Reg. No.

Question Paper Code : BS2174

M.B.A. DEGREE EXAMINATION, AUGUST/SEPTEMBER 2017.

Fourth Semester

Operations Management

DBA 7075 — BUSINESS PROCESS MANAGEMENT

(Regulations 2013)

Time : Three hours Maximum : 100 marks

Answer ALL questions.

PART A — (10  2 = 20 marks)

1. Explain Business Process Management and importance.

2. What is work flow management?

3. Explain the concepts and terminologies of six sigma.

4. State work flow nets and work flow languages.

5. List the steps involved in business process choreography modeling in BPMN.

6. Illustrate the structural and soundness criteria.

7. What is resource driven workflow?

8. Distinguish BPM and semantic interoperability.

9. Explain the role of knowledge engineering in BPM.

10. What is BPG?

PART B — (5  13 = 65 marks)

11. (a) Describe the need, importance, core elements and evolution of business
process management.

Or

(b) Explain the business process life cycle and evolution of process
architecture.
12. (a) Elaborate the concept of business process model abstraction, activity
models and process models. Explain.

Or

(b) Brief the six sigma in modeling business process.

13. (a) Discuss the terminologies, development phases, design, and

implementation of choreography in business modeling.

Or

(b) Explain the object life cycle conformance with various parameters of
business process quality management.

14. (a) Describe the service enabled process management and service oriented
architecture.

Or

(b) Explain the different types of workflow architectures and methodologies.

15. (a) Illustrate the BPM governance, process and BPM curriculum.

Or

(b) Elucidate the human driven process and cultural change process in
management.

PART C — (1  15 = 15 marks)

Case Study

16. (a) Describe the orchestrations process and various control flow patterns.

Or
(b) Explain the data dependencies and properties of business process.

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2 BS2174