Koontz “Controlling to the measurement and correction of performance in order to make
sure that enterprise objectives and the plans devised to attain them are accomplished”.
2. What are the characteristics of control?
• Control process is universal
• Control is continuous process
• Control is action based
• Control is forward looking.
3. What are the disadvantages of control?Nov2012
• Control is expensive and time-consuming process.
• Human behaviour and employee morale also cannot be measured.
4. Give some critical point standards of control?
• Cost standards
• Revenue standards
• Goals standards
• Program standards.
5. What are the types of control?Nov2012
• Feedback control
• Concurrent control
• Feed forward control
6. What is feedback control?
Feedback control is the process of adjusting future action on basis of information about past performance.
7. What are the requirements for effective control?
• The control should be economical
• It must be simple
• It should be flexible
• It should be clear objectives
8. What are the modern techniques of control? April/May 2011
• Management audit
• Return on investment
 • PERT and CPM

9. Define budgetary control? May/June 2012

According to J.Batty “a system which uses budgets as a means of planning and controlling all aspects of
producing and or selling commodities and services”.

10. Define budget?

According to J. Fred Meston “a budget is the expression of a firms plan isfinancial form for a period of
time in to the future”.

11. What are the limitations of Budgeting?May/June 2012

• Inaccuracy
• Expenditure
• Distortion of goals
12. What is Zero Base Budgets?
Initially the budget is designed from a Zero base the main element is ZBB is future objective orientation.
13. What are the steps involves in ZBB?
• Decision package
• Ranking
• Allocation of resources
14. What is Internal Audit?
Internal audit is done by an internal auditor who is an employee of the organisation. He examines the
objectives, policies, plans, procedures and performance of the management.
15. Define MIS
A system of obtaining abstracting, storing and analysing data to productions information for use in
planning, controlling and decision making by managers at the time they can most effectively use it”
16. What are MIS Resources?
• To provide the information up to date
• To take effective decision making
• To provide the right information available in the right form at the right time
17. Define Productivity
Productivity is a measure of how much input is required to produce a given output theratio is
called productivity.
18. What are the factors affecting productivity?
• Technology
• Human resources
• Government policy
• Machinery and equipment
• Skill of the worker
19. What is OR?
OR is an applied decision theory, which uses scientific, mathematical and logicalmeans to take
decisions.
20. Define Multinational Corporations. April/May 2010
An enterprise which own or control production or service facilities outside the country in which they are
based.

Part-B (16 Marks)

1. Explain any four non-budgetary control techniques with suitable examples. Nov/Dec 2013
2. Explain the effects of globalization and liberation in improving organisation growth. May/June
2012
3. Explain the steps involved in the quality control process with advantages and disadvantages.
Nov/Dec 2013
4. What is the difference between direct control and preventive control? Give an overview of
popular overall direct control measures. Nov/Dec 2012
5. Explain the use of computers in handling information to increase productivity. May/June 2012
6. Explain the term productivity and the means of increasing productivity in an organisation.
May/June 2012
(6 pages)
Reg. No. : .......................................

Code No. : 22926 E Sub. Code : SMBA 31

B.B.A. (CBCS) DEGREE EXAMINATION,

NOVEMBER 2018.

Third Semester

Business Administration — Main

PRINCIPLES OF MANAGEMENT

(For those who joined in July 2017 onwards)

Time : Three hours Maximum : 75 marks

PART A — (10  1 = 10 marks)
Answer ALL questions.
Choose the correct answer :

1. Which one of the following is a subsidiary function

of management?
(a) Co–ordination (b) Innovation
(c) Motivation (d) Direction

2. Who conducted Hawthorne Experiments?

(a) Elton Mayo (b) PeterF. Drucker
(c) F.W. Taylor (d) Follet
3. Which one of the following is not an objective of
planning?
(a) Reducing uncertainty
(b) Reducing competition
(c) Economy in operation
(d) Recruitment and selection

4. Objective plans are otherwise known as ––––––––

plans.
(a) basic
(b) standing
(c) master
(d) long term

5. –––––– theory of organization gives a two–way

communication.
(a) neo–classical
(b) classical
(c) un–classical
(d) conditional

6. Which one of the following is not the benefit of an

organisation?
(a) co–ordination (b) Job hopping
(c) team work (d) creativity

Page 2 Code No. : 22926 E

7. The practice of translating the message into
suitable signs, symbols, etc. for the purpose of
transmission is known as ––––––––.
(a) encoding
(b) feedback
(c) decoding
(d) communication
8. When there is a deviation in the actual
performance from the planned one, then––––––––
function of management takes care of such
situation.
(a) motivating
(b) communication
(c) controlling
(d) staffing
9. ––––––––– is the obligation of a sub–ordinate to
his superior.
(a) Authority (b) Responsibility
(c) Delegation (d) Decision
10. Which of the following is a problem of delegation?
(a) Superiors (b) Organisation
(c) Sub–ordinates (d) All the above

Page 3 Code No. : 22926 E

 PART B — (5  5 = 25 marks)

Answer ALL questions choosing either (a) or (b).

Each answer should not exceed 250 words.

11. (a) What are the Levels of Management?

Explain.

Or
(b) Discuss the techniques of Scientific
Management.

12. (a) Explain the limitations of Planning.

Or
(b) What are the features of Decision Making?

13. (a) How do you classify an Organisation?

Explain

Or
(b) What are the factors affecting the span of
management?

14. (a) Discuss the principles of direction.

Or
(b) Explain the importance of control function.

Page 4 Code No. : 22926 E

[P.T.O.]
15. (a) What are the problems of co–ordination?

Or
(b) What are the merits of ‘Delegation of
Authority?

PART C — (5  8 = 40 marks)

Answer ALL questions choosing either (a) or (b).

Each answer should not exceed 600 words.

16. (a) Explain the functions of management.

Or
(b) What are the findings and criticisms of
Hawthorne Experiment?

17. (a) Explain the different types of Forecasting

Techniques.

Or
(b) Describe the various steps involved in a
Decision Making process.

18. (a) Discuss the principles of a successful

organization.

Or
(b) Explain the different methods of
Departmentation.

Page 5 Code No. : 22926 E

19. (a) Describe the different types of
communication.

Or
(b) Explain the controlling techniques.

20. (a) Discuss the importance of co–ordination.

Or
(b) What are the advantages and limitations of
decentralization?

———————

Page 6 Code No. : 22926 E