Graphics and photo manipulation software as it has a range of
12. What software would staff who create
books and comics use and what features
within the software would they make use
of?
Animated World Books holds customer
details of her employees in a database.
Describe three features of database
software that make it suitable for storing
and analysing
Animated World Books is considering
creating a community section on its
website. Discuss the implications for
Animated World Books of including a
community section on its website
Animated World Books is installing a new
operating system (OS) and utility
software. What is the purpose of these
software?
Animated World Books issues usernames
and passwords to its staff. Describe how
the network operating system uses the
username
tools and features that are used to create or edit image. Photos can:
• be edited to remove red-eye or other unwanted blemishes
• be cropped to remove unwanted parts of the image
• have elements cut off or out of the image
• be resized to fit frames in documents or for use in different devices
• have extra layers created to add new elements to the image
Databases are used for:
• entry/storage/editing/processing/processing of data
• Databases store data in files made up of records
• A record is a collection of fields
• A field holds one item of data
• A database can
- be made of just one table of records - a flat file database
- hold many tables of records connected by relationships - a
relational database.
• Legal implications (eg possible action from owners of copyright)
• Security implications (eg need for secure systems/increased
security)
• Impact on organisation (eg costs of setting up systems and
resolving problems caused by inappropriate use)
• Commercial implications (eg it could increase interest in the
business and sales of its products)
• Means of communication (not advertising)
• manages the hardware
• allows software to be run on the computer for users to carry out tasks.
• Operating systems nowadays usually have graphical user interfaces (GUis)
and include:
- Android developed by the Open Handset Alliance led by Google, used in
smartphones, tablets, netbooks, laptops and desktop computers.
- Apple OS X and iOS
- Linux, which is an open-source operating system used in smartphones,
tablets, netbooks, laptops and desktop computers. It has also been used in
mobile phones, televisions, TV set-top boxes, routers and video game consoles.
- Microsoft Windows, used in smartphones, tablets, netbooks, laptops and
desktop computers.
• The user name recognises the user (1) as it can be
checked against recognised list (1)
• The user is identified (1) and
resources/privileges/storage areas are allocated (1)
• Use of the network is linked to the user name (1) so
misuse/level of use can be tracked (1)
Animated World Books requires each employee to
sign an Acceptable Use Policy (AUP) before they are
issued with their netbook. The AUP states that
technicians are not allowed to download any Apps
other than those included with the netbook. Explain
two reasons why Animated World Books would not
want staff to download any other Apps to their
netbooks
As a range of staff often work on files,
describe two ways this can have access to
the same files.
b. Describe how a customer's signature
could be entered onto the hand-held
computer
Backup: Additional hard disk in a
dedicated server
Backup: External hard disks
• Security (1) this is the worry that the App
may give access to information that is on the
phone/may allow customers to be identified
(1)
• A virus could be downloaded (1) which
could infect the smart phone/other impact
(1)
• In shared areas on the Animated World
Books network - different access levels can
be set eg. write, edit and/or read
• On a cloud so all of the staff in the team
can access documents online - access can
be open or restricted
The customer can write (directly) onto the
(touch) screen (1) using a stylus/their
finger etc (1)
• High cost, especially if large size
• Data has to be moved to the new hard
disk in the other server
• Disks more difficult to steal due to
physical security
• Encrypted data sent over the network
• Reasonably low, cheap to use
• Not all devices have the same (if any) USB port
• Data can be slow - USB 3 is faster than USB 2
though
• Can be damaged (eg. dropped), lost or stolen
• More expensive ones allow your to encrypt the
data

Backup: Tape System
Catherine publishes her app online and noticed
that she has had a negative review from a
customer who has downloaded it. She has decided
to use the details included on the app review to
contact the customer to discuss their review.
Explain two reasons why it would be morally
wrong for her to do this
Catherine will use her own smartphone to
make phone calls, send text messages and
receive her work schedule. Describe two
other ways she could use her smartphone
to help them with her work
Certain staff are allowed access to certain
parts of the building. How is this
achieved?
The company has an SSID. What is one
and how can they be administered?
• High cost
• Backup requires a new tape for each one for
each one
• Tapes can be broken/damaged
• Data is encrypted
• Tapes are small in size - could be stolen or
lost
• Feedback has been gathered to try to help the business (1) and the
customer does not expect to have to justify their comment/face
aggression (1)
• The customer does not expect it (1) because there was no
indication that their details would be passed on (1)
• Personal contact details are private (1) and should only be used
for the purpose for which they were collected/Marcus has accessed
details which should have been kept secure (1)
• It is a form of harassment (1) and the customer will be
upset/intimidated/scared (1)
• Use the in-built digital camera to take
photographs/record video
• Finding the location of and directions to a
customer's house
• Make video conferencing calls using VoIP
• View/download emails whilst on the move
• Browse the world wide web
Badges with RFID tags can be used to
control where staff are allowed to access.
Changing the data on the RFID tag will
allow staff access to different areas.
The Service Set Identifier (SSID) identifies each network The
Service Set Identifier (SSID) identifies each network by a unique
name so that all the devices connected to it can identify the
network. It must be used by all the devices on that network if they
are to communicate with each other. SSIDs can be set manually by
the person who administers the network or set up automatically.
Automatic SSID broadcasts can be hidden to make it harder to
detect the network. Network administrators can use a public SSID
to broadcast to wireless devices in range of an access point.

A company using remote access must
Customers who purchase artwork have hard copies
sent in the post which is sent by a tracked delivery
service. The delivery person scans the package before
the customer signs to acknowledge that they have
received the package.
a. Describe how a barcode reader captures the data
stored in the barco
Describe how COST would be considered
when Animated World choose a computer
system?
Describe how RFID technology would
track the movement of a package eg.
artwork
Describe how SECURITY would be
considered when Animated World choose
a computer system?
• use a router that controls access to a company
network and can be setup to allow remote access
• check that the workers have the proper
authentication for access by checking the user name
and password for the remote user
• be able to send and receive the files securely
• be configured for access to the remote storage.
• The barcode reader scans/ is passed over the barcode (1)
• Shines a light onto the code (1)
• The barcode reader measures the intensity of light (reflected) (1)
• As it passes over a line of black and white bars (of varying width)
(1)
• Measures the gaps between (black) bars (1)
• Converts this data into a code (1).
• Cost of purchase compared to cost of not buying the system
• Not buying the product may result in a greater cost to Animated
World Books than not buying it
• Cost of the product may differ from other products
• Cost may be justified by the benefits to be gained/extra features
included
• Cost is important within a fixed budget
• Cost of training
• Remember 3:
o RFID tag placed on a parcel (1)
o RFID tags transmit a unique signal (1)
o This signal is unique (1)
o These are picked up by receiver (1)
o Packages can be located (1)
• Provision of security within the system
must meet requirements of Animated
World Books/DPA

Describe how the Global Positioning
System (GPS) locates the position of an
employee
Describe how USER NEEDS would be
considered when Animated World choose
a computer system?
Describe one method which could be used
to transfer the image from Richard's
computer to his colleagues via a wired
method
Describe one method which could be used
to transfer the image from Richard's
computer to his colleagues via a wireless
method
Describe one method which could be used
to transfer the image from Richard's
computer to his colleagues via the internet
• Remember 4:
o Works with satellites (1)
o Receives/detects signals (1)
o The time taken (for the signal) to reach the device is calculated
(1)
o The time taken to reach the device is compared to the location
from where the signal was sent (1)
o Requires uninterrupted line of sight (1)
o Requires a minimum of four satellites (1)
• The convergence of user needs and the
features of the system
• The ease of use for a range of different
users
• Method of control
Wired method:
• FireWire is a high-speed connection similar
to USB and mainly used for connecting
storage devices and transferring digital video
• FireWire hardware is more expensive than
that for USB so is not used so often
Wireless method:
• If the image is small enough you could
transfer via Bluetooth
• If the image is small enough you could
transfer via infra-red (weakest answer)
Internet:
• If the image is small enough you could
email the image as an attachment
• Peer-to-peer file sharing file sharing is used
to transfer a file directly from one device to
another without using a file server

Describe one responsibility that the
Health and Safety at Work Act places on
employers who provide staff with
computer equipment
Describe three potential health issues for
employees
Describe two features of word processing
software that his colleagues can use the
collaborative editing tools in a word
processing package to do this efficiently so
to provide Richard with feedback
Discuss how the use of features of online
calendars could help Richard in managing
this time and avoid the need to cancel
meetings
Each laptop in the office uses a wireless
connection. As part of its security, the
wireless network requires the use of a
security key. Describe how a security key
is used to allow a device to connect to a
wireless network
• Employers need to check that the equipment they provide is safe/does
not cause harm/injury (1). If an issue is identified, action needs to be
taken to reduce the risk/equipment needs to be replaced with suitable
equipment (1)
• Allow employees to have regular breaks (1) and so plan the day to allow
for these to be taken/(Candidate may give examples of regular breaks)
(1)
• Arrange for eye tests (1) and pay for eye tests (1)
• Set up health and safety training for staff/display correct use posters
(1) so that they know how to use computer equipment safely (1)
• Repetitive strain injury (RSI) may be caused by the repetitive
clicking of the buttons of a mouse or using a keyboard and shows
itself as pain in the arms
• Headaches are often caused by problems with vision and having a
computer monitor too far away, too dim or too bright, or having the
text on the screen at the wrong size
• Neck or back pain may be associated with incorrect posture.
Sitting at the wrong height, or wrong distance or for long periods
at computer desks may cause back or neck pain.
• Tracked changes (1) which shows any changes that his
colleagues have made (1)
• Add comments (1) by clicking on the comments tool/which are
callouts (which include comments)/which go in coloured boxes on
the side of the page (1)
• Emphasised text (or example) (1) by clicking the coloured
pencil/bold (or equivalent) (1)
• Ink tools/layer (or equivalent) (1) to annotate text (1)
• Search facility
• Ability to access from anywhere
• Online calendars include a messaging system
• Bookings have been cancelled because either Richard or the customer was unaware of the
other/clashing booking.
• Bookings have been cancelled because DJs have forgotten to attend.
• Online calendars can be shared between two users, both of whom can add to and view bookings
• Online calendars allow the user to add coloured/keyed blocks to show what the time block is
for
• Reminders can be set up for events
• Reminders can be set to go off at different stages before an event
• Notes can be added to events/blocks
The security key is checked to see if it is on
a list if on a list, access is granted

Explain how Animated World can keep
data safe and secure.
Explain how Animated World will make
use of access rights and permissions
Explain how cost would influence the
decision about whether to adopt RFID
technology
Explain how the form could make sure
that John can enter only a valid country
name
Explain how the use of ICT by Animated
World Books increases its efficiency as a
business
Data can be kept safe by
• saving work regularly
• never working on the only copy of the work
• shutting down the computer properly
• storing storage media such as CDs and other removable media
carefully.
Data can be kept secure by:
• physically protecting the data
• encrypting the data
• using passwords to control access to the data
All files and folders have access rights and
permissions to control who can read, edit
and save files. If a file is read-only files
cannot be altered so if the file was changed
it would have to be re-saved.
• Remember 2:
o If the technology/reader is too expensive(1) then it will not be
introduced (1)
o Lots of tags are needed (1) which is too expensive (1)
o Lost products cost the delivery company (1) RFID tags reduce the
chance of loss (1)
o The delivery company will weigh up the cost against the benefit
(1). If this is positive, they will buy (1).
• Require John to select from a drop down
list (or equivalent) (1) and set the form to
only accept answers from that list/not
allow any other answers (1)
• The quality of service
• The ability to respond to changes
• The time taken to respond
• The ability to fill all responsibilities
• Economic impacts (efficient use of
resources)

Explain the advantages and disadvantages
of using an online form rather than
customers expressing an interest on
paper?
Explain the role of data verification in data
capture
Explain two possible reasons why Richard
might prefer to use a graphics tablet rather
than a mouse when creating digital
graphics
Explain why each username used on the
Animated World Books website must be
unique
Explain why it is necessary to back up data
and how can you recover data or files use a
backup?
Advantages
• Using an online form allows data to be entered directly into a database without the need to check a paper form, read it
through and then copy the data into a database.
• Online forms can be constructed to include validation checks so they are likely to be more accurate and reduce the
possibility of human error
• Online forms can contain features that speed up/ease data entry and are clear to read
• Online forms can conduct a presence check to ensure the necessary data is completed
• There are no paper forms left lying around for others to see or to be disposed of
Disadvantages
• Customers may fail to complete an online form later
• Customers require an internet connection to complete the form
• If the form asked for any kind of feedback answers on an online form may be more honest
66. Explain one possible disadvantage caused by using a paper-based form to capture the information Richard needs p41
• A paper-based form cannot validate the customers email address to check they have entered it correctly
• Paper based requires a pen (1) and Animated World Books would have to provide a pen (1)
• Paper and/or ink (either answer) is damaged by liquid (1)
• Ink could be smudged if becomes wet (1) and someone could spill liquid (1)
• It could be lost (1) if data is collected by Richard whilst he is travelling (1)
• People may not write clearly (1) and so Richard will be unable to read the writing (1)
• It will be dark (1) and so people would not be able to see (1)
• Verification checks that data is entered exactly as it is shown on
the original data capture sheet. Verification can be done by:
• Visual check - to see if the data in the computer system is the
same as that on the original questionnaire
• Double entry - data is entered twice, by different operators, for
large amounts of data, so the computer system can check one set
against the other. If any differences are found, the computer system
will report the differences to the operators. Double entry can also be
used, for instance, when the same individual enters a new
password into an online form
• The graphics tablet uses a stylus/pen shaped tool (or equivalent) (1)
and so is more like a real drawing experience (1)
• Because a graphics tablet is more accurate/precise(than a mouse) (1)
and so offers greater control (1)
• Because a graphics tablet includes specialist software (1) with extra
features (1)
• Because graphics tablets are more responsive pressure sensitive (1),
therefore increased pressure can be used to increase line thickness (1)
• A more ergonomic tool (1) therefore less chance of injury (1)
• Device is specific for the purpose (1) so will have more suitable
features (or examples) than a mouse
Each username must be unique:
• So that system knows who each person is
(1) and they won't be confused with others/so
delivery goes to the correct person (1)
• To enable the system to identify each user
(1) and to enable it to match the username to
the account's password (1)
o Data can be deleted/corrupted/damaged/lost (1) and so a copy is
kept to replace it (1)
o So that Animated World Books can carry on operating (1) if the
data is deleted/corrupted/damaged (1)
o If the data is deleted (1) the school still has the information it
needs (1)
o To protect against accidental loss/destruction (1) as required by
the DPA (1)
Explain why Richard encrypts the personal
data that he holds
Explain why the use of data validation
could improve the effectiveness of the data
that is submitted on these forms?
Eye strain or sore eyes
Give a reason why Richard gets the data
capture form to add a number to each
submission
hat input devices would staff would create
animated cartoons make use of?
Data encryption software encrypts data so
that only users with the unlock
code/secret key
By restricting the type of data (1) that is entered, the data is more
likely to be the data you need (for the calculation/ for the analysis/
to identify the request) (1)
• presence check - ensures that data is actually entered by the user
• data type check - ensures that the data is the correct type
• format or picture check - ensures that the data is in the correct
format
• range check - ensures that the data is within set limits
• character check - ensures that only allowed characters can be
entered and others are rejected
Eye strain or sore eyes may be caused by
using computers for long periods
Each submission would have a unique
number
• Graphics tablet would be the best input device to
suggest
• Webcam/video camera/camera for moving image
input would also be a good answer
• Scanner would be a reasonable answer as you could
scan in drawings
• Mouse and camera would be weaker answers

How can Animated World Books ensure
they do not break the Copyright, Designs
and Patents Act when using software to
create the assets?
How can Animated World Books monitor
employees by
How can Animated World Books try to
stop incidents of cyberbullying?
How can employees ensure his email
communications are clear and
understood?
How can you tell if an email is suspicious?
Ensure each piece of software has been bought by
Animated World Books with a licence to install it
on the number of PCS running the software and
they should not make copies of the software.
Catherine is also responsible for publicising new
characters and storylines to trade publications and
the wider public
• using GPS location tracking
theory they could use electronic tagging
• an audit trail may be needed
• Worker monitoring/logging: CCTV camera/Swipe or RFID ID
cards
• Key logging is hardware or software which records the real time
activity of a computer user
Mobile phone triangulation Mobile phone triangulation
• Worker call monitoring/recording
They should have a section in their ICT
policy to try and prevent this
An email is made up of two parts - the header and the body:
• The body is the main contents of the email.
• The header contains:
o From: the email address of the sender of the email
o To: the email address(es) of the person(s) the email is being sent
to
o Subject a brief summary of the contents of the email
o Date: the rime and dare the email was sent
o Attachment where any files are shown
• Poor spelling/ example of poor spelling, such as 2U (1)
• Poor grammar/example of poor grammar, such as Please attention! (1)
• Large prize/ mention of $650million as the prize (1)
• Request for bank details (1)
• Request to download/open an attachment (1)
• Misspelling in email address/example of misspelling of email address,
such as animationworldbooks not animatedworldbooks (1)
• Unusual email address/example of unusual email address such as
@czgt.com (1)
• No name on the letter (1)

How could Catherine make sure of cloud
computing?
How could Catherine make use of matrix
barcodes?
How could Richard make use of cookies
and electronic consumer surveillance to
generate more income?
How could Richard make use of DMS
(Diary Management Software)
How will Richard connect to the internet
whilst mobile or travelling?
• Instead of purchasing software applications she could use online
applications eg. online graphics manipulation software and online
office software to manage the business negating the need to
purchase higher specification computers to process images
• She could store her data using online file storage and the
company hosting the file servers is responsible for ensuring that
the Catherine's data is kept safe and secure which is cost-effective
for her business if it is small as she might not have her own server
Matrix bar codes (two-dimensional bar
codes) are often called QR codes and hold
more data than a conventional bar code. As
they can be QR codes can be read by a
smartphone using a free app, she could
create one which links directly to the
products she sells on a website or app.
Cookies:
• A cookie is a 'text file' which usually contains a site name and unique user ID - they are
downloaded the first time a website is accessed
• Richard could make the cookie
o record items they have saved in their shopping basket so they might buy next time they visit
o create a marketing list or target special offers based on their previous browsing or shopping
habits.
• The use of cookies to collect and store personal information without permission is not legal in
the UK without permission so he must allow the customers agree to download the cookie
Electronic consumer surveillance:
• The website could allocating points to the a loyalty card when a customer buys artwork
• The customer could convert points into vouchers at regular intervals
• The customer could spend, save or exchange the vouchers for goods or serv1ces
• The DMS can be open (allows anyone to access it) or closed (only invited
people can access it) and then access rights can be open (people can only view
it) or closed (people would be able to view, add or amend the facilities of the
DMS)
• check that everyone who is needed can attend an appointment/meeting
• make sure that appointments/meetings do not clash
• set reminders to make sure that meetings/appointments are not missed
• plan and track the progress of team projects
• allocate tasks to different members of the team
• communicate with each other to make sure that all tasks are completed
• share files and documents which are needed during the project
He could use a wi-fi hotspot but he could also
either use his smartphone, connected to a 3G
or 4G network. He could use a dongle if he is
not allowed to tether his internet connection
form his smartphone. He needs to be aware
of mobile roaming charges and should
consider a local SIM card.

How would Animated World Books use
ICT?
How would customers know that their
data is being encrypted?
Identify one action, other than contacting
Animated World Books, that the customer
should take in response to a phishing
email
Identify one input device that could be
used to enter text onto the website
Identify one possible problem to Animated
World Books that may be caused by
archiving data
Animated World Books would use ICT to
• Sell services to customers
• Plan and monitor finances
• Communicate between employees
• Communicate with customers
A secure website will show a small padlock
and will use https instead of http in the
URL to show that it is using encryption
• Delete email (1)
• Do not act on contents (1)
• Do not open the attachment (1)
• Contact/inform bank (1)
• Mark as spam (1)
• Report to actionfraud.co.uk/police (1)
• Mouse (1)
• Keyboard (1)
• Microphone (1)
• Touch screen (1)
o Data needs to be uncompressed (1)
o Difficult to find files (1)
o Storage format may become redundant
(1)
o Data not immediately available (1)
Identify one security measure that Richard
could use to prevent unauthorised people
reading the article he sends to his
colleagues via the internet
Identify two input methods that the
customers can use to enter information
onto a smartphone
Identify two output devices that may be
found on the customers'' smartphones
If Animated World Books lost data due to
corruption or theft what would the impact
on the business be?
If Animated World Books lost data due to
corruption or theft what would the impact
on the customers be?
• Password protect the file
• Restrict access to folder
• Stylus (or equivalent) (1)
• Voice (1)
• Buttons (1)
• Keyboard/Keypad/Type (1)
• (Download) from the internet (1)
• (Transfer) from a computer (1)
• Touch/Swipe (1)
• Camera (1)
• Display/screen (1)
• Speaker (1)
• Vibration mechanism or equivalent (1)
• Light/Torch (1)
• For serious breaches (1) Animated World Books can be made to pay (1)
up to £500,000 (1)
• They can be prosecuted/fined/sued (1) because she has not kept the
data securely (1)
• Data held has to be protected from loss (1) so if the data is lost, an
offence has occurred/Nico has to inform those whose data has been lost
(that it has been lost) (1)
• The Information Commissioner can issue them with an undertaking to
comply (1) to force her to improve her data security (1)
• The Information Commissioner can serve an assessment notice on
them (1) and investigate her data security (1).
• May lose confidence and trust in the
business and may move their custom (also
an impact on the business)
• May become victims of identity theft

If Animated World Books lost data due to
corruption or theft what would the impact
on the employee be?
The Office Controller would like to monitor
the amount of time Richard spends on his
travel. She is going to use spreadsheet
software for this purpose. Describe features
of spreadsheet software that make it suitable
for to monitor the amount of time Richard
travels.
Once the data has been collected, which
law protects the customers' rights on how
the data should be stored and used by
Richard and name some of the principles
of the law?
Other than social media, what other
communication methods could Richard
use to communicate with his friends and
customers?
Remote access involves
• The actions an employee faces could be:
o formal written warning
o a demotion in job role, and probably a reduction in salary
o dismissal from their job
o a reference which stated why they lost their job - this could result
in difficulty in finding another job
• The employer could also increase security including:
o access rights to data being changed
o more monitoring of what employees are doing whilst accessing
the data
• Monitor via observation or calculation eg.
o SUM to add up the total time taken
• FORMATTING/CONDITIONAL
FORMATTING to identify issues, highlight
information
• GRAPHING to present timings for
comparison
• Data Protection Act (1998)
o The 8 principles are that personal data (any information about a living individual) must:
be fairly and lawfully processed
be processed for limited purposes
be adequate, relevant and not excessive
be accurate and up to date
not be kept for longer than is necessary
be processed in line with your rights
be kept secure
not be transferred to other countries outside of the European Economic Area that do not have
adequate data protection
• Data Subject - The person the data is being stored about
• Data User The person who needs to access or use the data as part of their job.
• Data Controller - This is the person who needs to apply for permission to collect and store data.
• Information Commissioner - This is the person who enforces the DPA
• Voice telephones
• SMS
• Instant Messaging
• Email
• Chatrooms
• Forums
• Bulletin boars
• Voice Over Internet Protocol
• Blogs
• Video conferencing
• Webcams
• sharing the desktop of a computer in the office
• using a virtual private network (VPN)
• accessing files and folders using specialist software
such as FTP.
• The employee must have a user name and a
password in order to access files.
• The company system that stores the files must be
configured to allow remote working access.

The results of the input form get stored in
a database. Why is data coded in a
database and give an example of what it
would look like?
Richard connects to open networks whilst
traveling. What are the potential issues
with using an open network and what
could he install which would still allow
internet access but block unauthorised
devices?
Richard has created a user form on his
website which people can fill in and
submit if they want further information.
What are all the features of a user form
and what is their purpose?
Solution to RSI
Solutions to eye strain
• To save space in a spreadsheet or database file, data
can be coded eg. Y or N instead of Yes or No
• Every item in a database is given a code that can be
searched for or sorted into order
• Data such as 'red animated car' is more complicated
than a code such as 'ani_car_red' and takes longer to
process.
A firewall controls what data can and
cannot pass through
• text field - the user can type directly into this (1) to add free text (1)
• drop down menus to force a single choice from
• pre-set selection of choices
• boxes to force a yes or no response
• a single character text box for each letter of a name
• radio buttons - the user can click to select (1) one option of a
group (1)
• validation rules to make sure that the data meets specific
requirements or that all specific questions have to be answered
before the user can move to the next question
Take regular breaks; Provide
ergonomically designed equipment
including a keyboard, mouse and wrist rest
for employees to use
Be provided with, and use, an anti-glare
screen; Use swivel bases on screens to
deflect the light (natural and artificial).;
Adjust brightness and contrast on screens;
Have regular eye checks- provided by
Animated World Books

Solutions to Headaches
Solutions to neck and back pain
Some staff are dealing with large graphics
or video files. Which type of computer
system would be most suitable and why?
Staff are issued with a Laptop to take to
remote locations and customers own
homes. Identify and describe three
benefits a Laptop can provide to the staff
in terms of storage and/or
communication?
State one output device that would be used
to create a hard copy of this form
Be provided with, and use, an anti-glare
screen; Use swivel bases on screens to
deflect the light (natural and artificial).;
Adjust brightness and contrast on screens;
Have regular eye checks- provided by
Animated World Books
Take regular breaks (1); Adjust posture (1);
Adjust angle of laptop screen (1); Angle the
laptop so that the keyboard is slanted (1);
Work at a higher desk/adjust height of
laptop (1); Use an external monitor/docking
station (1); Adjust the seat height (1); Put it
on a desk (1)
The most suitable system would be a desktop
computer with a high-resolution Visual
Display Unit and top-of-the-range high-
speed processor so the correct level of detail
could be viewed and the files could be
processed in a shorter amount of time.
Laptop computers:
• can connect to the internet while away from an
office so the user
• can keep in contact with the office by email or use
the laptop to access files stored on the company
network or in the 'cloud'
• some laptops have built-in mobile data slots for
connecting to the internet on the move
Printer, possibly laser if it was a large
number of forms being printer as this type
of printer can print large volumes quickly

State one reason why Animated World
Books archives data, what medium they
might use and why it would be suitable
State the devicse that would be needed to
take part in video conferencing and for
what purpose
State the name of the Act that controls the
storage of personal information and
describe one legal implication for
Animated World Books if this data is
stolen
State the type of portable storage would be
suitable for Richard to store his artwork,
stories and illustrations whilst travelling
State two ways in which the artwork, once
created, could be manipulated to make it
suitable for use on the website
o To store old information (1)
o To free up space (1)
o Separate historical data (1)
o Information is no longer needed daily (1)
o To improve efficiency (1)
Microphone - Voice input
Webcam/video camera/camera - Moving image
input
Speakers/headphones - Voice output
Monitor/screen/Visual Display Unit/TV - Moving
image output
Modem/router/cable/network card - Connectivity
• The Data Protection Act (1998) is the act
that controls the storage of personal
information and if any data is stolen:
• For serious breaches (1) Animated World
Books can be made to pay (1) up to
£500,000 (1)
• He could use a portable solid state drive as
they are more robust as they do not have any
moving parts
• He could use an optical device already built
into his laptop eg. a DVD writer
• He could use flash memory drives if the files
were small enough collectively
• Compressing digital video and audio files to make them small enough to be streamed over low
bandwidth connections allows them to be played on smartphones and other portable devices.
However, highly-compressed video and audio is poor quality and only suitable for small devices.
• Image formats that can be compressed are: JPG (lossy), GIF (lossless). PNG (lossless)
• Lossy compression compresses by discarding data that is thought to be unnecessary so there
would be some loss in the quality of the image when compressed for the website; Lossless
compression compresses by breaking the file down into smaller parts for storage then putting
them back together again when opened and there would be no loss in the quality of the image
when compressed but the file would be larger
• The person creating the website would have to make a decision of quality and speed of
download

State why a password is needed when
logging onto the school network and give
one reason why this password should be
changed regularly
There are some rules (netiquette) which
should always be followed when using
email. What are they?
USB memory sticks
What are the advantages and
disadvantages for Animated World staff
using desktops?
What are the advantages and
disadvantages for Animated World staff
using laptops?
• Why it is needed:
o For security purposes (or equivalent) (1)
o To protect data/the network/access to resources (1)
• Why should it be changed regularly:
o To increase security (1)
o In case someone finds out the password (1)
o To reduce the chance of it being known (1)
o To reduce the risk of unauthorised access (or example thereof) (1)
o Because it is good practice (1)
• use an appropriate subject line
• follow the agreed email policy within the business
• check the message content before hitting the send button
• include a signature on any business emails
• be polite
• write in normal English with abbreviations used carefully
• do not write in capital letters
• check if the email should be replied to all the sending list or just the person the email was
originally from
• when sending an attachment with an email, mention in the email body that there are file(s)
attached
• tell people the format of any attachments you send if they're anything other than standard, e.g.
Microsoft Office file types
• Low as cheap to buy sticks
• Work on most computers as they have USB
ports
• If not removed correctly can break
• Can still fail after a year if removed
properly! • More expensive ones allow your to
encrypt the data
Desktop computers:
• usually, but not necessarily, have a higher specification than a
laptop
• are fixed in one place on a desk so can be secured
• can have larger monitors than laptops for ease of viewing
documents
• have a separate mouse and keyboard for more ergonomic use to
try and avoid health and safety issues
• can be more easily maintained and upgraded without the need for
complete replacement
Laptop computers:
• are portable because they are light and small
• can carry out all the office tasks necessary
• do not need a power cable connected to the mains electricity
supply, but can use battery power instead
• can connect to the internet while away from an office so the user
can keep in contact with the office by email or use the laptop to
access files stored on the company network or in the 'cloud'
 What are the advantages and
disadvantages of Richard carrying a
smartphone around to take photographs
What are the advantages of automatic
backups?
What are the advantages of disadvantages
of social networking?
What are the advantages of manual
backups?
What are the disadvantages of automatic
backups?
He is at risk of it being stolen as it may be
seen as valuable to criminals
• Systems allow backups to be done at set
times and intervals over a day, week,
month, etc. and the staff do not have to be
there to run it
• People using social networking and blog sites need
to be careful about the personal information, e.g. date
of birth, address, they put on these sites
• The information can be deleted but there is no
control over how it is stored, copied or archived.
Identity thieves can piece together a person's identity
from a variety of sources to get all the details they
need
• Systems allow users to decide when to
make the backup
• Specialist software/hardware may be needed to organise back-up
(1) and this may be expensive/require special training(1)
• As it is done automatically, there could be a problem eg. the
backup stopped (1) and no one would know until it was checked (1)
• Staff may be required to react to problems at inconvenient times
(1) and so may need better/extra pay (1)
• Automated backups may not be scheduled to suit all users (1) so
work could be lost before the backup occurs (1)
 What are the disadvantages of manual
backups?
What are the potential issues of Richard
travelling around the world with customer
data on his laptop?
What can be used to by criminals on
public computers to steal passwords or
credit card information when customers
are typing these details into the website?
What can employees do when the 'remote
work'?
What could affect the speed of the
network Animated World Books use?
• Backups are missed due as a human may
forget
• It could become lost, corrupted or stolen
as he could leave it in an airport lounge or
might not have a safe where he is staying
Key loggers
They can:
• send emails to colleagues and customers
• access and transfer files on company
servers or on cloud storage
• More data can be transferred in a set time over
wired networks than wireless networks so wired
networks are usually faster than wireless networks
• Bandwidth is measured in bits per second and the
available bandwidth will determine how fast a file
such as a video or audio file can be downloaded

What could Catherine include in her app?
What devices would employees who are
physically impaired use to make their use
of a computer easier?
What factors affect the choice of file
format?
What factors would Animated World
consider when choosing a computer
system?
What is an incremental backup?
• Some smartphones have GPS tracking built
in so she could offer location-based discounts
• There could be links to the company's social
networking websites
• There could be a way to contact her
• There could be an online calendar to book a
meeting
• Specialist keyboard designed for disabled users, e.g. Braille keyboards for the visually impaired
• engineering keyboards for specialised character entry
• Puff-suck switches activate switches that select an item on screen or send a command to the
computer when the person blows or sucks
• Braille keyboards have braille markings to allow people with visual impairments to feel the
keys and choose one without seeing it
• A foot mouse is used by feet, instead of hands and fingers, to move the pointer on screen
• Text To Speech software reads text aloud and sounds are made, or words are spoken, when
commands are entered or carried out
• Speech To Text software translates spoken commands into actions that the computer carries
out and spoken words appear as text in a document
• Zoom enlarges areas of the screen display as a pointer is moved over the screen
• the file contents
• how best to store the contents
• which software application has created
the file
• how the user intends to use the file
Cost
User Needs
Data Security
Backup systems can create copies of only the data
that is new or that has changed since the last time a
backup was created, saving media space and time.
Incremental backups can be used to restore the latest
data and files quite quickly. A backup restores the
data, file or disk to the state it was in when the
backup was made so the most recent work may still
be lost.
 What is remote working?
What is the difference between a backup
and an archive?
What legal implications should Richard be
aware of when taking pictures with his
smartphone
What must the system that stores the files
for remote access must be?
What peripherals might Richard use with
his smartphone?
People can use ICT to work while away
from the office, at home or travelling.
Backups are copies of data or files that are
currently in use. Archives are copies of
data or files that are no larger needed for
day-today use.
• The subject's consent is usually needed for publishing a photograph of an
identifiable individual taken in a private place
• Some public places also have bylaws preventing commercial photography,
such as in Trafalgar Square, Parliament Square and some Royal Parks
• If you're not taking photos for commercial gain or causing an obstruction,
you're unlikely to be restricted bur Richard might be taking for commercial
reasons (it may be hard to tell if he is using a smartphone camera)
• There are some 'prohibited public places', which it is an offence to take
photos of (such as factories, dockyards and mines owned by the Crown
• If Richard is travelling he needs to be aware of the laws of the country he
visits
• configured to allow remote access
• set up so. the worker has the proper
authentication to be allowed access
• able to send and receive files securely.
He could connect a printer, scanner or
solar-powered charger (NOT mains
charger)

What should Animated World Books do to
ensure the physical safety of its
employees?
What tools can be used to aid
collaboration between staff?
What type of application software would
be most suitable to use to create this
form?
What type of file format would be suitable
for saving the animated cartoons?
What type of input device could be used to
convert sketches into a digital image on
the computer?
• use a proper office chair with proper back support and adjustable
height (the chair should have a single, central leg that allows the chair to
swing around and that leg should have at least five supporting points,
ideally each with a wheel so that the chair can move easily)
• do not drink or eat when using a computer due to the possible
electrical hazards, and the possible spillage of food and drink into the
computer itself!
• do not tamper with any cables or computer parts
• place the computer equipment safely so it cannot fall or be knocked
over
• take care of their own health and safety and that of others
• They would use Comment Boxes and Track Changes features
• Ability to edit means that staff can make changes directly to the
work
• Ability to track changes means that Stephen can quickly find the
changes that Maria has made and decide to agree and keep these
changes, or dismiss them totally or edit as sees fit
• Efficiency is increased because time taken to do the task is
reduced
• Efficiency is increased because greater chance of creating a
suitable document
Web authoring/design or he could code it
in HTML
GIF
Scanner
What type of output device would the staff
use to print drawings?
What type of software would Richard's
customers view this data capture form in?
What type of storage device would be
suitable for storage the assets which will
be used in the finished cartoons?
What types of data might the input form
include?
What types of threats to data security exist
for Animated World and how can they
minimise the risk?
Plotter
Web browser
• Hard disk (which use magnetic disks) can
store huge amounts of data
• Solid State Drives (which use flash
memory) are more reliable than Hard disk
Drives
• An optical drive eg. Blu-ray - Blu-ray disks
can store very large amounts of data
• Text - any character
• Integer - whole number
• Real numbers (floats) - numbers with
decimal places
• Date - date/time
• Boolean - true or false eg. M or F, Yes or No
• Image - a graphic file
• Computer virus - A computer program that can replicate itself and spread from one computer to another. Viruses can
increase their chances of spreading to other computers by infecting files on a network file system or a file system that is
accessed by other computers. A virus attempts to make a computer system unreliable
• Trojans - A Trojan often appears to be something which is wanted or needed by the user of a PC but is a stand-alone
malicious program designed to give full control of a PC infected with a Trojan to another PC. They can be hidden in valid
programs and software. Trojan horses can make copies of themselves, steal information, or harm their host computer
systems.
• Worm - A stand-alone computer program that replicates itself so it can spread to other computers. A worm can use a
computer network to spread. Unlike a computer virus, it does not need to attach itself to an existing program. Worms
almost always cause some harm to a network, even if only by consuming bandwidth.
• Phishing - A way of attempting to acquire information, for example usernames, passwords and credit card details, by
pretending to be from a trustworthy source such as a social network or auction site. Phishing is usually carried out by email
spoofing or instant messaging. Users are often asked to enter details at a fake website which looks just like the proper
version
• Spyware - A type of malware (malicious software) installed on a computer system that collects information about users
without their knowledge. Spyware is usually hidden from a user and can be difficult to detect. Spyware is often secretly
installed on a user's personal computer without their knowledge. However, some spyware such as key loggers may be
installed to intentionally monitor users.
• Spyware - can collect data from an infected computer, including personal information such as websites visited, user logins
and financial information. Spyware can also install additional software or redirect web browsers to different websites. Some
spyware can change computer settings, which could lead to slow internet connection speeds or changes in web browser
settings.

What would make a good online data
capture form?
When employees are working at the office
identify one type of wired method which
they could use to connect their desktop
computer to the network
When publishing the new characters and
storylines explain three actions that
Catherine must take in order to comply
with the Copyright, Designs and Patents
Act?
When sharing his image via social media
what are the legal implications for Richard
and other people who see the image?
With employees working in a number of
locations, why do Animate World monitor
its staff and what are the moral/ethical
issues surrounding this ?
o Customer salutation, forename and surname
o Customer telephone number
o Customer email address
o Name of artwork they wish to purchase
• Online form items (Max 2)
o Submit (1)
o Any other form control (1) eg
Drop-down box
Radio button
Text box
• Well laid out form (1)
o Fitness for purpose
o Title or other instructions (1)
o Could be used as an online form (1
• Ethernet using a Network Interface Card
• Firewire
• USB
• Check whether copyright applies to a image (1) as some images might
not be copyright free (1)
• Seek permission to use the image (before using it) (1) from the
copyright holder/the artist (1)
• Check whether the image is recognisable (1) as unrecognisable tracks
are not covered (1)
• Acknowledge the image/original artist (1) any acceptable method (1)
• Payment of fees (1) if requested (1)
• Purchase the image (1) ensuring it's a legal copy (1)
• Copyright holder may place conditions/may say no (1) which they have
to follow (1)
If he took the picture then he owns the rights to it, unless it was
taken on private land or somewhere photographs cannot be taken
for commercial purposes. He might choose to place a Creative
Commons licence on the image to explain to people who see the
picture what the copyright restrictions he has placed on it. If it
contains someone face and they ask him to remove it from social
media he should do so or could face legal action.
Animated World Books want to know
• business critical tasks are being completed
• what their employees are doing and where
they are during their working day because
they have 'duty of care' to ensure that
employees are safe

Writeable CDs/DVDs/Blu-rays
• Media is cheaper than the hard disks but may be more expensive
if Animated World Books needs a lot of them!
• You need a new CD/DVD/Blu-ray each time unless using re-
writeable ones
• Large companies would find it tricky to back up all their data on
them!
• Better for home use although Richard could make use of them and
send images to customers on them • You could easily lose the media
or have it stolen