CHCCCS007

Student Assessment
Task Three: Observation
 Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments
will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.

Qualification Title CHC52015 Diploma of Community Services

Unit Code CHCCCS007
Unit Title Develop and implement service programs.
Student Name
Student ID
Student Email
Assessor Name
Campus ☐ Melbourne ☐ Sydney ☐ Perth
Due Date Week 8
Submission Date
Assessment Task Task Three - Observations

Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed
in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my
work.
• I understand that I must acknowledge in an appropriate manner all information and sources of
assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission
guidelines. I am aware that if I do not follow the required guidelines, this could result in my
assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the
preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
• I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the
right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and
procedures.

Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is
entirely my own and meets all of the college’s assessment requirements.

Student Signature
Date

CHCCCS007 – Student Assessment – Task Three: Observation (V.1 – 192401) 2

 Assessment Task 3: Observation
Student Assessment Instructions
 Your assessor will explain the arrangements for this assessment, including when it will occur and how
the observation will be conducted.
 You must satisfactorily complete all sections of the assessment tasks.
 Ask your assessor to clarify any aspect you are unsure about in this assessment task.
 You may be asked to explain some parts of the demonstration if the assessor needs any clarification.
 You may need to work in groups.

Required Resources
 You will need to have access to relevant legislation, standards and codes, industry practices and
student book resources.
 You may need access to organisational documents and deliverables from previous tasks in the
assessment.

Evidence
 You must submit the completed assessment cover sheet and other evidence as outlined in the
observation instructions, by online submission within the allocated time.
 Ensure you keep a copy of your submitted work. Assessments submitted without completed cover
sheet will not be accepted.

When and where will this assessment take place?

 This assessment may be undertaken in a simulated environment/in a classroom/at home – to be
discussed with the assessor.
 Your assessor will provide you with the due date, which can be recorded in the assessment plan.
 Your assessor may also specify the length of time allowed and the expected word count, if applicable.

What if the assessment is not suitable?

 If you are unable to provide sufficient evidence within the observation assessment method, your
assessor may be able to provide you with an alternative method. Discuss this with your assessor.

What happens if your answers are not satisfactory?

 If any of the observation assessments are not satisfactory, your assessor will provide you with
feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the
details for your reassessment.
 In most cases, you will be allowed a maximum of three attempts.
 If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your
assessor or contact the Course Coordinator for more information.

CHCCCS007 – Student Assessment – Task Three: Observation (V.1 – 192401) 3

 Observation Instructions
N
o The student’s assessment shows evidence of the following:
.

You are required to research one (1) community services program of interest, such as: a ged
1
community services, migrant & multicultural services, or youth services.
Based on your research, you must develop a service program and deliver a 15-minute oral presentation
on it with the use of audio-visual resources (e.g. Powerpoint presentation). This will be a roleplay
simulation in class, with other students from diverse backgrounds roleplaying the role of service users
and the assessor as a colleague.

The presentation must include the following:

 Consumer engagement:
o How consumers are engaged in analysing service needs
o Supports needed for effective consumer participation at all levels of program planning
o Requirements and needs of specific and diverse service user groups and individuals
 Program planning and development:
o Program design and resourcing
o Accountability and governance
o Funding framework, including not-for-profit, government funding
o Opportunities for collaboration and service partnerships
 Program implementation and monitoring:
o Implementation systems and procedures
o Identifying the key staff involved and their responsibilities
o Risk, regulatory and sustainability considerations
o standards, codes and legislation compliance
 Program monitoring and evaluation:
o Feedback and complaints procedures
o Evaluation and continuous improvement processes

At the end of your presentation, you must collect at least three (3) feedback forms from your
audience. The feedback form will include comments or questions regarding the information you have
provided about the service program. Once you have received your feedback forms, you will need to
compile and analyse them, and then revise your Powerpoint presentation accordingly to reflect the
appropriate changes suggested by your audience. Refer to p. 7 for the Feedback Form template.

CHCCCS007 – Student Assessment – Task Three: Observation (V.1 – 192401) 4

 Assessment conditions:
The assessment conditions should simulate a meeting/presentation room that allows the student
access to:
 suitable workplace facilities and resources, including organisation policies and procedures
 interactions with service users/co-workers from diverse backgrounds
 meet Work Health and Safety standards

Required Evidence
Submission of:
 2 PowerPoint presentations (one original and one revised, post-feedback)
 3 completed feedback forms

CHCCCS007 – Student Assessment – Task Three: Observation (V.1 – 192401) 5

 Observation: Feedback Form
Student Presenter Name: Date:

Community Service Program/Area:

(Please circle one number for each section. 1 = Poor -> 5 = Excellent)

Presentation Delivery

The presenter spoke clearly and was easy to understand 1 2 3 4 5

The service program was relevant to my needs as a service 1 2 3 4 5

user
I feel confident about how to contact this service program 1 2 3 4 5

I feel confident about using this service program 1 2 3 4 5

I believe this service program will help me to address my 1 2 3 4 5

issues/needs
The presentation provided me with sufficient information 1 2 3 4 5
about the service program
Overall Evaluation

My overall rating of this presentation 1 2 3 4 5

Please list any questions that you have regarding this service. Please provide specific details.

________________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

What recommendations/changes would you suggest to enhance the effectiveness of the service program to
service users like yourself? List any areas regarding the service program that should be included/revised.
Please provide specific details.

________________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

CHCCCS007 – Student Assessment – Task Three: Observation (V.1 – 192401) 6

 Observation Assessment Sheet

Observation Date:
N During the observation, the student demonstrated the following: S N
o. S
Observation Task Power point presentation.
1 The power point presentation included the chosen program’s’ design ☐ ☐
3 The program resourcing was described in the presentation ☐ ☐
4 How the systems and procedures were to be implemented were outlined. ☐ ☐
5 The feedback and complaints procedures were described in the presentation ☐ ☐
6 Details of accountability and governance were given in the presentation ☐ ☐
How evaluation and continuous improvement would be conducted were detailed in the
7 presentation ☐ ☐

Details of funding framework, including not-for-profit, government funding were described

8 in the presentation. ☐ ☐

The presentation gave details of supports needed for effective consumer participation at all
9 levels of program planning ☐ ☐

Requirements of specific service user groups and individuals were detailed in the
10 presentation. ☐ ☐

11 Details were given for diverse and multi-faceted needs. ☐ ☐

12 Opportunities for collaboration and service partnerships were described in the presentation ☐ ☐
13 Standards, codes and legislation compliance were covered in the presentation ☐ ☐
Comments:

Additional questions: *

Student responses:

Feedback

S=Satisfactory NS=Not Satisfactory

*Record additional questions to address contingencies and further clarify student understanding

CHCCCS007 – Student Assessment – Task Three: Observation (V.1 – 192401) 7

CHCCCS007 – Student Assessment – Task Three: Observation (V.1 – 192401) 8