Integrated Network
Digital eXchange
eBusiness
communications
In today’s competitive business climate
companies need to be able to respond
quickly to changes in the market, new
technology, and, above all, the needs of their
customers. For most companies, the
telephone is the prime means of contact, and
a fast, courteous and efficient response to a
customer enquiry makes the difference
between winning and losing business.
The Best of All Worlds
To provide this level of response, you need a
communication system that works the way
you do today, and the way you hope to,
tomorrow. Lucent Technologies has taken
the best in tried and tested functionality and
combined it with leading-edge computer and
telecoms technology. The result – Integrated
Network Digital eXchange - INDeX®
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Unparalleled Versatility
INDeX is much more than a conventional
telephone system – it’s an open digital
communications platform, capable of
handling a range of voice, data and video
conferencing requirements.
INDeX offers choices. Conventional systems
have tended to offer either a PABX or
key system solutions – with little room for
manoeuvre between the two. With INDeX,
these old distinctions no longer apply.
Advanced features and functionality can be
added as needed to improve business
processes and enhance customer service. Call
Centre, Computer Telephony Integration,
Networking, Voice Processing, Data & Video
Switching or more lines and extensions can
all be added to the INDeX as your business
needs them.
INDeX Linked Protection
What you need now is built into INDeX, and
the functionality you may need later can be
easily integrated – ensuring that your initial
cost-competitive investment in INDeX is
protected.
The INDeX platform supports the building
blocks of growth and offers almost limitless
combinations of applications, features and
system size.
In addition, because INDeX is fully EURO
ISDN-compliant, you can turn your office Lucent Technologies
PCs into ISDN extensions for true desk-to- Lucent Technologies is a world leader in
desk multimedia video-conferencing. developing business communications
solutions. It is one of the driving forces
Multiple Carriers and Automatic Route behind the convergence of voice and data,
Selection (ARS) and, with a $multi-billion research and
Providing much more than Least Cost development budget, it is investing in the
Routing, ARS automatically selects the most solutions of the future.
cost effective route from a range of options –
With 1.4 million customers worldwide,
including private circuits and alternate
Lucent understands that communications is
carriers – for every internal and external
much more than technology and is
number dialled.
committed to delivering solutions that
Reducing the Cost of Ownership provide maximum business advantage for
users. INDeX’s success reflects this approach
INDeX is almost certain to be the most cost-
– in the UK it is the number one mid-sized
effective solution for your company.
business and call centre system.
It is a system that can grow with you –
INDeX has the built-in potential for every
new function and is ready for the latest
advances in ISDN technology with Voice and
Data integration, Direct Dial In (DDI) and
Automatic Route Selection (ARS).

2050

3
 The Platform

Scalable and Other INDeX Features Include:

upgradable Integrated Modem

Easy access to diagnose and rectify problems
All INDeX models share the same common
•
components, support the same range of
Hot Maintenance
applications and offer full networking
capability. The difference is the number of Providing the ability to swap hot-pluggable cards

ports offered – you can start with as few as on a live system

10 and go on right up to 1088 per site, •
giving maximum choice in extendibility, Independent Resilient Circuitry (IRC™)
functionality and capacity. Isolating faults – minimising impact

INDeX’s sophisticated modularity means •

your investment is protected - the system is Automatic Diagnostics
fully upgradable and adaptable to take Identifying errors as soon as they occur
advantage of new communications •
applications as they are developed. Dual Database Protection (DDP™)
Doubles system resilience
Resilience
•
Because the demands of customer care and
Upload Directory
customer response are constant, resilience
has been designed into INDeX from the To create and upload directories in Excel
•
ground up – its unique Continuous Fault
Tolerant Processing (CFTP™) ensures that SNMP
the system constantly monitors itself and, Allows INDeX to be managed using industry
where necessary, isolates problems which it standard applications
can self-diagnose and heal to give •
uninterrupted operation. Telnet
Allows access from any LAN based PC
Leading Edge Construction •
INDeX is constructed from the very latest File Transfer Protocol (FTP)
surface-mounted, multi-layer technology in Enabling upgrades to software and databases
order to minimise the number of
within seconds
components and enhance reliability.

4
 INDeX 100-S

INDeX 1000

INDeX 100/200

INDeX 400

STANDARD INDeX
MAXIMUM PORTAGE INDeX 100-S INDeX CABINET CASSETTE

INDeX 100-S 96 HEIGHT 355mm 355mm 292mm

INDeX 100/200 96/224 WIDTH 282mm 445mm 40mm
INDeX 400 416 DEPTH 258mm 258mm 200mm
INDeX 1000 1088 WEIGHT 4.6kg 6kg 0.7-0.9kg

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 PABX

Operating in your Windows-based INDeX Network Operator

Console (NOCpro) offers the kind of easy-to-

interests use functions that help your staff give

excellent service to your customers.
The INDeX platform supports all forms of
Running as a standalone PC or on your
call distribution. Its versatility offers any
existing Local Area Network (LAN), the
combination of PABX, key system or call
NOCpro is simple to control with a dedicated
centre. How you configure it depends on
keyboard or mouse. Its INDeX 2030 or 2050
your organisational needs, not upon the
display terminals, which offer Busy Lamp
limits of the system. This flexibility is
Field (BLF) keys and LCD panels, also
supported by INDeX’s comprehensive range
provide excellent back-up for operators.
of intuitive digital handsets, headsets,
turrets, PC-based consoles and simple two-
wire analogue telephones that can be
configured in any – and every – way
possible.
PABX Extensions
It all goes to make INDeX the kind of
communication system that today’s service- There are no barriers to INDeX PABX
oriented organisations need. It helps you functionality and it supports the all of
manage change as your organisation evolves. these devices:
•
Put simply – with INDeX you are never
limited to your first choice. Simple analogue telephones (20AT)
•
For a classic PABX configuration, the DECT Cordless Phones
•
Fax Machines
•
Modems (including V. 34 28.8Kbps)
•
A range of Digital Display
Telephones (20 Series)

NOCpro Features Include:

Graphical representation of calls
NETWORK OPERATOR CONSOLE WITH queuing
AUTO DIAL DIRECTORY •
’E’ enabled Message Centre for text
messages
•
Overflow operator mode
•
PC based Busy Lamp Field (BLF)
•
Comprehensive Dial Ahead status
over a private network
MESSAGE CENTRE WITH AUTODIALLER DATABASE WITH
EMAIL INTEGRATION INDIVIDUALS’ CONTACT DETAILS

6
Integrated Applications
Everything you’ll
ever need
INDeX is much more than a conventional
telephone system – it’s a communications
platform that supports a growing range of
integrated applications.
Call Centre Solutions
Every company has telephone based
customer-facing departments and these face
constant pressure to ensure that excellent
service is provided while costs are contained.
The emergence of ‘direct’ organisations has
raised customer expectations from
telephone-based services. At the same time
the cost effectiveness of the telephone as a
customer contact tool has resulted in a
massive growth in the deployment of call
centres.
A range of Call Centre Modules (CCMs) has
been designed for INDeX to help
organisations of any size provide outstanding
telephone customer service. Designed to be
modular, scalable and flexible, the CCMs
enable users to select the most suitable set of
applications for their particular business
environment, and departments from as few as
five agents to 400-seat call centres are
supported.
CTI: Open Telephony
INDeX is an open platform, enabling the
complete integration of computer
applications. INDeX supports Computer
Telephony Integration (CTI) industry
standards such as Microsoft TAPI, IBM
CallPath and Dialogic CT-connect.
In addition, INDeX offers high level
integration tools, such as OLE and ActiveX,
that allow customers to create their own
applications.
Voice and Data Integration
INDeX is a platform that can meet all of
your requirements for Wide Area Network
(WAN) connectivity. Whether you are
connecting your voice and data to the PSTN,
ISDN, the Internet, homeworkers, private
networks or virtual private networks -
INDeX is the gateway for voice and data.
Voice Processing Solutions
INDeX Voice Manager is a powerful voice
processing system, providing a range of
features that have been designed to make
communications faster and simpler. Acting as
an operator, it can take messages and orders
and relay simple repetitive information – all
helping to free up human resources and offer
optimum customer service.
Fully Integrated
The INDeX Voice Manager provides
outstanding integration, with clearly-labelled,
soft-key access to voice mail features through
the terminal LCDs on the INDeX
20 Series range.
LCD PHONE
INTEGRATION GIVES
YOU SINGLE KEY
ACCESS TO LISTEN
TO YOUR VOICE
MAIL...
...YOU CAN THEN
REWIND OR LISTEN
TO YOUR NEXT
MESSAGE
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 Key Systems and Terminals

Switching to
desktops
The best key systems put the power of the
system where it is needed - on the desktop.
INDeX’s range of 2030, 2050 and 2060
digital feature handsets – with their menu-
PRESS THE ‘INDeX’ KEY...
driven, intuitive displays, integral dual-
colour Direct Station Select (DSS) and Busy
Lamp Field (BLF) keys – support this.
Furthermore, the range of lightweight
headsets that complement the INDeX
20 Series phone or call centre turret range
offer users even greater flexibility and
freedom in their work environment.

Context Sensitive Operation

..AND ENTER FIRST LETTER OF NAME
The range of 2030, 2050 and 2060 display
phones feature large liquid crystal displays
(LCDs) surrounded by four context sensitive
soft-keys. The text displayed next to these
keys tells you exactly what functions are
available at any moment.

Access the INDeX

With their alphanumeric keypad you can
scroll through the entire internal phone YOU ARE SHOWN FIRST NAME AND NUMBER.
directory of extension numbers and groups, PRESS ‘CALL ’ KEY OR SCROLL TO NEXT NAME

including up to 1,800 external numbers –

just press the soft-key adjacent to the
selected name to dial the number. HANDSET FEATURES 2010 2030 2050 2060

Furthermore, because the internal directory MESSAGE WAITING LIGHT ✔ ✔ ✔ ✔

LIVE KEYPAD/ONHOOK DIALLING ✔ ✔ ✔ ✔
is dynamically maintained, the database is MONITOR ✔ ✔ ✔ ✔
up-to-date at all times. RECEIVE AND MAKE PAGE ✔ ✔ ✔ ✔
HANDSFREE SPEECH ✔ ✔ ✔ ✔
DSS (DIRECT STATION SELECT) ✔ ✔ ✔
DSS/BLF (+ BUSY LAMP FIELD) ✔ ✔
LARGE LCD WITH INDEX DIALLING ✔ ✔ ✔
CONTEXT SENSITIVE KEYS ✔ ✔ ✔
VISUAL VOICE MAIL ✔ ✔ ✔
HEADSET CAPABILITY ✔ ✔ ✔ ✔
CTI CALL CONTROL ✔

8
DSS BLF (Direct Station Select/Busy
Lamp Field)
The DSS BLF unit can be set-up simply
with any 20 Series terminal to provide
42 additional soft-keys. This allows the
terminal to be used as a small switchboard
or speed-dialling unit, offering a direct
visual indication of extension and external DSS BLF
line status. THE DSS BLF UNIT
CAN BE SET-UP
SIMPLY WITH ANY
20 SERIES TERMINAL
TO PROVIDE 42
ADDITIONAL SOFT-
20AT KEYS
A SIMPLE ANALOGUE
PHONE WHICH HAS
SEVERAL INDeX
SPECIFIC FEATURES
PRINTED ON IT,
INCLUDING A MESSAGE
WAITING LIGHT

2010
INDeX’S STANDARD HANDSET,
THE DIGITAL 2010, STILL BOASTS
AN IMPRESSIVE SET OF FEATURES
INCLUDING BROADCAST RECEIVE
AND A MESSAGE-WAITING LIGHT.
IT IS IDEAL FOR A WIDE VARIETY
OF APPLICATIONS – INCLUDING
PABX SYSTEMS, RECEPTION
COURTESY TERMINALS AND
WAREHOUSE/LABORATORY
ENVIRONMENTS – WHERE A
SIMPLER PHONE IS ALL THAT’S
REQUIRED

2030
INEXPENSIVE YET FULL-
FEATURED, THE 2030
SUITS HYBRID SYSTEMS
WHERE THE MAJORITY
OF USERS REQUIRE A
COST-EFFECTIVE YET
SOPHISTICATED
HANDSFREE TERMINAL

2050 and 2060

2050 –THE IDEAL CHOICE FOR
EXECUTIVE USERS AND BACK
UP OPERATORS
2060 – TOP OF THE RANGE,
FIRST-PARTY CTI VERSION OF
THE 2050, SUPPORTS PC
DIALLING APPLICATIONS

9
 Integrated cordless INDeX Key Benefits
The ability to contact key staff at any time
during the working day is a fundamental Grows with your Business, 10-1088 ports
issue for most organisations and their (lines and extensions)
customers. INDeX DECT offers a cordless •
technology solution that ensures staff who
Grows with technology developments,
are constantly moving about
keeping a competitive edge
their workplace are
•
contactable at all times.
‘Designed-in’ reliability:
It seamlessly integrates
Automatic Diagnostics / Fault Tolerant
within the INDeX
platform, providing processing / Simple Network Management
cordless handsets with Protocol (SNMP) / Hot Maintenance / Local
all of the features & Remote diagnostics
available to other •
extensions. Dynamic handsets providing simple and
powerful access to features – all with
minimal user training
•
Highly flexible call routing allowing the
system to meet the operational goals of
the business.
Configurable as a key system, PABX, call
centre in any combination
•
Supports industry standards for
networking, allowing seamless integration
with multi-vendor networks
•
Reduced phone bills through intelligent
call routing and ISDN Virtual private
networking
•
INDeX net allows networked INDeXs to be
configured as a single integrated system
•
Hot desking allows users to receive calls
regardless of location even across
networks with INDeX-Net
•
Supports open Computer Telephony
Integration (CTI) standards, allowing the
deployment of strategic business
applications

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The Total Solution
THE INDeX PLATFORM ISDN PRI DASS II

IBM Callpath / CT Connect EURO

NOCpro Client CCM Client CCM Supervisor Office ISDN PRI Q931
TSAPI/TAPI Client Server

EURO ISDN BRI

Ana
logue Exchange Lines
LAN

NOCpro IBM Callpath System Kilo

Server & CT Connect Manager stream X21, X25, V35
Client TSAPI/TAPI Server

DPNSS / AC15

SPX/IPX
Management IP Telephony

Internet

LAN connectivity
Reports & Remote

TCP/IP
Diagnostics

INDeX VPN

2010 2030/50 20CC 2030/50 Terminal ISDN

TAPI 2060 V P N / F e a t u ren e t
20AT CT Integrator Adapter "S"
Fax DECT-DT Interface

Voice & Data

PABX+ Key System Integration Networking
Multi-Tenancy CCM Voice Processing System
+ Manager/ Call Voice Mail CTI Management Data Router, Remote + ARS
Mobility Secretary Access Server Voice Compression
Guest Centre Queue SNMP
Firewall

THE COMMUNICATIONS PLATFORM

Performance figures and data quoted in this document

Putting you in the are typical, and must be specifically confirmed in writing
by Lucent Technologies before they become applicable to

picture any particular order or contract. The company reserves

the right to make alterations or amendments to the
detailed specifications at its discretion. The publication of
This diagram shows why we describe INDeX information in this document does not imply freedom
as ‘different’ – as a platform and as an from patent or other protective rights of Lucent
environment. It brings together all the Technologies, or others. All trademarks acknowledged.
INDeX is a registered trademark of Lucent Technologies.
elements - customers, staff and branches,
PABX, key system, ISDN, Networking, CCM, Lucent Technologies
Voice Processing, CTI, System Management Sterling Court
and more – either as basic INDeX modules, 15 - 21 Mundells
Welwyn Garden City
or as easily installed and affordable options.
Hertfordshire
AL7 1LZ
United Kingdom
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933

0168
0170
INDeX carries the prestigious
Regulatory approval covers European CE mark ensuring
basic testing. In addition, compliance with harmonised
Lucent Technologies, has undertaken European Standards for ISDN,
voluntary BABT certification which DECT and EMC.
provides assurance of the highest
levels of speech quality.

FS 20388

11
 Lucent Technologies
Sterling Court, 15-21 Mundells
Welwyn Garden City , Hertfordshire AL7 1LZ
United Kingdom
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933

Bell Labs Innova

tions
Europe, Middle East
& Africa.
Website: http://w
ww.lucent.com
We make the
things that ma
ke communic
ations work.
TM

Lucent Technologies 2000

Due to continuous product improvements this specification is subject to change without notice

D-BRSUM ISSUE 4