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    Daniele Soranzo
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    The document summarizes an article from the Cornell Hotel and Restaurant Administration Quarterly about implementing a balanced scorecard approach to managing hotel operations at White Lodging Services. The balanced scorecard approach links strategic objectives and measures across four perspectives: financial, customer, internal business processes, and learning and growth. It helped White Lodging Services communicate strategy and measure success across hotels and departments.

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    White Lodging Services case study

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    The document summarizes an article from the Cornell Hotel and Restaurant Administration Quarterly about implementing a balanced scorecard approach to managing hotel operations at White Lodging Services. The balanced scorecard approach links strategic objectives and measures across four perspectives: financial, customer, internal business processes, and learning and growth. It helped White Lodging Services communicate strategy and measure success across hotels and departments.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    26 views15 pages

    White Lodging Services

    Uploaded by

    Daniele Soranzo
    The document summarizes an article from the Cornell Hotel and Restaurant Administration Quarterly about implementing a balanced scorecard approach to managing hotel operations at White Lodging Services. The balanced scorecard approach links strategic objectives and measures across four perspectives: financial, customer, internal business processes, and learning and growth. It helped White Lodging Services communicate strategy and measure success across hotels and departments.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 15

    Cornell Hotel and Restaurant Administration

    Quarterly
    http://cqx.sagepub.com

    Implementing a Balanced-scorecard Approach to Managing Hotel Operations: The Case of


    White Lodging Services
    Gregory A. Denton and Bruce White
    Cornell Hotel and Restaurant Administration Quarterly 2000; 41; 94
    DOI: 10.1177/001088040004100127

    The online version of this article can be found at:


    http://cqx.sagepub.com/cgi/content/abstract/41/1/94

    Published by:

    http://www.sagepublications.com

    On behalf of:
    The Center for Hospitality Research of Cornell University

    Additional services and information for Cornell Hotel and Restaurant Administration Quarterly can be found at:

    Email Alerts: http://cqx.sagepub.com/cgi/alerts

    Subscriptions: http://cqx.sagepub.com/subscriptions

    Reprints: http://www.sagepub.com/journalsReprints.nav

    Permissions: http://www.sagepub.com/journalsPermissions.nav

    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009


    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009

    from the SAGE Social Science Collections. All Rights Reserved.


    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009
    Downloaded from http://cqx.sagepub.com at ULPGC/Hemeroteca on April 2, 2009

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