https://quest.techmahindra.com/Exam/Examination/ObjectiveQuestionPaper.

aspx

Q.1 Users start experiencing issues with an application which was recently updated
and deployed into production. Which of the following can be the first step in
problem solving?

1.0 Ideation
2.0 Prototyping
3.0 Data Analysis (Correct)
4.0 User training

Q.2 During the ideation stage, it is recommended to openly discuss and evaluate the
ideas as they get generated so that bad ideas can be rejected at source itself

1.0 TRUE (Correct)

2.0 FALSE

Q.3 Which of the following tool helps to get the visualization of the process that
the user goes through in order to fulfil a need?

1.O Lifecycle map

2.0 Empathy map
3.0 Mind map
4.0 User journey map (Correct)

Q.4 Which of the following is a method used to capture the emotional needs and
insights from a select group of users?

1.0 Statistical Analysis

2.0 Demographic maps
3.0 Empathic interviews (Correct)
4.0 Surveys

Q5 The Stanford 5 step design thinking process is a systematic linear way to solve
challenges in a single iteration

1.0 TRUE
2.0 FALSE (Correct)

Q.6 Which of the following is a common issue in problem solving which results in
waste of time, money and effort?

1.0 Incomplete understanding of the problem (Correct)

2.0 Lack of brainstorming
3.0 Solving in a group
4.0 Less budget

Q.7 The PoV statement generally includes which of the following elements to be able
to narrow down the challenge?

1.0 Persona
2.0 Need
3.0 Insights
4.0 All of the above (Correct)

Q8 The technique used to enable the user to imagine interacting with the real
product during the test phase is

1.0 Prototyping (Correct)

2.0 User journey mapping
3.0 Storytelling
4.0 Creating a PoV

Q9 Which of the following is useful in evaluating user experience at different

stages in the process?

1.0 Number of steps in the process

2.0 Feelings and Emotions at every touchpoint (Correct)
3.0 Overall time required to complete the process
4.0 Social media status

Q.10 What can be called ultimate indicator of successful when it comes to

delivering value?

1.0 Use of latest technology

2.0 Mass adoption by users (Correct)
3.0 Cheapest price
4.0 Unique product

Q.11 Which of the following is the most useful trait for having empathic
conversation?

1.0 Creativity
2.0 Listening (Correct)
3.0 Resourcefulness
4.0 Fluency in communication

Q.12 During the Empathy phase, what users say and what they do is

1.0 Captured in their own language and words (Correct)

2.0 Inferred from analysis
3.0 Discussed and agreed within design team

Q.13 The sweet-spot of design thinking is at the intersection of

1.0 Reliability, Ambiguity, Feasibility

2.0 Desirability, Feasibility, Viability (Correct)
3.0 Affordability, Reliability, Feasibility
4.0 Feasibility, Repeatability, Desirability

Q.14 The purpose of creating the Design Thinking prototype is to

1.0 Validate understanding of needs (Correct)

2.0 Prove technical capabilities
3.0 Sell the solution
4.0 Establish brand

Q.15 Design Thinking is a ————- approach to innovation

1.0 Technology-centered
2.0 Human-centered (Correct)
3.0 Analysis-centered
4.0 Budget-centered

Q.16 A design thinking team must learn to be comfortable with

1.0 Data
2.0 Insufficient budget
3.0 Ambiguity (Correct)
4.0 Software tools

Q.17 An ideal way to brainstorm during ideation is to

1.0 Encourage wild ideas

2.0 Generate ideas rapidly
3.0 Build on the ideas of others
4.0 All of the above (Correct)

Q.18 The purpose of the PoV statement is to

1.0 Reframe the challenge (Correct)

2.0 Suggest solutions
3.0 Analyze Personality
4.0 Map actions

Q.19 The Empathy map tool is used for

1.0 Idea generation

2.0 Inferring user's thoughts and feelings (Correct)
3.0 Defining the PoV
4.0 Creating a prototype

Q.20 Integrative thinking means

1.0 Combining the ideas of team

2.0 Filtering ideas iteratively
3.0 Combining logic and creativity (Correct)
4.0 Generating rapid ideas in limited time

21. In order to create potential for multiple ideas, the user need in a PoV
statement should be ideally be expressed as a

verb

22. which of the following method used to capture the emotional needs and insights
from the select group of users

Empathic Interviews

23. Which of the following is the appropriate mindset for problems in the Known-
Known category

Following Checklists

24. Design thinking's differentiator from traditional ways of problem solving is to

begin with

What people need

25. Which of the following can be described as a characterstics of a wicked problem

everyone involved have a different definition of the problem, problem resists

solution and transforms into a new one,
multiple stakeholders are involved
All of the above