Email – Adjustment Refusal

From: zahangir.chowdhury44@gmail.com
Date: 18 Dec 2021
To: melinda@gmail.com
CC:
Subject: Regarding the rust roller skates.

Dear Melinda,

We received your email and are sorry for the inconvenience you faced. We always served
our customers the finest product and never received any complaint regard roller-coster rust.

We believe in good service to maintain a relationship with the customer. We received your
complaining about the roller coaster mentioning rust over it. We went through the history
and find this product bought by you four months before. As our organization policy, it
prevents us to replace or refund any product which is bought before more than one month.
We replace any product or fund if we get any complaints from customers. Sometimes
placing ruler coster any dump or dull environment lead to occur rust into a roller coaster
.
As you are potential customers and we never settle less than our customer satisfaction we
can fix the roller coaster by charging 10 dollars as a repair charge. Our delivery man will pick
the roller coaster from you and after fixing it, it will be delivered to you within 24 hours.

Thanks for believing in us. We wish good health for you and your family. Have a good day!

Best Regards,
Zahangir Alam Chowdhury
On behalf of our team
Sports World

EMAIL – Resolving customer conflict

From: zahangir.chowdhury44@gmail.com
Date: 23 Nov 2021
To: hazeldavina@gmail.com
CC:
Subject: Reply to your complaint and fire Ali.

Dear Melinda,

We received your email and are sorry for the inconvenience you faced. We always believe to
give the finest customer satisfaction. The accident held with you on 22 November 2021 is
very shocking and we ask apology as we can not deliver the message to you the right way.

As it was a weekend day and all the employees were office goers we face problem
sometimes to manage the cafe. To maintain a good environment and a healthy place to give
customers a suitable place to read we set some rules for readers that one can not more
than two books. It was mentioned and printed on the wall for customer guidelines. All steps
are taken to make the journey of customers convenient and comfortable. Unfortunately,
you may not go through the instructions. I believe if you knew it the circumstance that
happened to you might not happen.

I know the situation arises you get hurt and the proposal you make is very logical. But I
believe after going through the reason you will change your mind. And we will be glad to
know that we are offering the next 2 weakened free coffee from us for you.
.
Thanks for the mail and suggestions and hope will meet you soon. We wish good health for
you and your family. Have a good day!

Best Regards,
Zahangir Alam Chowdhury
Manager
‘Paper & Cup

Email – Operational Message

From: zahangir.chowdhury44@gmai.com
Date: 18 Dec 2021
To: moonlightresturent@gmail.com
CC:
Subject: Queries for booking the restaurant on 25th December.

Dear Ambrose Stein,

Our company going to arrange a dinner party at your restaurant and we have some queries
before final up it. We want to arrange dinner for 80 people around 8-11 pm. The questions
are as follows:

● Is the hotel available on the mentioned date and time?

● Do you offer any discount for Christmas?
● If you do so what will be the percentage?
● How select the dishes or any preference menu you are offering on date day?
● What will be the cost of each person?
● What is the condition of transport as the party going to end after 11 pm?

I am looking forward to your message and please reply before 23rd December as to manage
and confirm the dinner. Hope a great arrangement will going to held with the collaboration
of us.

Best Regards,
Zahangir Alam Chowdhury
Manager of Operations
Wexo Aps