SCOREBOARD- DEEPALI SHUK

SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING
September 1, 2021 2 2
September 2, 2021 2 2
September 3, 2021 2 2
September 4, 2021
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
REBOARD- DEEPALI SHUKLA
SEPTEMBER'21 DISOBEDIENCE TO
CALL DURATION ATTENDANCE TOTAL SCORE POLICIES CUSTOMER FEEDBACK
1 2
2 2
1 2
2
FINAL SCORE REMARKS
Feedback
Attendance (10-10:15)
Reporting (delay at max 12 hrs)
Behaviour
Score
Call Duration
Business (per week) 20% target
Disobedience to Policies

Parameter
Attendance
Call Duration
Reporting
Behaviour
Business
Feedback
Disobedience to Policies

Zone
Green
Yellow
Red
 Negative
Absent
Not delivered
Poor Unsatisfactory Average
-2 -1 0
Less than 1.5
No business
No improvement Improved after warning Immediate improvement

Good score Acceptable score Poor Performance

46-52 39-45 <39
45-52 40-44 <40
48-52 45-47 <45
48-52 45-47 <45
34-52 24-33 <24

Meaning Action
Good performance Appreciation Certificate, Rewards, Incentives
Average performance Warning and 2% deduction in incentive
Poor performance Final warning
 Positive
Present but late Present & on time
Delayed On time
Good Excellent
1 2
Less than 2 but more than 1.5 More than 2 hours
Less than 18,000 More than 18,000
 SCOREBOARD- RIYA JHA
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING
September 1, 2021 2 0
September 2, 2021 2 0
September 3, 2021 2 0
September 4, 2021
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
SCOREBOARD- RIYA JHA
SEPTEMBER'21 DISOBEDIENCE TO
CALL DURATION ATTENDANCE TOTAL SCORE POLICIES CUSTOMER FEEDBACK
0 2
0 2
0 0
2
FINAL SCORE REMARKS
 Feedback Negative
Attendance (10-10:15)
Reporting (delay at max 12 hrs)
Behaviour Poor Unsatisfactory
Score -2 -1
Call Duration
Business (per week) 20% target
Disobedience to Policies No improvement Improved after warning

Parameter Good score Acceptable score

Attendance 46-52 39-45
Call Duration 45-52 40-44
Reporting 48-52 45-47
Behaviour 48-52 45-47
Business 34-52 24-33
Feedback
Disobedience to Policies

Zone Meaning Action

Green Good performance Appreciation Certificate, Rewards, Incentives
Yellow Average performance Warning and 2% deduction in incentive
Red Poor performance Final warning
 Positive
Absent Present but late Present & on time
Not delivered Delayed On time
Average Good Excellent
0 1 2
Less than 2 Less than 2.5 but more than 2 More than 2.5 hours
No business Less than 12,000 More than 12,000
Immediate improvement

Poor Performance
<39
<40
<45
<45
<24

Action
cate, Rewards, Incentives
duction in incentive
 SCOREBOARD- UPHARIKA SHUKLA
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING CALL DURATION
September 1, 2021 2 2 0
September 2, 2021 2 2 2
September 3, 2021 2 2 2
September 4, 2021
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
PHARIKA SHUKLA
MBER'21 DISOBEDIENCE
ATTENDANCE TOTAL SCORE TO POLICIES CUSTOMER FEEDBACK FINAL SCORE
0
2
2
2
 REMARKS
On Leave Feedback
Attendance (10-10:15)
Reporting (delay at max 12 hrs)
Behaviour
Score
Call Duration
Business (per week) 20% target
Disobedience to Policies

Parameter
Attendance
Call Duration
Reporting
Behaviour
Business
Feedback
Disobedience to Policies

Zone
Green
Yellow
Red
 Negative
Absent
Not delivered
Poor Unsatisfactory Average
-2 -1 0
Less than 1.5
No business
No improvement Improved after warning Immediate improvement

Good score Acceptable score Poor Performance

46-52 39-45 <39
45-52 40-44 <40
48-52 45-47 <45
48-52 45-47 <45
34-52 24-33 <24

Meaning Action
Good performance Appreciation Certificate, Rewards, Incentives
Average performance Warning and 2% deduction in incentive
Poor performance Final warning
 Positive
Present but late Present & on time
Delayed On time
Good Excellent
1 2
Less than 2 but more than 1.5 More than 2 hours
Less than 12,000 More than 12,000
 SCOREBOARD- KHUSHBOO
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING CALL DURATION
September 1, 2021 1 0 2
September 2, 2021 2 1 0
September 3, 2021 2 0 0
September 4, 2021
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
D- KHUSHBOO
MBER'21 DISOBEDIENCE
ATTENDANCE TOTAL SCORE TO POLICIES CUSTOMER FEEDBACK FINAL SCORE
2
2
0
2
REMARKS
Feedback
Attendance (10-10:15)
Reporting (delay at max 12 hrs)
Behaviour Poor
Score -2
Call Duration
Business (per week) 20% target
Disobedience to Policies No improvement

Parameter Good score

Attendance 46-52
Call Duration 45-52
Reporting 48-52
Behaviour 48-52
Business 34-52
Feedback
Disobedience to Policies

Zone Meaning
Green Good performance
Yellow Average performance
Red Poor performance
 Negative
Absent Present but late
Not delivered Delayed
Unsatisfactory Average Good
-1 0 1
Less than 2 Less than 2.5 but more than 2
No business Less than 18,000
Improved after warning Immediate improvement

Acceptable score Poor Performance

39-45 <39
40-44 <40
45-47 <45
45-47 <45
24-33 <24

Action
Appreciation Certificate, Rewards, Incentives
Warning and 2% deduction in incentive
Final warning
 Positive
Present & on time
On time
Excellent
2
More than 2.5 hours
More than 18,000
 SCOREBOARD- PRIYANKA
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING CALL DURATION
September 1, 2021 2 2 1
September 2, 2021 2 0 0
September 3, 2021 2 2 0
September 4, 2021
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
RD- PRIYANKA
MBER'21 DISOBEDIENCE
ATTENDANCE TOTAL SCORE TO POLICIES CUSTOMER FEEDBACK FINAL SCORE
2
2
2
2
REMARKS
Feedback
Attendance (10-10:15)
Reporting (delay at max 12 hrs)
Behaviour Poor
Score -2
Call Duration
Business (per week) 20% target
Disobedience to Policies No improvement

Parameter Good score

Attendance 46-52
Call Duration 45-52
Reporting 48-52
Behaviour 48-52
Business 34-52
Feedback
Disobedience to Policies

Zone Meaning
Green Good performance
Yellow Average performance
Red Poor performance
 Negative
Absent Present but late
Not delivered Delayed
Unsatisfactory Average Good
-1 0 1
Less than 2 Less than 2.5 but more than 2
No business Less than 13,000
Improved after warning Immediate improvement

Acceptable score Poor Performance

39-45 <39
40-44 <40
45-47 <45
45-47 <45
24-33 <24

Action
Appreciation Certificate, Rewards, Incentives
Warning and 2% deduction in incentive
Final warning
 Positive
Present & on time
On time
Excellent
2
More than 2.5 hours
More than 13,000
 SCOREBOARD- SHILPI
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING CALL DURATION
September 1, 2021 2 2 2
September 2, 2021 2 2 2
September 3, 2021 2 1 1
September 4, 2021
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
ARD- SHILPI
MBER'21 DISOBEDIENCE
ATTENDANCE TOTAL SCORE TO POLICIES CUSTOMER FEEDBACK FINAL SCORE
2
2
2
2
 REMARKS
Feedback
Attendance (10-10:15)
Recording not sent Reporting (delay at max 12 hrs)
Behaviour Poor
Score -2
Call Duration
Business (per week) 20% target
Disobedience to Policies No improvement

Parameter Good score

Attendance 46-52
Call Duration 45-52
Reporting 48-52
Behaviour 48-52
Business 34-52
Feedback
Disobedience to Policies

Zone Meaning
Green Good performance
Yellow Average performance
Red Poor performance
 Negative
Absent Present but late
Not delivered Delayed
Unsatisfactory Average Good
-1 0 1
Less than 2 Less than 2.5 but more than 2
No business Less than 16,000
Improved after warning Immediate improvement

Acceptable score Poor Performance

39-45 <39
40-44 <40
45-47 <45
45-47 <45
24-33 <24

Action
Appreciation Certificate, Rewards, Incentives
Warning and 2% deduction in incentive
Final warning
 Positive
Present & on time
On time
Excellent
2
More than 2.5 hours
More than 16,000
 SCOREBOARD- GAURI
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING CALL DURATION
September 1, 2021
September 2, 2021
September 3, 2021 TRAINING P
September 4, 2021
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
ARD- GAURI
MBER'21 DISOBEDIENCE
ATTENDANCE TOTAL SCORE TO POLICIES CUSTOMER FEEDBACK FINAL SCORE

RAINING PERIOD
REMARKS
Feedback
Attendance (10-10:15)
Reporting (delay at max 12 hrs)
Behaviour
Score
Call Duration
Business (per week) 20% target
Disobedience to Policies

Parameter
Attendance
Call Duration
Reporting
Behaviour
Business
Feedback
Disobedience to Policies

Zone
Green
Yellow
Red
 Negative
Absent
Not delivered
Poor Unsatisfactory Average
-2 -1 0
Less than 1.5

No improvement Improved after warning Immediate improvement

Good score Acceptable score Poor Performance

38-44 32-38 <32
37-44 33-37 <33
40-44 38-40 <38
40-44 38-40 <38
26-44 17-26 <17

Meaning Action
Good performance Appreciation Certificate, Rewards, Incentives
Average performance Warning
Poor performance Final warning
 Positive
Present but late Present & on time
Delayed On time
Good Excellent
1 2
Less than 2 but more than 1.5 More than 2 hours
 SCOREBOARD- ROHIT
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING ATTENDANCE
September 1, 2021 2 2 2
September 2, 2021 2 2 1
September 3, 2021 2 2 1
September 4, 2021 1
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
- ROHIT
'21 DISOBEDIENCE
TOTAL SCORE TO POLICIES FEEDBACK FINAL SCORE REMARKS

Late by 7 mins
Late by 15mins
 Feedback Negative
Attendance (10-10:15)
Reporting (delay by max 12 hrs)
Behaviour Poor Unsatisfactory
Score -2 -1
Business (per week) 20% target
Disobedience to Policies No improvement Improved after warning

Parameter Good score Acceptable score

Attendance 46-52 39-45
Disobedience to Policies
Reporting 48-52 45-47
Behaviour 48-52 45-47
Business 34-52 24-33
Feedback

Zone Meaning Action

Green Good performance Appreciation Certificate, Rewards, Incentives
Yellow Average performance Warning , 5% deduction
Red Poor performance Final warning
 Positive
Absent Present but late Present & on time
Not delivered Delayed On time
Average Good Excellent
0 1 2
No business Less than 20,000 More than 20,000
Immediate improvement

Poor Performance
<39

<45
<45
<24

Action
ertificate, Rewards, Incentives
 SCOREBOARD- MANAGER
SEPTEMBER'21
DATE BUSINESS BEHAVIOUR REPORTING ATTENDANCE
September 1, 2021 2 2 1
September 2, 2021 2 2 2
September 3, 2021 2 2 2
September 4, 2021 2
September 6, 2021
September 7, 2021
September 8, 2021
September 9, 2021
September 10, 2021
September 11, 2021
September 13, 2021
September 14, 2021
September 15, 2021
September 16, 2021
September 17, 2021
September 18, 2021
September 20, 2021
September 21, 2021
September 22, 2021
September 23, 2021
September 24, 2021
September 25, 2021
September 27, 2021
September 28, 2021
September 29, 2021
September 30, 2021
TOTAL SCORE
MANAGER
'21 DISOBEDIENCE
TOTAL SCORE TO POLICIES FEEDBACK FINAL SCORE REMARKS
Late by 30 mins.
 Feedback Negative
Attendance (10-10:15)
Reporting (delay by max 12 hrs)
Behaviour Poor Unsatisfactory
Score -2 -1
Business (per week) 20% target
Disobedience to Policies No improvement Improved after warning

Parameter Good score Acceptable score

Attendance 46-52 39-45
Disobedience to Policies
Reporting 48-52 45-47
Behaviour 48-52 45-47
Business 34-52 24-33
Feedback

Zone Meaning Action

Green Good performance Appreciation Certificate, Rewards, Incentives
Yellow Average performance Warning, 5% deduction
Red Poor performance Final warning
 Positive
Absent Present but late Present & on time
Not delivered Delayed On time
Average Good Excellent
0 1 2
Less than 20,000 Less than 85,000 but more than 20,000 More than 85,000
Immediate improvement

Poor Performance
<39

<45
<45
<24

Action
ertificate, Rewards, Incentives