ACKNOWLEDGEMENT

First of all, I would like to express my sincere gratitude to my supervisor Dr.Lee Sai

Leong for his useful comments, remarks and engagement through the learning process

of this master thesis. His intelligent guidance and advises had facilitated and assisted

me. Without his supervision, I may not able to complete my research report in the

time given.

On the other hand, I must express my very profound gratitude to my parents, brother

and to my spouse for providing me with unfailing support and continuous

encouragement throughout my years of study and through the process of researching

and writing this thesis. This accomplishment would not have been possible without

them.

Last but not least, I want to thank all the respondents for supporting me in answering

my survey. Thank you to my bosses, supervisors and data warehouse users for all the

cooperation that you all have given me.