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Hospitality Student's Industrial Training: Prevailing Practice
Hospitality Student's Industrial Training: Prevailing Practice
Hospitality Student's Industrial Training: Prevailing Practice
ISSN 1990-9233
© IDOSI Publications, 2014
DOI: 10.5829/idosi.mejsr.2014.21.06.21570
1
Hospitality and Hotel Management Punjabi University, Patiala, India
2
M.M. University Mullana, India
Abstract: This research is an attempt to examine the prevailing practice of Industrial training practices among
various academic institutions in the region of Punjab, Haryana and Chandigarh. There are several human
resource problems that plague the tourism sector including low wages, high demand for staff flexibility, high
staff turnover and skill shortages. There is even a mismatch of tourism education with industry requirements,
as a result of which qualifications from the tourism sector are much appreciated by other fields and
qualifications from other sectors are useful for tourism. The first interaction of a hospitality management student
with the industry happens during the industrial training phase. This is the time when a student makes the
choice of whether the hotel is truly his/her calling or not. Majority of the properties do not have an organised,
monitored and measured training program rolled out. Things are left to chance and the mercy of circumstances
and people. While there is no perfect industrial training model for all hospitality education programs, quality
field experiences should reflect the program’s objectives within the parameters of the program, on the principle
that in order to implement a successful training program there should be a commitment from all the parties
involved - the university, the industry and the student. Based on the data analysis it was found that there is
no uniform practice of training exist among Universities in terms of time and Duration. A well- planned industrial
training program jointly developed by industry representatives, faculty members and students can maximize
the potential to successfully prepare high quality hospitality management graduates for the workplace.
Key words: The region of Punjab Interaction of a hospitality management Graduates for the workplace
Corresponding Author: Hardaman Singh Bhinder, Hospitality and Hotel Management Punjabi University, Patiala, India.
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performance levels for the industry with overall being mistreated and underpaid. For many years,
occupancies growing from a nationwide average of 59.9% hospitality programs have attempted to be prescriptive in
to 62.1% (FHRAI). their efforts to find a common model for the industrial
training component of hospitality education. The success
Human Resource Management: There are several human of any course lies on its course curriculum and contents.
resource problems that plague the tourism sector The changes in the hospitality industry are very fast and
including low wages, high demand for staff flexibility, the curriculum needs to be in accordance with the needs
high staff turnover and skill shortages. There is even a of the industry. Unfortunately hospitality syllabus is not
mismatch of tourism education with industry uniform throughout the country. Lots of importance
requirements, as a result of which qualifications from the needs to be placed on task based and management based
tourism sector are much appreciated by other fields and subjects. While there is no perfect industrial training
qualifications from other sectors are useful for tourism. model for all hospitality education programs, quality field
Many qualified employees leave the sector and many experiences should reflect the program’s objectives within
trained tourism school graduates do not enter the sector, the parameters of the program, on the principle that in
leading to a sheer waste of resources and skills. order to implement a successful training program there
Numerous institutions have sprung up purporting to offer should be a commitment from all the parties involved - the
courses at various levels in travel, tourism, catering, hotel university, the industry and the student. This study will
and institutional management across the country. explore the current opinions of the industrial training
However, most of them lack basic training facilities and contribution towards employability in hotel industry from
not meet acceptable standards [1]. They spew out the triangular partnership between education providers,
graduates whose knowledge is questionable as there is students and industry in order to understand student’s
no centralized examination or certification. Training career commitment after industrial training experiences.
curricula are often ill adapted to market demand and even When all three groups of stakeholders communicate the
less to modern, diversified skills and training aspects that they value most in an industrial training
methodologies; instructors may be few, ill-adapted and experience and the goals that they wish to achieve, each
ill-motivated, lack technical knowledge and expertise group can better understand the other
in trainee counselling and in orienting training to There are differences in the industrial training from
self-employment or market demand. In the face of such academic program to academic program.
expansion, questions have often been raised about the The industrial training in the course curriculum of
level, scope and quality of tourism training and education Hotel management course is widely recognized beneficial
in the country. Thus there is a need to come up with a to all the stakeholders concerned. Students benefited by
uniform curriculum that is not only acceptable to all the working in the real life situation which cannot be created
industry participants, but which is also competitive both in the classrooms where as industry professional could
locally and internationally. The situation today is that just identify potential employers by evaluating the
like the industry itself still does not have a clear and performances of the trainee’s.The academic institutions
adequate operational framework, the training is largely by incorporating the industrial training in their course
carried out in a haphazard and uncoordinated manner curriculum leads to strengthen the employability skills of
the students provided it should be a win -win situation to
Research Problem in Context: The first interaction of a all concerned. However when stakeholders reveal their
hospitality management student with the industry perceptions of key factors of training experiences,
happens during the industrial training phase. This is the different aspects might exist which often leads to
time when a student makes the choice of whether the challenge to all stakeholders involved in the training
hotel is truly his/her calling or not. Majority of the process. When all groups of stakeholders communicate
properties do not have an organised, monitored and the aspects that they value most in an industrial training
measured training program rolled out. Things are left to experience and the goals that they wish to achieve, each
chance and the mercy of circumstances and people. The group can better understand the other. Unfortunately,
hospitality industry has to mature, learn to be responsible little research on topic has been performed. Present
and accountable for its human asset. There is a lot of research is an attempt to find the contribution of training
room for improvement and need for introspection.” There towards employability by considering all aspects of
has also been a growing noise about industrial trainees training such as right time and duration of training,
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outcomes as perceived important, training experience and internship period should be six months [5], Mihail, 2006).
its effects on carrier commitment and framing strategies to Mihail (2006) also found in his study that most of the
make it a win -win situation to all stakeholders concerned. interns preferred to have internship periods ranging from
The first interaction of a hospitality management student six to nine months instead of three months. This indicated
with the industry happens during the industrial training that interns are willing to have a longer internship period
phase. This is the time when a student makes the choice and believe that they can learn more within a six month
of whether the hotel is truly his/her calling or not. period. [5] remarks that the short amount of time an
Majority of the properties do not have an organised, internship lasts really never lets the student become a
monitored and measured training program rolled out. fully functional employee because there is not so much to
Things are left to chance and the mercy of circumstances take in for them. In their study of hospitality internships,
and people. While there is no perfect industrial training [6] expounded views of the industry and concluded that
model for all hospitality education programs, quality field more internship hours, better coordination and more
experiences should reflect the program’s objectives within documentation in terms of both written and oral reporting
the parameters of the program, on the principle that in were needed. [7] conducted a study among 113 students
order to implement a successful training program there at Bilkent University’s School of Tourism and Hotel
should be a commitment from all the parties involved - the Management in Turkey and suggested holding
university, the industry and the student. When all three orientation for students before undertaking their
groups of stakeholders communicate the aspects that placement, having a professional control system to
they value most in an industrial training experience and monitor the industrial training experience, holding mid-
the goals that they wish to achieve, each group can better term intern review to gauge the progress and reviewing
understand the other the grading system to emphasize the importance of
placement. [8-10] considered internship programmes as
The Research Objective: unstructured and poorly organized and found that
students generally complain about the quality; and it
1: To examine the prevailing practice of industrial training appears that many hospitality students, through exposure
component in the course curriculum of various hotel to the subject and industry, become considerably less
management institutions. interested in selecting hospitality as their career of first
choice. [11] stated “the relative endorsement of these
Ho: There are no significant differences in the practice of experiential factors supports the practice of exposing
industrial training component in the course curriculum of students to career exploration activities (e.g. job
various Hotel management institutions. shadowing, internships, realistic job previews) that enable
them to clarify their interests, values and skills in relation
Limitation: to particular occupational fields and work tasks”. [9]
conducted a study among students from four hospitality
The present study is the self report nature of the schools and colleges in Hong Kong with a total of 307
survey design. A response for each survey was usable questionnaires. The study found that all the
gathered under the assumptions that the individuals student perception scores about internship were lower
were honestly reporting true information and than expectation scores, implying that there is quality
opinions. shortfall in internship. The study made the point that
The study was further limited to the data collected schools should involve students and employers to
through the utilization of the quantitative survey participate in the planning stage by inviting them to sit in
questionnaire meetings before consolidating a training programme for
students; and schools should collect information about
Review of Literature: Most students in previous studies needs and interests of students as well as employers. Cho
felt confused on who should arrange the internships [2]. (2006) conducted a study among students from seven
Asked who should be responsible for arranging their colleges in Korea and 285 completed surveys were
internship placement, the majority of interns feel faculty collected. The study concluded that there was a
should work for their placement [3-4]. Previous research significant level of discrepancy between satisfaction and
studies also show that internship periods were too shot expectations indicating that expectations were not fully
and the majority of interns think that the most appropriate met. The respondents were not satisfied with the quality
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of the internship. [12] the students mentioned that often the region of Punjab,15 %(n=23) were from Haryana and
their opinions are not accepted by either the industry 35.5 %(n=35) were from Chandigarh city. Majority of them
mentors or academic instructors. They would like to know were from Punjab due to the fact that number of
about handling stress and felt they themselves should be institutions offering Hospitality courses are more in
open-minded, ask questions and express themselves. Punjab in comparison to Haryana and Chandigarh.
Through having to work shifts and long hours, they
discovered the true nature of a demanding and N=150
Faculty Members -------------------------------------------------------------
time-consuming workplace and that the real world is Region Punjab Haryana Chandigarh
different to what they had anticipated and far less Frequency 74 23 53
glamorous. Despite these harsh realities of the industry, % 49.5 15 35.5
the majority were of the opinion that the work-integrated
learning period had been a rewarding experience.
N=150
Faculty Members --------------------------------------------------------------------------------------------------------------------------------------------------------------
Institution Type State University Deemed University Private University National Council Central University
Frequency 72 13 33 27 5
% 48 9 22 18 3
(1=State,2=Deemed,3=Private,4=National Council,5=Central )
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Experience: Further break up in terms of Experience wise, Duration: The Faculty members were asked about details
out of total 35 % (n=52)faculty members were having regarding the industrial training component in the course
experience in the range of 0-5 years, similarly 35% curriculum.The reason behind for asking only the faculty
(n=53)were in the range of 6-10 years,followed by 23%(34) members for collecting information about the prevailing
were in the range of 11-15 years and remaining 7%(11) practice of training due to fact that they are the one who
falls above 15 years. are following the guidelines as per their curriculum and
considered to more accurate and reliable in providing the
N=150 desired information,instead of asking the pre students
Faculty Members ------------------------------------------------------------------ who might not be aware about when and for how many
Experience 0-5 yrs 6-10 yrs 11-15 yrs Above 15 yrs
duration they are supposed to go for the industrial
Frequency 52 53 34 11
% 35 35 23 7 training in the course curriculum and where as the
industry professionals are absorbing students of various
institutions and might not be able to provide the accurate
information.Moreover the information provided by the
faculty members have been verified and cross checked
with the copy of syllabus.
Faculty members were asked for how many times
students go for Industrial training in the course
curriculum. For this question two options were given in
the instrument to select by the faculty members that is
once or twice Out of total responses, 84%(n=124)
institution stated that once students go for training in the
course curriculum and 16 %(n=24) institution revealed
that they have two time practice of industrial training
Designation: Faculty members were falls in different component in their course curriculum. Out of 16 % of two
designation levels, out of total 7.3% (n=11) were the time training practice, it is observed only 10 %(n=15) in
principal, 11.3% (n=17) were H.O.D, 19.3 %( n=29) were case of State Universities and 6 % (n=9)for private
working at Sr. Lecturer level, followed by 36 %(n=54) were universities and remaining Universities/academic
at Lecturer Level and remaining 26%(n=39) were institutions have one time training practice in their course
Instructors. curriculum. Twice students go for training is only
prevailing in the course curriculum of the state(15%) and
N=150 private universities (6%) curriculum, where as in case of
Faculty Members ------------------------------------------------------------------- Deemed,Central and National Council of Hotel
Designation Principal HOD Sr. Lecturer Lecturer Instructor
Frequency 11 17 29 54 39
Management institutions only one time students go for
% 7.3 11.3 19.3 36 26 training in the course curriculum
Table summarises the responses of faculty members
regarding prevailing practice of industrial training
component in the course curriculum.
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In Case of State Universities: First time duration : It was observed from the total responses that out of the total sample
32% (n=23) have 20 weeks duration,followed by 28% (n=20)have 22 weeks duration,followed by 26% (n=19) have 17
weeks duration and remaining 14% (n=10) have 18 weeks duration
Second Time Duration: It was observed that 100 %( n=15) have 20 weeks Duration.
In case of Private Universities: First time duration: It was observed from the total responses that out of the total sample,
48% (n-16) have 24 weeks duration,followed by 39 % (n=13) have 20 weeks duration,followed by 9% (n=3) have 22 weeks
duration and remaining 3%(n=1) have 18 weeks duration
Second Time Duration: It was found that 89 % (n=8) have 24 weeks duration,followed by 11%(n=1) have 20 weeks
duration.
Chi -square test applied and it reveals there are significant differences in the Duration of prevailing practice of
industrial training component in course curriculum of Hotel management institutions among regions and institution level.
Significance level p<.05 is for region that is p=.000 andfor type of institutions it is p=.000.
Region X2(8, N=150) =48.3, p=.000 and type of institutions X2(16, N=150) =126.09, p=.000
An ANOVA was performed on all five Universities responses regarding prevailing practice of training duration in
terms of weeks. Results are shown in Table. Significant differences were found between Universities regarding duration
of prevailing practice of industrial training in terms of weeks for one time F(4,145)=13.709, p=.000) and twice
F(1,22)=110.000, p=.000). Therefore, the probability of this result occurring by chance is very small.
Tukey HSD Post Hoc applied to determine significance differences among Pair wise comparisons were made between
Universities prevailing practice of training duration in terms of weeks. Table 10 shows these pair wise comparison results.
Table shows that there is significance difference in the mean difference between State and Private Universities (p=.000),
although difference is not significant between Deemed, National Council and Central University (p=.845,.651,.963).There
is significance in the mean difference between Deemed and Private Universities in terms of training duration (p=.002) and
difference is not significant between other universities. Whereas Private universities have significant difference between
State (p=.000), Deemed (p=.002) and National council (p=.000) and not significant between Central University. National
council has significant difference between Private universities and not with others. The difference is not significant
between Central and others universities.
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Faculty
1st Time Actual Value Mean 20.21 Time: Similarly faculty members were asked to provide
Median 20.00
Mode 20.00 information regarding the time of the industrial training
Maximum 24.00 component in the course curriculum.The Time means in
Minimum 17.00
which semester students go for industrial training
Standard Deviation 1.93
Total N 150 component in the course curriculum. Respondents were
2nd Time Actual Value Mean 21.33 provided with the options in the questionnaire to fill their
Median 20.00 responses.Tables were provided with blank spaces where
Mode 20.00
Maximum 24.00
in faculty members filled their responses under once and
Minimum 20.00 twice options.
Standard Deviation 1.93 Table summarises the responses of the faculty
Total N 150
members regarding time (semester) students go for
training in the industry.
Findings -Duration: Based on the data analysis it was State universities -First Time: It was observed that
found that there is no uniform practice of training exist out of total responses 25%were sending students for
among Universities in terms of duration.Median andMode training in their third semester, 8% have training in fourth
value of training duration of all universities is 20 for both semester, 15% in sixth semester.Second Time: out of total
times that is first and second time students go for training responses 62 % were sending in Sixth semester.
in the course curriculum. It starts from 17 weeks and go
last to 24 weeks among various Universities for the one Deemed Universities: First time: It was observed that
time duration and 20 to 24 weeks for second time duration. training is in their third semester (9%).
At present different durations was found in the training
component of various universities. Similarity was Private Universities: First time: Out of total responses of
observed in the duration of Central, Deemed and National Private Universities, 3% were sending in third semester, 10
Council institutions that is of 20 weeks. Prevailing practice % have training in fourth semester, 5% have in Fifth
of industrial training vary in duration. However Amoah Semester and 3% in sixth semester. Second time: only 6%
and Baum (1997, p.6) highlighted that when there is no were sending in sixth semester.
consensus between the two features of tourism
environment and tourism education, problems arise for National Council: First time: It was observed that training
those on the receiving end of the tourism is in third semester13% and 5% in fourth semester.
education.Curricula should to some extent includes
training in specific skills and competencies that are vital Central University: First time: It was observed that
for the real working world and been shaped by the needs training is in their third semester (3%).
of the industry.
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Two times (Twice) training practice is only exist in State and Private Universities.Second time training was observed
in both the Universities was in their sixth semester. Data collected reveals that there is no uniform practice of industrial
training exists in terms of time among Universities offering Hotel management course.
1st time Training (in Sem)% 2nd time Training (in Sem)%
--------------------------------------------------------------------------- ------------------------------------------------------------
Percentage 1st Sem 2nd Sem 3rd Sem 4th Sem 5th Sem 6th Sem Total 1st Sem 2nd Sem 3rd Sem 4th Sem 5th Sem 6th Sem Total
Faculty 0 0 51 26 5 18 100 0 0 0 0 0 16 16
Designation Principal 0 0 3 0 1 3 7 0 0 0 0 0 2 2
HOD 0 0 7 3 0 1 11 0 0 0 0 0 2 2
Sr. Lecturer 0 0 9 3 1 6 19 0 0 0 0 0 3 3
Lecturer 0 0 17 13 2 4 36 0 0 0 0 0 4 4
Instructor 0 0 15 6 1 4 26 0 0 0 0 0 5 5
Total 0 0 51 26 5 18 100 0 0 0 0 0 16 16
SEX Male 0 0 35 17 4 13 69 0 0 0 0 0 11 11
Female 0 0 15 9 1 5 31 0 0 0 0 0 5 5
Total 0 0 51 26 5 18 100 0 0 0 0 0 16 16
Experience 0-5 yrs 0 0 19 9 1 5 35 0 0 0 0 0 6 6
6-10 yrs 0 0 19 10 2 5 35 0 0 0 0 0 4 4
11-15 yrs 0 0 10 6 1 6 23 0 0 0 0 0 3 3
Above 15 yrs 0 0 3 1 1 2 7 0 0 0 0 0 3 3
Total 0 0 51 26 5 18 100 0 0 0 0 0 16 16
Region Punjab 0 0 20 9 5 15 49 0 0 0 0 0 6 6
Chandigarh 0 0 7 6 0 2 15 0 0 0 0 0 1 1
Haryana 0 0 23 11 0 1 35 0 0 0 0 0 9 9
Total 0 0 51 26 5 18 100 0 0 0 0 0 16 16
Type of institutions State 0 0 25 8 0 15 48 0 0 0 0 0 10 10
Deemed 0 0 9 0 0 0 9 0 0 0 0 0 0 0
Private 0 0 3 10 5 3 22 0 0 0 0 0 6 6
National 0 0 13 5 0 0 18 0 0 0 0 0 0 0
Central 0 0 0 3 0 0 3 0 0 0 0 0 0 0
Total 0 0 51 26 5 18 100 0 0 0 0 0 16 16
An ANOVA was performed on all five Universities regarding prevailing practice of training time in terms of semester.
Results are shown in Table. Significant differences were found between Universities prevailing practice of training time
in terms of semester F (4,145) =7.345, p=.000). Therefore, the probability of this result occurring by chance is very small.
Tukey HSD Post Hoc applied to determine significance differences among Pair wise comparisons were made between
Universities prevailing practice of training time in terms of semester. Table 10 shows these pair wise comparison results.
Table shows that there is significance difference in the mean difference between State and Deemed Universities (p=.007)
and National Council (p=.006) although difference is not significant between Private and Central Universities.There is
significance in the mean difference between Deemed Private Universities and State Universities in terms of training time
(p=.007,p=.001) and difference is not significant between other universities. Whereas Private universities have significant
difference between National Council (p=.000), Deemed (p=.001) not significant between Central University and State.
National council has significant difference between Private universities and State Universities not with others. The
difference is not significant between Central and others universities.
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Descriptive ANOVA
------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------
N Mean Std. Deviation Std. Error Minimum Maximum F P Value
1st time Training (in Sem) State 72 4.08 1.330 .157 3 6 7.345 .000
Deemed 13 3.00 .000 .000 3 3
Private 33 4.39 .933 .162 3 6
National 27 3.26 .447 .086 3 4
Central 5 4.00 .000 .000 4 4
Total 150 3.91 1.131 .092 3 6
2nd time Training (in Sem) State 15 6.00 .000 .000 6 6 . .
Deemed 0 . . . . .
Private 9 6.00 .000 .000 6 6
National 0 . . . . .
Central 0 . . . . .
Total 24 6.00 .000 .000 6 6
Tukey HSD
Dependent Variable (I) inst type (J) inst type Mean Difference (I-J) Std. Error P Value
1st time Training (in Sem) State Deemed 1.083 .315 .007
Private -.311 .220 .620
National .824 .236 .006
Central .083 .484 1.000
DEEMED State -1.083 .315 .007
Private -1.394 .342 .001
National -.259 .353 .948
Central -1.000 .550 .368
Private State .311 .220 .620
Deemed 1.394 .342 .001
National 1.135 .271 .000
Central .394 .502 .935
National State -.824 .236 .006
Deemed .259 .353 .948
Private -1.135 .271 .000
Central -.741 .509 .593
Central State -.083 .484 1.000
Deemed 1.000 .550 .368
Private -.394 .502 .935
National .741 .509 .593
1st time 2nd time Duration and Time. Significant differences were found
Training (in Sem) Training (in Sem)
between Universities prevailing practice of training
-------------------------- ----------------------------
Faculty members Median Mode Median Mode duration in terms of weeks for one time F (4,145) =13.709,
3 3 6 6 p=.000) and twice F (1, 22) =110.000, p=.000). Significant
differences were found between Universities prevailing
FINDINGS -Time: Based on the data analysis it was practice of training time in terms of semester F (4,145)
found that there is no uniform practice of training exist =7.345, p=.000). Based on the data analysis it was found
among Universities in terms of time. Median andMode that there is no uniform practice of training exist among
value of training time of all universities is Third semester Universities in terms of duration(Weeks) and
for first time and sixth Semester for second time. Time(Semester).Median andMode value of training
duration of all universities is 20 weeks for both times that
Ho: There are no significant differences in the practice of is first and second time students go for training in the
industrial training component in the course curriculum of course curriculum. It starts from 17 weeks and go last to
various Hotel management institutions. 24 weeks among various Universities for the one time
The framed hypothesis is rejected because there is duration and 20 to 24 weeks for second time duration.
significant differences exist in the prevailing practice of Median andMode value of training duration of all
industrial training component in the course curriculum of universities is Third semester for first time and sixth
various hotel management institutions, in terms of Semester for second time.
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Middle-East J. Sci. Res., 21 (6): 879-889, 2014
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