Interviewer: Hi, Good morning! How are you today?

Interviewer: Great! My name is Melissa Valle, I am a recruiter from Sitel Nicaragua and today
I’ll have the pleasure to assist with your interview process. Sitel Nicaragua has job opportunities
for customer service positions. Is that something you would be interested in?

Interviewer: Perfect, let’s start the interview. Do you mind telling me a little about yourself?

1. What do you know about IBEX?

2. What do you know about Inspiro?
3. What do you know about Sitel?
4. What do you know about Concentrix?
5. What do you know about One Link?
6. How did you find out about us?
7. Tell me about yourself
8. Tell me about the customer service experience that you have mentioned.
9. In your own words, please explain what customer service is?
10. Definition of customer service?
11. What is customer satisfaction?
12. Why is customer satisfaction important?
13. Why is customer service important?
14. How to make customers happy?
15. Could you please provide examples of customer satisfaction?
16. What makes you unique?
17. What makes you different from others?
18. What makes you extraordinary?
19. Why should we hire you?
20. What sets you apart from the rest of the candidates?
21. Are you the perfect fit for the customer service position?
22. What can you offer us that someone else can not?
23. What is emotional intelligence?
24. What makes you unique?
25. What are you passionate about?
26. How would your friends and co-workers describe you?
27. How would you describe your personality?
28. Did you have angry customers and how did you handle it?
29. Please provide a real life example of angry customers in your mother’s business.
30. What are those qualities bring to the company?
31. What skills do you think a customer service representative must have?

32. What do you think are the most important qualities for someone to excel in this
role?

33. How do you feel about being the only one who does not have experience in the
call center industry?

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34. Do you have call center experience?

35. What is your idea for a call center? What do you know about the call center
industry?

36. What is a call center?

37. What is your time availability?
38. How do you deal with pressure?
39. How do you deal with stress?
40. Do you have any questions for me?
41. What is your salary expectation?
42. How to handle angry customers?

43. What would you do in case of unprofessional behavior if you see your best friend
doing something ethically wrong at work?

44. Why do you want to work here?

45. What interested you about this role?

46. What are your expectations about this role during the first 30 days, 60 days or 1
year?

47. Where do you see yourself in 5 years?

48. Why did you leave your last job?
49. Tell me about your weaknesses
50. What are your biggest strengths?
51. What do you know about credit cards?
52. Would you use a credit card?
53. What is a debit card?
54. What are the benefits of a credit card?
55. What is sympathy?
56. What is empathy?
57. Difference between sympathy vs empathy?
58. If you could have a superpower what would it be and why?
59. What is your favorite superhero?
60. If you were an animal, which one would you be and why?
61. What has been your greatest achievement so far?
62. What are you most proud of?
63. What is your greatest failure?
64. What is your greatest fear?
65. What is feedback for you?
66. Are you a feedback taker?
67. How do you react to negative feedback?
68. Mention 3 reasons for not going to work?
69. Are you a team player? And why?

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70. Teamwork examples.
71. How to make a sandwich
72. How to make a coffee (without a coffee maker)
73. How to make a rice
74. How to open a facebook account
75. How to delete a photo of a gallery
76. How to tie your shoes
77. What did you like least about your last job?

78. What was your salary in your last job?

79. Give me an example of a time you did something wrong. How did you handle it?

80. Tell me about a challenge or conflict you had to face once and how did you handle
it?

81. What are your hobbies? What do you like to do?

82. What are three positive things your last boss would say about you?
83. If you were interviewing someone for this position, what traits would you look for?
84. Why did you choose your major?
85. Are you a leader or follower?
86. What are the qualities of a good leader? A bad leader?
87. What is your favorite memory from childhood?
88. How do you prioritize your work?
89. Are you planning on having children?
90. What do you like to do outside of work?
91. How do you make a salad?
92. How do you put your pants on?
93. What is sales?

94. If you had an option to go back in time and see your younger self what advice
would you give to yourself?

95. If you had an option to go to any country, which country would you go and why?

96. If you had an option to save your mother’s life or yours, whose life would you save
and why?

97. What is the best place to travel in Nicaragua and why?

98. What would you do if you won the lottery?
99. How would you handle objections?
100. Tell me about a time when you worked under pressure and what happened?

101. Tell me about a time you completed a task and you thought you did an amazing
job and your boss still criticized your job, what did you do about it?

102. How do you send an email via computer and cellphone?

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