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Entrepreneurial Management
UNIT 5 – Hospitality Organization Structures

Week 15, Monday Lesson

December 13, 2021

Topic: Hospitality Staffing Norms

Learning Outcomes:
1. Describe hospitality staffing norms.
2. Analyze hospitality staffing norms.

Concept Digest (Discussion)

Hospitality Staffing Norms

The hospitality industry has over the years developed

credible staffing norms to guide the human resources specialists
to refer to when manning the establishment. Here, we are talking
of the number of people required by an establishment. The
hospitality establishment faces the challenge of deciding how
many people to keep permanently and how many on part-time basis.
There several considerations to be made when thinking of numbers:
1. Availability of qualified in the market – the establishment
can hire fewer qualified people who are able to contribute
immediately to standards.
2. The service industry is a people industry – any service will
require warm bodies present irrespective of whether they are
utilized or not. A waiter for example may have to wait idly
at his station for a full shift without a single customer
coming to his table.

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Prepared by: Aladino D. Baldeviso, Jr.
Instructor
 3. Human beings require to break to energize themselves
physically and emotionally – the question arise as to who
will fill the work void in their absence?
4. There is the cost of human resources – in Asian countries,
the salary and wages constitute 12-13 percent of sale, while
Western countries the percentage can rise as high as 45
percent.
5. Seasonal properties have another challenge – do they staff
their property to cope with peak season? If not, what
happens when the season is in full show?
6. Some hotels have weekly cyclic flows of business – in some
cities, the business drops on weekends because travelers
want to be at home. In other locations like resorts, the
weekends can be extremely busy periods because everyone
likes to migrate to the resort over the weekend holiday.
7. The image of the organization is another aspect – some
hotels close their room service for the night shift to save
costs.
8. There is the issue of medical leaves and maternity leaves –
such extended leaves are really a nuisance to the
establishment because they have to hire a replacement for
the extended period. In other words, they are incurring the
cost of two salaries during that period.

End of Monday Lesson, December 13, 2021

For submission:

- - - - - - - - - - - - - - - - - - - - - -

Entrepreneurial Management
UNIT 5 – Hospitality Organization Structures

Name :
Date Submitted :

Week 15, Monday Lesson

December 13, 2021

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2
Prepared by: Aladino D. Baldeviso, Jr.
Instructor
Activities (Formative)
Title: Cut and Paste Picture Activity
Rubric: None
Things to do:
1. Cut and paste a picture of any hotel staff.

Assessment (Summative)
Title: Quiz (True or False)
Rubric: None
Things to do:
1. Write T if the statement if true or F if it is false.
Questions:
_________1. In Asian countries, the salary and wages constitute
45
percent of sale, while Western countries the
percentage can rise as high as 12-14 percent.
_________2. The extended leaves are really a nuisance to the
hotel
establishments because they have to hire a
replacement
for the extended period.
_________3. The service industry is a human resource industry.
_________4. Some hotels close their room service for the night
shift to save costs.
_________5. Human beings require to break to energize themselves
physically and emotionally

References:
 De Guzman, A. (2018). Entrepreneurship. Lorimar Publishing,
Inc. Cubao, Quezon City. Philippines
 Azarcon, E.R., et al. (2008). Entrepreneurship Principles
and Practices. Valencia Educational Supply. Baguio City,
Philippines.
 https://www.sciencedirect.com/book/9780750684484/entrepreneu
rship-and-small-business-management-in-the-hospitality-
industry

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3
Prepared by: Aladino D. Baldeviso, Jr.
Instructor