Title : Global Program Coordinator - (Exam Proctoring)

Location : EMEA Region ( Remote)

Job Details :

• Remote Proctor responsibilities for Blueprint Certification – Virtual Testing Events

• The ability to facilitate enrollments, registration, and administer exams
• The ability to troubleshoot and triage when needed to provide a white glove customer service
• The ability to create an inviting, warm and flexible customer centric testing environment
• The ability to collaborate with a large teams and internal and external candidates within
multiple programs and program offerings
• Being able to properly assess escalations and follow the structured escalation path and follow
up process with and for candidates
• Being able to pivot when needed in the time of business changes as well as global changes /
volume roll out by program offerings
• Weekly status updates are required to help with capacity planning and volume distributions
between remote proctors
• Time management, enthusiasm, organization, and initiative will be core foundational skills
that will be highly leveraged in providing the white glove customer experience
• Strong communication skills