CASE STUDY

QUARK HEALTHCARE

CASE HISTORY:
Quark Healthcare (Quark) runs a number of large hospitals which provide general medical care for the
people of Veeland. Veeland is an advanced economy and healthcare is considered to be a high skill, high
technology and high status industry. It is compulsory for the people of Veeland to purchase health
insurance and then the insurance companies reimburse the healthcare providers for services delivered.
The insurance companies audit the healthcare providers and grade them for value for money. As there
are a number of hospital chains (such as Quark), the insurers will encourage their insured customers to
use those which are most efficient. The ultimate sanction for a healthcare provider is for an insurance
company to remove them from the list of acceptable providers.

ISSUES AT HAND:
In the case of information systems, waste comes from access to, retrieval of, or correction of
inaccurate information. Quark obviously confronted this form of 'spend,' where workers had to
waste time searching for tools or pharmaceuticals which were not kept in the right spot.
Clearly, such an operation does not bring much benefit, it does not change Quark 's interest
(care) for its patients.
FACTS:

 Structure Identify the most important things and, as much as possible, introduce order.
At Quark this may mean that the best positions for storage facilities are found
depending on where they are most commonly utilized.

 In order to fast and conveniently access them, Systemise organise important objects.
RFID allows the positioning of the facilities and drugs required by the workers.

 Sanitise keep the office safe. Be clever and prevent confusion. While the RFID device
would allow workers to more quickly locate medications and supplies, it may also
minimize the need to repair them after usage, or maintain the stocks of medicines clean
and tidy.

 Clean and test a procedure by guidelines. Norm. For instance, the RFID details can be
used to track the maintenance of the equipment during usage and the personnel may
also be supervised to insure that their hospital section stays clean.

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  Self-discipline is established by motivation; for instance by results monitoring. The
program may create exceptions that show machinery pieces that were not restored to a
secure storage since they had been halted. Returning appliances to a suitable storage
location will then be followed through disciplinary measures.
ALTERNATIVE:
The health care workers are undoubtedly main participants in hospitals so that they will have a
very positive approach to the new program. If they reject the program, it is not possible that its
introduction would succeed, as is the case with the latest drug-registration process
Doctors.-Patients. In this respect the specification and operation of the RFID device should be
reviewed by medical personnel. It not only respects their role as key players through consulting
them, but also helps them to insure that the program is built in a way which provides them with
the information they need.
RECOMMENDATION:
Consulting the medical staff on the device architecture is important it would encourage them to
consider it instead of fighting it. Therefore, it is crucial that medical personnel understand that
the primary aim of the program is to promote the discovery of medicine and supplies rather
than as a process, thereby improving patient treatment. If the medical staff understand that the
program is efficient, they are willing to embrace it.
The ease of usage of the current program would also impact the way it is introduced effectively.
Finally, this underlines the significance of the medical staff consultation to maintain the quality
of the program it's a way that makes their usage simple. The program could have proved to
have been complicated or time-consuming to implement because of the concerns from nurses
and professional doctors about the current form of administration.

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