Professional Documents
Culture Documents
Relig Are
Relig Are
RANBAXY
India's first multinational company
Bhai Mohan Singh was the founder of what can be termed India's first multinational
company.
The origin
The early days saw Bhai Mohan Singh take over Ranbaxy from Mr. Ranjit Singh and Dr
Gurbux Singh of Amritsar, who were distributors for A. Shionogi, a Japanese
pharmaceutical company manufacturing vitamins and anti-TB drugs. In fact, Ranbaxy's
name was a fusion of the two earlier promoters.
Later he collaborated with Italian pharma company Lapetit Spa (Milan), and
subsequently bought out its business. Ranbaxy Laboratories Ltd went public in 1973 and
the sleeping pill Calm pose catapulted the company to the big league.
It was then that Bhai Mohan Singh placed his eldest and favorite son Dr Parvinder Singh
in the driving seat, who later rose to become the company's Managing Director in 1982.
As the company grew from strength to strength, he also inducted his other two sons, Mr.
Manjit Singh and Mr. Analjit Singh, into the company. However, their stints were short
lived and soon the two brothers moved on to other businesses.
Religare is one of the leading integrated financial services institution of India. The
company offers a large and diverse bouquet of services ranging from equities,
commodities, insurance broking, to wealth advisory, portfolio management services,
personal finance services, Investment banking and institutional broking services.
Religare Enterprises Limited is the holding company for all its businesses, structured and
being operated through various subsidiaries.
Background
Religare’s businesses, routed through subsidiaries in which it holds 75-100 per cent
stakes, span stock broking, loans against shares, commodities broking, personal lending,
depository services, wealth management, venture capital, insurance broking, real-estate
investing, insurance and arts advisory services. These are offered to retail and
institutional clients.
Religare’s retail network spreads across the length and breadth of the country with its
presence through more than 1,217 locations across more than 392 cities and towns.
Having spread itself fairly well across the country and with the promise of not resting on
its laurels, it has also aggressively started eyeing global geographies
Religare is a Latin word that translates as 'to bind together'. This name has been chosen to
reflect the integrated nature of the financial services the company offers. The name is
intended to unite and bring together the phenomenon of money and wealth to co-exist
and serve the interest of individuals and institutions, alike.
Among top Among top 10 generic pharma co. across the globe and largest Pharma
Company in India.
The Mileston
Corporate Structure
• Reinsurance Service
Symbol
The Religare name is paired with the symbol of a four-leaf clover. The four-leaf
clover is used to define the rare quality of good fortune that is the aim of every
financial plan. It has traditionally been considered good fortune to find a single four
leaf clover considering that statistically one may need to search through over 10,000
three-leaf clovers to even find one four leaf clover.
Each leaf of the four-leaf clover has a special meaning in the sphere of Religare.
The first leaf of the clover represents Hope. The aspirations to succeed. The
dream of becoming. Of new possibilities. It is the beginning of every step and the
The second leaf of the clover represents Trust. The ability to place ones own
foundations on which a person reaches for the stars.
faith in another. To have a relationship as partners in a team. To accomplish a
given goal with the balance that brings satisfaction to all not in the binding but
in the bond that is built.
The third leaf of the clover represents Care. The secret ingredient that is the
cement in every relationship. The truth of feeling that underlines sincerity and the
triumph of diligence in every aspect. From it springs true warmth of service and
the ability to adapt to evolving environments with consideration to all.
The fourth and final leaf of the clover represents Good Fortune. Signifying that
rare ability to meld opportunity and planning with circumstance to generate those
often looked for remunerative moments of success.
Hope. Trust. Care. Good fortune. All elements perfectly combine in the
emblematic and rare, four-leaf clover to visually symbolize the values that bind
together and form the core of the Religare vision.
Vision - To build Religare as a globally trusted brand in the financial services domain
and present it as the ‘Investment Gateway of India’
Mission -Providing financial care driven by the core values of diligence and
transparency.
Brand Essence -Religare is driven by ethical and dynamic processes for wealth creation.
Services
• Online and offline transfer of funds through multiple banks such as ICICI,
HDFC, and Axis bank.
Objective
The main objective of our on the job training is to provide us the relevant
knowledge and information regarding the share market and investment in it.
And also to provide with the practical knowledge of the corporate
environment and exposure also. With the help of the sip programme I know
that how to work in corporate area and how to fulfilled our requirement. I
also know that how we face problem and how we can solve the problem. My
main object was to get more knowledge about market and marketing area.
CLIENT INTERFACE:-
Retail Spectrum- To cater to a large number of retail clients by offering all
products under one roof through the Branch Network and Online mode
PRODUCTS:-
Religare securities deals in equities and commodities as well. There are mainly two
types of trading which are R-ALLY and R-ACE. R-ALLY is ODIN based platform
which is also known as online trading and R-ACE is Asian CERC platform. R-
ALLY is mainly divided into three products. Products are as follows…..
(1)RALLY BASIC –
In this product/service, Company offer a DMAT and TRADING Account to our
customers. They can trade through Phone or physical presence at office campus. We
provide all facility in office campus. There is a trading hall where all dealers
buy/sell the share according to orders of clients. Thus, we provide this service to
customer with the charge of Rs. 500/- only. After opening account they can buy/sell
shares through our company. The all work done by dealer in this service, he will
buy/sell share on the behalf of client through his client code.
(2)RALLY LITE
In this product/service, company offers the all service online through webpage. It is
a web based services. Customer can sell/buy shares through net himself. In this
service there is no need to call to dealer or physical presence of client. They can do
own. This facility is free, the account opening charge is Rs. 500/-, but in this product
customer have to pay minimum Rs. 5000/- only for using this service. This is not
security money. It is usable money for any buying shares. A client can use this
money.
(3)RALLY PRO
In this product/service, company offers software Odin Diet. Customer can sell/buy
shares from this software. There is no need to call or physical presence for trading.
This software is downloaded to client’s Pc. He can use it at own computer or own
place. This software is also free, but there is a brokerage commitment in these
service charges. If client cross the brokerage limit across the rs. 1800/- only then this
is refundable money for client. It is credited to client’s account. Means the
brokerage is adjusted against this amount.
A person has Personal computer. His working on computer. He has no time to come
at office or call again and again then he can prefer Software or online Services.
Thus it is depended on customer’s convenience.
Conclusion
A Stock Exchange thus fulfils a vital function in the economic
development of the nation. Its main function is to liquefy capital by enabling
a person who has invested money in shares of a company to convert it into
cash by disposing of his shares in the company to some one else.
Capital market provides long term capital to the industrial sector for the
expenditure on land, plant and machinery, building etc. which are permanent
and used for production. The long term finance is met by the market.
The SEBI has issued certain procedural guideline for the simplification
and standardization of liberation economic policy, the primary market has
shown a tremendous growth in the last few years.
SECONDARY MARKET
It is that market where securities are regularly bought and sold. The
primary market is related with the issue whereas the secondary market relates
to the trading of such securities. The secondary market provides liquidity to
the investor. Trading in secondary market is governed by the bye laws and
regulation of the stock exchange concerned. After the securities are listed on a
recognized market these can be freely transferred through its members. The
trading operations are carried for a fixed number of hour in a trading hall
called trading ring. The stock exchange provides necessary information to the
investor. The SEBI has issued various guideline to regulate and control the
operations of secondary markets there are different type of secondary markets
operating in the country.
2. Kerb Market
This is an unofficial market where the transactions are made after
the normal trading hours of the recognized by the central
government under the securities contracts (Regulation) Act 1956.
section of this act states that no person, expect with the
permission of the central government, shell organize or assist in,
organizing or be a member of the stock exchange (other than
recognized stock exchange) for the purpose of assisting in,
entering into or performing any contract in securities. Under
section 23 of the securities contracts (Regulation) Act 1956. any
person who violates the provision of selection 19 shall be
punishable with imprisonment for a team, which may extend to
one year, or with fine or both.
Following powers have ban given to SEBI with the enactment of SEBI with
enactment of SEBI Act 1992:
SEBI, as a regulatory and development agency has wide and varied powers
SEBI’s efforts so far includes measures for efficiency, reforms and
transparency in primary and secondary markets, regulation of mutual funds
and market intermediaries. A lot of investor protection guidelines have
also been framed and implemented. SEBI’s aforesaid powers and functions
are not exhaustive in nature.
Industry Representation
Since the objective of any index is to be a proxy for the market it
becomes imperative that the board industry sectors are faithfully represented
in the index too.
Though this seems like an easy task, in practice it is very difficult to
achieve due to a number of issues, not least of them being the basic method of
industry classification.
Market Capitalization
Another objective that most index providers try to achieve it, to ensure
coverage of some minimum level of the capitalization of the entire market.
As a result within every industry the largest market capitalization stock
tend to select themselves.
However, it is quite a balancing act to achieve the same minimum level
for every industry.
KIND OF BROKERS
There are six kinds of brokers. In other words we can say that the
brokers function on the Internet trading are of six types. When brokers works
differently then they called by different names. We will discuss these one by
one.
Commission Broker
Near about all the brokers buy and sell securities for earning a
commission, from investors point of view he is the most important person and
his responsibility is to buy and sell securities of his customers. It means that
he acts as an agent of investor and earns commission for his services rendered.
The broker is also an independent dealer in securities. He purchases and sells
securities in his own name but he is not allowed to deal with non-member.
Jobber
He is a professional speculator who works for a profit called ‘turn’ he
makes a Continuous auction in the market in the stock in which he is
specialized. He trades in the market even for small differences in the prices
and helps to maintain liquidity in the stock exchange.
Floor Broker
The floor broker buys and sells shares for the other broker on the floor
of the exchange. He is an individual member owes his set and receives his
own commission on the orders he execute.
Budliwala
He is the person who finance or provide credit facilities to the market,
for this service he charges a fee called contango or backwardation charges.
The budliwala gives a fully Secured loan for period of 2 to 3 weeks.
Arbitrageur
A person who is specialist in dealing with securities in different stock
exchange centers at the same time. He makes a profit by the difference in the
price prevailing in different centers of the market activity. For example the
rate of certain scrip is higher in some Stock Exchange than other. In this case
the broker will buy the scrip from the marked lower price and will sell the
scrip in the market at higher price. The profit of the Arbitrageur depends on
the ability to get prices from the different centers before trading in other Stock
Exchanges.
TRADING
The Exchange, which had an open outcry trading system, had switched
over to a fully automation computerized mode of trading known as BOLT
(BSE on line Trading) System. Through the BO System the members now
enter orders from Trader work Stations (T W Ss) installed in their office
instead of assembling in the trading ring.
The “C” group can also be used by investors for selling up to 500
shares in physical form in respect of scrips of companies where trades are to
be compulsory settled by all investors in demat mode. This scheme of selling
physical shares in compulsory demat scrips is called as Exit Route Scheme.
DELEIVERY TO BE RECEIVED
A statement is prepared which includes name of all those brokers and
scrips, which are to be received during same clearing.
DELIVERIES TO BE MADE
This statement includes the names of all those brokers and scrips for
which a broker is liable to make deliveries. This is simply the abstract form of
the delivery orders which a broker receive for his convenience.
Those two statements are meant for personal use of the brokers in these,
two the standers rate are mentioned.
MONDAY
Routine work is done and Friday errors are rectified .This day cheque
received on Saturday is logged into bank. He errors which we came to know
regarding the 1 form are supplied to the brokers . Same day those are rectified
and given bank. These corrected errors of 1 form are corrected in the copy of
clearing house and then entries are made.
TUESDAY
This day along with the daily work, the daily sauda statement of 2nd
clearing is prepared after the rectification of Monday’s errors.
THURSDAY
Routine work will be done, as the errors of Wednesday will be
rectified regarding the first clearing, all the broker. Four lists prepare on
Wednesday will distribute among the broker.
Seller broker on the basis of the basis of this document will
deposit in the documents with clearing house i.e.
1. SECURITY CERTIFICATE
2. TRANSFER DEED
3. SELLER TICKET (along with carbon copy)
FRIDAY
This day is called seller ticket exchange day, today trading takes place
up to 1.30 p.m. after the trading, seller tickets along with three copies of
delivery order. Buying seep one copy of delivery order and return the left two
copies of delivery order duty stamped to seller broker.
Seller broker deposits one copy of those two copies of delivery order to
clearing house. All this is done to inform the buyer that scrips have been
deposited to the clearing house and he can collect from them.
After the completion of the exchange on the basis of the deposited
delivery order clearing house would correct their office copy of delivery
order. Then with the help of that corrected entries are made to know the
pending position.
SATURDAY
On Saturday, buyer who have collected or received the seller tickets
and delivery order will deposit the cheques (amount calculated by themselves
along with the 1st and 2nd form)
1ST Form:-
Buyer’s brokers quote in it the number of seller’s tickets (given by the
clearing house), scrip’s name and brokers name regarding all the seller they
receive.
So three instruments called cheques 1st form 2nd form is submitted. On
the basis of 2nd form sorting takes place for all scrips according to each broker.
Regarding the 1st form the entries are made and errors are found out the
same day. This Day FINAL BALANCE SHEET of comprised settlement is
also printed which shows the Net positions of each brokers after the
deliveries.
After this clearing the seller member could not affect the delivers, the
buyer Members have an option to give auction notice against the defaulter
member. The buyer Member has not given the auction; the cut off rate will be
applied that is closing rate of Floor trading day after the clearing example, if
clearing day is Saturday the cut off rate will be application on Monday.
NECESSITY OF LISTING
It is not obligatory for a company to enlist its share or other securities
but it becomes mandatory in the following circumstances
8. Underwriting agreement
Undertaking in India is obligatory for any public issue.
Underwriting arrangement made by the company with the public
finance institute banker, active member of the stock exchange
should be stated in the prospectus along with the amount agree to
be under written.
The listed has to be granted within 10 weeks from the date
of closing of subscription list. The stock exchange on receipt of
application complete in all respect grants listing to the securities
of the company and acknowledge the receipts of letter on its
letter head intimating to applicant company that the share or
debenture bearing distinctive number from to have been listing
for trading on stock exchange.
The stock exchange also sends the notice of intimation to
all recognized stock exchange in India. The stock exchange
should not take more than three working days for admission of
securities to deal on the exchange once the listing application is
complete in all respect. Once the listing is complete, the
company has to pay the annual listing for in advance.
ADVANTAGES OF LISTING
Listing of securities on the stock exchange is advantage to the
company as well as to the investor as will be seen here under.
To the company
The companies enjoys concession s under direct tax laws as companies
are known as companies in which public are substantially interested resulting
in lower rate of income taxes of income tax payable by them
The company gain national and international importance by its shares
volume quoted on stock exchange
Financial institutions /Banker extend term loan facilities in the form of
rupee and foreign currency loan
It helps the company to mobilize resources from the shareholders
through ‘right issue’ for programmed of expansion and e modernization
without depending on the financial institutions in line with the government
policies
It ensures wide distribution of share holding thus avoiding the fear of
easy take over of organization by others
To the investors
Since the securities are officially traded liquidity of investment by the
investor is well ensure.
Right entitlement in respect of further issue can be deposed of in the
market.
Listing securities are well preferred by banker for extending loan
facilities.
Since securities are quoted there is no secrecy of price realization of
securities sold by investors.
The rules of stock exchange protect the interest of investor in respect of
their holdings.
DISADVANTAGE OF LISTING
Once the shares are listed the company subjects themselves to various
regulatory measures of stock exchange and SEBI. They have to disclose vital
information to the Stock Exchange.
The company has to send notice for annual general meeting to a large
number of shareholders, resulting in expenditure.
WHAT IS DEMATERIALIZATION
Dematerialization in short called as demat is the process by which an investor
can get physical certificates converted into electronic form maintained in an
account with the depository participant .The investor can dematerialize only
those share certificates that are already registered in their name and belong to
the list of securities admitted for dematerialization at the depositories.
DEPOSITORY
The organization responsible to maintain investors securities in the electronic
form is called the depository. In other words, a depository can therefore be
conceived of as a bank for securities. In India there are two such organization
viz. NSDL and CDSL. The depository concept is similar to the banking
system with the exception that the banks handle funds whereas a depository
handles securities of the investors. An investor wishing to utilize the services
offered by a depository has to open an account with the depository through a
depository participant.
Depository participant
The market intermediary through whom the depository services can be
availed by the investor is called the depository participant (DP). As per
SEBI regulations ,DP could be organizations involved in the business of
providing a financial services like banks, brokers, custodians and financial
institutions. This system of using the existing distribution channel (mainly
constituting DPs ) helps the depository to reach a wide cross section of
investors spread across a large, geographical area at the minimum cost. The
admission of the DPs involves detailed evaluation by the depository of their
capability to meet with the strict service standards and a further evaluation
and approval from SEBI. Realizing the potential, all the custodians in India
and a number of banks, financial institutions and major brokers have already
jointed as DPs to provide services in a number of cities.
BENEFITS OF DEMAT:
RBI has also reduced the minimum margin to 25% for loans against
dematerialized securities as against 50% for loams against physical
securities.
& transaction within the group since adjustment within the group since delivery
is through the single instrument,
buy/sale adjustments need
registration, instantaneous & costs less
movement of paper.
( no stamp duty )
SELLING
IN PHYSICAL FORM IN DEMAT FORM
Higher Brokerage Lower brokerage. NSE brokers
charge half the brokerage on electric
trades compared to physical.
No transaction cost except the cost Transaction charge very from nil to
of personnel handling the sale. 10 basis points. Serving in
brokerage are more than these costs.
Transaction only in market lots. No market lot concepts.
Jumbo lots need to be split into No need of split.
market lots for selling.
Off market transaction are costly Facility for off market transaction,
and risky. especially within the group.
BUYING
1 SHARE CATAGERY
AFTER
HAIRCUT FUNDING Client
B.HAIRCUT value VALUE DIEFFERENCE 75% 25%
100 A 100 0 75 25 100
100 B 85 15 63.75 21.25 87
100 C 75 25 56.25 18.75 75
100 D 60 40 45 15 100
100 E 1 99 0.75 0.25 1
FUNDING FACILITY:-
1.T+5
2.RFL
3.MTF
1. T+5:-
If none of the action is taken then the stock of the client is automatically
cleared so as to clear the debit balance.
There is no time limit for credit in the account, credit is provided till the
client demands. This account demands for a Power of Attorney from the client.
MTF provides two times funding to the account holder. This type of funding is
provided only on 700 scripts. This restriction is laid by NSE and BSE.
If the client works on scripts other than these 700 scripts then a normal credit of
T+5 is provided.
FINANCIAL ASPECT OF RELIGARE:-
Religare Enterprises was offering 75.7 lakh shares in the price band of Rs160-185 to
raise Rs121-140 crore. Offer proceeds will be deployed mainly in funding the
lending and retail finance businesses and in expanding the branch network.
Financial Ratios
Religare Enterprises Ltd
Industry: Finance BSE & Code: 532915
Investments NSE Code: RELIGARE
House: Parvinder Singh
Rs. In Cr.
• It is the AMC that employs fund managers and analysts and other
personnel.
• It is the AMC that handles all operational matters of a mutual fund
– from launching schemes to managing them to interacting with the
investors.
• The people in the AMC who should matter the most to the investors
are those who take investment decisions
Basis principles
open/closed-ended schemes
• One can invest in them any time and also withdraw at any time.
• This ease of entry and exit makes it a popular choice among both
mutual funds and investors.
•
• Closed-end schemes, on the other hand, are of fixed tenure, which
is stated at the time of their birth itself.
•
• Such schemes invite subscriptions only once during their lifetime, at
the time of launch.
• Further you can sell your units in the market.
•
• Most closed ended schemes are listed on the stock exchanges.
•
• But it is unlikely that one will realize a fair price.
•
Units
•
• NET ASSEST VALUE (NAV)
•
• The investor is allotted units on the basis of the scientific pricing
mechanism.
• This price, measure per unit, is called the net asset value (NAV) of
the unit.
• The net assets divided by the no. of units gives the NAV.
LOAD
• One pays ‘entry load’ at the time of buying and ‘exit load’ at the
time of selling.
From the very start Stock Market has been an area of interest for the mass, the
investors and for the analyst .It has been a source of earning and profit for large
while some have also experienced its sour taste.
Stock Market has shown various colours to the investors all over the world and has
drawn the attention of many people. It has been one of the reasons for inflation. But
this inflation has not been a loner; it is also backed by increased in purchasing
power and disposable income.
The investors in the stock market have increased and so has competition. A rise in
the number of investors has drawn the attention of the brokerage houses and has
lead to rise in competition and so has increased the number of brokerage houses.
A brokerage house is one with help the investors invest their funds and gain profit
and in return charge brokerage and interest for the funds provided by them. A
brokerage house also provides facilities like account opening, transfer of shares,
dematerialization of shares, provides funds for the trading and so on. Different
companies have different policies for providing funds. Few provide 2 Times of your
investment while some up to 10 Time.
Every brokerage house has a survey team that helps the dealers and the team
suggests investment and guides them in investing their funds appropriately and gain
profit. The research team provides suggestions to the dealers and the dealers on the
basis of these investment tips help investment of funds.
All the brokerage houses have tie up with different banks to facilitate deposit and
withdrawal of fund. There exist a large number of brokerage houses and offer
different products and plans.
OBJECTIVE
SCOPE:-
• The research consists of study of products of various brokerage houses in the
city of Jaipur.
• A detail analysis of the brokerage houses, their products, their services.
• To conduct a customer survey so as to define the various needs and
requirement of investors with the objective to facilitate them with the facilities and
services they expect.
PROJECT REVIEW:-
The main objective is to recognize the area of improvement and define the strength
and opportunity for Religare so that the opportunity may be enchased and the
company fights back the competition.
Customer survey also forms a major part of the project. As investor is the point
around which the story of these houses revolves therefore their view and opinion
forms a major part of the study.
Survey will be conducted regarding their view about the stock market, their
experience in the stock market, where they prefer to invest and about their
knowledge regarding products and facilities offered by other houses, reasons for
their preference for a particular company over others, etc.
PROPOSED METHODOLOGY
The methodology for the project is to collect the details from various brokerage
houses, essentially covering major competitors and rivals and then compare it with
the plans and policies of RELIGARE.
Also the project emphasis the need for client preference and expectation so
customer survey will be conducted on few of present client of Religare and rest of
the data from general public interested in stock market.
PROCEDURE:-
The procedure to be followed is a simple four-step plan, which is as followed: -
STEP 1:-
STEP 2:-
After studying the working of a brokerage house and various products of Religare,
a list of various houses to be visited was prepared and then the data collecting
procedure was started by personally visiting these 16 houses as a customer and
meeting the RM.
STEP 3:-
STEP 4:-
Lastly, all the data is to be reconciled and the result is to be drawn, preparing all the
report and the presentation, it is to be submitted to the company and faculty guide.
ABOUT THE PROJECT:
The crux of the project is to understand various products and services offered by
Religare Securities Ltd and the same of its competitors.
• INDIA INFOLINE
• INDIA BULLS
• ANGEL BROKING
• KOTAK
• ANAND RATHI
• MOTILAL OSWAL
• UNICON
• IL & FS INVESTMENTS
• LKP
• GUINESS
• UTI
• MANGALKESHAV
• HEM
• SYSTEMATICS
• HSCIL
• RELIANCE-MONEY
• SHAREKHAN
After collecting all the data a comparative excel sheet is prepared regarding the
various schemes, services and products of the companies.
Also customer survey is done to provide the services according to the demand.
INTERIM FUNDING:-
• Market survey of different brokerage houses tells that although there
exists a tough competition in the market yet the market in untapped.
• Investors are basically looking for better and easy facilities and hence
it is simpler to help them switch over to other companies.
• The market and investors are govern by local brokers who are ready
to provide credit on Zero balance but still there are certain pitfalls
relating to the local brokers
LIMITATIONS OF STUDY
The limitations of the study are the following:
1) Data Constraint:
• The project relies on the data provided by other brokerage houses
where they reveal the positive aspect of their plans and policies but
the loopholes remain uncovered.
• The primary data is based on the data provided by the client and the
prospective client where they may avoid providing their exact view.
2) Time Constraint:
• The number of other brokerage houses is very large so it is not
possible to cover all the brokerage houses to evaluate actual
competition. Thus the project is limited to “16” brokerage houses
excluding “RELIGARE”.
3) Place Constraint:
• The data is limited to the brokerage house existing in Jaipur and the
products offered by them in Jaipur, where the product may differ in
different cities.
TARGET/TASKS
• Convince people to open DEMAT accounts inspire them to trade with our
company.
LIMITATIONS
2. Market is so much volatile so investors are not interested to invest in the share
market
6. Lack of time.
7. Cost constraint.
………………………………………………………………………………………………
………………………………………………………………………………………………
vi) What are the reasons for operating with the stated company?
……………………………………………………………………………………………....
ix) What is the margin allowed and what are the services that you expect?
………………………………………………………………………………………………
x) Is there any difference in the services provided by local broker and a corporate
body? If yes then please specify?
………………………………………………………………………………………………
]
xi) Have you switched from one firm to another? If yes then reasons and which
company have you switched to?
……………………………………………………………………………………………..
xii) What are the different attributes that the client looks forward for a brokerage
house?
……………………………………………………………………………………………..
xiii) What were the areas where the MOST could not meet the client’s expectation
level?
Attributes Ranks
a) Brokerage fees
b) Services
d) Complaints handling
e) Products Basket
Remarks: -
…………………………………………………………………………………………….
Thank you
CONCLUSION