Professional Documents
Culture Documents
Workbook - LDM 8
Workbook - LDM 8
1. Basic Navigation
Exercise 1.1 Terminologies
Fill each blank with the appropriate words or terminologies that will make the statements correct.
1. The MENU BAR displays at the top of the screen. It contains the Windows standard menu (File,
Edit, W window, Help) as well as generic SAP Business One functions.
2. The TOOL BAR is a collection of icon buttons that grant you easy access to commonly-used
functions.
3. Navigation in SAP Business One is done using the MODULES MENU . It arranges the functions of
the individual applications in a tree structure.
4. The users of SAP Business One are defined in the USER- SETUP window.
5. Accessing SAP Business One on Cloud is done using WEB BROWSERS like Google Chrome,
Mozilla Firefox or Safari.
2. SAP on Cloud
Exercise 2.1 Terminologies
Identify the terminologies being described by each sentence.
Header
Code: SU00008
BP Type Vendor
Name OutTheBox
Group Distributors
General
Tel No: 29956453
Mobile Phone: 9386561644
E-Mail www.outthebox.com
Contact Person
Contact ID: EL-008
First Name: Carlo
Title: Mr.
Middle Name: Perez
Last Name: Cordura
Address: Imus City
Telephone No: 37356894
Mobile Phone: 9186574865
E-Mail carlo@outthebox.com
Payment Term
Payment Terms: Net 30
Price List: Base Price
Header
Code: CU00008
BP Type Customer
Name Marlon Reyes
Group Large Accounts
General
Tel No: 43396857
Mobile Phone: 9235689741
E-Mail marlonrey@gmail.com
Contact Person
Contact ID: JT-127
First Name: Marlon
Title: Mr.
Middle Name: Uy
Last Name: Reyes
Address: Pasig City
Telephone No: 43396857
Mobile Phone: 9235689741
E-Mail marlonrey@gmail.com
Payment Term
Payment Terms: N30
Price List: Sales Price Student 8
Vendor: SU00008
Name: OutTheBox
Posting Date: Date Today
Item No: IM00036
Quantity: 95 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 4.2
Perform the whole Purchasing Process:
Vendor: SU00008
Name: OutTheBox
Posting Date: Date Today
Item No: IM00037 and IM00038
Quantity: 80 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 4.3
Perform the whole Purchasing Process:
Vendor: SU00008
Name: OutTheBox
Posting Date: Date Today
Item No: IM00036, IM00039 and IM00040
Quantity: 75 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 4.4
Perform the whole Purchasing Process:
Vendor: SU00008
Name: OutTheBox
Posting Date: Date Today
Item No: IM00037, IM00038, IM00039 and IM00040
Quantity: 60 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 4.5
Perform the whole Purchasing Process:
Vendor: SU00008
Name: OutTheBox
Posting Date: Date Today
Item No: IM00036, IM00037, IM00038, IM00039 and IM00040
Quantity: 80 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 4.6 Terminologies
Identify the terminologies being described by each sentence.
1. It is a document used to request items or services from a vendor at an agreed upon price.
Purchase Order
2. This document was created when you receive goods from the vendor. Goods Receipt PO
3. This document was used to make a request for payment and serves as a legal document in
recognizing a liability. A/P Invoice
4. When it’s time to pay the money owed for the goods received and services rendered, this
process is being made. Outgoing Payments
5. It shows the relationship of the entire purchasing process. Relationship Map
6. The part of the marketing document which shows the general information. Upper part (header)
7. The part of the marketing document which shows the information on different tab pages and
the item specific data (you can access more item specific data in the line details by double-
clicking a row). Middle Part
8. This tab of the middle part contains all the specific information about the ordered items or
services is entered, such as quantity, price, item number, and description. Contents Tab
9. This tab of the middle part contains the details about where the items or services as well as
payments are to be sent. Logistics Tab
10. This tab of the middle part contains the relevant general ledger (G/L) account information for
the purchase pulled from the financial accounting master data. Accounting Tab
5. Sales Process
Exercise 5.1 Sales Process Overview
1. This are the people or a part of the master data used on any sales document. They are
converted unto this type when they bought something to the company. Customers
2. This are the people or a part of the master data used on pre-sales documents or sales orders
and not on deliveries or invoices. Leads
3. This document serves commitment from a customer or leads to buy a product or service.
Sales Order
4. This document is a legally binding document indicating that the shipment of goods or the
delivery of services has occurred. Delivery
5. This document is a legally binding document recognizing the receivable of the company from the
customer. A/R Invoice
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00036
Quantity: 10 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 5.3.2
Perform the whole Sales Process:
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00037 and IM00038
Quantity: 9 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 5.3.3
Perform the whole Sales Process:
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00036, IM00039 and IM00040
Quantity: 8 each
Insert the screenshot of your output here including the Relationship Map:
Exercise 5.3.4
Perform the whole Sales Process:
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00037, IM00038, IM00039 and IM00040
Quantity: 7 each
insert the screenshot of your output here including the Relationship Map:
Exercise 5.3.5
Perform the whole Sales Process:
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00036, IM00037, IM00038, IM00039 and IM00040
Quantity: 9 each
Insert the screenshot of your output here including the Relationship Map:
6. Pick and Pack
Exercise 6.1
Create Sales Order for the following and do the pick and pack process:
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00036, IM00037
Quantity: 13 each
Insert the screenshot of your output here including the Packing Slip:
Exercise 6.2
Create Sales Order for the following and do the pick and pack process:
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00038, IM00039
Quantity: 9 each
Insert the screenshot of your output here including the Packing Slip:
Exercise 6.3
Create Sales Order for the following and do the pick and pack process:
Customer: CU00008
Name: Marlon Reyes
Posting Date: Date Today
Item No: IM00040
Quantity: 3 each
Insert the screenshot of your output here including the Packing Slip:
7. Period and Volume Discounts
Exercise 7.1
Create period and volume discounts for the following items:
Insert the screenshot of your output here including the Dynamic Opportunity Analysis:
Exercise 8.3 True or False
1. Customer Relationship Management activities allows you to schedule and manage diverse
events such as phone calls, meetings, tasks, notes or other interaction with customers. TRUE
2. Opportunities are structured into stages which reflect the stages of your sales cycle. TRUE
3. For each stage in the cycle, you can enter potential amount of the deal and the system predicts
the opportunity’s probability of success based on some percentages you have set up in advance.
TRUE
4. Using CRM, you can track whether you have won or lost the deal. TRUE
5. Sales opportunities give you visibility into your sales pipeline, for individual sales employees or
the company as a whole. TRUE
9. Service Process
Exercise 9.1
Record a Service Call based on the details below:
General
Origin: Telephone No.
Problem Type: Functional
Activities
Activity: Phone Call
Duration: 10 minutes
Priority: Normal
Solutions
Solution: Install new printer to PC
Cause: New printer is not installed in the PC
Please use the user manual provided which
contains step by step process of printer
Remarks: installation.
Resolution
Problem was resolved. Ticket is now closed.