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Govt. SPMR College of Commerce: Certificate
Govt. SPMR College of Commerce: Certificate
CERTIFICATE
This is to certify that ROSHNI DEVI SURBHI JASROTIA student of B.B.A. sem- 5th,
University Roll No. 1904002001327, is a bonafide student of this institute. She has completed
the Project Report on the topic “ TRAINING AND DEVELOPMENTCUSTOMER
SATISFACTION a case study of LG ELECTRONICS” under my guidance and
supervision during the academic year 2019-2022 in the partial fulfillment of requirement for
awarding the degree of Bachelors of Business Administration by the Cluster
University of Jammu.
To the best of my knowledge the work done by the student is original and will be of valuable
sources for the scholars and organizations to carry advance research work.
SIGNATURE
GOVT. SPMR COLLEGE OF COMMERCE
CANAL ROAD, JAMMU – 180001 (O): 0191-2544321 (M): +91-9419119869
www.spmrcollege.org
Email:- principalspmrcollege.com
CERTIFICATE
This is to certify that ROSHNI DEVI SURBHI JASROTIA student of B.B.A. – sem 5th, University Roll
No. 19040020027, is bonafide student of this institute. She has completed the Project Report on the
topic “ TRAINING AND DEVELOPMENTCUSTOMER SATISFACTION A case
study of LG ELECTRONICS” under the supervision of Prof. Lekha for the partial fulfilment
of requirement for awarding the degree of Bachelors of Business Administration by the
Cluster University of Jammu.
SUPERVISOR
HEAD,
Department of Management Studies
I express my sincere thanks to Prof. LEKHA, who guided me through the project and also gave
valuable suggestions and guidance for the completing the project.
She helped me to understand the intricate issues involved in project making besides effectively
presenting it. These intricacies would have been lost otherwise. My project has been a success only
because of their guidance.
I hereby declare that the project report on the topic “TRAINING AND DEVELOPMENTCUSTOMER
SATISFACTION A case study of LG ELECTRONICS” completed and submitted under the
guidance and supervision of Prof. LEKHA, this is my original work.
The preparation of the project report is based on my personal findings, several visit to the organization,
interaction with the employees/ officials and consultation with the eminent scholars and secondary sources.
1 Chapter-1 Introduction
1.1 Topic
1.2 Company
Chapter-6 Findings
Chapter-7 Limitations
Bibliography
Annexure
INTRODUCTIO
N & DESIGN
OF THE
STUDY
Dale Yoder: Defines “It is that deals with the effective control and
use of manpower as a distinguished from other source of man power”
Meaning:
Training is part of Human Resource Development. It is concerned
with concerned with training, development, and education. Training
has been defined as an organized learning experience, conducted in a
definite time period, to increase the possibility of improving job
performance and growth. Organised means that it is conducted in a
systematic way.
Although learning can be incidental, training is concerned with the
worker learning clear and concise standards of performance or
objectives.
Training is the acquisition of technology which permits employees to
perform their present job to standards. It improves human
performance on the job the employee is presently doing or is being
hired to do. Also, it is given when new technology introduced into the
workplace.
COMPANY PROFILE OF LG
LG Electronics India Pvt. Ltd., a wholly owned subsidiary of
LG Electronics, South Korea was established in January, 1997
after clearance from the Foreign Investment Promotional
Board (FIPB). The trend of being industry norms started with
the fastest ever-nationwide launch by LG in a period of 4 and
5 months with the commencement of operations in May 1997.
LG set up a state-of-the art manufacturing facility at Greater
Noida, near Delhi, in 1998, with an investment of Rs 500
Crores. This facility manufactured Color Televisions,
Washing Machines, Air Conditioners and Microwave Ovens.
During the year 2001 LG commenced the home production for
its eco-friendly Refrigerators and established its assembly line
for its PC Monitors at its Greater Noida manufacturing unit.
The beginning of 2003 will see roll out of the first locally
manufactured Direct Cool Refrigerator from the plant at
Greater Noida.
[Pick the date] Page 15
The Greater Noida manufacturing unit line has been
designed with the latest technologies at par with international
standards at South Korea and is one of the most eco-friendly
units amongst all LG manufacturing plants in the world.
REVIEW OF LITERATURE
2.1 International
REVIEW OF LITERATURE
[Pick the date] Page 19
INTRODUCTION
PRINCIPLE PF TRAINING
Motivation
Feedback
Reinforcement
Practice
Individual Differences
OBJECTIVES OF TRAINING
To increase productivity
An instructor can help employees increase their level of
performance on their assignment. Increase in human
performance leads to increase in the operational
productivity and also the increase in the profit of the
company.
To improve quality
Better-trained workers are less likely to make operational
mistakes. It can be in relationship to the company or in
SCOPE OF TRAINING
To impart to the new entrants the basic knowledge and
skills they need for definite tasks.
To assist employees to function more effectively in their
present positions by exposing them to new concepts.
To build a line of competent people and prepare them to
occupy more responsible positions.
To reduce the supervision time, wastage and spoilage of
new material.
To reduce the defects and minimize the industrial
accidents.
To ensure the economical output of the required quality.
To prevent obsolescence.
To promote individual and collective morale,
responsibility and cooperative attitudes etc.
TRAINING METHODS AND TECHNIQUES
[Pick the date] Page 26
Because of the objective of Human Resource Development
is to contribute to the organization’s overall goals, training
programs should be developed systematically and with the
organization’s true needs in mind. Successful training
begins with a thorough need assessment to determine which
employees need to be trained and what they need to be
trained to do.
OBJECTIVES OF RESEARCH:
RESEARCH APPROACHES
Questionnaire
Interviews
[Pick the date] Page 45
Focus Group Interviews
Observation
Case studies
Diaries
Portfolio
Secondary Data: Publish data and data collected in the
past or other parties is called secondary data.
Magazine
HR Manual
Internet
Newspaper
LIMITATIONS
14.
15.