National Institute for Smart Government

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 Dedicated eGovernance
The NISG Background
advisory organization
As a first step to bring about a knowledge-
based society for the future, the President of
India ordered, through the Extraordinary
1998 Gazette of India Part – 1, Section – 1, revisions
and additions to the existing policy and Vision
procedures
Be the trusted partner of choice to transform
The 108 recommendations of the IT Action e-governance and empower citizens
Plan. submitted by the National Task Force on
1998 Information Technology and Software
Development set up vide Prime Minister's Office
Notification No. F. No. 360/31/C/10/98-Es.11 Mission
dated 22nd May 1998
• Leverage technologies to deliver
Department of Information Technology (DIT)
and the Department of Administrative Reforms sustainable solutions
2002 (DAR&PG), Government of India jointly pursued • Engage with partners to co-create and
the setting up of the National Institute of Smart promote innovation
Government (NISG)
• Strengthen capacities to harness the
potential of e-governance
The sixth meeting of the High-Powered • Attract exceptional talent and build a
Committee for improving the administrative learning organization
efficiency by using Information Technology held
2002 in January 2002 under the chairmanship of the • Foster an inclusive and enriching work
Cabinet Secretary. The committee took the culture
decision to form NISG as a body registered
under section 25 of the Companies Act
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 NISG Vision & Mission
Values Uphold Integrity
Vision Ensure Transparency

Be the trusted partner of choice to transform e-governance and Demonstrate Professional Standards
empower citizens. Respect Every Individual

Trustworthiness
Mission

Leverage Leverage technologies to deliver sustainable solutions

Engage with partners to co-create and promote ✓ A not-for-profit company set up in

Engage
innovation 2002 by the Government of India
Strengthen capacities to harness the potential of e- (Section 8 Company)
Strengthen
governance ✓ Public-Private-Partnership (PPP) model
Attract exceptional talent and build a learning ✓ Exclusively cater to e - Governance &
Attract
organization Digital Transformation needs of
Central/State Governments & PSUs
Foster Foster an inclusive and enriching work culture
✓ More than 800 employees working
across the country
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33
 S H R I A J A Y P R A K A S H S H R I I N D EV A R S H R I R A J E ND R A S M T . S H R I J . R A M A
S A W HNE Y P A N D EY K U M A R D E B J A NI G H O S H K R I S HNA R A O

S e cre t ary M e i t Y, G o I S e cre t ary D A R P G , G oI A d di t i ona l S e cre t ary , P r e si den t, N A S S C OM C E O , N I S G

( C h a irpe rson) M e i t Y, G o I

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About NISG
Promoters
• Ministry of Electronics and
Information Technology, GoI
• Department of
Administrative Reforms &
Public Grievances, GoI
• Government of Andhra
Pradesh
• Government of Chhattisgarh
• Government of Meghalaya
• Greater Visakhapatnam
Municipal Corporation
• NASSCOM
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Pointers
• NISG is considered as a Public
Institution and comes under the
purview of the RTI Act.
• NISG runs its operations based on the
revenue it generates out of the e-
Governance consulting assignments
taken up exclusively for the
Government departments and
organizations and not from any source
in the private sector.
• NISG – 49 % Government Bodies ,
51 % - NASSCOM
- ILFS – Inf. Leasing
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Engagement
• As a policy set by the Board
of Directors, NISG does not
participate in any bidding to
secure contracts /
consulting assignments.
• All the consulting
assignments executed by
NISG so far have been
awarded on nomination
basis by the departments of
GoI and the State
governments.
The Portfolio of NISG Services
Business Process Innovation
Advisory Services
Manpower Augmentation
Services
Strategic IT Advisory
Services
Capacity Building and
Knowledge Management
Services
Digital Transformation
Advisory Services
Social Media Advisory
Services
Human Resource (HR)
Advisory Services

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NISG Mode of Engagement 7

Strategic Consulting Programme Management

• Conceptualization and Design
• Process Re-engineering
• Preparation of DPR
• Preparation of RFP
• Bid Process Management
• Contract Finalization with the vendor
• Project Implementation Support which
includes stakeholder management, progress
tracking, impediment tracking, and project
artefacts management
• Change Management

Capacity Building Manpower Augmentation

• Preparation of Capacity Building Roadmap
• Planning and Design of Training and
Workshops for Policy Makers and Civil
Servants
• Knowledge and Skill Enhancement
• Acquisition and Deployment of IT
professionals in Central and State
Ministries/Department.
• Human Resource Management such as of
the acquired staffs.

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 02
CONSULTING
CREDENTIALS
Transformation :Enterprise-wide e- Strategy and Policy advocacy - Central / State /
Governance Services PSUs

Roadmaps

Advisory & Project Management : ERP Roadmaps : e-Governance (e-GRM) for States

Feasibility Studies - Technologies & Solutions

Survey, Analysis & Program evaluation

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Architecting e-Government
 Business Process Innovation Advisory Services
The Challenges
• Government productivity
• Citizen empowerment
• Agility to deliver citizen
services
• Effective utilization of funds
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NISG Services
• Express Improvements
• Focused Improvements
• Business Process Re-
engineering
• Process & Control Audit
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The Expected Outcomes
• Improved ease of doing
business
• Improved citizen happiness
index
• Enhanced government
productivity
• Transparency in the system
Select Clients
1. Ministry of Health & Family
Welfare: Health MMP and
FSSAI
2. Min. of External Affairs: e-
Passport Seva and
eMigrate
3. Min. of Education: School
Education MMP
4. Election Commission of
India : Enhanced e-
Governance
5. Min. of Corporate Affairs -
MCA 21
6. Min. of Civil Aviation:
DGCA and BCAS
7. Min. of Home Affairs:
CCTNS
8. Min. of Finance: Debts
Recovery Tribunal (DRTs)
9. Min. of Urban
Development: JNNURM
10. DIPP: e-Biz, PESO
Strategic IT Advisory Services
The Challenges
• Too much manual work
• Process agility
• Process transparency
• Cost to deliver citizen
service
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NISG Services
• Architecture
conceptualization & design
• Preparation of DPR RFP
preparation for solutions
and services
• Bid process management
• System Integrator
onboarding
• Post go-live process audit
• Program & project
management
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The Expected Outcomes
• Reduced time to deliver
citizen services
• Improved internal controls
• Reduced IT maintenance
costs
• Improved employee
productivity
Select Clients
1. Comptroller and Auditor
General (CAG) of India
2. Controller General of
Defence Accounts (CGDA)
3. Central Bureau of
Investigation
4. Defence Research and
Development Organization
5. Ministry of External Affairs
6. National Judicial Reference
System (NJRS)
Digital Transformation Advisory Services
The Challenges
• Errors during the process
execution
• Citizen enablement
• Corruption at the ground
level
• Intra & inter department
integration
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NISG Services
• Artificial Intelligence
• Blockchain
• Cyber Security
• Cyber Forensics
• Digital Analytics
• Big data
• Internet of Things
• Cloud Platform
• Mobility
• Open Data Platform
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The Expected Outcomes
• Inclusive growth
• Improved Citizen centricity
• Improved return on
investments on initiatives
• Improved government
productivity
Select Clients
1. Comptroller and Auditor
General (CAG) of India:
Data Analytics
2. Ministry of Defence
(CGDA): Pensions and Pay
System
3. Central Bureau of
Investigation
4. Ministry of Rural
Development: Project
DISHA
5. Ministry of Corporate
Affairs – IEPFA mobile
strategy
Human Resource (HR) Advisory Services
The Challenges
The effectiveness & impact of
e-governance initiates needs
an alignment of strategy,
structure, people, rewards,
metrics, and management
processes within the
department
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NISG Services
• Organization structure
alignment to the vision &
mission
• Org Structure
benchmarking
• Job descriptions
• Compensation
benchmarking & planning
• Career progression
• Incentivization strategy
• Competency model
development & transition
• Training need analysis
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The Expected Outcomes Select Clients
1. Ministry of Home Affairs:
• Organization alignment to NATGRID
vision & goals
• Improved citizen/customer
centricity
• Improved employee
productivity
• High employee morale
• Enhances organizational
agility
Social Media Advisory Services
The Challenges
• Disjoint social presence
• Alignment of social to
department objectives
• Limited analytics of digital
and social assets
Sunday, September 26, 2021
NISG Services
• Social Media Assessment
• Social Media Strategy
• Social Media Analytics
• Digital Payments Strategy
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The Expected Outcomes
• Improved outreach to
target segment of citizens
• Reduced cost of social
assets
• Time to scale is optimized
Select Clients
1. Ministry of External Affairs:
e-Vidya Bharati Aarogya
Bharati (e-VBAB)
2. Ministry of Corporate
Affairs: IEPFA
Capacity Building and Knowledge Management Services
The Challenges
The digital mindset is critical
• Digital Awareness
• Use case envisioning
• Problem solving
• Managing Change
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NISG Services The Expected Outcomes Select Clients
1. Ministry of Electronics &
More than 10 categories of • Digital mindset Information Technology
training programs • Digital led ministries 2. National e-Governance
• Reduced change Division
• Leadership Meet management costs 3. Government of Bihar
• Chief Information Officers’ (CIO)
• High impact of digital 4. Government of Jammu &
Training
• Thematic Workshops initiatives Kashmir
• Specialized e- 5. Government of Assam
Governance Training Program 6. Government of Sikkim
(SteP)
• Orientation Program
7. Government of Manipur
• One - Year Programs 8. Government of Nagaland
• Train the Trainer 9. Department of Personnel
• Mid Career Training for IAS officers
& Training
(LBSNAA)
• Capacity Building for North-East 10. Government of Telangana
• eGov Project management for 11. Government of Orissa
SC/ST/TSP 12. Government of NCT
Conducted more than 400 training
programs covering more than
12,000 Govt. officers.
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Manpower Augmentation Services
The Challenges
The need for scale with agility
& flexibility
• Resource capacity with
certain skillsets is limited
• Headcount sanctions take
long time
• Position attractiveness for
potential candidates
Sunday, September 26, 2021
NISG Services
• Provide IT professionals to
central and state level
ministries / departments
• Acquire talent from open
market through the process
of Advertisements,
screening and selection by
interviews.
• Manage the HR life cycle of
these NISG employees
deployed in various
Projects.
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The Expected Outcomes
• Project aligned resource
capacity
• Best in class talent pool
• High resource utilization
• Agility to add resource
capacity
Select Clients
1. Ministry of Corporate Affairs
2. Ministry of Health & Family
Welfare
3. Ministry of Commerce
4. National Intelligence Grid
5. Good & Service Tax Network
6. Bharat Broadband Network
Ltd
7. Visakhapatnam Port Trust
8. Kolkata Port Trust
9. Telangana State Technology
Services Ltd
10. Unique Identification
Authority of India
11. Ministry of Road Transport &
Highways
12. National Health Authority
13. Software Technology Parks of
India
14.Government of Meghalaya
15.Government of Assam
Strategic Consulting – International Collaboration
❖ International Best Practices Tour under CIO Programs
▪ International Centre for Public Enterprise, Slovenia
▪ eGovernance Academy, Tallinn, Estonia
▪ National University of Singapore, Singapore
▪ Victoria University, Wellington, New Zealand
❖ Content Development
▪ Enterprise Architecture-The Open Group, USA (2019-till date)
▪ PeopleCert for PRINCE2® Project Management (2015-till date)
▪ PMI, USA (2018-19)
❖ Global Business Opportunities
▪ Project Africa (Ghana, Rwanda, Nigeria, Malawi, Kenya)

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 TRANSFORMATION :ENTERPRISE-WIDE e-
GOVERNANCE SERVICES

15 Years experience
KEY PROJECTS
➢ Digital Infrastructure For DBT Schemes

➢ Integrated Naval Armament Management System

➢ DIPP: E-biz Project

➢ CDN Implementation For Election Commission Of India

➢ District Development Coordination And Monitoring Committee -

Disha

150 + Projects ➢ MCA 21

➢ Passport Seva Kendras

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Architecting e-Government
Capacity Building
NISG has trained 500 + Govt officials in the Northeast through a number of programmes for senior, mid-level and junior
officers

Accredited Trainings
Central/Regional Presence
Developed the
Worked with all the 28 states
Government Enterprise Arch.
and 8 UTs including 14
using IndEA and TOGAF Standard
central line ministries
& Axelos PRINCE2 Standard (PM)

Partnerships Knowledge Management

ATI – Mysuru, Karnataka Knowledge repository
RCVP – Noronha, Madhya Pradesh eLearning on eGovernance
MGSIPA, Punjab Train-The-Trainers
AIGGPA, Bhopal Communities of practice

Inclusive Training Thought Leadership

40+ Domestic & International National Strategy on Block Chain
Best Practice Tours, eGov Competency Framework
650+ Hands-on training and Conclaves & Workshops
case study-based programmes eLearning

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Why NISG?
NISG has been engaged by a large number of ministries, line departments and organizations of the Central and
State Governments during the last decade.

NISG has been a key partner in several Mission Mode Projects such as Passport Seva, MCA 21, UIDAI, SeMT, CAG, etc.

NISG’s services are of high quality, and it has been a trusted partner to government departments

Dedicated to working with Government departments on a not-for-profit model.

Flexibility to onboard talent from private sector combined with transparency of public sector.

Government control and oversight is part of the organization design

Think Tank comprising of elite technology specialists.

Quality talent pool drawing upon premier institutions like IIT, IIM, NIT, etc.

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 KEY CLIENTS

AAROGYASRI

Comptroller and Auditor

General of India

Architecting e-Government
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Human Capital Augmentation Services - Clients

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 NISG’s Engagements in North East

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Assam

National Registrar Commissionerate Assam Bio Proposals

DIDS
of Citizens of Taxes Refinery Submitted
• Engagement • Digitalization of • Consultancy • First of its kind • Assam Rural
since 2014 the state tax Services for initiative by Infrastructure and
• Both strategic collection Digital Numaligarh Agri services
consulting and mechanism Infrastructure for Refinery Ltd Society
PMU • Both consultancy Direct Benefit • Green fuel – • Mines and
and PMU Transfer Production of Bio Minerals
• Assam State Schemes (DIDS) Ethanol from Department
Public Finance Bamboos • Education
Institutional • Consulting and Department
Reforms PMU of the • Animal
(ASPIRe) implementing the Husbandry and
entire Digital In- Veterinary
bound Supply • Food and Civil
Chain Supplies

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Meghalaya

Piggery Mission, Milk Mission – AH&V, MLEADS

Agriculture Value Chain Development – Agriculture, MBMA

CM’s Dashboard, Experiential Eco-Tourism, Meghalaya on the Move – Planning

Supplementary Nutrition Program - Social Welfare, Health

MITP – MIDFC , GHADC

Meghalaya Legislative Research Fellowship, MIG Restructuring - MIG

One Skill One Talent, PMKVY – Skill Development, MSSDS

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 Thank You

Sunday, September 26, 2021 08-09-2015

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