e-Support Filename: TP05 108d.

pdf
Date: 07-14-10

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below - REVISED

SUBJECT:
The Counter Memory PCB Used in the Soft Counter Circuit is Now Available for Purchase
Addition of the imageRUNNER 1025/2030/2545/3045/3245
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
imageRUNNER 1023/1023N/1023iF imageRUNNER 4570 Series
imageRUNNER 2016/2020/2016i/2020i imageRUNNER 5000 Series
imageRUNNER 1600/2000/2010F imageRUNNER 5070/5570/6570 Series
imageRUNNER 2200 Series imageRUNNER 7200/8500/105 Series
imageRUNNER 2220N Series imageRUNNER 8070/9070/105+ Series
imageRUNNER 3530 Series imageRUNNER 7086/7095/7105 Series
imageRUNNER 1025/2030/2545/3045/3245

GENERAL:
Previously, Canon U.S.A., Inc. regarded the Counter Memory PCB as a restricted part. As such, the Counter
Memory PCB was only available by contacting the Canon Technical Support Hotline. This publication is to
announce that this component will no longer be restricted for these models and will be open for purchase from
Canon U.S.A., Inc.
The Serial Number PCB's will continue to be restricted. The Serial Number PCB can only be obtained by
contacting the Canon Technical Support Hotline. Refer to the troubleshooting procedures in this publication
for the Serial Number PCB. Previous Technical Publications that covered this topic were: GTI-T151,
Technical FYI iR5000-F005, iR2200-F001, iR8500-F001 and Technical Publication TP03 036.pdf.

DETAILS:
As explained in more detail in these previous publications, the Counter Memory, Serial Number and Main
Controller PCBs work as a set and are considered the “Soft Counter Circuit”. The Counter Memory PCB is
electronically stamped with the serial number from the Serial Number PCB. Neither the Counter Memory
PCB nor the Serial Number PCB can be swapped to other equipment. The Counter Memory PCB keeps track
of the total count, which cannot be erased or changed. The service counters are retained by the Main
Controller. These counters can be reset manually through service mode. When the Counter Memory PCB
must be replaced, after installing the new one, the new Counter Memory PCB learns the Total Count from the
Main Controller. This is retained in SRAM on the Main Controller PCB and held active by means of an on
board battery.
The imageRUNNER 1023/1023N/1023iF/2016/2020/2016i/2020i model does not have a Main Controller
PCB. The Counter Memory PCB is instead mounted to the Image Processor PCB.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY
AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office. Page 1 of 8
 e-Support Filename: TP05 108d.pdf
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Counter
PCB
Mounted on Main
Controller or Image Processor
Serial
Number PCB

Main Controller PCB

Or
Image Processor PCB
(SRAM)

ERROR CODE DESCRIPTIONS AND ACTIONS:

Error Codes not listed in the Service Manuals that refer to the Counter Memory PCB include:
E245, E246, E247, E354 and E355
These are error codes not found in service materials that when encountered can be difficult to troubleshoot.
The error code listings in the following tables will clarify exactly what needs to be addressed. Please refer to
the images provided in this Technical Publication for component identification.

Note 1:
It is important when troubleshooting Counter Memory PCB failures to observe all the notes in this
publication. Failure to do so can cause extensive down time in correcting faults incurred by
mismatched Soft Counter circuit boards or incorrect troubleshooting procedures.

Note 2:
It is illegal to tamper with this circuit in an attempt to falsify the counter readings of any Canon
Copier.

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Code Cause Description Action Results

E245 Limit on writing 1.
operations (to the
counter memory).
(Does not occur on
MEAP machines). 2.
The upper limit imposed
on writing to the counter
memory has been
exceeded.
Counter Memory PCB
may have lost contact
with Main Controller
PCB during copy run.
1. Replace Counter Memory Soft Counters are
PCB with new one. reset to “0”.
2. Replace with a new Main
Controller / Image Processor
PCB or use a zeroed out Main
Controller / Image Processor
PCB from APRF.
3. E355 CLEAR (For “70”
series and later see Note #4).

E246 Error in writing 1. A normal soft counter
operations (to the reading cannot be
counter memory). written to the counter
memory.
2. Counter Memory PCB
not being recognized on
power up.
1. Reinstall original Counter All counters are
Memory PCB that belongs to retained.
that equipment.
2. Replace Counter Memory
PCB with new one.

E247 Error in SRAM on Main An error has been detected in 1. Replace Counter Memory Soft Counters are
Controller PCB and the result of verifying the soft PCB with new one. reset to “0”.
Counter Memory PCB. counter reading stored on the 2. E355 CLEAR (For “70”
Counter Memory PCB and series and later see Note #4).
SRAM.

1. Mismatch or absence 1. At power on, a mismatch 1. Put back all original PCBs 1. Depends on
of the serial number of serial numbers (Main into the equipment! original cause of
E354 stored in the Serial Controller / Image failure.
Number PCB and Processor PCB (SRAM) or 2. Do not utilize a used Counter
Main Controller / Counter Memory PCB, Memory PCB or Serial 2. If original
Image Processor PCB and the serial number of Number PCB from any other problem was
or Counter Memory the Serial Number PCB equipment. E245 or E247,
PCB (mismatch of was identified (“Prohibited Soft Counters
two serial numbers). Action”). 3. After “Prohibited Action” has reset to Zero.
been corrected, perform “E354
2. Absence of serial 2. At power-on, the absence CLR”. 3. All others,
numbers in both Main of the serial number on (FUNCTION>CLEAR> Counters are
Controller PCB Main Controller / Image E354-CLR) then cycle power retained.
(SRAM) or Counter Processor PCB or Counter off and on. (For “70” series
Memory PCB Memory PCB was and later see Note #3. For
identified. imageRUNNER 1023/ 1023N/
1023iF/ 2016/ 2020/ 2016i/
2020i see step # 10 under
“Servicing”).

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Code Cause Description Action Results

E355 Mismatch of serial At power-on, a mismatch of 1. Put back all original PCBs
numbers of three serial numbers among the into the equipment!
items: Serial Number Serial Number PCB, Main
PCB, Main Controller Controller / Image 2. Do not utilize a used
/ Image Processor PCB processor PCB and Counter Counter Memory PCB or
(SRAM) and Counter Memory PCB was Serial Number PCB from
Memory PCB. identified (“Prohibited any other equipment.
Action”).
3. Ensure connector J1023 is
connected.
After “Prohibited Action” has
been corrected, perform “E355
CLR”. (FUNCTION>CLEAR>
E355-CLR) then cycle power off
and on. (For “70” series and
later see Note #4. For
imageRUNNER 1023/ 1023N/
1023iF/ 2016/ 2020/ 2016i/
2020i see step # 10 under
“Servicing”).
1. Depends on original
cause of failure.
2. If previously used, select
optional counters 2
through 6 (displayed in
“Counter Check”) in
service mode:
OPTION/USER/COUNTER
2 TO 6
3. If original problem was
E245 or E247, Soft
Counters reset to Zero.
4. All others, Counters are
retained.

E350 Faults on Serial A check is made at power- 1. Ensure connector J1023 on All Soft Counters are
Number PCB. on. the Main Controller PCB retained.
(J315 on the
imageRUNNER 1023/
1023N/ 1023iF/ 2016/ 2020/
2016i/ 2020i Image
Processor) is connected.

2. Replace Serial Number PCB

(Contact Canon TSC
Hotline for assistance).

SERVICING:
Items to keep in mind when attempting to troubleshoot the Soft Counter circuit:

1. When troubleshooting the Soft Counter circuit, it is important to not discard or lose track of the
Counter Memory PCB, Serial Number PCB or Main Controller / Image Processor PCB until the
equipment’s proper operation has been verified.
2. Only replace the Counter Memory PCB if any one of the error codes on the previous pages is
indicated.
3. A good first step in troubleshooting this circuit is to mark the Counter Memory PCB with the serial
number of the equipment using a felt tip pen. This will allow reverting back to the original board set if
any change of symptoms occurs without fixing the problem.

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4. As mentioned in previous Technical Publications, the Counter Memory PCB is a matched board with
the Serial Number PCB and cannot be swapped with one from any other equipment. Doing so may
change the error code and will not correct the problem and will certainly add to confusion, thus
increasing downtime.
5. If attempting to diagnose one of these codes on an iR1600/2000/2010F, refer to TP03 036.pdf. This
equipment has Soft Counter codes for the Printer PCB as well as the main body. It must be
determined first if the problem is attributed to the Printer PCB or main body before proceeding.
6. Replacing the Counter Memory PCB for either an E245 or an E247 will result in a Total Count of zero
(“0”) after fixing the problem.
7. Never replace two boards in the Soft Counter circuit at the same time! This would include any
two of either the Counter Memory PCB, Main Controller PCB (or Image Processor depending on
model) and Serial Number PCB (see Figure 1). Doing so may change the symptom to an E355 code
or E354 code, which would be unclearable.
8. If the error code has changed but the problem is not fixed, start over by putting the original PCBs back
into the equipment. Then ensure only one PCB is replaced at a time such as the Main Controller /
Image Processor or Counter Memory PCB.
9. In some cases, after replacing the Counter Memory PCB, an E354 or E355 code may appear. At this
point, enter Service Mode and access the “Clear” tab under “Function” mode
(FUNCTION>CLEAR>E355-CLR). Access either E355-CLR or E354 CLR depending on the error
code you have encountered [see Notes #3 and #4 (step #10 for the imageRUNNER 1023/
1023N/1023iF/ 2016/ 2020/ 2016i/ 2020i) to clear E354 or E355]. Highlight the function, press “OK”.
The “OK” button will gray out for about five (5) seconds then will appear normal again. After that,
cycle the power OFF. Wait at least five (5) seconds to power ON again. If the E354 or E355 code
does not clear, retrace your steps by putting the original PCBs back into the machine again and verify
the original error code. If an E354 or E355 code persists and cannot be cleared after replacing the
suspected defective PCB, contacting the Technical Support Hotline may be required at that point.
10. In some cases, on the imageRUNNER 1023/ 1023N/ 1023iF/ 2016/ 2020/ 2016i/ 2020i after replacing
the Counter Memory PCB, an E354 or E355 code may appear. At this point, enter service mode then
scroll to “CLEAR”. Press “OK”, then scroll to “ERR”. Press “OK”, then an E355 will appear. Wait
ten (10) seconds until “E355 CLEAR” is completed. Then cycle the main power.
11. When replacing the Counter Memory PCB with a new one from service stock, ensure the correct
Counter Memory PCB for that model number is installed. Failure to do so can result in an E246 or
E355 (unclearable). See the attached images of some of these boards. Counter Memory PCB part
numbers are included on page five (5) of this publication.
12. If replacing the Counter Memory PCB does not fix an E245, E246 or E247 code, suspect a failed Main
Controller PCB (put back the original Counter Memory PCB when replacing the Main Controller
PCB).

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13. If removing the Main Controller or Image Processor PCB for repair at an Authorized Parts Repair
Facility (A.P.R.F.), ensure the Counter Memory PCB has been removed and kept with that equipment.
After installing a new or repaired Main Controller or Image Processor PCB, if previously selected,
select optional counters 2 through 6 (displayed in “Counter Check”) in service mode:
OPTION>USER>COUNTER 2 ~ 6 (Only 4 counters available on the 2016/2020 model)
14. Never operate the equipment without the Counter Memory PCB installed. Doing so may cause an
E245 code, which can only be cleared by “zeroing out” the Main Controller PCB by one of our
A.P.R.F.’s or replacing it with a new Main Controller PCB.
15. The Serial Number PCB is a matched board with the Counter Memory PCB and cannot be swapped
with any other equipment. Doing so will generate an E354 or E355 code.
16. On newer models from Canon (as of this writing, all “70” series and iR3530 series), to clear an E355
or E354 code, you must enter Service Mode Level 3 (see Notes #3 and #4). DO NOT ADJUST
ANYTHING ELSE IN THE SERVICE MODE LEVEL! Doing so will have an adverse affect on
the machine and you will not be supported by Canon U.S.A., Inc.

SERVICE PARTS:
Counter Memory PCB part numbers:
Model Number Counter
Memory PCB
imageRUNNER 8500 Series (iR8500/105/7200/85) FG3-3169-000
imageRUNNER 5000 Series, (iR5000/5000d/5000i) FG3-2152-020
imageRUNNER 2200 Series (iR2200/2800/3300/3300i) FG3-2152-020
imageRUNNER 1600/2000 Series (iR1600/2000/2010F) FG3-2152-020
imageRUNNER 1300 Series (iR1310/1330/1370F/1630/1670F) FG6-9558-020
imageRUNNER MEAP Equipment (iR2220N/2220i/3320N/3320i/5020/5020i/6020/6020i) FG3-3288-000
imageRUNNER 2270/4570 Series, 2230/3530 Series, 5570/6570 Series, 8070, 9070, 85+, 105+ Series, FM2-2799-000
7105 Series, 2016/2020, 2016i/2020i, 1023/1023N/1023iF, 1025/2030/2545/3045/3245

For “70” Series and later as well as iR3530 series copiers, follow the instructions in Notes
#3 and #4:

Note #3: E354:

If, after replacing the Counter Memory PCB, an error code E354 is displayed, enter Service Mode Level 3
and perform an E354 Clear as follows:

Additional Functions button then 28 then Additional Functions button

Additional Functions button then 19 then 3
COPIER>FUNCTION>CLEAR>E354-CLR
Turn OFF and then ON the equipment.

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Note #4: E355:

If after replacing the Counter Memory PCB, an error code E355 is displayed, enter Service Mode Level 3
and perform an E355 Clear as follows:

Additional Functions button then 28 then Additional Functions button

Additional Functions button then 19 then 3
COPIER>FUNCTION>CLEAR>E355-CLR
Turn OFF and then ON the equipment.

E354 and E355 NOTE:

SERIVCE MODE LEVEL 3 SHOULD ONLY BE UTILIZED

FOR AN E354 or E355 CLEAR!

TAMPERING WITH OTHER MODES IN THIS LEVEL MAY

NEGATIVILY IMPACT ENGINE PERFORMANCE AND
WILL VOID ANY SUPPORT FROM Canon U.S.A., Inc.
Newer models will be covered in a future Technical Publication, as their Soft Counter circuit is different than
what is described in this publication.

Counter Memory PCB images:

FG6-9558 FG3-3169

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FG3-3288 FG3-2152

FM2-2799

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