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Teramind Antivirus Guide v4.1
Teramind Antivirus Guide v4.1
Teramind Agent
Ver 4.1
Updated: 06/MAY/2020
Table of Contents
Antivirus and Teramind Agent ...................................................................................................................... 2
General exceptions while installing or updating the Teramind Agent ......................................................... 2
Server IP addresses and ports ....................................................................................................................... 3
Instructions to configure most commonly used antivirus software ............................................................. 3
Windows Defender ....................................................................................................................................... 4
BitDefender Total Security 2019 ................................................................................................................... 8
ESET Endpoint Security 7 ............................................................................................................................ 10
Kaspersky Endpoint Security 11 .................................................................................................................. 12
Avast Business Antivirus 18 ........................................................................................................................ 16
McAfee Endpoint Security .......................................................................................................................... 17
Sophos Home .............................................................................................................................................. 19
Other antivirus software issues and workaround....................................................................................... 20
However, there might be situations where your antivirus can block you from installing the Teramind
Agent or generate false positives. We have provided step by step guide for configuring some of the most
common antivirus software. Please follow the instruction in this guide to add exceptions and unblock
the required ports. For antiviruses not included in this guide, please consult your antivirus help
documentation to find out how to add exceptions and configure the firewall settings.
If you already have the Teramind Agent installed, after adding the exceptions, please
remove the Agent and reinstall it.
• Instructions for how to remove the Agent
• Instruction for how to install the Agent
If you still encounter any issues after following this guide, please contact us at support@termind.co
and a support engineer will help you troubleshoot the problem.
Main exceptions:
• C:\ProgramData\{4CEC2908-5CE4-48F0-A717-8FC833D8017A}
• C:\Windows\System32\drivers\tmfsdrv2.sys
Teramind Cloud • C:\Windows\System32\drivers\tm_filter.sys
Temporary exceptions:
• c:\windows\system32\drivers\set*.tmp
• c:\windows\temp\*.tmp
• c:\windows\installer\*.*
• www.teramind.co:443
• rt.teramind.co:443
Teramind On-premise
For remote Agent deployment via • TCP ports 10000 and 443 of Teramind appliance.
Teramind dashboard
Please follow the steps below to clear cached detection and obtain the latest malware definitions:
Step 1:
Type cd c:\Program
Files\Windows Defender and
press Enter.
Type MpCmdRun.exe -
removedefinitions -
dynamicsignatures and press
Enter. Windows will remove the
dynamic signature.
Type MpCmdRun.exe -
SignatureUpdate and press Enter.
Windows will update your virus
definition with the latest signature.
Step 1:
Step 3:
Step 3:
If none of these methods works, please contact our support team at support@teramind.co.
Step 2:
Step 3:
Step 5:
Step 6:
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Step 4:
Step 6:
Step 2:
Step 3:
Step 1:
Step 2:
Step 4:
Step 5:
Step 2:
Step 3:
Avast Free Antivirus Detects Teramind Agent • .dwm - disable Behaviour Shield
2016 .exe installer and .dwm. • Installer - repeat installation
Avast EndPoint
Detects Teramind Agent. • Continue execution
Protection Suite
Comodo Antivirus 10 Installation fails (Access • Add the exceptions listed under the General exceptions
Denied message). while installing or updating the Teramind Agent section.
• Disable Sandbox
BullGuard Antivirus Installation fails. • Add the exceptions listed under the General exceptions
while installing or updating the Teramind Agent section.
• Add following exceptions:
‐ c:\users\username\appdata\*.*
‐ c:\windows\*.*
• Disable Scan Files
Traps Advanced Possible installation issues. • Add the exceptions listed under the General exceptions
Endpoint Protection while installing or updating the Teramind Agent section.