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Assistant Manager (Public Health and Family Welfare
Department)Examination
• Climate of M.P.
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mcWjsbM (Syllabus),
(Section-B)
Hospital and Public Health Management
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Unit I: Hospital Administration
• Management :- Concept and application in health and hospitals, roles and duties of
hospital administrator.
• Practical approach towards law and order in hospital management, crowd management,
Patient management. Medical record, its significance and management, audits: Medical
Audit, Departmental Audit, Whole Hospital Audit.
• Quality in healthcare The concept of service quality standards, assurance,
conformance, management and measurement of quality parameters for Health Care
Orgnisation (HCOs), Nosocomial infection its detection and control, Hospital Hazards
and Disaster minimization.
• Quality accreditation of HCOs its significance implementation, management and
measurement of the required standards.
• Hospitals as an industrial organization. Optimum utilization of resources.
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Unit II: Public Health Management
• Health: Definition, meaning, health indicators their significance and application,
magnitude of disease burden, surveillance, prevalence and incidence of disease. Levels
of healthcare and their importance, relevance to stratified referral system.
• Healthcare planning in India, historical aspect, various committees their
recommendations and implementation. 'Health' in National Five Year Plans, Yearly
National and State Health Budgeting and their background exercises.
• Community health care need and their forecasting. National Health Programmes,
Healthcare delivery system in Rural and Urban India and its outreach.
• National Health Mission, Ayushman Bharat and other National Health Schemes,
National Health Policy. i
• Betterment of community health, along with consideration for its cost and availability,
auality of healthcare in Government and Private sector. Public.Private Partnership (PPP)
for health services. Role of NGOs in betterment of National Health.
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Unit ni: Management Information System and Supply Chain
• HMIS, Database & Health Information, Database Management, Relational Database
Management.
• System analysis and system design, IT based decision making in healthcare.
• Statistics of healthcare assessment and their practical application.
• Purchase and materials management with basic understanding of EOQ and related
mathematical models, inventory and Models.
• Logistics and supply chain in health services with specific understanding of cold chain
and its significance, warehousing.
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Unit VI: Management of Human Resources
Individual and interpersonal behavior, group dynamics.
Theoretical aspect of motivation, leadership, change, attitude.
Team building and team spirit, organization culture.
Job analysis,job description, compensation assessment.
Manpower Planning, Recruitment, Selection, Induction, Training and development.
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Unit VII: Marketing Of Health Care Services (In Hospitals and Govt HCO's)
Concept of service marketing, service marketing mix,service marketing triangle.
Service quality, service quality gaps.
Marketing of health and hospital services, public relations.
Integrated Marketing Communications.
Strategic Community Interventions for National Health Programs.
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Unit VIII: Hospital Planning
• SOPs:- Concept building, hospital planning team, feasibility study, selection of site,
financial planning of hospitals. Site development, bed distribution, space allocation,
interior designing and construction of building, fittings and fixtures, equipment Plan.
• Projected calculations for in built or outsourced facilities, projected footfall and
commissioning, facilities design and layout. '
• Planning of clinical and para clinical services: OPD, IPD, ICU and OT complexes,
laboratory investigation, radio diagnostic and Radiotherapy Services, Nuclear
Medicine, Cath Lab, IVF, Dialysis, Blood Bank Services, CSSD, Casualty Services,
Obstetrics and Gynecology facilities etc. .,
• Planning of supportive services: Administrative block, admission and discharge, from
hospital billing, corporate desk, insurance and Third Party Administrator (TPA)
services. Pharmacy & Medical store. Medical gas system, HVAC, CSSD, Dietary
services, cafeteria, laundry & linen services, housekeeping and BMW, Engineering,
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Workshop and such other services.
• Security, fire fighting, HVAC, effluent treatment plant. Incinerator. Oxygen
generation plant.
• Organ transplantation Act, provisions for radiation control and BMW, Autopsy,
Epidemic diseases Act.
• Legal provisions related to HR,IR issues, ESI, Criminal, Civil, Law ofTorts.
• Artificial Insemination and Surrogacy. . ,
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