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MCQ 231 SYBCOM Business-Communication
MCQ 231 SYBCOM Business-Communication
45
Subject- Business Communication Sem- IV , 2019 pattern Sub.code- 231 Class: S.Y.Bcom
Sol:
A:) True
B:) False
Correct: A
Q:2) Examples of the objectives of business reports in large businesses might include
Sol:
A:) Presenting an analysis to management on a specific issue or incident or on the on-going state of
affairs of the business.
C:) Providing product or service information to stakeholders such as customers and employees.
Correct: D
IV. Reports work best for judging the performances of different departments in an organization.
Sol:
D:) None
Correct: A
Q:4) The primary objective of a report is to provide a basis for decision and action. The secondary
objective of a report which must be achieved in order that the primary objective is achieved is normally
Sol:
A:) To inform
B:) To record
C:) To recommend
Correct: D
Sol:
I. Reader
II. Writer
III. Objective
IV. Subject
V. Structure
Sol:
D:) None
Correct: A
Sol:
B:) Send a written report then follow it up with a meeting to discuss the report.
Correct: D
Sol:
Correct: D
Sol:
B:) Denotes communication within one’s self that necessarily involves the processes of thinking and
feeling
C:) Is a process in which individuals connect with themselves either consciously or subconsciously
Correct: A
Sol:
B:) Denotes communication within one’s self that necessarily involves the processes of thinking and
feeling
C:) Is a process in which individuals connect with themselves either consciously or subconsciously
Correct: D
Q:10) Intrapersonal communication includes conversations continually going on in our own minds.
Such internal conversations can be for the purpose of clarifying thoughts or analysing a situation,
reflecting upon or appreciating something. Mastering the skills of intrapersonal communication lays
the foundation of successful socialization.
Sol:
Correct: A
Sol:
A:) Self-concept
B:) Perception
C:) Expectations
Correct: D
Q:12) Self-concept –
Sol:
A:) Provides the basis for intrapersonal communication, because it governs how a person perceives
D:) None
Correct: C
Q:13) Self-concept which can also be referred to as self-awareness comprises of which of the following
factors?
Sol:
A:) Beliefs: are either descriptive or prescriptive, they represent basic personal attitudes and
B:) Values: are deep-rooted morals, standards and ideals, which are consistent with beliefs about good
C:) Attitudes: are learned predispositions and tendencies towards or against the subject matter, ideals
Correct: D
Sol:
A:) Real self: what do you think of yourself when you are being honest.
B:) Ideal self: – who you would like to be or think you should be.
C:) Public self: – the one you would like others to know.
Correct: D
Sol:
A:) These are prepared on one’s own initiative without someone else’s demanD:) These are detailed
reports with enough of discussion dedicated to the background of the subject with careful
expression of the purpose.
B:) A report prepared and presented according to the form and procedure laid down by law is called a
statutory report. For e.g.: Audit report.
C:) are prepared and submitted at regular, prescribed intervals. They may be submitted annually,
semi-annually, quarterly, monthly, fortnightly, weekly or even daily. They are organised in a
standard predefined way.
D:) It analyses the facts, draws conclusions and makes recommendations. These reports are generally
organised around logical arguments and conclusions.
Correct: A
Sol:
A:) These are prepared on one’s own initiative without someone else’s demanD:) These are detailed
reports with enough of discussion dedicated to the background of the subject with careful expression
of the purpose.
B:) A report prepared and presented according to the form and procedure laid down by law is called a
statutory report. For e.g.: Audit report.
C:) are prepared and submitted at regular, prescribed intervals. They may be submitted annually,
semi-annually, quarterly, monthly, fortnightly, weekly or even daily. They are organised in a standard
predefined way.
D:) It analyses the facts, draws conclusions and makes recommendations. These reports are generally
organised around logical arguments and conclusions.
Correct: B
Sol:
A:) These are prepared on one’s own initiative without someone else’s demanD:) These are detailed
reports with enough of discussion dedicated to the background of the subject with careful expression
of the purpose.
B:) A report prepared and presented according to the form and procedure laid down by law is called a
statutory report. For e.g.: Audit report.
C:) are prepared and submitted at regular, prescribed intervals. They may be submitted annually,
semi-annually, quarterly, monthly, fortnightly, weekly or even daily. They are organised in a standard
predefined way.
D:) It analyses the facts, draws conclusions and makes recommendations. These reports are generally
organised around logical arguments and conclusions.
Correct: C
Sol:
A:) These are prepared on one’s own initiative without someone else’s demanD:) These are detailed
reports with enough of discussion dedicated to the background of the subject with careful expression
of the purpose.
B:) A report prepared and presented according to the form and procedure laid down by law is called a
statutory report. For e.g.: Audit report.
C:) are prepared and submitted at regular, prescribed intervals. They may be submitted annually,
semi-annually, quarterly, monthly, fortnightly, weekly or even daily. They are organised in a standard
predefined way.
D:) It analyses the facts, draws conclusions and makes recommendations. These reports are generally
organised around logical arguments and conclusions.
Correct: D
Q:19) Writing a report is an involved process. It requires information to be collected and research
performed. Data needs collating, organising and then using to argue logically and reach conclusions or
recommendations.
Sol:
Correct: B
Sol:
B:) Write a first (rough) draft, Editorial, revision and writing a final draft, Checking the final draft
D:) None
Correct: C
Sol:
D:) None
Correct: C
Sol:
Correct: D
Q:23) Methods of Generating ideas and collecting information for report writing might include:
Sol:
A:) Brainstorming
Correct: D
Q:24) There are many sources that can be used for researching the report. These include:
Sol:
Correct: D
Q:25) Never assume the reader knows the links between the groups and how the information flows –
your report must explain them to clearly build the full picture. The way to do this is:
Sol:
A:) Construct a pyramid of thoughts where each level from the bottom upwards summarises the
groups below.
B:) When you present the information to the reader (i.e. write the report) you present it in a top-
downwards fashion starting with the key point then explaining each sub-level of back- up.
D:) None
Correct: C
Q:26) Having formulated the groups, you need to identify an appropriate ordering for presentation in
the report. This could be based on:
Sol:
B:) Spatial – order the groups as you would visualise them being created into a diagram of chart
C:) Chronological – order the groups in order of time in which they occur – e.g. steps in a process
D:) Impact Your report should have an impact on the reader. culminating in the conclusion or
recommendation
Correct: E
Q:27) You could use either the top-down or bottom-up approach to ordering your report.
Sol:
A:) True
B:) False
Correct: A
Sol:
Correct: D
Sol:
B:) Demonstrate the reasons for the facts then summarise them
C:) Include a conclusion based on the facts you have just summarized
Correct: D
Q:30) In practice the method preferred by managers and clients is by far the _________ approach.
Sol:
A:) Top-down
B:) Bottom-down
D:) None
Correct: A
Q:31) The main key issues relating to business reports to address include:
III. Cost effectiveness – Reports are not judged by length but rather by effectiveness.
IV. Clarity – Follow the usual rules of effective clear business writing
V. Timeliness – The report must be available to the reader when they need it.
Sol:
D:) None
Correct: A
Q:32) The “Best approach” to write the first draft of the report would be:
Sol:
C:) Write the sections in the order they appear in the report.
Correct: D
Q:33) The title page is there to attract the reader to the report and assist them in finding the report at
a later date. You would typically include:
I. Title (and any sub-titles) – this should distinguish the report and ensure it is easily identifiable from
others
V. Degree of confidentiality
VI. Date
Sol:
D:) None
Correct: A
Q:34) A table of contents is a list of all the sections that are included in the report (in the same order in
which they appear) plus relevant page numbers.
Sol:
A:) False
B:) True
Correct: B
Q:35) The benefit of including an executive summary is that for senior people with little time it is the
one section they will read. Therefore, a succinct, clear and well written executive summary should
always reach the reader. The executive summary should include:
Sol:
Correct: E
Q:36) The conclusions and recommendations must follow logically from the rest of the report. When
writing the conclusions and recommendations section, consider:
Sol:
A:) Do the conclusions and recommendations follow logically from the rest of the report?
B:) Check the conclusions and recommendations against the original objective of the report.
C:) Make sure you have answered the reader’s key question.
Correct: E
Q:37) The “appendices” should include detailed information that the reader can essentially do without
in order to make sense of the main body of the report. Appendices should be:
Sol:
C:) Referred to somewhere in the body of the text i.e. there must be a link.
Correct: E
Q:38) Request for proposal (RFP) – An RFP is a formal document that describes a project, or need for
service, and invites prospective bidders to propose solutions.
Sol:
Correct: A
II. Method of formal submission of the proposal e.g. in a prescribed form to be delivered by hand or by
registered post.
IV. Terms relating to payments, such as advances, stage (interim) payments and any other special
terms and conditions.
Sol:
D:) None
Correct: A
Q:40) A proposal is either written in response to a Request for proposal (RFP), or alternatively used as
to promote an idea to a relevant stakeholder.
II. problem or need for the proposal is understood and defined clearly
III. suggested solution offered in the proposal is workable and in the best interests of the recipient
VI. proposal contains a time schedule including the milestones and any checklists of the projects
VII. contains a list of the costs and resources involved in completion of the project.
Sol:
D:) None
Correct: C
Sol:
A:) Outlines the progress of the tasks in a project, including work completed, work remaining, costs
incurred, remaining cost to complete the project and schedule of original and anticipated time for
completion of the project.
B:) Documents the quality of an employee’s work performance for a particular period with
identification of the individual’s strengths and weaknesses, training and development needs and career
planning.
C:) A feasibility report examines the viability of the proposed undertaking from its technical,
commercial and economic standpoints.
D:) Report that provides data of actual sales of various products classified by their quantities,
territories, sales teams and distributors for a specific period
Correct: A
Sol:
A:) Outlines the progress of the tasks in a project, including work completed, work remaining, costs
incurred, remaining cost to complete the project and schedule of original and anticipated time for
completion of the project.
B:) Documents the quality of an employee’s work performance for a particular period with
identification of the individual’s strengths and weaknesses, training and development needs and career
planning.
C:) A feasibility report examines the viability of the proposed undertaking from its technical,
commercial and economic standpoints.
D:) Report that provides data of actual sales of various products classified by their quantities,
territories, sales teams and distributors for a specific period
Correct: B
Sol:
A:) Outlines the progress of the tasks in a project, including work completed, work remaining, costs
incurred, remaining cost to complete the project and schedule of original and anticipated time for
completion of the project.
B:) Documents the quality of an employee’s work performance for a particular period with
identification of the individual’s strengths and weaknesses, training and development needs and career
planning.
C:) A feasibility report examines the viability of the proposed undertaking from its technical,
commercial and economic standpoints.
D:) Report that provides data of actual sales of various products classified by their quantities,
territories, sales teams and distributors for a specific period
Correct: C
Sol:
A:) Outlines the progress of the tasks in a project, including work completed, work remaining, costs
incurred, remaining cost to complete the project and schedule of original and anticipated time for
completion of the project.
B:) Documents the quality of an employee’s work performance for a particular period with
identification of the individual’s strengths and weaknesses, training and development needs and career
planning.
C:) A feasibility report examines the viability of the proposed undertaking from its technical,
commercial and economic standpoints.
D:) Report that provides data of actual sales of various products classified by their quantities,
territories, sales teams and distributors for a specific period
Correct: D
Sol:
B:) Might include information on sales and purchases, employee information and inventory.
D:) None
Correct: C
Sol:
Correct: E
Sol:
A:) Non-verbal communication refers to the process of communication that facilitates sending and
receiving silent and wordless cues between people.
B:) Non-verbal communications convey a message from or about the person giving them.
D:) None
Correct: C
Q:47) Non-verbal communication is an effective business communication tool as it can be used to give
a message when used effectively. Examples, include:
Sol:
A:) Creating a particular impression – smile, firm handshake, punctuality, smart dress.
B:) Reinforcing spoken message indicating seriousness, interest and engagement – e.g. an emphatic
gesture, sparkling eyes, disapproving frown.
Correct: D
Sol:
II. Non-verbal communication takes place at every level and in all age groups.
III. Verbal communication has restrictions in terms of reach whereas non-verbal communication has no
such boundaries.
Sol:
C:) (III)
D:) None
Correct: A
Sol:
Correct: D
Q:50) A person to have quality communication skills must possess the knowledge of non-verbal
communication. Non-verbal communication helps us communicate the feelings and emotions behind
the words spoken.
Sol:
Correct: A
Sol:
Correct: D
Sol:
Correct: A
Sol:
A:) True
B:) False
Correct: A
Sol:
A:) True
B:) False
Correct: A
Sol:
A:) TCP
B:) BSNL
C:) IP
D:) HTTP
Correct: B
Sol:
A:) E-mail
B:) Telephone
C:) Fax
D:) Letter
Correct: A
Sol:
Correct: B
Sol:
Correct: B
Sol:
A:) Hotmail
B:) Rediff
C:) WhatsApp
D:) Yahoo
Correct: C
Sol:
C:) Smileys
D:) Re-reading
Correct: A
Sol:
A:) Version
B:) Ad-on
C:) Tutorial
D:) Patch
Correct: D
Sol:
A:) ARPA
B:) NSF
C:) NSA
Correct: A
Sol:
A:) name@website@info
B:) name@website.info
C:) www.nameofebsite.com
D:) name.website.com
Correct: B
Sol:
Correct: C
Sol:
Correct: A
Q:16) The process of transferring files from a computer on the Internet to your computer is called
Sol:
A:) Uploading
B:) Forwarding
C:) FTP
D:) Downloading
Correct: D
Sol:
Correct: B
Sol:
D:) Bookmark
Correct: C
Sol:
A:) Bing
B:) Google
C:) Yahoo
D:) Windows
Correct: D
Sol:
A:) configuration
B:) accessibility
C:) authentication
D:) logging in
Correct: C
Sol:
Correct: A
Sol:
Correct: C
Sol:
Correct: A
Sol:
Correct: D
Sol:
A:) Microsoft
B:) ARPANET
Correct: B
Sol:
B:) ARPANET
Correct: A
Sol:
A:) NIT
B:) NAT
C:) NET
D:) NFT
Correct: C
Sol:
A:) Internet
C:) Data
Correct: A
Sol:
A:) TPPH
B:) HTTP
C:) HPTT
D:) HTPT
Correct: B
Sol:
A:) URL
B:) ULR
C:) RLU
D:) LUR
Correct: A
Sol:
A:) E-mail
B:) Download
C:) Copy
D:) Save
Correct: A
Q:32) Which of the following refers to dangerous programs that can be ‘caught’ by opening E-mail
attachments and downloading software from the internet?
Sol:
A:) Hardware
B:) Utility
C:) Virus
D:) Spam
Correct: C
Sol:
Correct: B
Sol:
A:) HTML
B:) HTTP
C:) FTP
D:) URL
Correct: A
Sol:
C:) Spoof
D:) Spam
Correct: C
Sol:
Correct: B
Sol:
A:) HTML
B:) HTTP
C:) FTP
D:) URL
Correct: A
Sol:
C:) Spoof
D:) Spam
Correct: C
Sol:
A:) be an IBM PC
Correct: D
Sol:
Correct: B
Sol:
A:) True
B:) False
Correct: A
Sol:
C:) Abbreviations
Correct: C
Sol:
A:) True
B:) False
Correct: A
Sol:
Correct: D
Sol:
Correct: B
Sol:
A:) To a tradesman
B:) To a child
C:) To a firm
Correct:
Sol:
Correct: C
Sol:
Correct: C
Sol:
A:) 5 cms
C:) 4 cms
D:) 2 cms
Correct: A
Sol:
Correct: B
Q:11) A letter of application should have the same form as a business letter.
Sol:
A:) True
B:) False
Correct: A
Sol:
Correct: A
Q:13) Which of these letters of application must include a statement of the writer’s age?
Sol:
Correct: B
Sol:
A:) True
B:) False
Correct: B
Sol:
A:) India
B:) France
Correct: C
Sol:
Correct: D
Sol:
A:) Age
C:) Health
D:) Nationality
Correct: B
Q:18) Where is the name and address mentioned in a Job- Description CV?
Sol:
Correct: B
Sol:
C:) Interests
D:) Employment
Correct: B
Sol:
B:) Interests
D:) Date
Correct: C
Q:21) Which of these are the most common type of business letters?
Sol:
Correct: B
Sol:
Correct: B
Sol:
Correct: C
Sol:
A:) True
B:) False
Correct: A
Q:25) Sales related enquiries seek information regarding the business practice of enterprises.
Sol:
A:) True
B:) False
Correct: B
Sol:
Correct: C
Sol:
A:) Schools
B:) Banks
C:) Shops
Correct: B
Sol:
Q:29) Where should the name and address of the firm writing the letter be mentioned in a letter of
enquiry?
Sol:
Correct: B
Q:30) Where should the courteous leave- taking be mentioned on a letter of enquiry?
Sol:
Correct: D
Q:31) Orders for goods are placed on a seller after his quotation is accepted.
Sol:
A:) True
B:) False
Correct: A
Q:31) While placing an order, the quantity of the goods must be stated.
Sol:
A:) True
B:) False
Correct: A
Q:32) Where is the name of the company placing the order mentioned?
Sol:
Correct: B
Q:33) Where is the date mentioned in the letter when an order is placed?
Sol:
Correct: A
Q:34) Which of these should not be mentioned in a letter while placing an order?
Sol:
A:) Date
Correct: C
Sol:
Correct: D
Sol:
Correct: D
Sol:
Correct: C
Sol:
Correct: B
Sol:
Correct: B
Sol:
A:) enquiry
B:) application
C:) complaint
D:) invitation
Correct: C
Q:41) If the letter of complaint is in order, it must be assessed whether the money can be refunded or
not.
Sol:
A:) True
B:) False
Correct: A
Q:42) If the letter of complaint is in order, it must be assessed whether substitute items can be
supplied or not.
Sol:
A:) True
B:) False
Correct: A
Q:43) Where is the name of the company writing the letter of adjustment mentioned?
Sol:
Correct: B
Sol:
A:) With the name of the company which placed the complaint
Correct: B
Q:45) Where is the name and address of the company that complained mentioned?
Sol:
Correct: C
Sol:
Correct: D
Q:47) If the letter of complaint is in order, which of these need not be assessed?
Sol:
C:) If the damage of the goods was the fault of the owner
Correct: C
Sol:
A:) grace
B:) disgrace
C:) disapproval
D:) clumsiness
Correct: A
Sol:
A:) excuses
B:) lies
C:) facts
D:) fakeness
Correct: C
Sol:
A:) True
B:) False
Correct: A
Sol:
A:) instruction
B:) persuasion
C:) prevention
D:) advice
Correct: B
Sol:
A:) Teachers
B:) Governments
D:) Builders
Correct: B
D:) Sidebar
Correct: B
Q:5) These are similar to posts, but are for "static" content which you won't change often...
Sol:
A:) Text
B:) Menu
C:) Pages
D:) Widget
Correct: C
Q:6) These allow readers to reply to what you write, leave links, and create a general discussion__
Sol:
A:) Comments
B:) Screenshots
C:) Podcasts
D:) Pages
Correct: A
Q:7) The back-end of your blog where you make changes (not seen by the publiC:) is called...
Sol:
A:) Boardroom
B:) Sidebar
C:) Login
D:) Dashboard
Correct: D
Q:8) These are the blocks that make up sidebars (e.g. subscribe by email, links, calendars, etc.)
Sol:
A:) Widgets
B:) Plugins
C:) Search
D:) Categories
Correct: A
Q:9) What information should you not include in your blog posts or comments?
Sol:
A:) Your passwords
B:) Your phone number
C:) Your address
D:) All of the above
Correct: D
Q:10) What does URL stand for
Sol:
A:) Unicorns Rest Lazily
B:) Umbrellas Read Lots
C:) Uniform Resource Locator
D:) Underneath Remaining Logs
Correct: C
Q:11) What features would you not include in a quality comment?
Sol:
A:) Correct spelling, punctuation, spacing, and grammar
B:) A question and/or compliment
C:) Personal information about yourself or others
D:) Information relevant to the post
Correct: C
Q:12) Clickable content in a page/posts that takes the reader to another page or site is called...
Sol:
A:) A link/hyperlink
B:) A menu
C:) An image
D:) A widget
Correct: A
Q:13) If you want to add an image to a post, what sort of image should you use?
Sol:
A:) A Creative Commons image or your own image
B:) Any image you find in a Google search
C:) An image copied from another blog
D:) An image you saved from Instagram or Snapchat
Correct: A
Q:14) A photo, graphic, or image that represents you across blogs is called...
Sol:
A:) A logo
B:) An avatar
C:) An Alicorn
D:) A bio
Correct: B
Q:15) What are the benefits of blogging?
Sol:
A:) It offers an authentic audience and purpose for your work
B:) You can learn about digital citizenship
C:) You can make global connections
D:) All of the above and more
Correct: D
Q:16) Social letters include ______ letters
Sol:
A:) friendly
B:) business
C:) formal
D:) order
Correct: A
Q:17) Which of these is not a type of letter?
Sol:
A:) Friendly
B:) Business
C:) Application
D:) Musical
Correct: D
Q:18) Which of these is not a part of a letter?
Sol:
A:) Date
B:) Greeting
C:) Photo
D:) Signature
Correct: C
Q:19) The writer’s address is placed at the top left corner.
Sol:
A:) True
B:) False
Correct: B
Q:20) The salutation is placed at the extreme left hand of the first page.
Sol:
A:) True
B:) False
Correct: A
Q:41) When is it appropriate to use the 'Reply to All' button when replying to an e-mail message?
A:) Any time the original e-mail is sent to multiple people
B:) When everyone who received the original message needs to know your reply
C:) So that everyone who receives the message knows that you sent a reply
Correct: B
Q:42) Why should I use the BCc field?
A:) So I can send copies of business e-mail to my coworkers without my boss knowing.
B:) To keep my e-mail looking clean.
C:) To respect my contact's privacy.
D:) So I can send copies to anyone I want.
Correct: C
Q:43) Very important emails should be marked as high priority when
Sol:
A:) You feel it is high priority
B:) It seems like it could be high priority
C:) It is urgent
D:) The information is high priority for the recipient
Correct: D
Q:44) What would cause a problem when sending an email.
Sol:
A:) Attaching a large file
B:) Attaching an executable file
C:) Sending with out a subject
Correct: B
Q:45) Which of the following is the place you would check to see any recent messages sent to you?
Sol:
A:) Junk email folder
B:) Inbox
Q:50) Collection of contact e-mail addresses that can be used to send a message to a group.
Sol:
A:) Address book
B:) Distribution list
C:) Supply list
D:) File folder
Correct: B
Q:51) Complicated or detailed email messages should be followed up with
Sol:
A:) Email
B:) High five
C:) Instant Message
D:) Phone Call
Correct: D
Q:52) What does the 'e' in e-mail stand for
Sol:
A:) Egg
B:) Express
C:) Electronic
D:) Elephant
Correct: C
______________________Thank You_____________________________