Job Description

S A L E S O P E R AT I O N S
Role Description:
The prime responsibility of the role holder will be to optimize Sales Operations processes and drive initiatives to
enable business growth. Collecting and evaluating sales information, optimizing data-sets and sales applications,
managing sales administration, overseeing Business Analytics and attainment planning, and Direct Salesforce
enablement will fall under his/ her purview.

Key Responsibilities Areas:

The role holder will be responsible to directly contribute and be measured in the following areas:

• End-to-end Sales Business operations

• Sales Dashboard preparation by liaising with all stakeholders across Delivery, Sales, internal functions
of the organization
• Sales Incentive mapping and target setting, annual sales planning, strategy planning
• Revenue target and forecast tracking on a weekly/ bi-weekly basis for achievements and highlighting
gaps and risks
• Conduct bi-weekly, quarterly, half-yearly and annual business reviews across geographies, accounts,
units, competencies
• Fair understanding of pipeline management, CRMdata analytics, metrics
• Work on key financial reports: P&L, Sales Register, outstanding, unbilled and doubtful debts to
highlight business health
• Understand key metrics and their usage for correct representation of business
• Resolve challenges arising from sales operations through innovative ideas and solutions
• Involve in strategic business planning to articulate the objectives and actions required for improved
outcomes
Qualifications & Experience required:
MBA (Operations/Marketing/International Business) or equivalent

Desired Skills:
• Excellent communication skills, networking, and peer-learning
• Hands-on experience of MS Office; especially MS Excel and Power Point
• Data-driven and a quick learner, having good analytical and numerical skills
• Ability to work with Senior Executives across geographies
• Self-motivated, flexible & resourceful and should have the ability to take challenges head-on and
manage deadlines
• Highly responsive (both over email and phone) to service ad hoc requirements
• Good team player who is able to establish a connect with all stakeholders
• Willing to work in a highly dynamic, team-oriented environment

Career Progression at Tech Mahindra:

Tech Mahindra offers a plethora of opportunities and programs for learning, upskilling and evolving year on year
to boost the career growth of its associates. The Career graph for the role holder will be as follows:

Cluster Head

SMT/MT Manager (Team Lead)

Associate Manager IBU Head (Function Head)

For more information, you may visit us at: www.techmahindra.com

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